Skills and Abilities

• Senior Business Analyst with 10 years of Professional Experience in requirement gathering, analysis, detailing, documenting and implementation of business systems.
• Strong knowledge of Visio and MS Office.
• Ability to create and design information architectures, wireframes, using users-centric design techniques.
• Highly skilled in the use of UML, RUP and Requisite Pro and agile methology
• Generate model to depict business processes and information flows.
• Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis, Cost/Benefit analysis and Risk analysis, Basel lining acceptance criteria.
• Seasoned professional with proven experience in leading projects through successful completion meeting budget, time line, and quality goals.
• Extensive background in project management practices with the ability to manage development/creative teams.
• Experience with a wide range of content-oriented products/artifacts deployed via channels including Web Applications like LAMP( Linux, Apache, My SQL, and PHP)
• Solid understanding of Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Experience in writing Test Plan, Test Strategy, Test Cases, and Traceability Matrix.
• Excellent communication and presentation skills. Experience in working with business users as well as computer professionals.
• Extensive experience in the development, implementation, and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills
• Knowledge of windows 7 migration.
• Excellent communication and presentation skills. Experience working with business users as well as computer professionals.
• Worked as PM and technical team leads to ensure project deliverables are completed.
• Creative and aggressive self-starter with integrate thinking skills, capable of forming and maintaining positive and productive working relationships with clients, vendors, user groups and cross functional teams.
• Quick learner and excellent team player, ability to meet deadlines, execute and deliver critical projects on time.
• Proficient in understanding and absorbing technology concepts.

Technical Skills:

Software / Applications: Microsoft office XP, Microsoft office 2000, Microsoft office 1997, MS Words, MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Abode Illustrator, LAMP( Linux, Apache, My SQL, and PHP), JS framework( ASP. Net, JQuery, Prototype) Operating Systems: Windows Vista/XP/2000/ME Modeling tools/Methodologies: Agile, Rational Unified Process (Rup) and UML. Tracking Tools: Rational Requiste Pro, Clear Case, Clear Quest, Quick Test Professional, Load runner. Case Tools: Rational Rose Workflow Tools: MS office, Excel Macros, MS projects, MS Visio. Reporting Tools: Business objects, MS Excel.

Experiences:

Client: Confidential, West Palm Beach, FL06/2010 – Till Date Project Title: Ecommerce website development Role:Ecommerce Business Analyst As a part of the ecommerce development team, my team mates and I succeeded in commercial web portal for ecommerce. As a business analyst, I was a part of the requirements gathering session and was a part till the implementation phase.

Duties:

• Gathered requirements from the business and technical end to develop the mainframe and the web portal backend.
• Worked in agile methodology of system developement
• Php pages were developed using dreamweaver and CSS for actual web development.
• Designing team was involved to develop product catalog.
• SSL certification for electronic funds transactions.
• Actively participated during the Production releases of the products and provided go-live support during Production deployments.
• Used Siebel’s EAI and EIM features to integrate data from datacenter and various web applications.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
• Gap analysis and structured walk through of work flow with Actuaries and Underwriters to identify and fill the gap after the merger.
• Problem solving skills and building a liaison between business and technical ends of the project.
• Resolved system issues as they relate to production processing, report applications and system output.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Ad hoc Reporting and analysis.
• Played a major role in documenting functional and technical specifications.
• Assigned problems to appropriate software development team for fixes.
• Performed meetings and discussions to implement technology concepts.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Performed document management using Microsoft Sharepoint.
• Developing Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Designed SQL queries for Backend Testing and Report Generation accordingly based on the specifications.
• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test Plan, Test lab and Defects).
• Liaised between client and Siebel teams as PM to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Assisted project leader for project management and delivering projects.
• As a member of production support team, I have provided on-call support to all enhancements done on production servers.
• Performed Functionality, Integration, GUI, Regression, Usability and System testing.
• Performed script import and synchronized JAVA based applications with client website.
• Used Quality Center to log all the test cases/scripts and generate a daily status report.
• Performed testing and developed usage manual for Quick Test Professional (QTP).
• Performed automated testing using Quality Center, Business Process Testing (BPT), Quick Test Professional (QTP) or Winrunner.
• Tested the Applications compatibility on different browser versions of IE, Firefox and Safari.
• Used BPT in Quality Center for the login in Access Manager and Single Sign in Opal Applications.
• Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules in the Application according to the Business Requirement Documentation.
• Conducted meetings with the Business representatives to review products.

