Profile

A B.Tech qualified, delivery focussed Business Analyst, with 7.8 years of experience in IT industry, primarily in the field of Media and Telecom, with strong knowledge of eTOM, SID, NGOSS, Opportunity to Order, Product Management, Billing, and Workflow Management. A highly energetic, result driven individual with excellent interpersonal and communication skills and natural ability to adapt to any role in a variety of environments.

Expertise Overview

• Requirements capture and analysis.
• Business and functional documentation.
• Product, Data and Process modelling.
• Stakeholder, Change & Issue Management.
• Write SQL procedures and functions.
• Workshops facilitation and execution of user acceptance scripts.
• Excellent oral and written communication skills.

Technical Skills

• Tools: MS Visio, MS Share point, Excel, Outlook, PowerPoint and Word Oracle PL/SQL.
• IDE/Tools: Atlassian Jira, Atlassian confluence, IBM Rational Software Architect, IBM Requisite Pro, Mercury Test Director, Altova XML Spy, MS VSS, Tortoise SVN.
• Methodology: Agile (scrum), Unified Modeling Language (UML), BDD, OOAD.
• Languages: C#, ASP.Net, C++, C, SQL, SPARQL.
• Database: Oracle 10g, MS SQL Server, Ontotext BigOWLIM Triplestore, SQL Server reporting, MS Access, DB Scripting.
• Operating Systems: MAC OS X, Windows 95/98/ME/2000/XP/Vista/Win 7.
• Products: Broadband technologies - LLU, Fiber, ADSL, Business products - Managed Data Networks, CIP Frame relay, ATM, MPLS, IP VPN, Ethernet P2P/MP2MP, Voice products, Bundles, Mobile.
• Frameworks: eTOM, SID, Telecom OSS/BSS.
• Certifications: Pursuing CBAP (Certified Business Analysis Professional).

July 2011 Present Confidential,London
British Broadcasting Corporation (BBC) is a British public service broadcaster headquartered at Broadcasting House in the City of Westminster, London. It is the largest broadcaster in the world providing television, News, radio and online services with main responsibility to provide public service broadcasting in the United Kingdom, Channel Islands and Isle of Man.

Project: Confidential,2012 and Torch Relay

Role Business Analyst
Responsibilities

• Gathered and specified requirements for audience facing products such as Torch relay which has complex components such as maps, video player, timeline etc.
• Anchored workshops with technical team, business users, tech/data architect, product manager and project manager converting requirements into effective business design.
• Framed evaluation criteria to compare vendor responses for proposals (RFP) against mission critical toolkit and pursued legal sign off.
• Interfaced with PAL development, Audio/Video, stats, delta tre (external) and mobile team to elucidate data requirements.
• Prepared test data required for end to end testing of Olympics and trained large number of different users.
• Improved existing and introduced new processes such as format to create user stories, theme based sprint reviews, use of BBC’s document management system.
• Managed product backlog and prioritized it with product manager
• Documented technical APIs such as Asset, Tag, Sports APIs etc.
• Wrote requirement specification, user stories, acceptance criteria, cucumber test cases and used jira as ticket management tool and confluence for documentation.

Jul 2004 June 2011 Confidential,India
An Indian global technology services company headquartered inBangalore, India providing business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing in over 30 countries.

Project 1: Confidential,UK

Role Senior Business Analyst (2 years in London)
Responsibilities

• Used IBM’s RSA and UML to produce use case models, and sequence diagrams, as part of the detailed design of interfaces.
• Wrote SQL functions, procedures and triggers. Also scripted and ran database schema changes.
• Furnished Business requirements document (BRD) and Functional Spec using industry standard template.
• Conducted requirements analysis using a Use Case driven approach and produced detailed use cases for all the interfaces.
• Single headedly coordinated UAT of demanding business users spread across 15 countries.
• Worked in numerous management modules such as customer data management, change management, order management, product management, web method integration, address validation etc.
• Followed eTOM framework (equivalent of ITILv3) while designing business modules.
• Prepared and reviewed Test plans, UAT scripts and SIT test cases.
• As a competency anchor of the team, got the team to create artifacts in vital areas of the project and presented them to the client.
• Scheduled and Tracked activities assigned to team members.

Project 2: Confidential,Australia

Role Business Analyst
Responsibilities

• Designed product models for highly complex products such Managed Data Networks, IP VPN, and CIP Frame Relay etc.
• Followed TMF’s SID Shared Information Model (eTOM) to design product models.
• Arranged and anchored decisive workshops among key users from Product Managers, Business Users to downstream system users and got their sign-offs.
• Coordinated project scheduling with the software project manager.
• Trained business users using self-prepared user training material and presentations.

Project 3: Confidential, UK

Role Business Analyst
Responsibilities

• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Analyzed the AS-IS system and understood data integrity issues.
• Created questionnaire for need analysis.
• Prepared reports using MS SQL server report.
• Used MS Visio to develop end-to-end entity relationship diagrams.
• Used XMP Spy to analyze data discrepancies across distributed systems.

Project 4: Confidential,US

Role Developer and tester
Responsibilities

• Development and design of various layers such as adapter, business and data layer.
• Responsible for a module, which involved XML parsing (XQuery) and delivered it absolutely bug-free.
• Worked on developing exception framework, which was used across all layers.
• Involved in developing/tuning various infrastructure services like logging, caching etc.
• Wrote procedures and functions to incorporate database changes.
• Played role of KM (Knowledge Management) prime, which involved setting up of KM portal, organized KT sessions regularly, which helped team to ramp up fast.
• Set up of Testing Lab and testing of CD based and Web based applications like DSL6.1, BYOP.

B.Tech Computer Science

• Pursuing CBAP (Certified Business Analysis professional).
• Communication with Impact.
• Behaviour driven development.
• Powerful presentations.
• Cultural sensitivity.