Professional Summary
A team orientated Quality Assurance Lead with a proven record of successfully completing projects. Expert in Child Support, Clinical/Healthcare, POS, SAP, Mainframe and client/server based commercial applications with manual, automated, functional, integration, system, regression and performance/load testing. Demonstrated experience in utilizing Win Runner, Quality Center, Test Director and Load Runner.

Software Development Life Cycle: Development, Testing, and Technical Support
Operating System: WINDOWS 95/98/XT, Windows NT 4.0 Server, OS2, AS/400 and UNIX
Testing Tools: JIRA/SPIRIT, DOOR’s, SSIS, Clear DDTS, WinRunner, Test Director, Quality Center, Load runner and PVCS Tracker.
Software: SAP, TDMS, Clarify, DOOR’s, 3270 Terminal, EDIFECS, JIRA webMethods, Clarity, ClearDDTS, WinRunner, Test Director, Microsoft Office95, 97 & 2000, Adobe, PhotoShop, MS Photo editor, M.S.-Mail, MS Access, Page Maker, & Professional Write, Pro-32(PCACE), Spec builder, 3270 virtual terminal.
Programming Languages: Visual Basic 5.0, 6.0, C, Visual C++ and HTML
DBMS: Oracle, SQL Server, MS Access
GUI Tools: Visual Basic 5.0, 6.0
Hardware: IBM Merge, Aspen, CTT device, Laptops, Laser/Color Printers, 56 K & DSL.
Protocols: TCP/IP and Telnet.

PROFESSIONAL EXPERIENCE

Confidential,Business Analyst / Sr. QA Lead (Columbia, SC) Sep 2010– Present
Confidential, is managed by the Federal government; it provides Medicare Part A and Part B coveragee. The Centers for Medicare and Medicaid Services (CMS) is responsible to maintain ongoing transactions activity and shared system maintainer including QSSI provide test site(s) as single testing coordinator. QSSI provide technical support services to fully test Fiscal Intermediary (FI) claims processing (FISS), Multi Carrier system claims processing (MCS), ViPS Medicare System (VMS), and the Common Working File (CWF) UAT support.

• Review CMS Change Requests and system developer specifications to obtain an understanding of system modifications related to 4010 and 5010 changes.
• Responsible for creating UAT test plans, test scenarios, and test cases for UAT and Beta testing for MCS (Multi-Carrier System) STC based on 4010 and 5010 changes.
• Recommend changes to draft Change Requests received from CMS.
• Updated/manipulated various claims using edifec and pro32
• Executed CEM related change request and validated test results as per business requirements.
• Validating transaction with high level use cases for ICD-9 to ICD-10 conversion using 3270 terminal.
• Verify ICD loop segment cross reference with trading partner’s interfaces.
• Provide input into developing and modifying systems to meet clients’ needs.
• Participate in JAD session to discuss requirement modification and consolidation with key stake holders.
• Peer review and conduct formal inspections of design and code as a means of reducing errors in software module.
• Verify Claim edits/audits using 3270 terminal mode 2 and mode 4.
• Participated in CMS EIC (early involvement call) to discuss upcoming change request or project enhancement req.
• Attend 5010 POC reviews, Early Involvement calls, and other meetings and calls.
• Developing System Test Plan and manage the testing process from test execution to bug management and statistical reporting.
• Created UAT Test Plan, Execution of Test Cases and managing Test Results Deliverable documents for Non 4010 and 5010.
• Managed Defect Tracking, Reporting, Retesting and Resolution.
• ConfigureSharePointandaddedgroups, users, creating profile and assign security levels.
• Performing Integration Testing, System Testing, Regression Testing and Defect resolution.
• Conducted validation for HIPAA and ASC X 12 Transactions for Electronic Data Interchange (EDI) for 837P, 837D, 997, 835, 277, 270 and 271.
• Participated in defect and Test Plan Meeting with key stake holders
• Provided weekly Test Execution Status report to Project Management
• Conducted performance management for the test team on quarterly basis.
• Helped QA team to align clear and achievable goals and lunch and learn sessions.
• Provide UAT support to the client for the CMS quarterly releases (Agile process)

Confidential,B.A /Lead Quality Assurance (Tampa, FL) May’ 10 – Sep 2010
Confidential,used the standard format for Claims Data reporting from Providers and Trading Partners. Confidential,standard and data clarifications derived from specific business rules that apply to individual subcontractors and extracted and sent by WellCare.

