PROFESSIONAL SUMMARY:

• Experienced as Business Analyst with 7+ years and worked in Customer Relation, Utility, Manufacturing, and Health Care Management.
• Comprehensive knowledge and experience in working with various Software Development Life Cycle (SDLC) methodologies including Waterfall model, Modified Waterfall model and Agile (SCRUM) model.
• Proficient in managing end - to-end project delivery, system & business analysis, operations & support for various projects.
• Experience with in Health Care Medicaid and Medicare Eligibility and Enrollment process, EDI transactions, EMR (Electronic Medical Records), DSM (Direct Source Messaging) HiPAA (Health Insurance Portability Accountability Act), EOB, ANSI 834 UB92, 5010, HIX.
• Experience with health care Systems: Medicare Part A, B, C, D, Medicaid systems.
• Extensive experience in gathering Business and Functional Requirements, developing Use Cases, conducting Gap Analysis and Impact Analysis, modeling Businesses Processes, preparing manuals and Knowledge Transfer manuals.
• Forward-thinking and detail-oriented analyst with the ability to understand, discern and synthesize complex business, technology and financial issues.
• Dealing with processes, governance, policies, standards and tools as part of MDM to consistently define and manage the critical data of the organization.
• Excellent Communications & Analytical skills to understand various Business Models, Processes, and Requirements & transform them to various Requirements Artifacts like Business Requirements Document (BRDs), Functional Specification/Requirements Documents (FSD/FRDs), GUI Prototypes, Flow Diagrams (UML), and Report Mockups.
• Extensive experience working with Senior Management, Business & IT Stakeholders, Internal & External Vendors and act as liaison between them. Strong Client facing skills & Cognizant to Elicit, Gather & Analyze Business Requirements and provide Technical, Functional & Operational solutions to user.
• Experience designing and developing SQL statements and queries for Oracle Sybase and SQL Server database.
• Led the requirement analysis workshops with key stakeholders and created Business requirements document (BRD)
• Worked in the ETL Procedures and processes. Reconciled disparate master data from distributed systems and synchronized this reliable data with analytical and operational systems using master data management (MDM) solution.
• Good working experience in all the sprints of the project in SCRUM.
• Expert in documentation, preparing templates and status reports implementations.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS) across the deliverables of a project.
• Extensive experience and knowledge on Cloud Computing and Services within SOA.
• Knowledge of Data Analysis and Data Sources within the Cloud Server Architecture and Cloud Space.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as trained users to use the system configured.
• Experience in performing Functional Testing, System Testing, Integration Testing, User Acceptance Testing (UAT), Load/Stress Testing and Performance Testing.
• Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirements.

AREAS OF EXPERTISE:

Business modeling : Microsoft Visio, IBM Rational Rose, Balsamiq, Model N Revenue Management suite

Documentation : MS Office Suite (PowerPoint, Word, Excel, Access, Project and Outlook), SharePoint, Rational Requisite Pro

Front end tools : Microsoft front page, Microsoft Office, Cold Fusion, HTML, XML

Version Tools : Visual Source safe, SVN, JIRA v5.2, Team Foundation Service (TFS), SharePoint

Testing : Mercury Quick Test Pro, Win Runner

Scripting Tools : VB Script, Java Script

Databases : Oracle, MS SQL Server, DB2

Operating Systems : Windows NT/2000/95/98/XP, UNIX, Linux (SSL, VPN)

Automation Tools : Quality Center, HP ALM, Rally

PROFESSIONAL EXPERTISE:

Confidential, Tampa, FL

Senior Business Analyst

Responsibilities:

• Gathered business requirements using Joint Requirement Planning (JRP), Joint Application Deployment (JAD) sessions and brainstorming ideas.
• Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during Design Sprint sessions.
• Configured Content Management System (CMS) with templates, workflow and security.
• Studied the existing business process and created an AS-IS workflow to illustrate the existing system.
• Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and end-users for Requirement gathering in Definition Stage.
• Work with the Scrum Master in Iteration planning and backlog grooming activities to manage project priorities and deliverables. Help in deciding the MVP (most viable product) for the release.
• Involved in Data flow analysis, Data Modelling, Physical database design, forms design and development, data conversion, performance analysis, and tuning.
• Documenting high level requirements and creations of BRD's (business requirement documents).
• Assisted the database development team in data modelling, data structure, and data table layouts required for consolidation of incongruent databases.
• Wrote multiple SQL queries for modifying records (insert, update & delete) in the backend database, performed JOINS on multiple-tables for data extraction.
• Hands-on experience with Microsoft Dynamics Enterprise Resource planning system.
• Track, maintain, analyze and provide current information on the operations business scorecard or key performance indicators (KPIs).
• Worked with Project team to collect and analyze the company's business rules and processes, built a flowchart of the business process workflow, and create architecture and implementation plan of Dynamics CRM customization.
• Experience in interacting with MS CRM database through CRM web service or SQL query.
• Utilized Agile, Scrum methodology for product development and project Product Backlog documentation, wrote User Stories and documented the Sprint Backlog.
• Extracted the business requirements from the stakeholders keeping in mind their need for the application and documented them using Rational ReqPro.
• Created flowcharts, wireframes and mock-ups during the design phase for Graphic User Interface (GUI) of the product, used Figma for creating prototype designs to test the new UI with end-users.
• Prepared test scripts for the successful execution and testing of Inbound IVR, Vendor supported outbound IVR.
• Worked on custom software applications that integrated the IVR, Advanced Speech Recognition, Directed Dialogue, Call Center solutions, Genesys and Avaya CTI, Web, and foreign host connectivity and transactions.
• Participated in Daily Scrum Meetings as well as other Scrum ceremonies like Sprint Planning and Sprint Review Meeting.
• Responsible for requirements development and requirements management (BRD & FRD).
• Updated use cases and user stories in JIRA for task progress and completion. Maintained product backlog and assisted Product Owner in putting acceptance criteria in JIRA.
• Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance.
• Develop test plans, test cases, test scripts and test reports in HP Quality center tool for Software testing and application testing.
• Logged and tracked the defects using JIRA . Created an error repository and managed the testing process with the QA team.

