SUMMARY:

• Around 5 years of professional experience as Business Analyst and Marketing Associate/Analyst
• Strong Knowledge in all phases of Software Development Life Cycle (SDLC)
• Experience in Client Communication Management, and Cash Management
• Knowledge in Business models and Business Requirements and develop the rules and Process flow.
• Experience in Requirements gathering and analyzing and writing system functional specifications including use cases
• Experience in developing and evaluating Business Process Models
• Knowledge as a Business Analyst, providing a well - balanced understanding of Business relationships, Business requirements, and Technical solutions
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills
• Experience in Interacting with clients and explaining the product details and scheduling the demo
• Experience in SAP Concur Travel and Expense Implementation, Maintenance, Training, Troubleshooting, Help Desk Support and Cognos Reports.
• Experience in Credit Card Programs implementation and integration.
• Experience in Requirements and post-production support of various applications with capability in prototyping documents, models and attributes for consistency, completeness and risk minimization and Identity and Access Management
• In-depth knowledge of creating Use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements
• Expertise in Waterfall Methodology, Spiral/Iterative Methodology, Agile, Rapid Application Development (RAD) and the Rational Unified Process (RUP)
• Experience with Root Cause Analysis, Gap Analysis, Cause and Effect Diagrams
• Proficient in creating Risk Management Plan, User Requirement Specification (URS), Functional Requirement Specification (FRS), System Requirement Specification (SRS), business process flow systems and developing system requirements
• Experience in Data mapping, Data modeling and developing data dictionaries
• Sound proficiency in analyzing and creating Use Cases, Use Case diagrams, Activity diagrams, Class diagrams, Data Flow diagrams, Business Flow diagrams and Navigational flow diagrams and Sequence Diagrams using MS Visio and Rational Rose
• Performed extensive Data analysis and Data fixes using SQL queries and provided production support
• Experience using JIRA for bug tracking, project management and tracking the issues.
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions
• Professional experience in Data analysis, Operations management and Development, Design, Documentation and Testing
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Pro-model, MS Excel, MS Access, MS Visio, technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design
• Experience in coordinating with IT and other business functions as necessary to plan for upgrades, modifications or other system changes to the Concur Travel and Expense Reporting System .
• Experience in performing user acceptance testing and production system validation for software patches, releases, and other modifications to Concur
• Expertise in coordinating with IT to troubleshoot and resolve Concur technical issues.
• Experience in working with IT to maintain transaction process flow in Concur, including policy limits, logic rules, and other system parameters.
• Experience in managing corporate credit card program
• Expertise in managing global travel and expense policy of the company and supporting end users with business and technical issues

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, North Carolina

Global T&E Business Analyst

• Subject Matter Expert in the Company’s Global Corporate Travel Program , Concur application and the Company’s Travel and Expense Guidelines.
• Perform the full day-to-day administrative functions for applications supporting the Corporate Travel and T&E programs ( Concur, SAP, Cognos, Concur Support ).
• Audit expense reports based on expense audit rules and ensure compliance with the T&E Guidelines.
• Manage the monthly and quarterly management reporting and analysis of Corporate Travel and T&E spend.
• Assist with the updates and maintenance of Concur configurations, workflows and audit rules to comply with Corporate Card and T&E guidelines, procedures and company policies.
• Provide an excellent level of training and customer service to the internal and external clients.
• Advise and communicate system/applications updates, implementations, interruptions and new products.
• Assist with internal and external audits, projects and initiatives for the Corporate Travel and Expense Program.
• Support various stakeholders using the Concur Travel and Expense application and Global Corporate Travel Program. Strong familiarity with mobile technology preferred.
• Perform tasks as Corporate card program administrator and support administration functions
• Maintain the working relationship with business partners in Corporate Accounting, Business Unit Controllers, HR, Tax, Technology and the Company’s Travel Management Company, Travel Agent and Concur Technologies.
• Perform tasks as Corporate card program administrato r and support administration functions
• Responsible for Go-Live Implementation for Concur Travel module and expense modules and production support
• Responsible for post go-live business and technical enhancements made for travel and expense modules.

