PROFESSIONAL SUMMARY:

• Project Manager/Business Systems Analyst/Education & OCM Lead with 20 yrs. of experience researching, collecting, interpreting data, designing solutions, writing education and transition plans. Leading teams of resources, managing budgets and conducting needs analysis for various system implementations.
• Change Management professional developing communication and change management plans, enhancing product and customer support, through identifying, quantifying and facilitating improvements leveraging Prosci methodology.
• Passionate, energetic and enthusiastic about managing change and providing end users with the skills they need to be successful at their jobs
• Educational practitioner providing dynamic educational plans as part of implementation of various ERP Systems for small to large end user populations across multiple functional areas including: Mfg, Fin, P2P, Procurement, HCM, SCM, Planning, etc.
• User Productivity Kit (UPK) and, Enable Now, uPerform developer expert. Designed standards for use with enterprise wide ERP solutions, setup of the tool and leveraging of the Knowledge Center to distribute training along with training new developers on the tool.
• Proven ability to explain complex technical concepts concisely and effectively using graphic representations of complex business processes in layman’s terms following best practices in Change Management and Adult Learning .
• Conceptual & task specific development materials using a course curriculum, course designs, job aids, process flows etc.
• Proficient tester, developing test scripts with SME intervention for various ERP software system initiatives to include: reporting, interfacing, conversions and extensions (RICE).
• Effective interloper between the client and the developer to take the requirements of the client and coordinate their realization with the developer crossing communications between layman’s terms and technical terms for all parties.
• Utilization of various reporting software in the analysis and development of specialized programs up to and including Crystal Reports, GL Wand, OBIEE and SQL.
• Manage multiple budgeting constraints at various levels up to multi - million dollar projects.
• Manage resources from 1 to 24 using an Open Door concept
• Experience with Prosci ADKAR Model for Change Management attending Boot Camp and aligning strategies with methodology.

TECHNICAL SKILLS:

• Expert knowledge of ERP Systems: SAP Suites, Oracle, Workday, MS Dynamics, Infor 9, Syteline 6 thru 9, FSPlus, Oracle EBS, Macola, Baan IV and LN, GovGrants (Salesforce), Hyperion Planning and PeopleSoft 9.2 Fin and HCM
• Expert with authoring tools such as: Captivate, Flash, Dreamweaver, Adobe Framemaker, Photoshop, Articulate, Audio Encoder, Lectora, UPK, uPerform, Enable Now, in a .net environment and Oracle Learning Management System (Taleo Learn).
• Experience supporting Windows 2000, 2003, & NT, Unix, AS/400 and Novell Netware environments up to and including replacement of Novell network to a Windows environment leveraging Active Directory as part of the Windows Server setup.
• Proficient with Microsoft Office Products, graphic and database programs not limited to: Harvard Graphics, Paradox, TTS, SmartView, Tutor and some Macintosh software products.
• BI database manipulation and reporting in MS Access, Electronic Data Interface (EDI), SQL Server, OBI and Crystal Reporting.
• Technical proficiency with Amicus Attorney, PCLaw, and UltraVNC, Symantec Ghost

PROFESSIONAL EXPERIENCE:

Confidential

OCM & Training Lead

• Facilitate Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model
• Define, develop, and drive the execution of the overall OCM strategies based on the business transformation program vision
• Identify and analyze, develop the management plans, and facilitate on-going engagement for Stakeholders
• Develop the overall Communication strategy and plan to include creating and delivery of internal and external communications, messages and supporting materials
• Develop support networks (e.g. Change Agent Network, Super User Network, etc.), roles and responsibilities, and timeline to support program activities (as needed). Mentoring them for success in their individual roles
• Facilitate Organization Alignment/Design as well as end user to role mapping activities (as applicable) to support process and organizational changes
• Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; and develop and execute change management activities to support the transition
• Define and manage execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling).
• Provide excellent analytical, critical thinking skills, and the aptitude to function in high-pressure, short-turnaround situations
• Experience with implementing various methodologies including Prosci, Agile and Waterfall.
• Create Training toolsets for clients in support of large-scale business process transformations and new system implementations including many ERP solutions such as SAP, Oracle Learn, Oracle Cloud, Syteline, Workday, Lawson, Microsoft Dynamics, etc.
• Manage OCM and training teams, mentoring them in methodology, and creating effective tools to support their activities
• Define and conduct Super User programs to develop additional training resources who can address business process changes as well as software skills required for new systems
• Leverage organization skills with the ability to prioritize tasks and resolve roadblocks to meet deadlines without sacrificing standards of excellence
• Leverage exemplary oral and written communication and collaboration skills to create presentations, surveys, emails, videos, social media and web content combining text and graphics
• With advanced Microsoft Office skills, especially Word, PowerPoint, Excel and Visio; proficiency in SharePoint; proficiency in Survey Monkey; proficiency in authoring tools like Lectora, Articulate, UPK and uPerform along with Enable Now
• Developed OCM, Education and Learning plans for the integration of various ERP systems into the day to day operations.
• Executed various data validation exercises in support of the project.
• Manage budgetary constraints as needed on various projects.
• For clients such as: Speedway, Hudson, Tapestry, and Oshkosh.