Environment: SQL, MS Office Tools, HTML, Office 365, JIRA, ALM, Rational Suite, MS Dynamics CRM, Agile, UML, RUP, Visio, Toad.

Confidential, Dearborn, MI

Business Analyst/Product Owner

Responsibilities:

• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Guide the team in performing agile ceremonies. For e.g. Standup meeting, Iteration Planning, Backlog Management, Sprint Retrospective etc.
• Creating and maintaining the Product Backlog, Prioritizing and sequences the Backlog according to business value.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Used Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools.
• Worked with Project manager and other users and created Work flow diagrams using MS Visio/UML .
• Involved with the requirements, design, development, testing and administration of transactional and analytical data constructs/structures.
• Expertise in creating Data Mapping Documents and Source to Target Transformation document.
• Worked on the validation and integrity of the migrated data.
• Created Mock Up screens using MS Visio for better visualization and understanding of the software application.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Data mapping, logical data modelling and Entity Relationship diagrams and used SQL queries to filter data within the Oracle database .
• Prepared a schedule and work flow for the development team using MS Project .
• Made sure that deliverables met Business Requirements
• Maintained records and statistical information for managers and outside vendors.
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate website testing.
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models.
• Inspecting the product progress at the end of every Sprint, and based on the acceptance criteria validation accepts or reject work done.
• Supporting Product Manager to track and plan for mitigation on risk, Status reporting and keeping the project / program on track.
• Involved in conducting User Acceptance Testing with prospective users.
• Designed flexible project foundation enabling rapid implementation of website capabilities.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Assisted the project managers in feasibility analysis-schedule, technical, economical and operational feasibility.
• Assisted the technical team in defining the candidate system matrix and feasibility matrix.
• Investigation and perform initial triage of incidents using knowledge articles to guide basic troubleshooting steps.
• Create and maintain all required documents for Internal and External audits.

Environment: MS Visio, MS Office Suite, API, Test Director, UAT, UML, Agile, RUP, Windows XP, SQL, Test Director, MS Project.

Confidential, Jersey City, NJ

Business Analyst/Product Owner

Responsibilities:

• Analyzed the existing system and business process flow by understanding preset business rules and conditions.
• Worked extensively in designing the database with the design team.
• Worked with data flow diagrams, data analysis, and Process flow diagrams.
• Facilitate and managed the meeting, interviews and JRP sessions with SMEs from various areas.
• Conduct interviews with key business users and used other fact finding techniques to collect requirements and business process information.
• Conducted surveys and brainstorming sessions with SMEs for requirement gathering.
• Involved in portfolio analysis and asset management with the SMEs.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed different project development documents based on SDLC methodology-RUP.
• Assisted in creating the project templates for Use case specification, Change request form, functional specification documents and business Requirement documents and Defect status form.
• Worked actively in the preparation of business Requirement Documents, Functional Specification Documents and Change Request Documents.
• Designed and developed Use Cases and many other UML models using Microsoft Visio.
• Worked closely with QA teams to define test cases and execute test plans.
• Designed and implemented basic SQL queries for report and data validation.
• Worked with marketing teams to determine the target market and to find out what clients actually want.
• Involved with the technical teams during implementation such that right business requirements are being translated into the system.
• Doing Gap analysis of tables and fields to add to API's.
• Worked closely with project manager to assist him with project plans, budgeting, scope creep and feature creep.

Environment: MS Visio, MS Office Suite, Java, Oracle 9i, Test Director, VB, Client Server, UML, RUP, Windows XP, Test Director, MS Project.