Confidential, Austin, Texas

Business Analyst

• Responsible for Requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the website applications
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse
• Gathered Requirements and Modeled the data warehouse and the underlying transactional database
• Identified/documented data sources and transformation rules required populating and maintaining Data warehouse content
• Analyzed the data collected and process maps to determine the root causes and identify opportunities
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created business requirement documents and integrated the requirements and underlying platform functionality
• Created As-Is and to be process diagrams using MS Visio and performed SWOT& Impact analysis.
• Interacted with the business users in knowing the business views and gathered the reporting requirements to design the universes and business objects
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues
• Worked on JIRA for Bug Reporting
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams
• Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
• Tracked the defects in legacy reports as per account managers and end users. Compared the results and tracked the differences in excel
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge

Confidential, Tracy, California

Marketing Associate/Analyst

• Interact with the clients and explain about the product.
• Scheduling the demo of the product.
• Market Analysis using Microsoft Excel
• Creating and updating Day to day Excel reports on marketing
• Accessing Client database through Microsoft dynamics CRM
• Gathering details based upon the requirement of the clients.
• Updating to higher authorities regarding the demo’s
• Knowledge on the cloning software product and its advanced functions

Confidential, Chantilly, Virginia

Business Analyst Intern/ Trainee

• Perform in-depth analysis of workflows, data collection, report details and other functional or technical issues.
• Accounts for end user preferences while making build decisions, populates the databases during initial build with assistance.
• Coordinates software updates and changes.
• Analyzes new functionality in releases, and determines how it should be used.
• Develops and documents procedures for system use.
• Analyzes data conversion needs.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Maintains good communication with representatives and works with the departments to assure the system meets the deliverables.
• Participates in and conducts end-user training.

Confidential

Business Analyst

• Accurately identify the business and functional requirements for the strategic process re-engineering and design.
• Authored Product Requirement Documents, System specification Documents including source-to-target mappings, use case specifications, business process modeling, requirement change request, data dictionary, page layout, error messages, business rules along with the technical staff and developers.
• Identified resources for information and source systems data flows.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements, documented them in PRDs a format that can be reviewed and understood by both business people and technical people.
• Analyzed the business requirements and the impact of outbound and inbound interfaces with other legacy applications (processes and reports).
• Designed functional solution of the project.
• Liaised with the IT, vendor and business user to drive the required solution.
• Assisted project manager with project scoping, project plan, monitoring and milestones tasks.
• Responsible for requirements elicitation (understanding, analyzing, optimizing), system solution design, and documenting all the Key Performance Indicators (KPI).
• Employed Agile development process to assist with assessing unprecedented levels of tool and technology-specific guidance, helping to bring higher quality software development cycles into the project.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
• Worked on Security features of solution during entire SDLC.
• Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity.
• Maintained and update test plan, test cases, test scenarios and test environment in QC throughout the SDLC.
• Prepared Training documentation for end users to update customized information regarding employee status Assisted in the post implementation activities.
• Maintained and tracked UAT Bug Reports and coordinated with development team to ensure high priority bugs get fixed in a timely fashion.
• Handled Requirements throughout the project life cycle including scope/change management.
• Ensured successful UAT testing, training and end user sign off.

Confidential

Business Analyst

• Interacting with business users in Gathering requirements and involved in writing Business Requirements specifications.
• Understanding the business requirements with the data provided and creating documentation.
• Have developed and worked on use-case writing, process and design.
• Conducted various JAD sessions for requirement gathering.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created Source to target data mapping documents identifying key data elements and prepared Data Flow Diagrams.
• Conducted meeting the business development team to understand the technical requirements and creating documentation for the software developers to meet end-to-end requirements.
• Worked with Project Managers and Business Leaders to analyze the Project Management Data.
• Designed and implemented various software tools to accommodate the process changes and reduce the production hours by automating manual tasks as much as possible.
• Prepared and maintained the System and UAT test plan documents, before the code could be migrated to the next level.