SUMMARY:

• RPA Architect and Lead Developer with extensive experience of analyzing current and potential business processes to identify clear opportunities for RPA implementation. 12 years of experience in all facets of information systems methodologies from conceptual design through documentation, development, user training and implementation.
• Engage customers in their RPA journey - provide ‘Advise to Execute’ services, i.e. provide Advisory services, Implementation and Support services in Robotic Process Automation (RPA) space.
• Conduct RPA high level assessments, create a business view RPA solution design.
• Own & develop RPA Body of Knowledge and manage training and technology accreditation of RPA developers and team members.
• P reparation and facilitation of process design sessions related to robotics process, validation rules and reports, capture business process requirements and design.
• Eliciting and analyzing internal customer requirements to design RPA solutions that yield long term benefits and better customer experience.
• Quantifying benefit potential of process automation candidates and using ROI to aid in prioritization of development.
• Bring a level of robotics knowledge to the client and play an important role in identifying and targeting new opportunities with both existing and new clients
• Conceptualize, design, guide and enable the development of RPA solutions, including infrastructure, operating systems, security, scalability, and business features in compliance with client standards.
• Designing and Implementing RPA solutions with Automation Anywhere and to advise the clients on RPA tool selection
• Acting as the integration point between RPA developers and the business.
• Creation of optimum technical solutions in the context of the client's environment, requirements, and resources.
• Ability to develop and document RPA best practices, configure new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable, scalable and easy to understand.
• Able to support and drive change management of existing processes as per new requirements using a structured change control process as well as problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.
• Thorough understanding of and ability to independently apply fundamental software engineering skills and industry software development methodologies.
• Thorough understanding of and ability to independently apply fundamental business and leadership skills including planning, organizing, verbal and written communication, research and analysis, decision making, negotiation, problem solving, ethics and tolerance, interpersonal relationships, personal/professional balance, professional growth, time management and self-improvement.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize client satisfaction level
• Support business development activities, responding to the proposals as a RPA subject matter expert, by coordinating with key stake holders
• Work closely with other IT teams to ensure that applications support continuous improvements around quality, cycle time and operating efficiency of RPA solutions
• Ongoing contribution to the automation practices and frameworks in order to drive a culture of continuous improvement.
• Develop end to end RPA project plans with the execution team including Global Process, Reengineering, Business Analyst and Technology teams.
• Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhanced controls by utilizing RPA techniques.
• Participate in technical discussions and collaborate solutions.
• Develop and propagate process development, automation architecture, and technology best practices for RPA processes.
• Promote sharing of common architecture patterns and frameworks while collaborating with other teams to share new ideas and best practices.
• Mentor RPA developers and other team members; guide technical resources on implementation of architecture, security standards and best practices.
• Provide technical advice and quantification of technical risks to business partners.
• Recommend architectural solutions and create artifacts including creation of solution design documents and presentations.
• Assist with resolution of technical problems and validate the RPA architecture against requirements and assumptions.
• Supporting the delivery teams in the creation and ongoing refinement of a custom tailored automation framework that provides the optimum platform for rapid and repeatable delivery of automated processes.
• Provide architecture guidance to the RPA team on RPA products/projects with strong focus on solution architecture, architecture artifacts, performance, scaling and security.
• Work with business and technology teams to analyze business processes, identify automation opportunities, and assess automation feasibility.
• Preparation and facilitation of process design sessions related to robotics process, validation rules and reports, capture business process requirements and design.

TECHNICAL SKILLS:

RPA: Automation Anywhere, UiPath

Business Process: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Change Management

Analytics/Reporting: Alteryx, Tableau, JIRA, SAP Lumira

Testing: HP UFT, Test Director 8.0, Rational Test ManagerSOAP UI, Microsoft Test Manager (MTM), TFS

Virtual Computing: VMWare Lab Manager

Bug/Defect Tracking Tools: Rational Clear Quest, JIRA, Redmine, JAMA, TFS

ETL Tools: Erwin 4.1. Cognos Powerplay 8.0, Informatica 7.0, Power Center

Databases: Oracle, MySQL, SQL Server

PROFESSIONAL EXPERIENCE:

Lead RPA Developer & Functional Analyst

Confidential

• Leading in design, specification, and selection of RPA solutions, giving due consideration to functionality, security, integration, infrastructure, and performance.
• Responsible for creation of POC's using Automation Anywhere for 4 initiatives - 2 POC's are approved and projects are already in flight, 2 POC's are being worked on.
• Estimating costs and preparing business cases for IT solutions while taking into consideration the current infrastructure & licenses, development resources and support.
• Participate in the firm's business strategy and lifecycle plans and ensuring it supports both the operations and strategic needs of the clients from an automation perspective.
• Collaborate with Project Managers for recommendations and tracking of program funding, team assignments and timely project execution.
• Partner with our customers to identify the best-customized solution that meets their requirements in terms of RPA strategy on an enterprise level.
• Responsible for defining the objectives, priorities and scope for the RPA program/solution.
• Manage a team of 12 FTE resources including employee and contractor resources assigned for RPA automation and manual efforts.
• Working with the project team to develop high-level project schedule and resource plans for implementation.
• Designing and architecting the RPA solution using Automation Anywhere.
• Ensuring requirements are translated into functional specifications and detailed level designs.
• Ensuring the RPA solution architecture is scalable.
• Designing solution integrator involving multiple technologies/components and offer a single RPA solution that is client acceptable.
• Design process solutions in accordance with recognized best practice industry design principles and conventions.
• Ensure consistency and continuity across the module delivery teams utilizing core workflow principles.
• Measures and reports on RPA program progress and achievements.
• Establish an environment to ensure project costs and schedules are properly estimated and controlled.
• Responsible for planning team growth to accommodate expanding team capacity to execute multiple RPA projects concurrently.
• Measure and report on RPA solution and roadblocks to Project Management and stakeholders.
• Oversee documentation of test procedures, scenarios and validation of test results for client presentations.
• On a continuous basis, communicate effectively with employees and clients to establish and maintain a high level of motivation and sense of direction.
• Collaborate with clients and senior management to define acceptable service levels.
• Preparing for and facilitating the Business Priority Council meetings with the clients.
• Establish and maintain effective working relationships with clients management and key decision makers.
• Actively participate in the business planning process of various client departments.
• Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.

RPA Developer & Lead Functional Analyst

Confidential

• Involved in process automation collaborations with Business Analysts & Testing teams to analyze business processes, recommend RPA based solutions for the processes, and develop robots using Automation Anywhere.
• Design, coding, testing and maintaining the RPA scripts for regression test suite.
• Implemented end to end robotic process automation solutions for 2 different applications/processes using Automation Anywhere.
• Identifying and debugging the errors using Error Handling.
• Worked on Integrating applications like (Web, Services, Mainframe, MS Office, GUI, Outlook etc.) using workflow, automation tools.
• Assisted the project management team in defining end to end robotic process automation development, strategy and scope.
• Developed robots using Automation Anywhere, identifying and debugging the errors using Error Handlers.
• Used Automation Anywhere Object recorder to manage and execute windows controls as a background process.
• Good Knowledge on running scheduled tasks by using Task scheduling.
• Created automation framework with reusable libraries with data externalization for RPA implementation.
• Manage job scheduling and execute batch data processing with ease.
• Used Object Recorder to manage and execute Windows controls as a background process.
• Creation, development and maintenance of automated status Reporting of Automation Anywhere processes.
• Analyzed the feasibility of existing processes that could be suitable for automation.
• Implemented new reporting techniques and facilitated the presentations to the project management.
• Implemented Automation Anywhere User Authentication by defining user roles, creating users and setting password policies.
• Implemented Automation Anywhere RPA scripts for functional testing and established a regression suite
• Used Automation Anywhere scripts to create data sets for the UAT team
• Created validation scripts for End-to-End test scenarios using Automation Anywhere
• Experienced in using Automation Anywhere’s Credential Manager for maintaining, securing and retrieving the user credentials.
• Provided exception handling at every possible scenario for a robust error-free development.
• Interface with the project team and project stakeholders to translate their requirements into test scenarios
• Participated in knowledge transfer sessions with vendors to understand the functionality and scope in order to derive test scenarios for the testing team
• Assisted team Developed, reviewed and validated test scenarios
• Facilitated KT sessions for the testing team to onboard them with functional knowledge of the enhancements and change requests.
• Provide guidance and assistance to the testing team to derive test cases from the design documents.
• Reviewed test cases prepared by the testing team after aligning them in accordance to the business requirements
• Reviewed and validated test scenarios.
• Coordinate UAT testing activities
• Established a reputation for continuously handling increasing responsibilities by working on various roadblocks in numerous areas of concern for an integrated testing approach between the client and vendors
• Document and provide support; resolve issues to ensure that the system is functioning according to specifications
• Support testing activities to perform intensive functional testing.
• Lead CAO testing and assisted case workers with test support activities.