• Validated ASC X12 compliant transactions for 837 Claims, and 835 Remittances.
• Provide resolutions to issues related to 837, 834, 270,271,276, 277 and 997.
• Part of team to define translation formats using visual mapper.
• Performed Backend Testing for codified control policies with trading partners.
• Validated CPT, ICD-9 and HCPC codes with current version.
• Database backend validation for EDI transactions.
• Provide weekly test execution status report to project management.

Confidential,B.A/ Lead Quality Assurance Engineer (Columbia SC) Sep’07 – May 2010
Confidential,provides an automated statewide Child Support Enforcement System (CSES), along with a Family Court Case Management System (FCCMS) and a State Disbursement Unit (SDU). The major objectives of this project is to improve services to the families of South Carolina, reduce the need for other state program expenditures through improved child support collections, and to make available additional child support funds by eliminating the current Federal penalties.

• Establish a functional and system testing methodology for testing the various CSES modules, CSENet, VRU, SDU and other on-line and batch programs in a large software development team.
• Testing lead for multiple areas including Voice Response Unit (VRU), Medicare, MMIS, State Distribution Unit (SDU), Child Support Enforcement Network (CSENet) and the Establishment/interface object.
• Extract Transform Load (ETL) development using SQL Server Integration Services (SSIS)
• Perform coding, quality analysis, Unit testing, End-to-End system testing and UAT testing
• Monitoring the timely and accurate completion of all testing, provide feed, escalate issues, including running a batch jobs.
• Identify risk analysis before moving projects into production environment.
• Participated in detail system design JAD sessions with development team and client.
• Conducted formal code inspection for related P-load.
• Set priorities and perform multiple tasks with aggressive deadlines.
• Breakdown high level requirement into consolidated requirement in DOOR’s.
• Developed automation strategy using HP tools (primarily Quality Center, QTP, Win Runner, and Load Runner).
• Designed and implemented test metrics and suggested process improvements based on the actual results
• Participated in creation of comprehensive test plan for CSES and FCCMS project
• Integrated quality center with (DOOR’s requirement tracebility interface) 3rd party tool to flow test data.
• Integrated quality center with SPIRIT to flow defect statuses for development team review/fix.

Confidential,HP had performed System conversion and modification of NC State’s Legacy Health Services Information System (HSIS) which resided on Mainframes to a Web Based Application called AVATAR. The project is called Health Information System (HIS). This HIS System is a complete Product to provide all the needs to Local Health Departments/Clinics/Labs. The HIS System went through extensive Software Customization, Development and Testing for integration with various Interfaces such as North Carolina Identity Management (NCID), Common Name Database Services (CNDS), Eligibility Information System (EIS), Women, Infants, and Children System (WIC), North Carolina Medicaid Management Information System (MMIS+), North Carolina Immunization Registry (NCIR), Batch County (BCI), Clearing House, Comprehensive Exceptional Children Accountability System (CECAS) North Carolina Electronic Disease Surveillance System (NCEDSS). I have worked with Customization Team, Report Team, and Interface Team. Quality Center was the main tool used by me for the testing process. As part of the testing team, my responsibilities were as follows:

• Developing Test Plan and manage the testing process from test execution to bug management and statistical reporting.
• Created Test Plan, Test Cases and Test Results Deliverable documents.
• Executed Test Cases for Customization, Report, and Interfaces.
• Managed Defect Tracking, Reporting, Retesting and Resolution using Quality Center.
• Supported Team member as Subject Matter Expert (SME) for testing team for Technical Specification, Customization and Billing.
• Performed Integration Testing, System Testing, Regression Testing.
• Performed validation for Health Insurance Portability and Accountability Act (HIPAA) and Accredited Standards Committee (ASC X 12) Transactions for Electronic Data Interchange (EDI) for 837P, 837D, 997, 835, 277, 270 and 271.
• Participated in Customization/Defects /Report and Billing Meeting within HP Teams and with Client.
• Managed Designing/Implementation and Testing of Request for Change (RFC) for requirement
• Submission of Deliverable on Time.
• Maintained a good professional communication and coordination between Team Members and with Client.
• Validated various Technical Specification for HIS Customized Options.
• Provided weekly Test Execution Status report to Project Management and contributed in maintaining Requirement Traceability Metrics.

