PROFESSIONAL SUMMARY:

• Versatile and result oriented Business Analyst with more than 7 years of experience in business requirement gathering and analysis, business process re - engineering, object-oriented design, data modeling, Integration, ETL as part of data warehouse
• In-depth understanding of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP) and Agile methodologies including scrum and Kanban.
• Extensive experience in diversified industry sectors including Telecommunications, credit cards, Mortgage, Finance and Investment Banking regulations.
• Dexterous in documenting Business Requirements Document (BRD), Use Cases, Feature Requirement Document, Functional Specification, Unified Modeling Language (Use case, Process Flow, Class, Activity and Sequence),QA Methodology including test cases.
• Adept in team management, problem-resolving skills, conflict management skills, people management skills and excellent knowledge of soft skills, writing skills and oral communication.
• Highly experienced in leading and satisfying business needs with different groups within different levels of management in the company.
• Recognized as a hands-on, pro-active troubleshooter, who can rapidly identify business problems, formulate strategic plans, initiate change and assist to implement new process in challenging and diverse environments.
• Experienced in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships.
• Excellent in performing Cost-Benefit Analysis, Gap Analysis, SWOT Analysis to check the compatibility of the existing system infrastructure with new Business Requirements.
• Designed and executed test plans, test scripts, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled.
• Experience in document sharing applications including (MS SharePoint, Confluence, SDLC tool, JIRA), UML tools (Axure Application, MS Visio), data sharing using (Toad for Oracle, PeopleSoft Finance).

TECHNICAL SKILLS:

• SDLC tool
• Axure Application
• SQL Server 2008
• Six Sigma
• JIRA
• Sprint Backlog
• MS Office Suite 2010(Excel
• Word
• PowerPoint
• Access
• Outlook
• Project
• Visio)
• MS SharePoint
• Confluence
• Swift Messaging(MT 199
• MT 103 and MT 320)
• HP Quality Center
• TIBCO
• IBM Lotus Notes
• Rational Requisite Pro
• Clarity ITPM tool

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

IT Project Manager & Business Systems Analyst

Responsibilities:

• As part of this initiative working on B2B Simplified Ordering by handling the dual responsibilities of a Project Manager and Business Analyst and managed some of the RTE/CAM and Scrum master tasks during initial stages of the project.
• Per the role served as the face of the initiative to reach out to Business Stakeholders on open queries from the design team; to provide expertise on the design being provided and working with business to get the MVP (priority) items addressed till the full experience is addressed targeting pilot launch.
• In a project manager capacity I worked as the facilitator and coordinator between business and IT team (architecture, DEV team) to determine the pilot launch date for all the enhancements; ensuring project meets overall deliverables with breaking down the work by conducting grooming calls, daily standup, integration calls (to ensure backend process is working as expected) and demo to showcase piece by piece functionality to development, system test and business.
• In an analyst capacity worked on analyzing cross app impacts for bulk ordering processes with DVS/VISION which is the interfacing app the front end (POS) interacts with to get request and response APIs. This was especially important as this program Simply B2B looks into being able to take in bulk orders upto 99 lines or below.
• Worked on creating data flow diagrams and data decomposition diagrams to first identify the architecture for the initiative and improving code quality (jacoco quality as each microservice has unit, Integration and UI tests) and stored procedures.
• It also looked into reducing build times by working on Bulk APIs where I had to analyze those APIs and improving resilience which was to implement Netflix circuit breaker pattern and reduce auto scaling on AWS to 30 seconds.
• Looked into reviewing skills around microservices implementation, AWS, TDD (Test Driven Development) and Build automation.
• The role also requires facilitation between UAT, Environment Team, Automation and Manual Testing (UI) on the work to be delivered by tracking defects in JIRA (this project is the first initiative from POS ST department to use JIRA for defect tracking as opposed to Quality Center). Ensuring the defects are tracked accordingly in right environments and facilitating defect resolution from the respective parties (ST and UAT).
• This project is revamping the B2B Simplified Ordering experience hence it looks into wireframes to be created for each of the screens. Conducted analysis by working with offshore team for wireframe creation and taking back to market leads and focus groups to get buy-in on the design and get the HTML and DEV team working on the design.

