SUMMARY:

• Business Analyst, Product Owner, DevOps in an agile SCRUM environment.
• Experience extends to Infrastructure, Security Eng, DoD Certification & Accreditation, ITDR coordinator, Software Test Eng. / Hardware Test Eng., QA Eng., Process Eng., Project Mgr. & Test Coordinator.
• Tools/applications include Remedy, Confluence, Jira, Linux, Skybot, Apache, SmartConnect, SmartSuite, NetTracer, Oracle and Microsoft products.
• Skilled in accrediting systems using DCID 6/3 and ICD 503 requirements facilitating PCI audits.
• On hand experience with TIBCO, WSMQ, InfraRed360 management console, requirement traceability matrix and software development life cycle (SDLC).

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner | Senior Business Analyst | COTS Integration Lead

Responsibilities:

• Work closely with internal customers to analyze, document, and communicate requirements for the development of ground ops solutions and ensured features were delivered to specifications within timeline
• Work with stakeholders to prioritize product backlog for sprints, mitigated scope changes/creep
• Implemented SmartConnect (COTS) BSM sortation across 22 Southwest airports to increase efficiency of Ground Ops baggage handling systems (BHS)
• Work closely with third party vendors and airport customers to plan and execute each implementation while identifying & mitigating risks
• Focused on schedule & budget throughout the project lifecycle to meet project milestones and internal/external goals
• Responsible for project documentation and knowledge transfers for operational support (L2 & L3)
• Coordinated tasking across multiple teams while promoting transparency, inclusion and teamwork
• Work with operations, QMO and Customers to classify and prioritize defects related to the process/product/applications and made production impacting decisions based on the assessments
• Led the agile implementation of NetTracer 2.0 across SWA stations for increased management of lost & found and mishandled property
• Maintained a Roadmap of future work and planning with senior leadership
• Supported bag messaging and flight schedules using JMS Notifications, TIBCO and WSMQ technology

Confidential

Senior Project Engineer | Senior Business Analyst

Responsibilities:

• Responsible for technical oversight, execution and transition of ecommerce IT projects
• Participate in performance management, data tracking and improvement of operational processes
• Provides weekly progress reports to multiple levels of management and internal customers concerning project risks tied to schedule and budget
• Led the installation/configuration of Oracle’s WebLogic, Coherence and OEM 12c across dev, test, ipv and production environments (application & webservers)
• Led the upgrade of Jboss - eap-6.4 & ATG 11.2 across UAT and production RHEL servers
• Worked with cross functional teams to reduce project cycle time through parallel tasking, reduced interruptions, and improving task delivery from upstream operations
• Provides DevOps support to patch applications, install/configure software, manage physical & virtual resources
• Collaboration with various stakeholders to troubleshoot and resolve program and production issues while meeting (agile) sprint deadlines.

Confidential

IT Systems Administrator | Senior Business Analyst

Responsibilities:

• Responsible for e-commerce & front/backend fulfillment operations
• Worked directly with customer to document requirements, testing strategy and review of test results
• Identified, researched, documented, resolved revenue impacting issues
• ATG Code deployments, patching using manual procedures and automated tools
• Unix/Linux administration & Prod/QA/Test environment management
• Monitored servers, websites, processes, services & implementing corrective actions when necessary

Confidential

Information Security Engineering Manager

Responsibilities:

• Responsible for complete oversight of certification and accreditation efforts with the Confidential
• Security design, environment hardening, certification testing, customer coordination
• Completed labor estimates for proposals, requirement analysis, architectural design and review, business case development, policy compliance audits, risk management, system integration, and ongoing assessments/ continuous monitoring across multiple programs
• Interacted effectively with security accreditors, ensuring timely communications and tight coordination that resulted in reduced risk for meeting accreditation and certification goals
• Implemented security controls in information systems based on requirements
• Completed weekly, monthly and quarterly audits to ensure security controls were meeting requirements and to mitigate new threats
• Focused on delivering high quality products and services to multiple customers across the Confidential:
• Performance and service recognized by high ranking military officers through receipt of a Meritorious Unit Citation award

Confidential

Senior Solutions Analyst | DevOps | Senior Business Analyst

Responsibilities:

• Designed, Developed, Tested and Deployed a solution for non-outage tax updates to 36 servers using a Korn Shell Menu
• Administrator for Tealeaf (Customer Experience Management) application & data management/ mining
• Responsible for Code Deployments and SQL updates to Operational/Development/Test Applications, Web servers & Databases:
• Maintained automated scripts for Operational builds,
• Deployed Patches to Test & Operational Environments
• Managed Operational, Test & Development Application & Web Servers:
• Configured ATG application modules for e-commerce applications/web sites
• Configured Iplanet web server instances
• Used 3rd party software to proactively monitor servers and performance of web sites:
• ProActiveNet, KeyNote, Tealeaf & IBM WebSphere Admin Console
• Used Application, Web Logs and 3rd Party Software to investigate & resolve internal and external threats, including ad-hoc support for loss prevention
• Queried relational databases to resolve operational issues and assist business and IT in better understanding of business requirements.