Environment: PHP, ASP,.Net, WAS, Siebel CRM, Sugar CRM, SQL Server, QTP, QC, VBA, Office, Eclipse, MS Access, MS Visio, MS Office, Lotus Notes, PL/SQL,Gap Analysis, Oracle BI Discoverer, agile methodology, Apache, Linux

Client: Confidential, Chicago, IL 09/2008 – 05/2010 Project Title: Insurance purchase web tools and modeling Client:Confidential Role:Business analyst The Insurance company had an objective to develop a web tool to provide a premium estimate and provide insurance web purchase facility to clients. I reported to the project manager for the same regards and our team succeeded in delivering the ecommerce based web portal.

Duties:

• Developed Software Requirement Specification (SRS) documents using Visio and MS Office (The requirements for this project are being subdivided into three separate Software Requirement Specification (SRS) documents, one for each release of the project) and system developed with agile methodolgy
• Websphere documentation for web based applications.
• Extensive usage of analytical, collaborative and operational customer relationship management (CRM) like Siebel, Salesforce, and Sugar.
• Coordinating all the testing activities between offshore and onsite as well as with development team.
• Review all Requirement specification docs, Functional design docs for completeness and testability.
• Assisting the team while Test Case execution as PM.
• Performed script analysis and scripting in VB.
• Worked on Siebel Data Mapping while importing data from legacy systems to MS SQL databases using EIM.
• Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Working with client to get the requirement and for reviews of requirement documents. Automate the system with the help of Quick Test Pro-Automation.
• Experience in writing scripts, Function calling, and build the action, descriptive programming, global object repository and local object repository in QTP automation tool. Test Results Reporting for each stage of testing, except Unit.
• Attending weekly test plan/project status meetings and reviews.
• Involved in build verification and release procedure.
• Performed automated testing using Quality Center, Business Process Testing (BPT), Quick Test Professional (QTP) or Winrunner.
• Maintaining and running Regression test cases. Managing and Analyzing and prioritizing defect lists and defect resolution.
• Monitoring progress based upon schedules and requirements.
• Assessing and reporting on the quality and status of testing deliverables.
• Coordinating with technical leads for determining when fixes will be promoted to test environments. Documented all phases of QA process.
• Detailed repeatable end to end test cases for application, interviewed developers to gain detailed information on complex calculations and backend exception processing in order to validate the backend utilizing SQL Server.
• Strong coherence with SDLC process focusing on Agile, Waterfall and RUP methodologies.
• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle as PM
• Developed new reports stored procedures for a corporate reporting system based on SQL Server 2000, Java, Crystal Reports 8.x
• Conducted user interviews, attended JAD (Joint Application Development) sessions, created agendas and documented analysis in requirement gathering.
• Responsible for post development peer reviews and deployment of packages.
• Identified the use cases from the gathered requirements and prepared a comprehensive Use Case Specifications document
• Suggested changes when the user interface was confusing or needed rewording. Programmers incorporated these changes
• Verified and validated data model with changes to business information and rules.
• Prepared the detailed work flow diagram based on the proposed enhancement for the system
• Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams
• Responsible for executing User Interface Testing, System Testing, Data Quality Testing
• Responsible for status check at regular timeframe
• Identified, analyzed and documented defects, questionable functions, errors, and inconsistencies in application functions, outputs, online screens, and content in the eRoom.

Environment: SQL Server, QTP, QC, VBA, Office, Eclipse, MS Access, MS Visio, MS Office, Lotus Notes, PL/SQL,Gap Analysis, Oracle BI Discoverer, EMC Documentum eRoom, Metavance, and Community Manager and Siebel CRM and Sugar CRM, agile , LAMP

Client: Confidential, Franklin Lakes NJ 07/2007 – 08/2008 Project: Consumer Web Role: Business Analyst Medco provides pharmacy services for private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans.

Duties:

• Interacting with different departments like claim, FEP, Blue Card, Membership & Enrollment, Medical and customer service regarding the finalization of data elements required to build the new data mart.
• Conducting interviews with key business users to collect requirement and business process information.
• Documenting High Level Requirements as per the business users and converted them in to Detailed Business Requirements.
• Responsible for creating a new data mart for reporting and analytics and also finalized the new data elements.
• Provided leadership to requirement teams, serving as a central point of contact through mentoring and motivating other business system analysts in a positive manner.
• Responsible for getting the approvals of the new data mart elements from the users of various departments.
• Working with the data architecture and data analyst team in designing the model and in creation of the data mapping documents.
• Creating the Information Delivery Requirement document for finalizing the folder names for the data elements in BO universe and defining the security permissions.
• Working on MS CRM Dynamics for handling the customer claim inquiries, Validation and case creation.
• Worked with developers in creating software in agile methodology
• Part of the ICD 10 implementation team and worked in the Expansion and Reference files programs.
• Helped the business analyst in generating the reports with Business objects XI (BI).
• Worked on the Mixed Code Claims and Description issues related to the ICD-9 & ICD-10.
• Also interacted with the stakeholders and the IT Department in finalizing the requirements according to the HIPAA Regulations.
• Build Use Case diagrams, Behavior Diagrams, Sequence Diagrams based on UML methodology using MS Visio.
• Wrote SQL queries as per the project requirements.
• Developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Participating in UAT and worked with SilkCentral Test manager for testing the application defects and which is effective in agile development based projects.
• Use to write Use Cases, Business Flows, Process maps and Work Flows Diagrams for effective plans.

Environment: MS Office, MS Visio. HIPAA 4010, 5010, ICD 9, ICD 10, MS CRM Dynamics, Business Objects XI (Business Intelligence Tool), SilkCentral Test manager, Data Warehouse, BPM, Agile Scrum, BPR, UML, XML, UAT, Sql Server 2010, Dot Net 3.5 framework, GEM, Queries, Test Cases, Use Cases, SIT, STP , agile, Linux, Php

Client: Confidential, Denver, Co09/2006 – 06/2007 Project: Property and Casualty Role: Business Analyst The project was to develop an application used to record claims that is usable by different departments.

Duties:

• Conduct interviews with key business users to collect requirement and business process information.
• Analyzed functional problems and determines techniques and requirements most feasible for processing the data.
• Analyzed client requests, problem reports, enhancement requests, and regulatory changes, and creates requirements documentation addressing in detail the impact on CGI-s systems and services.
• Prepares internal Business Requirements Document (BRD) and specifications for reports.
• Document High Level Requirements as per the users and converted them in to Detailed Business Requirements.
• Involved in data analysis and generated reports with Business objects.
• Work with the data architecture and data analyst team in designing the model and in creation of the data mapping documents.
• Build Use Case diagrams, Behavior Diagrams, Sequence Diagrams based on UML methodology using MS Visio.
• Wrote SQL queries as per the project requirements.
• Developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Write Use Cases, Business Flows, Process maps and Work Flows Diagrams for effective plans.
• Worked closely with business unit personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.
• Coordinated the release of application with other affected application areas within the business unit or with client applications.
• Identify actors and develop Use Case diagrams, business flow diagrams using MS Visio
• Created the Business Requirement Specifications and helped convert them to system functionality documents.
• Experience in development of project documentation, testing materials and execution, training materials, requirements gathering including downstream and upstream interface requirements and adhering to a project management and agile methodology.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML., agile

Client: Confidential, DTC, Colorado12/2005 -08/2006 Project: Centralized inventory management Role: Business Analyst First Hand Management is company that own chain of restaurants and convenience store in Colorado, Oregon and Nevada. The project was to create and maintain a centralized inventory control system for convenience store that provided up-to-the-minute information regarding inventory in all stores within the region.

Duties:

• Document user business, functional and user requirement.
• Write Use Cases, Business Flows, and Work Flows Designs for effective plans.
• Involved in meeting and walkthroughs.
• Wrote process flow and business case documents of existing process.
• Interacted with the Business Representatives/Stakeholder’s regarding the business process.
• Handled Change requests
• Responsible for weekly status.
• Prioritized Requirements to ensure timely reviews and availability.
• Prepare Test cases based on functional requirement.
• Perform smoke, System and User Acceptance testing.
• Design and impart various user training.
• Helped in creating user manuals.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.

Client: Confidential, DTC, Colorado 04/2004 – 11/2005 Project: Remote dial Role: Business Analyst The project was originally created in order to avoid the time lag in the accounts payment. Prior to the application, stores used Fed-ex to ship copy of invoices, deposits and other memos to corporate office in Denver. This system was time consuming and many vendors were not being paid on timely basis. Remote dial project was developed in such a way that accounting department could dial into each store’s computer and retrieve all necessary documents.