Environment: MS Office Suite 2010(Excel, Word, PowerPoint, Outlook, HP Quality Center, JIRA, CISCO jabber, CISCO webex, Adobe Suite and front end applications (POS and ACSS).

Confidential, Wilmington, DE

IT Business Analyst

Responsibilities:

• Worked in an Agile Team (Transformers) which dealt with the documents that are given to customers/clients for review as part of the approval process for a loan.
• Interacted with offshore team and onsite developers and testers by working on user stories using JIRA and organized grooming calls using adobe connect to get the estimated story points on the work involved.
• Worked with developers to create data flow diagrams and reviewing code before put to implementation if it’s following the user story logic. Based on that sign-off itself from ITBA was when the developer would put the pertaining to the stored procedure. Used a data dictionary tool to ascertain the logic to be utilized for individual interfacing documents.
• The research on stories involved pre-grooming with business; underwriting and closing SMEs to understand the business requirements as stated in the business requirements matrix and translating those in an IT standpoint to explain the work to the team.
• While story execution would undertake I worked with DEV, QA and BCS (configuration) team and answered any queries that would help them close the user story including reviewing the existing code put into place if the data is manipulated accurately and stored in a database for any sql query for data validation.
• Also worked on defects which ranged from lower environmental defects IST; UAT & prod issues by using the tool called HP Quality Center (ALM) to track the defects and communicate with the mortgage group on progress of each.
• Discussion around stories and defects involved working with other agile teams who dealt with originating loans, fees and User Interface related application queries which ultimately get printed on the documents.

Environment: MS Office Suite 2010(Excel, Word, PowerPoint, Outlook, Lync), Notepad++, HP Quality Center, Expere Test Tool, Adobe Connect, Data Dictionary Viewer tool, JIRA

Confidential, Wilmington, DE

Finance Business Analyst

Responsibilities:

• Interacted with users from Treasury and Finance to gather what were the program-wide gaps and how they can comply with Fed Related Requirements.
• Interacted closely with the PeopleSoft Dev Team for PeopleSoft to RBB enhancements, new feed from PeopleSoft to Galaxy and ensuring user stories are ready for release.
• Created documentation in relation to user stories, functional specification document, implementation plans, feature requirement doc and tracking overall status of the backlog.
• Used Agile methodology for PeopleSoft Finance enhancements and transition from Waterfall to Agile (Scrumban) for other updates in relation to the project.
• Conducted stand-up meetings with the PeopleSoft Team and conducted other grooming sessions to ascertain the meeting minutes and communicate it to the larger group.
• Utilized SDLC as the tool to get approvals and sign off from the business and the tech leads as well as used that to track the overall status for the various items in relation to technical development.
• Workstreams included CCAR, Infrastructure and Data in relation to creating Regulatory Data Mart, 5G app for Treasury data in relation to credit cards and deposits in relation to AML, DFS requirements.
• Involved in UAT process and coordinated with the UAT team to get the feedback to make change requirements document for successful release of stories and tasks associated with it.

Environment: PeopleSoft Finance, SDLC, MS Office Suite 2010/2007/2003 (Excel, Word, PowerPoint, Access, Outlook, Project, Visio).

Confidential, Buffalo, NY

Business Systems Analyst

Responsibilities:

• Defined various processes for Banking Domain such as Account Opening for Savings Bank, Credit card Services including overdraft protection, minimum payment, rewards program and available leverage.
• Participated actively in BRD inspections to satisfy the defined standards and methodologies from the policy Software Development Life Cycle.
• Included building the reconciliation reports for the OPS portal for ecommerce platform for system to system reconciliation.
• Developed a wire transfer capability for making payments using SWIFT message format MT 103.
• Developed a chat message functionality using SWIFT message format MT199.
• DST vs. Supermarket Data reconciliation to test the causes for the break between the two systems and update the logic accordingly to generate the reconciliation reports.
• Utilized ETL based Data warehouse (Extraction, transformation and loading the data) for staging, data integration and combination of dimensions using Star Schema by creating data flow diagrams and reviewing existing logic for existing queries put forth for the stored procedure.
• Conducted interviews and workshops with Subject matter experts and business user working groups to gather requirements.
• Creating RTM (Requirements traceability matrix), mapping Requirements to Design Artifacts and UAT Cases.
• Incorporated Agile methodology (Scrum) to create Business Requirement Document Specifications using MS Visio and MS Word.
• Conducted Business requirement documents review with project team and stake holders to get sign offs; published and communicated them to various other IT and business teams to follow up on project dependencies
• Involved in UAT process and coordinated with the UAT team to get the feedback to make change requirements document.
• Actively supported the goals and activities of the Business Analysis Center of Excellence.