Lead Functional Analyst & SME

Confidential

• Participate in JAD sessions with clients, health exchange experts and stakeholders to gather requirements
• Draft initial application designs, screen mockups and sequence flows and modify/improvise after brainstorming and feedback sessions
• Transform approved drafts into functional and technical specification documents
• Authored use cases, use case diagrams, activity and sequence diagrams using UML modeling
• Created business flow and technical flow diagrams using MS Visio
• Worked as a liaison between technology and the business clients to help establish business processes
• Generated questionnaires for in-person interviews, meetings, and review sessions
• Created use cases and story boards
• Coordinated with release management to put together all requirements for onward development and implementation for agile implementation
• Analyze data sets of big data proportions to understand interesting segments/clusters of the populations such as the ones with high incomes, high divorce rates, difference between male and female and the underlying characteristics for health insurance online purchases
• Finding out rules that leads to certain conditions such as high income earners plus their statistical data on purchase preferences
• Interface with the project team and project stakeholders to translate their requirements into specification documents where users can understand
• Organized and facilitated knowledge transfer sessions for the development and testing teams
• Drove daily scrum meetings between development and QA teams and helped bridge any functional and technical gap between both teams
• Served as a trusted advisor and subject matter expert during development, testing and client testing phases
• Adjust sprint cycles and schedules as necessary to accommodate changing development tasks
• Authored test scripts related to CMS and Health care rules with Eligibility Service (ES) integration as well as OPA rule set not limited to Tax credits, Medicaid and QHPs etc.
• Collaborate with testing team to develop and validate test plans, test scripts
• Reviewed and signed off on entire suite of test cases prepared by the testing team after aligning them in accordance to the business requirements
• Serve as the POC for test design (test cases / test data generation), defect tracking, reporting and reviews of test execution
• Coordinate integration and UAT testing activities
• Established a reputation for continuously handling increasing responsibilities by working on various roadblocks in numerous areas of concern for an integrated testing approach
• Trained testing team members and helped them create more efficient test cases
• Document and provide support; resolve issues to ensure that the system is functioning according to specifications
• Created a New Hire document containing information to help orient new hires to the QA Team
• Support testing activities to perform intensive backend/database testing
• Took instrumental role as part of cross-functional teams responsible for planning initiatives at operational level
• Rapidly delivered improvement in overall metrics by over 40% after spearheading the integration of QA tasks

Sr. QA Analyst

Confidential

• Effectively managed Client QA testing and status reporting on all core competency areas for the client,
• Led the team to test the web based application with various Testing Stages/Levels/Phases and Testing Techniques
• Participate in all meetings planned for particular release and obtain necessary technical requirements. Such meetings includes, design review, test execution timeline etc.
• Conducted a complete assessment of teams, processes and environment; defined issues and risks
• Oversaw the design and introduction of tools, processes and best practices across testing life cycle to improve throughput, communication and on-time delivery of projects.
• Coordinated resource allocations, created work assignments for team, maintained timelines / milestones, and ensured compliance with quality standards.
• Ensured continuous regression tests on application
• Maintain and monitor the error log for all issues identified
• Mentored remote field offices in Test Planning.
• Reported on test group activities to Project Managers, Development Managers and Product Owners, (Test Execution, Defect Reports).
• Managed 8-member offsite team located in India.
• Design and develop front end and Back end test scenarios and Test cases
• Assisted business users in defining UAT test cases and plans; Maintained test cases and test data
• Developed and executed regression, production migration, and critical issues, including patch-test plans and test cases.
• Performed production deployment and the Business verification testing.
• Participated in QA team and Bug tracking or Defect Review meetings.
• Developed Tractability Matrix which is a proof of document to ensure that all the specifications are been tested and has no gaps uncovered
• Planning and reviewing the Test cases for Functionality, Security, Performance, Database and User Acceptance
• Assisted QA management in the interviewing and hiring process.
• Participated in walkthroughs for the evaluation of the test plan with the design and development
• Performed manual testing on different Modules of the Application by executing the Test Cases