Confidential,Lead Quality Assurance Engineer (Naperville, IL) Mar’ 06 – Aug’ 07
Worked on order processing flow in SAP S&D, AS400, Race, Rumba, Ordermax, and web methods systems at OfficeMax. Sales orders are created in AS400, Race and Ordermax systems through different sources such as POS, web, phone, and mail. These orders are then sent to SAP, delivery and invoicing happens in SAP S&D.

• Verify Sales Order details like item category, pricing, output and schedule lines for the Order in SAP.
• Validate Pricing and Output determination procedures for SAP Orders.
• Verify Output and Pricing condition records for SAP Sales Orders.
• Execute test case for internal software change requests.
• Execute and verify Billing transaction (VF04/06) within SAP.
• Utilized TDMS software to organize test data and results for the ISA test sets and related software.
• Analyzing the Backend BD2 table and mapping it with invoice structure.
• Execute point of sale (POS) functional test cases and posting in SAP.
• Reviewing Changes done in DB2 tables by team member.
• Hand on expertise in COBOL, DB2, CICS for mainframe applications
• Validate emergency break fix or change control request with initial test results.
• Provide software related training for bug reporting in Silk and Quality center 8.0
• Generate store procedure in quality center for each load test results on one central location.

Confidential,Client: Confidential, (Lead Validation Engineer) Sep’ 05– Mar 06
Confidential,transport system provides simple wavelength provisioning for reduced costs and cost-effective transport of high-bandwidth services with Dense Wavelength Division Multiplexing (DWDM). 7100 OTS Increased optical performance and Managed by a single management platform. This product hold 32 and 44 channel dense wave system with optical pass-through with Single-bay and dual-bay hub OADM (optical add/drop multiplexer) configurations.

• Developed High level test cases for new features using Test Director.
• Update regression test cases from the system engineering requirements.
• Assign severity level with business team for high level testing for new requirements.
• Assigned priority levels test cases and creates test sets in test director for execution.
• Involved in preparing the status reports every week which includes revision history, test case status, metrics, QA issues and defects
• Involved with developers, team members and product managers to produce improved quality
• Executed test cases and reported defects to development team to fix defect in related P-load/versions
• Verified and tested Telnet command via TL-1, craft station, and EMS user interfaces
• Test and debug GUI interface of TITAN 7100 EMS.
• Perform load, stress testing of TITAN 7100

Confidential,Client: Confidential, (Sr. Quality Assurance Engineer) Feb’ 05 – Aug’ 05
Write test case that were to verify the migration of a very large scale migration of a CMS application to a Unix/Oracle environment and in SAP. The test cases were writing for both ETL verification process and for report validation. The test cases were executed and validated using Toad and excel. Results were documented and submitted for approval.

• Responsibilities included designing, implementing and executing test cases.
• Tested configuration for ATP check / Credit Control SAP R/3
• Validated configuration of special business transaction: Third party order processing, Consignment, Sub-contracting, Drop Ship orders SAP.
• Validated Change requests and priority tickets for Order processing in SAP R/3
• Validated Configuration for Basic Workflow Setting SAP R/3
• Develop Service Level Agreement scenario test cases
• Execute SQL queries related to test cases.
• Involve in Preparing the Status Reports Every Week which includes Revision History , test case status, metrics, QA Issues and Defects
• Execute complex and nested queries using SQL+ / TOAD.
• Using PVCS tracker for PVCS version control manager to get and save source code files.
• Using Cognos reporting tool for reports generation.
• Environment: UNIX, Windows XP, Oracle 9i, SQL Server, DB2, CICS, Telnet, Rational Clear Quest, SQL, SUN Solaris and TOAD.

EDUCATION _________
Bachelor of Science