PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Worked with other ITM team members and upper - management to resolve issues related to various Confidential Company dealership systems and the dealership’s
• Primary responsibilities included Business Analysis, Project Management, and Reporting.

Confidential

Business Analyst

Responsibilities:

• Requirements Gathering and Documenting (both technical and business requirements)
• JAD Sessions with Confidential management
• Updated SharePoint site for Confidential 2017 Program
• Member of the POM team (Project Office Management)
• Populated the SharePoint site with program information.
• I was part of a Puesdo-Agile (I.e. Daily Stand-Ups) project that prepared for the writing of the RFQ/RFP. This program involved a hybrid Waterfall / Agile methodology.

Confidential

Business Analyst

Responsibilities:

• Marketing & Sales - Non Information Technology position.
• Functional requirements gathering
• Worked / maintained large Microsoft Excel spreadsheet
• Utilized Vlookups and Pivot tables
• Created work process mapping / flow diagrams using VISIO
• Reported Customer Experience (CX) - Customer First dealership data

Confidential

Senior Business Analyst

Responsibilities:

• Worked on a decommission of a mainframe system implementing functionality into another mainframe system.
• Reviewed use cases from 2008 in order to determine if the requirements from 2008 were still required.
• Worked with remaining (from 2008) business partner to finalize the requirements for each use case.
• Worked with SDA in developing the tech specs and created test cases for each use case.
• I worked in a Ford Agile environment writing user stories to aid in the gathering of requirements
• Reason for leaving - Assignment ended

Confidential

Senior Business Analyst

Responsibilities:

• Lead and/or participated in RFPs for IT services; including drafting and negotiating terms and conditions, Statement of Work, Service Level Agreements and pricing. Participated in the development of Statement of Work (SOWs) and pricing models for major outsourced IT services.
• Actively participated in supplier governance meetings with Supplier Relationship Managers. Responsible for developing the relationships with one or more strategic (high-spend, high-value and high-dependence) IT suppliers.
• Responsible for facilitating requirements (functional design specs).
• Responsible for setting and prioritization for the suppliers.
• Responsible to monitoring the supplier’s risk, innovation, collaboration, impact on business performance etc. and support continuous improvement of these performance metrics.
• Responsible for establishing a systematic tracking of a robust set of internal supplier-related risks and utilizing such information to complete supplier categorization.
• Intranet / Extranet Applications.
• Reason for leaving - Left position to accept position at Confidential Company (Contractual)

Confidential

Data Analyst/ Business Analyst

Responsibilities:

• Primary responsibilities - business analysis, and Consumer Connection project management support
• Gathered functional and technical requirements for the enrollment of dealers and the attainment of data for the ConsumerConnection project.
• Reviewed project (ConsumerConnection), evaluated processes and process maps, and offered suggestions on process improvements.
• Worked with a 3rd party vendor preparing for dealership data attainment.
• Utilized the Agile - Scrum methodology
• Created documentation of requirements as well as vendor documentation requirements.
• Participated in cross functional departmental team meetings that determined the internal processes required to support ConsumerConnection.
• Reviewed the SLA agreement between Confidential and Confidential in determining what was required of the vendor.
• Reviewed documentation regarding ConsumerConnection in order to gain insight into the project’s goals and functions for Ford, Confidential and the Confidential Company dealerships.
• Intranet Applications
• Reason for leaving - Assignment abruptly ended

Confidential

Business Analyst / Data Analyst / Project Support

Responsibilities:

• Primary responsibilities - business analysis, data analysis, and Dealer Rewards project support
• Business Intelligence Delivery
• Corporate training in the Agile Methodology
• Managed (as the primary contact) the 3rd party vendor (IntegraLink/DMI) in polling 2300 dealer’s data for the Mopar Dealer Rewards program.
• RFP/RFQ management responsibilities.
• Analyzed, updated, and conducted parts warranty studies.
• Created Process Maps / Work Flows using VISIO
• Over 6.5 years of SAP Business Objects both Webi and Deski. Used Business Objects (XI 2 and Webi 3) daily to analyze the dealers data and to conduct special reporting required by upper management.
• Wrote SQL queries and manipulated other queries, with in the Business Objects applications, as such data related to the dealerships sales and marketing data.
• Populated / updated the department SharePoint site on a regular basis.
• Converted hundreds of reports from Business Object Deski to Webi so that other members of the organization could use and maintain the reports.
• Continually processed improved the dealer data polling process as well as recommended changes and transitioned (business side) from Dealer Rewards v1 thru Dealer Rewards v3.
• Developed Level 1 Help Desk Training Material for Dealer Rewards v2.
• Continual analysis of repair order (RO) level, DMS level, dealership level, and regional level data as related to the Dealer Rewards Program.
• Completed contract negotiations with 3rd party vendor (IntegraLink/DMI) that saved the Confidential 20% on a new contract.
• Developed / created test cases / scripts - from UAT, Use Cases, Requirement Documents and Technical Documentation.
• Testing - unit, integration, system, functional testing, and user acceptance.
• Maintained all project documentation including test cases, project management, requirements, process improvement, and communications to all stakeholders.
• Acted as the “go to person” for dealers program questions and concern then took action to satisfy the dealers.
• Led the enrollment and national rollout of the program to over 2300 dealers.
• Reviewed all vendor documentation SRS, SOW, SLA, RFQ. Recommended approval or changes to such documentation.
• Responsible for mockup screens, report mockups, and process flow diagrams.
• Communicated via phone, email, and face to face with various stakeholders on a daily basis.
• Lead various meetings including the use of WebEx.
• Reported to various stakeholders and management the various updates and statuses to the project.
• Handled the enrollment for U.S. dealers in the Dealer Rewards program. Aided in the enrollment for the Canadian and Mexican dealerships for various programs.
• Work with ITM (information technology systems) on processes and project improvements
• Created test scripts.
• Aided in the design, development, and testing (created test cases) of a tracking database.
• Worked with team to create Dealer Rewards appeals process gathering requirements and continual process improvements and created a process map for Dealer Rewards using Visio.
• Created a Dealer Rewards appeal process and conducted Dealer Rewards data appeals
• Relational Online Analytical Processing (ROLAP)
• Multidimensional Online Analytical Processing (MOLAP)
• Star Schema
• Participated in developing Key Performance Indicators (KPIs/Balanced Scoreboard) for Mopar Dealer Rewards
• Business Objects XI 2, Business Objects 3.1 Crystal Reports, MS Office Suite 2010
• Intranet / Extranet / Public Internet Applications
• Reason for leaving - New manager change in direction for the position

Confidential

Project Manager

Responsibilities:

• Responsible for all Project Management activities as related to the Confidential .
• Facilitated process analysis (JAD) sessions and created process map / process flow diagrams.
• Established Key Performance Indicators (KPI)
• Facilitated project review sessions with the software developers.
• Presented process improvement suggestions to management.
• Updated project tracking tools, such MS Project, for all of the departmental projects.
• Obtained a base knowledge of automotive emissions testing and governmental (EPA) and international regulations for emission controls.
• Extensively reviewed / self-studied SPD-21.
• Cross functional departmental team meeting facilitator.
• Intranet Applications
• MS Project and MS Office Suite 2003.
• Reason for leaving - Project only budgeted thru end of 2006. Confidential manager could not secure additional funding.

Confidential

Business Analyst

Responsibilities:

• Conducted GAP Analysis interviews with Confidential and created process map / flow diagrams.
• Made recommendations concerning the Cerner Enterprise Scheduling software usage.
• Developed knowledge of Cerner’s Enterprise Scheduling Software.
• Participated in the Cerner Enterprise Scheduling training sessions
• MS Office Suite 2003, MS Project, and Visio software
• Reason for leaving - Only a short term (2 months) assignment / left to accept position with Confidential (contractual)

Confidential

Team Lead

Responsibilities:

• Team Leader on a high profile implementation of a 3rd Party Vendor application ( Confidential )
• Implemented software solutions using software solution methodologies
• Collected user (Detroit Police) user requirements
• Established KPIs for new software ( Confidential ) and vendor
• Created test cases / scripts
• Wrote SQL queries and manipulated other queries, with in the Crystal Reports applications, as such data related crime statistics at the Detroit Police Department
• Created disaster recover analysis and developed such plans for the 911 system
• Performed forecasting reports on various crimes within the city of Detroit
• Performed several written GAP Analysis and presented the findings
• Issue management responsibilities on the project
• Created process maps / flows using Word
• Created specifications for the issue database used in the project
• Package functional testing responsibilities on the project including creating test cases.
• Testing - unit, integration, system, functional testing, and user acceptance
• Wrote recommendations on how the vendor package could be implemented and recommend various types of training
• Worked with the vendor on determining how best to further develop the application
• NIKU Crystal Reports, MS Project, and Visio software
• Mainframe / Intranet Applications
• Reason for leaving - Project ended