QA Analyst

Confidential

• Understanding the scope of the project by going through the General Specification Document (GSD) and Detailed Specification Document (DSD)
• Involved in reviewing the Business Requirements with business users and development team to understand the architecture and functionality of the application.
• Authored manual test cases according to the current testing standards.
• Tested various rule sets combinations that determine the eligibility criteria for all benefits offered
• Logged the most issues/bugs and actively tracked them through resolution
• Determining best possible solution for testing eligibility rules based on CORTICON engines
• Tested interface communication between COMPASS and various target systems
• Created a New Hire document containing information to help orient new hires to the QA Team
• Facilitated a daily defect review meeting for team members including Business SMEs, Project Management, development, customer representatives, QA members to review and prioritize defects
• Reviewed functional requirements and provided input on missing requirements as well as improved requirement clarification during requirement review meetings
• Provided daily test execution metrics that included number of test cases passed/failed, number of defects based on status and severity levels to Project Team members for monthly production releases
• Providing intuitive solutions to overcome FLEX limitations so FLEX and .Net can co-exist
• Troubleshoot complex XML requests using Fiddler XML
• Working with the development team to create a suite of test data (both input files and expected results) that fully exercises data validation.
• Identified missing test cases and created new and modified existing test cases for more complete, accurate and efficient test coverage
• Improving specification and design documents through active review and feedback with developers.
• Communicated the test results to the project team with the recommended improvements to the code.
• Complete end-to-end test of CORTICON rules engine to determine all possible eligible benefits
• Analyze log files to verify transactions
• Performed intensive blackbox testing including regression, functional, smoke, UAT and system tests.
• Performed conversion testing that involves import and manipulation of necessary details from existing data systems
• Verification in target systems including CAPS, PELICAN and HCSIS
• Rigorous validation of COMPASS triggers, batches and routing rules
• Performed User-Security and Confidentiality testing
• Perform testing on SoapUI to directly call external services and validate response
• Verify requests/responses in Oracle Middleware Fusion console after decrypting to XML format
• Performed User-Security and Confidentiality testing
• Deploy mock XMLs with test data on SOA layer to facilitate testing
• Validating front end application to ensure that business rules are implemented.
• Extensive GUI testing to ensure the look-and-feel are as per the clients standards
• Validating front end application to ensure that business rules are implemented.
• Logged and tracked bugs using custom bug tracker
• Extensive GUI testing to ensure the look-and-feel are as per the clients standards

QA Analyst

Confidential

• Understanding the scope of the project by going through the General Specification Document (GSD) and Detailed Specification Document (DSD) worked with development and BA team to ensure coding issues found while testing are resolved by entering defects in mercury Test Director Defects and following them up.
• Provided the Test Result matrix for the Project Management team
• Authored manual test cases according to the current testing standards.
• Managing, maintenance and testing using N-tier architecture involving middleware layers.
• Capturing provider data, classroom data, ERS data, designation information, grant details and verifying these against the database and linked programs to ensure data consistency
• Tested various reports basing on a variety of dimensions and measures using Cognos Powerplay
• Performed drill through operations on vast reports using Cognos Powerplay
• Tested the defined dimensions and measures setup and verifying power cubes in powerplay
• Testing the Measure allocation to compare the data in a report and after grouping in a different level of detail in powerplay
• Used Drill through operation to move from one report to another using the same analysis context and to access additional information from an another linked report or cube
• Testing the data source properties window to check data source type, database server and to set up number of processing options
• Applied filters chosen in a cube or report to an another cube or report with a set of parameters
• Communicated the test results to the project team with the recommended improvements to the code.
• Performed intensive blackbox testing including regression, functional, smoke, UAT and system tests.
• Performed conversion testing that involves import and manipulation of necessary details from existing data systems in the database
• Performed end-to-end backend testing on Oracle database that includes testing of nightly batches, web services and triggers.
• Performed User-Security and Confidentiality testing
• Validating front end application to ensure that business rules are implemented.
• Logged and tracked bugs using custom bug tracker
• Used Cognos powerplay for report generation
• Testing the portal to check the message queues sequences delivery reports
• Extensive GUI testing to ensure the look-and-feel are as per the clients standards