Confidential, Ohio

BSA V (OCM Training Lead

• Work with DOT executive sponsors and key stakeholders serving as the government expert in learning and development technologies and platforms.
• Lead the training effort for the DOT and DAS government agencies impacting over 60,000 end users.
• Quality Assurance for the OCM and Training scope of an ERP and GovGrants implementation.
• Participate in Implementation workshops and identify those areas with cross agency change impacts levering the Prosci Change Management model.
• Lead and coordinate all activities to strategize, organize, manage, and execute the training effort for both internal and external stakeholders for the transition of Client’s structure, policies, and operations to PeopleSoft.
• Ensure enterprise wide learning program strategy meets business, technical, quality and contractual requirements.
• Manage the planning, design, and execution of the training effort for internal and external stakeholders.
• Lead and implement tools supporting learning (e.g. Assima, RoboHelp, UPK, webpage redesign).
• Manage and coordinate all vendor activities and ensure the government meets its required obligations.
• Prepare/Integrate social learning/development solutions with Oracle Learn and LCMS to provide specialized learning curricula/courses to Agency.
• Approve graphic design, report creation, web design and web based content management tools.

Confidential

Sr. OCM Consultant (ERP Education Lead)

• Developing a Change Management & Training Strategy for Emerson Climate leveraging Prosci methodology in support of multiple ERP implementations both domestic and international.
• Complete Prosci change management stakeholder and training needs assessments and impacts.
• Conduct analysis to prepare risk and resistance mitigation tactics.
• Conduct and facilitate business process workshops to build current and future state business process flows and process definitions in support of ERP implementations both domestic and international.
• Collaborate to create the communications plan, sponsor roadmap, coaching plan, resistance management plan.
• Build program strategy, change agent playbooks and project fact sheets.
• Evaluate and ensure user readiness of large end user population across the US and internationally from an OCM perspective.
• Develop training related material using ISD methodology leveraging UPK as the authoring tool.
• Define and measure project success metrics and monitor change progress.
• Maintain project artifacts and manage updates to Project website and to program SharePoint.
• Working with Oracle EBS, Hyperion Planning, OBIEE, SQL and GL Wand.

Confidential

BSA (Consultant)

• Acted as a liaison between IT teams and business teams translating technical talk to layman’s terms.
• Leveraged in-depth understanding of the various business units within the organization as well as an understanding of the IT organization’s systems and capabilities
• Lead requirements gathering, future state design and fit-gap analysis workshops with business stakeholders
• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designed future state by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities
• Assessed and developed high level requirements docs for project and communicate in writing or in meetings with development team.
• User testing management for assigned projects, as applicable; development of consolidated user test plans, executing those test plans and obtaining appropriate sign off from user managers
• Conducted workshops on current and future business processes for two separate functional areas within the City of Columbus using SDLC along with Agile methodologies.
• Implemented change management strategy by serving as liaison among stakeholders to understand the structure, policies and operations of the City of Columbus; articulating business needs to develop effective solutions.
• Designed inventory task list of all processes as well as implementation and user support of 2 ERP orientated systems Lawson and MS Dynamics (Accounting, Payroll, Fixed Assets, Treasury, HR, Civil Service, Payroll, etc.).
• Designed and delivered user training for different audience levels from clerk to management in support of the project.
• Develop Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Prepare comprehensive financial, statistical, technical, and narrative reports.