Confidential

Business Analyst / Project Manager

Responsibilities:

• Working with the Office of Tax Counsel Business Partners as a PTG / Business Analyst and a Project Manager.
• Worked with the SDM in developing a Solution Delivery Methodology (SDM) for purchased (vendor developed) packages.
• Manage projects from concept design through implementation using the SDM processes.
• As a PTG / Business Analyst, served as a primary face for Ford IT and an interface between Ford IT and the business partners.
• Work with all levels of Ford Management in successfully delivering solutions that meet the needs of the Business Partners.
• Risk management responsibilities.
• Created workflow and process map / flow diagrams.
• Implemented departmental ECM Document Content Management System - DOCUMENTUM
• Conducted resource planning responsibilities (cost / benefit studies).
• Performed cost / benefit analysis related to vendor packages.
• RFP/RDQ management responsibilities
• Testing - unit, integration, system, functional testing, and user acceptance testing and the creating of test cases.
• Implemented software solutions for the Office of Tax Counsel using SDM (Software Development Methodologies)
• Process re-engineering of various business and information system processes including the new hire process, the data gathering processes, the data retention processes, and the office management processes and created process maps / flow charts.
• Content management of the department's web site.
• Primary management of business partner relationship
• Proficient in the SDM processes.
• Created test cases scripts.
• MS Project, ABC Flowcharting / IGRAFX, and Visio software, MS Project.
• Citrix and Terminal Services Software.
• SAP - Training
• Six Sigma - training
• Reason for leaving - New management change in direction

Confidential

IT Marketing Analyst / Project Management

Responsibilities:

• Worked on and developed a knowledge management process and created process maps / process and work flow diagrams.
• Implemented software using software development methodologies.
• As an analyst, collected Marketing and Sales requirements for Global Marketing Sales & Service.
• Business Intelligence Delivery from a Knowledge Management system.
• Performed SQL Query Development - scripts and individual queries in order to perrform testing of applications including the creation of test scripts..
• Determined Key Performance Indicators (KPI) for Marketing and Sales.
• Defined system and data security needs of each user of the Knowledge Management system.
• Conducted interviews with sales and SBU personnel in order to define information collection processes.
• Performed a GAP Analysis of information that is or is not available.
• Conducted forecasting studies for sales of a major parts supplier.
• Performed a GAP Analysis of processes for data collection that is or is not available for collecting needed information.
• Performed an analysis on the current databases, links, and websites that are available to Confidential personnel, looking for information that is relevant to in corporate in the knowledge management system and thus does not need to be re-collected.
• Conducted a study determining if current technologies / databases owned by Confidential maybe used in housing the Sales & Marketing requirements.
• Conducted research on knowledge management, zs, and databases, search engines in order to determine what is available in the industry and to get an idea of cost associated with development versus vendor purchase.
• Attended the Knowledge Management World 2000 Conference & Exposition in San Jose California.
• Worked together with other knowledge management teams to determine how to meet all of our requirements, objectives, and goals, in the most effective manner.
• Worked with IT representative to determine the Confidential Informational Technologies requirements in a system.
• Worked on a sales tracking and communication database (ECM) for the Global Marketing Sales & Service department, mainly in a support role.
• Load, a client server, sales tracking and communication software (ECM) onto numerous users PC's and Laptops.
• Sell to users of the sales tracking and communication software (ECM) the necessity of using the software (ECM), and the importance in the types of information collected to their future and daily activities.
• Part of a group that analyzed a BAAN software product in order to identify how it could be re-developed in order to make less cumbersome, faster, and to make it web based versus client server based.
• Relational Online Analytical Processing (ROLAP)
• Worked on a BAAN Software (CRM and ERP) application
• Used such software as MS Project, Visio, and ABC Flowcharting.
• Two years of experience using Crystal Reports 8.5.
• Intranet Applications
• Reason for leaving - Sales & Marketing management lost budget