Duties:

• Evaluated business requirements for enterprise business applications integration and reviewed existing documentation for current systems to create AS-IS and TO-BE processes for Gap analysis.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Involved in project definition, strategy and implementation planning, execution, control and closeout.
• Interviewed the Subject Matter Experts (SMEs) from Financial, Advisory, legal departments for gathering requirements and acted as a liaison between the technical team and the end users.
• Gathered User requirements by interviewing focus groups and brainstorming with different departments for customizing the RSW application.
• Analyzed the user requirements and created Use case and Activity diagrams and then compiled it into Business Requirements Document.
• Worked on the Functional Requirements Specification for the development team to customize the application according to the business needs.
• Conducted Requirements Feasibility analysis to determine the technology feasibility of each requirement with the help from System Architect/Developers.
• Collaborated with QA team to evaluating test plan and test cases and manually tested the application.
• Conducted UAT (User Acceptance) Testing and created training manual for the new application.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level
• Conducted regular walkthroughs and inspections of documents with project stakeholders and created training material for end users.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.

Client: Confidential, Aurora, Colorado 04/2003 – 03/2004 Project: Benefits Control Role: Business Analyst / Software Analyst StoneRiver provides innovative insurance technology, professional services, and outsourcing solution to life, P&C, Flood and Reinsurance carriers. The project involved providing technical leadership within the development team. Formulate and design system scope and objectives; develop test data for use in unit, integration and user testing to ensure that application meets application design specifications.

Duties:

• Interacted with different departments like claim and customer service regarding the performance issues related to claim processing system (Tricore Monument Xpress System).
• Conducting interviews with key business users to collect requirement and business process information.
• Involved in data analysis & generated reports with Business objects.
• Extensively interacted with the stakeholders and the IT Department in finalizing the requirements according to the HIPAA Regulations.
• Wrote SQL queries as per the project requirements.
• Validated the following: 835 (Health Care Claims Payment), 837I, 837P, 837D transaction files.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Documenting Functional Requirements for business level components, UI and system security.
• Experience in Business Process Re-engineering (BPR), to make current process more effective.
• Developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Created the Business Requirement Specifications and helped convert them to system functionality documents and managed them in Rational Requisite Pro.
• Participating in UAT and worked with Mercury Quality Center for bug and defect tracking.
• Defining Core Business Rules and Core Business Validations for the entire application.
• Analyzed the technical specifications and business requirements.
• Use to write Use Cases, Business Flows and Work Flows Diagrams for effective plans.
• Documented and delivered Functional Specification Document to the project team.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.

Client: Confidential, Nepal 05/2002 – 03/2003 Project: Online Banking Role: Business Analyst Bank of Kathmandu is one of the most successful commercial bank in Nepal. The project was to make online banking accessible to all customers. The application enabled the customer to use various features that the bank supported.

Duties:

• Involve in gathering and analyzing the business requirements.
• Designed and developed project documents based on RUP methodology.
• Prepare business functional requirement documents, functional requirement documents, Non-functional requirements and SRS.
• Involve in preparing use case based on functional specifications.
• Create UML diagrams.
• Create prototypes using MS Vizio.
• Coordinate with the development team, database tean, data warehousing team and QA team throughout all phases in the RUP methodology.
• Validating test cases and conducting UAT.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.

Client: Confidential, Nepal10/2001 -04/2002 Project: Online Services Role: Business Analsyst The project was to develop a web based application that helped customers prequalify for loan. It also provided information regarding the difference in cost between different terms of loans.

Duties:

• Defined business requirements and analyzed the possible technical solutions.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery.
• Designed and developed project document templates based on Agile methodology.
• Assisted project managers with the development of project schedules and develop requirements and preliminary design for client applications
• Designed Use Case Diagrams, Activity Diagrams, and Sequence Diagrams, Use Cases, and web prototypes.
• Maintained traceability matrix.
• Interacted with the developers to ensure that the requirements in.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is completed.
• Validated the test cases and conducted UAT (User Acceptance Test)

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.

Client: Confidential, Nepal 03/2001 – 09/2001 Project: Underwriter workbench Role: Business Analyst Underwriter workbench is a web based tool which allowed underwriters to manager the large groups book of business. This application allows management to review blocks of business and pull multiple reports that added guidance in making business decision.

Duties:

• Incorporated Rational Unified Process (RUP) to create Software Requirement Specification using MS Visio and MSWord.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues.
• Gap analysis and structured walkthrough of workflow with Actuaries and Underwriters to identify and fill the gap after the merger.
• Resolved system issues as they relate to production processing, report applications and system output.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Adhoc Reporting and analysis.
• Prepared Software Project Design Document (SPDD)
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Narrative using the UML (Unified Modeling Language) methodologies.
• Scheduled meetings with developers, Architect and Project Manager to collaborate resource allocation and project completion using MS Project.
• Played a major role in Unit testing, System testing both functionally and manually by writing test cases and validating them.
• Assigned problems to appropriate software development team for fixes.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.