Confidential

PM/ERP Tech Lead (Sr. Consultant)

• As an analyst conducted business & training needs analysis. Building out OCM communication, education and training strategies leveraging detailed knowledge of ERP Systems (Syteline 8 and 9, Oracle EBS, Oracle 11 and SAP).
• Sr. Instructional Designer, developing blended learning approach using Agile and ADDIE methodologies.
• Education Lead, developing training project plans, curriculums, trackers, etc. in support of the project solution identified.
• As a Project Manager, leveraged PM tools such as MS Project to implement appropriate business solutions.
• Graduate of GP Project Management course, then leveraging best practices in support of the project.
• As a Change Management consultant, worked with a team to develop the necessary material to communicate the changes across the organization using Prosci methodology.
• Managed a team of 35 instructional designers in support of project needs.
• Managed budgeting constraints ensuring we meet our internal profitability margins.
• Clients included: Omnicare (health/medical), Centric Group (manufacturing/distribution), Cummins (manufacturing), and New Park Resources (oil and transportation).

Confidential

OCM Education Lead/ID Developer (consultant)

• Led a group of senior leaders and higher level Air Force personnel in support of the Communication & Educational initiative parts of Change Management.
• Spearheaded the initiation of Change Management liaisons throughout the Air Force. Managing over 250 Change Agents.
• Conducted facilitated workshops to assist Air Force personnel at all levels in the design and development of a cohesive business & education solution impacting over 250,000K end users worldwide.
• Worked with SME's to leverage experience and knowledge in various functional areas to create communication material.
• Analyzed and designed educational material utilizing an ISTD & ADDIE methodology in alignment with best practices for the Air Force to resolve gaps in communication.
• Developed statement of work, requirements documents, etc. to assist with the implementation of change management solutions for the client.
• Designed detailed instructional ERP Educational material surrounding various aspects of the ERP Solution not limited to educational plans, instructor led material and communication pieces.
• Created Computer Based Education (CBE's) using Articulate to manage change providing the knowledge of a new ERP solution to the User Community in an eLearning environment.
• Set up educational workshops and launches to communicate the changes associated with the Air Force ERP program.

Confidential

OCM Education Lead/ID Developer (consultant)

• Led Subject Matter Experts in the creation of Change Management material for various modules within the ERP solution.
• Conducted requirements gathering to identify gaps and then designed detailed instructional ERP Change Management Educational material surrounding various aspects of the ECSS program.
• Analyzed and designed detailed educational material employing an ADDIE and ISTD methodology in alignment with AF requirements.
• Developed educational plans and curriculums as a result of the analysis phase of the project.
• Created CBE's providing the necessary knowledge on the usage of a new solution to the Change Agent and User Community.

Confidential

AVP/Project Manager/Business Analyst

Instructional Designer

• Analyzed environment to determine user gaps and then addressed those gaps with solutions leveraging internal mapping tools to tie to the data needs of the client and user base.
• Developed statement of work, requirements documents, etc. to assist with the implementation of solutions surrounding the creation of user developed tools (UDT).
• Applied internal usability and functionality standards to be presented in design documents for review and approval.
• Developed scripts to test the UDT prior to implementation. Troubleshooting coding errors with developers as needed.
• Developed reporting tools using Crystal and SQL to ascertain the true outcome of the solution.
• Built high-quality, Web-based training courses.
• Designed graphics, illustrations and other visuals to represent complex content, facts, processes and procedures and help prepare users throughout transition process.
• Worked with Subject Matter experts in requirements gathering to leverage experiences and internal partners to make decisions and recommendations around presentation, layout, display, treatments, etc.
• Created scripts that translate interactive portions of a traditional classroom course into an online format.

Confidential, Dublin, OH

ERP Analyst II/ Corporate Trainer

• Executed user and process gap analysis for Customer Planning & Support area to embrace the Baan ERP solution.
• Developed requirements documents that addressed business & training needs. Implemented LMS solution using Sum Total.
• Conducted problem identification, project scoping and process baselining dealing with new ERP implementation.
• Developed a training program to provide on-site and eLearning training on Baan IVc.
• Managed and tracked personnel as well as budgeting constraints.