Business Analyst

Confidential

• Involved in requirement elicitation to gain an accurate understanding of business requirements.
• Used approved documentation templates to document requirements in a thorough and accurate manner.
• Translated technology solutions to business needs
• Reviewed documentation of requirements and change management with business needs to ensure full understanding and acceptance.
• Translated business needs to technology solutions
• Communicated business objectives to technical team.
• Documented the business requirements to translate them into a technical solution that meets business objectives.
• Documented and communicate all open issues or open questions about business process or procedure to the project team.
• Identified and recommend improvements in business processes.
• Involved in the change management activities needed to implement the new solution including: training materials, approach, roll out strategies, transition to functional operations, and communication plan and materials.
• Assessed the change impact and create change management strategy to ensure end-user readiness
• Created actionable deliverables for the communications and training plans
• Integrated change management activities into project plan
• Developed training materials that are relevant, practical, and based upon streamlined learning principles.
• Collaborate with subject matter experts to ensure accuracy of content and relevance to targeted audience.

Software QA Engineer

Confidential

• Understanding the scope of the project by going through the Product Specification Documents.
• Authored the Test Design and Test Strategy documents and obtaining approval from the Project Managers.
• Authored Manual Test Cases according to the current testing standards.
• Created Functional Test Plans and Regression Test Plans.
• Configure and implement various virtual machines using VMWare Lab Manager to support testing on different platforms
• Managing, maintenance and testing using N-tier architecture involving Middleware layers.
• Tested nightly builds as a result of hotfixes based on various client specific requirements.
• Complete maintenance and upgradation of existing VMWare virtual machines as per testing requirements
• Implement the custom in-house automation testing tool - wwFAST (Framework for automated software testing) that is built on top of SilkTest as the core base element.
• Automation testing using wwFAST includes:
• Recording window declarations, window identifiers (Frames, . inc files)
• Identifying Keywords (Generic Step files) for Automation in wwFAST
• Writing test cases in wwFAST
• Tracking bugs and errors
• Created custom scripts for automation using in-house tool wwFast
• Querying database using TOAD to retrieve, modify and update data to suit test bed with complex SQL queries.
• Executed SQL queries to perform backend testing
• Logged and tracked bugs with the help of client customized bug tracker ClearQuest.
• Used Rational Clear Case, and Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.
• Communicated the Test Results to the Project Team with the recommended improvements to the code.
• Performed intensive Blackbox Testing and Automated Testing including regression, functional, smoke, UAT and system tests.
• Produced timely Testing Metrics and Summary Reports for project management and the quality assurance manager throughout testing life cycle for use in gauging testing status and identifying any course corrections needed to ensure adequate coverage and quality.
• Coordinated with off shore team members in IDC to analyze the test results and decide the further action plans.
• Participated in automation scripts Walkthroughs.
• Produced timely Testing Metrics and Summary Reports for project management and the quality assurance manager throughout testing life cycle for use in gauging testing status and identifying any course corrections needed to ensure adequate coverage and quality.
• Prepared and posted the QA team status for the Status Meetings and weekly Team Meetings.