Confidential, Rochester MN

Business Analyst

Responsibilities:

• Worked in Scrum Agile Methodology environment.
• Participated in Business Modeling by documenting the needs of the Business.
• Designed a new matrix covering all the conceptual parameters of the new system.
• Extensive knowledge on relevant cross-industry data and messaging standard organizations and HIPPA/EDI industry-specific organizations to maintain a point of view as to the current applicability and risks associated in implementing standards or new technologies to client environment.
• Developed applications to track risk exposure.
• Created class diagrams, use case diagrams and sequence diagrams to view the system from different perspectives.
• Conducted on-site/web conference presentations, data conversions, system implementations and end user . Provided ongoing user assistance, enforcement of technical policies, software releases, system upgrades and resolved software related problems.
• Leverage Risk experience and business judgment to plan initiatives and accomplish enterprise- wide goals.
• Utilization of BPM, as-Is and To-Be modeling processes.
• Used Microsoft Visio to document Use Cases, ad-hoc reports Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Analyzed the problem domain, specified features, established baseline architecture, developed the Project plan, and risk analysis.
• Research and Implementation of Web Portal and Content Management Systems.
• Consulting with other departments on the management of content and design of pages.
• Articulated UML through Use Cases, use case document by specifying actors, normal flow, sub flow, alternative flows for each and every use case.
• Complying with the consistent development and maintenance of the healthcare industry databases, health care insurance and health care industry related aspects with adherence to HIPAA compliances.
• Wrote SQL scripts for back-end testing.
• Provide reporting to management via excel reports of workload and work completion on a daily, weekly, and monthly bases
• Liaison and Coordinated in resolving HIPAA/EDI mapping issues arising from the third party systems.
• After successful development and testing of the product, participated in product release and deployment to End-User.
• Worked closely with the deployment team for roll out the project - external releases, packaging, distributing, installing, user assistance, beta testing, migration of software and data.
• Created Project management plans for managing on-time delivery using MS Project along with writing test cases, unit and systems integration test plans in Test Director.
• Conducted User Acceptance Testing (UAT).
• Worked closely and also reviewing the QA team for the Smoke, Functional testing, Data Quality, Security, AdHoc testing and Regression testing and Performance testing and Java API testing of the application using selenium.
• Documentation of Material for the implementation and the maintenance of the application.

Environment: MS Office 2008, SharePoint 2008, Microsoft SQL Server 2008, Quality Center, Win Runner, TFS, Clear quest, .NET, ColdFusion, Visual Studio 2010, Visual Source Safe.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Actively participated in the creation and execution of test scripts to validate functionality and expose deficiencies through general testing and debugging.
• Interacted with stakeholders and gathered requirements as per the Business needs. Gathered Requirements from various Business Areas like Claims, Provider Relations.
• Through review of Implementation guide and coordinated analysis to document companion guide for 5010 for EDI transactions.
• Walk through, integration approach and strategy document, BRD, Functional Specifications, conditions and scripts.
• Developed Pseudo codes for 5010 EDI transactions for 837 I/P and 835 from existing 4010 Production/Test data to simulate 5010 transactions.
• Documented in state and out of state claims processing workflow.
• Documented requirements for XML parsing and transforming 4010 into 5010 transaction codes. Used ClarEDI to allocate EDI business rules and constrains.
• Conduct Gap Analysis by identifying existing technologies, create and document the end-user's AS-IS workflow and TO-BE business processes to better understand the mechanics of the existing system.
• Responsible to create different data flow diagrams and UML diagrams to describe the overall EDI transaction sets for different claims.
• Conducted various sessions to demonstrate 5010 impacts to all the downstream interfaces for a given EDI transaction.
• Identify, organize, and document the BRD's, interpreting them into FRD's and SRS. documents and also used Caliber RM for defining and managing requirements.
• Prepare Test Data for 837I/P; develop test scenarios based on the BRD and Functional Specifications for 5010.
• Involve in testing the loops, segments and elements in 837P and 837I based on the test scenarios.
• Actively participate in daily scrum meetings while updating the daily status.
• Managed the entire data migration scope utilizing standard APIs and upload programs. Defined data migration strategy adopting best practices to transform and load high volume data entities
• Created Requirements v/s Test Case Matrix using the Excel Spread Sheet template.
• Use Quality Centre 9.0 for test management and defects management.

Environment: Office 2008, SharePoint 2008, Quality Center, Microsoft Visio, Java, SVN .

Confidential

Jr. Business Analyst

Responsibilities:

• Implemented agile methodology throughout the project development lifecycles.
• Experience working with user to analyze the requirements
• Create technical and functional specifications.
• Experience in creating clients report and delivering reports (ad-hoc and automated) in a timely manner.
• Conducted Q&A sessions with the SME's, to analyze and document the requirements
• Functioned as the primary liaison between the business line and the technical areas
• Organized meetings via WebEx and face to face, documented action items and minutes.
• Experience in creating business requirement documentation, specification, use cases, user stories, and data flow diagrams.
• Conducted status update meetings weekly, to review the progress of the project.
• Coordinated in developing test scenarios, test cases and implemented test plan with QA team.
• Analyzed business requirements and segregated them into high level and detailed Use Cases.
• Created Activity and Sequence Diagrams using MS Visio.
• Experience in data mapping, data analysis and creating reports (Using SQL database and visual studio)
• Frequently updated the requirement and defect status as per the current status of testing.
• Experience creating Views, Store Procedures, functions and Jobs.
• Created UAT plans and several other types of test cases for each project to ensure that the system runs smoothly after the proposed enhancements.

Environment: MS Visio, Crystal Reports, MS office, Windows XP, .NET, SQL, Visual Studio.