Confidential, Fishers, IN

Applications Specialist/Trainer

• Facilitate and coordinate implementation meetings to analyze business processes and determine best method to provide training and user preparation for the selected ERP solution.
• Developed design documents that clearly outline what will occur and the best process to move forward with user implementation & training.
• Developed test scripts and QA the processes to test the new solution in the client’s environment prior to developing actual training material.
• Provided on-site and WebEx training on ERP systems such as Syteline, SM-Plus, SM-Plus w/Mas500 and FS-Plus.
• Developed class and technical training, manuals in support of the ERP system software.
• Developed eLearning material on various modules within the ERP software system.
• Evaluated and provided recommendations after initial training as to further initiatives needed to make the client successful.

Confidential, Solon, OH

IT Director (CBA- consultant)

• Analyzed current business processes determining technological needs.
• Managed various IT projects expanding technology at the CBA including budgeting constraints.
• Executed DB analysis, management and manipulation dealing with legal software using Access, and Excel, SQL & Crystal.
• Team leader for problem-focused process teams in corporate personnel from various functional areas and professional levels.
• Performed practical applications principles, including problem cause analysis, project scoping and process identifications.
• Automated tasks and processes to improve department efficiencies.
• Migrate Novell server to Windows 2000 & 2003 server, performing maintenance of Windows servers 2000 & 2003, phone system & Contact Center.
• Provided support with setup for Legal education as well as A/V related needs dealing with video conferencing or teleconferences as well as guest users during Legal educational initiatives.

Confidential, Columbus, OH

Technical Lead/ Corporate Trainer

• Analyzed and documented current business processes within the Customer Service Department.
• Based on analysis, prepared necessary user training material to address various issues identified.
• Trained new employees on the proper phone techniques, basic writing skills, and intensive training on the software products utilized for day to day functions for a credit card processing call center environment.
• Conducted manual testing of new software systems involving development of test scripts to QA the process.

Confidential, Columbus, OH

Call Center Lead/ Technical Trainer

• Developed training material based on newer technology and user gap analysis.
• Provided technical training in support of various clients writing end-user documentation for a call center environment.
• Developed metric based reports utilized in the analysis of call center needs with the end result being more informative training and revised procedural based functions for retail chains such as: Abercrombie, Verizon & Discovery.
• Developed training on: “How to Keep a Customer”, “Quit Taking It Personally”, “How to Deal with Special Callers”
• Worked personnel related matters making final determination to go/no go of trainees
• Demonstrated proficiency with documentation related tools such as Acrobat, Framemaker and PowerPoint.

Confidential, Columbus, OH

QA Analyst

• Conducted fact gathering meetings with managers, supervisors and other employees to analyze gaps in areas dealing with performance improvements.
• Defined requirements, needs assessment, process improvement, and wrote documentation procedures
• Developed technical reports, documentation, manuals, proposals and specifications for the training arena.
• Performed QA Testing utilizing both manual as well as HP Quality Center automated software.
• Designed web based courses for the purpose of end-user insurance application training.
• Improved internal communications, processes, enhancing product and customer support, through identifying, quantifying and facilitating improvement opportunities.

Confidential, Lake Orion, MI

Business Systems Analyst/ WMS

• Guided implementation team in timely installation, start-up, resource utilization and turnover of Warehouse Management projects for General Motors, Toyota, Ford, Chrysler and Songbird.
• Served as primary interface with users and operations for systems enhancements, development and training.
• Maintained a multi-million-dollar budget for various implementations in conjunction with upper management.
• Met with executive level personnel in the development of business requirements documents to design a warehouse management system that fit the needs of the automotive industry.
• Provided RFPs and various other business related documents for approval in the implementation of new software solutions.
• Delivered proven skills in database design, modeling, and reporting and project management.
• Demonstrated ability to supervise and manage technical personnel in the utilization of the development of specialized software for logistics based functions (warehousing/distribution).
• Developed test scripts and execute manual testing of systems prior to implementation.
• Developed and maintained an awareness of business and information processing needs for a Data Warehouse environment.

Confidential, Troy, MI

MIS Manager

• Responsible for all technical budgets in preparation for new system setups for a transportation firm.
• Responsible for configuration management, installation, testing and deployment of network components including servers, operating systems, printers, modems, routers and hubs.
• Monitored network activity, system performance, performs back-ups, security operations, troubleshooting LAN problems.
• Defined, documented and executed operational procedures for internal users and Network Operations.
• Provided diagnostic and corrective maintenance on system hardware, PCs, peripherals, servers, communications nodes and network equipment.
• Provide upper management with ongoing Business Analysis of upcoming trends and modifications in technology.
• Supervise and assign consulting work as needed.