Software Test Engineer

Confidential

• Lead Test Team in creation and execution of manual and automated using QTP and SQL
• Lead test team in development of test cases in Quality Center with link to related requirement
• Understanding the scope of the project by going through the Functional Requirements documents.
• Prepared the Test Strategy document and got the approval from the business users and Project team.
• Created Manual Test Plans in the Test Director according to the current testing standards.
• Create Functional Test Plans and Regression Test Plans.
• Mapped Requirements in Test Director and created Requirement Traceability Matrix
• Logged and tracked bugs with the help of client specific bug tracker iTrack.
• Performed functionality testing using QTP
• Utilized various Checkpoints features in QTP
• Querying database using TOAD to retrieve, modify and update data to suit test bed.
• Maintained VB Scripts as per changes in the functionality of the application.
• Involved in Data Driven Testing by parameterizing the data set using QTP
• Performed Data Driving Test, GUI check, Bitmap Check and Text validation Checks using Descriptive programming using QTP
• Used Regular expressions for identifying objects and text strings
• Good working knowledge with XML. Created QTP scripts for validating XML schema and inserted check points for various tags in XML.
• Created Test Sets in Quality Centre, mapped test cases to the test sets, execute the test cases, filed defects and tracked defects through Quality Centre.
• Responsible for updating and maintaining the Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle.
• Performed Security testing that involved maintenance of Access Control Lists (ACL).
• Performed intensive database testing by manipulating database values to check application behavior
• Communicated the bug developments and readings thereof with the offshore development team.
• Performed intensive Blackbox Testing including regression, functional and system tests.
• Used Parameterization for using various data to test the application.

Software Test Engineer

Confidential

• Understanding the scope of the project by going through the Functional Requirements documents.
• Prepared the Test Strategy document and got the approval from the business users and Project team.
• Created Manual Test Plans in the Test Director according to the prevailing testing standards.
• Create Functional Test Plans and Regression Test Plans
• Communicated the Test Results to the Project Team with the recommended improvements to the code.
• Performed intensive Blackbox tests including regression, functional and system tests.
• Performed rigorous low level API testing
• Worked with ETL tool to design mappings to move data from source to target database-using Informatica to understands the functionality
• Loading the job batches using ETL tool to central repository
• Participated testing in ETL mappings, based on the customer requests
• Tested the ETL mapping.
• Worked with various transformation such as Joiner transformation, Lookup transformation, Expressions transformations
• Performed extensive Backend Testing using PL/SQL.
• Tested all the transformations in Informatica power center
• Involved in performing Data Inspection for the files loaded from Source to Landing Zone
• Scheduling to start jobs the jobs with Autosys and based on result start jobs for other process or events
• Created test scripts for the application which uses Web services, SOAP and WSDL
• Performed extensive and multiple cycles of UAT testing.
• Performed intensive API testing involving multi tier architecture.
• Worked with development and BA team to ensure coding issues found while testing are resolved by entering defects in mercury Test Director Defects and following them up.
• Logged and tracked the bugs using client specific bug tracker Gemini.
• Used Microsoft SharePoint for content management and records management,
• Participated in automation scripts Walkthroughs.
• Prepared and posted the QA team status for the Status Meetings and weekly Team Meetings.

Software Test Engineer

Confidential

• Understanding the scope of the project by going through the Functional Requirements documents.
• Prepared the Test Strategy document and got the approval from the business users and Project team.
• Created Manual Test Plans in the Test Director according to the testing standards.
• Create Functional Test Plans and Regression Test Plans.
• Worked on a client-server environment.
• Communicated the Test Results to the Project Team with the recommended improvements to the code.
• Logged and tracked the bugs using client specific bug tracker Gemini.
• Performed multiple cycle of UAT testing.
• Performed Blackbox tests
• Produced timely Testing Metrics and Summary Reports for project management and the quality assurance manager throughout testing life cycle for use in gauging testing status and identifying any course corrections needed to ensure adequate coverage and quality.
• Created test scripts for the application which uses Web services, SOAP and WSDL
• Tested all the member web services message formats
• Checked the broken links in the application and conducted cross browser testing
• Querying database using TOAD to retrieve, modify and update data to suit test bed with complex SQL queries
• Executed SQL queries to perform backend testing
• Developed Automation Tools Architecture as a reference document for Automation team.
• Participated in automation scripts Walkthroughs.
• Provided the Test Result matrix for the Project Management team
• Participating in Walk through and Defect report meetings periodically
• Coordinating with Onsite and offshore team members and involved in KT sessions with offshore team
• Prepared and posted the QA team status for the Status Meetings and weekly Team Meetings.