Environment: Rational Rose, Erwin, IBM Clear Case, MS Office Suite 2010 (Excel, Word, PowerPoint, Access, Outlook, FrontPage, Project, Visio), Visual Basic.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Interacted with the Business Owners, Subject Matter Experts and other stakeholders of various fields such as Risk Managers and Project Architects to gather client specific business requirements and translate them in a proper manner for the developers.
• The data gathered from Bloomberg is transformed to universal values (core values) which are then provided to the User Interface for the dashboard application
• As part of the ICC Team utilized the data from various brokers (publishers) which is integrated through the usage of TIBCO bus (datawarehouse) that translates the data from the source specific values to the universal (core values).
• Integration model utilized to analyze the data coming from the source and going to the down systems (subscribers).
• Utilized basic SQL queries and Toad as the Oracle tool to check the data coming in from the business and utilizing translations for that data including data decomposition diagrams for data analysis for data sources.
• Developed Use Cases and Activity Diagrams for the application using Rational Rose and assigned to prepare the detailed Work flow diagram based on the proposed enhancement for the system.
• Understanding in relation to credit card receivables (Options, Swaps and Futures), commodities (metal and agricultural) as part of the Commodities Futures Trading App and Portfolio Management.
• Gathered the Business requirements and according to the process flow developed User Requirements Specification (URS), Functional Requirement Specification (FRS) and BRD.
• Conducted user interviews and JAD sessions to reduce the Scope Creep and document analysis in requirements elicitation.
• Facilitated weekly meetings with the review teams to continuously improve the Quality Assurance (QA) process for the application development.
• Collaborated with the QA Group to ensure adequate testing of application both before and after completion, maintained quality procedures, conducted UAT Testing, and ensured that the documentation is in place.

Environment: Rational Suite, Visio, Microsoft Outlook, SharePoint, JIRA Quick Test Pro, RTD2, RUP Methodology, Oracle 8i

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Used the Agile (Scrum) methodology for Software Development Life Cycle (SDLC) guidelines to carry out every step of the business modeling process.
• Followed reforms related to changes in the Mortgage Laws for the Real Estate portfolio.
• Organized workshops with Subject Matter Experts (SME) to obtain domain level information.
• Added Functionality to existing Confidential website to allow its customers to prequalify for a mortgage in regards to credit card history utilizing Dodd Frank Wall Street Reform.
• Organized workshops with Subject Matter Experts (SME) to obtain domain level information in regards to credit score, Annual Percentage Rate (APR), variable interest rate and credit limit.
• Lead discussions and JAD Sessions to gather business requirements and discuss possible solutions documenting them Software Requirement Specifications (SRS).
• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Gathered Functional and Data Requirements, analyzed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Requirements, Data Mappings and Data Flow Diagrams.
• Documented use cases, created use case diagrams that described the behavior of the system and modeled them in Rational Rose.
• Identified, organized, and documented the changing requirements of the project using Rational Requisite Pro.
• Assisted in creating wireframes for web interface with the GUI design team.
• Logged defects to Rational Clear Quest and interacted with developers to resolve the defects then verify fixes and close bugs
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Coordinated with the business partners in conducting the UAT (User Acceptance) Testing.

Environment: Agile methodology, Rational Suite (Rational Requisite Pro, Rational Clear Quest, Rational Rose), Oracle, MS office suite 2007, SQL Server 2008