SUMMARY:

• Executive Administrator and Operations Analyst with 10 plus years of experience managing special projects at the senior management level.Strong background in developing and implementing effective tools to support various departments and provide real - time reporting.
• Extremely proficient in data analytics and sales administration within the sales, medical affairs and operations departments in the medical device industry. Recognized for excellent work ethic and ability to work well with individuals at all levels.

TECHNICAL SKILLS:

• Well-organized and detailed-orientated
• Ability to multi-task and deliver quality results
• Strong analytical, conceptual and problem-solving skills
• Good understanding of data models & relationship data
• Strong Excel skills- advanced Formulas (VLOOKUP/pivots)
• Salesforce.com Administrator / Integration experience
• Marketing Materials Development

PROFESSIONAL EXPERIENCE:

Confidential - Marietta, GA

SALES OPERATION ANALYST

• Analysis of performance metrics data including creation of quotas, sales trends, by product, hospital, distributor and surgeon.
• Team leader of SalesForce.com integration from EPICOR ERP software which improved the reporting and analysis of sales.
• Established competitive compensation structure for sales regions and maintained accurate quota / sales reporting.
• Created metric reports in Excel that was used to determine inefficiencies and provide areas of improvement for company.

Confidential - San Jose, CA

PROJECT ADMINISTRATOR

• Developed the HCP (Health Care Provider) Faculty Consultants request system and Faculty Agreement database.
• Initiated an HCP faculty-program process to streamline educational and marketing events throughout the company.
• Created ad-hoc reporting metrics for sales management workbooks, dashboard reports using SalesForce data into Excel.
• Member of the IT Steering Committee as Subject Matter Expert of Salesforce.com/Exact Target cloud marketing.
• Managed the CRM (Salesforce.com) system data and implemented improvements in data collection/reports.
• Project leader with the Salesforce cloud marketing of the Patient Advocacy / Ambassador Program, developed and created monthly . HTML newsletters using ExactTarget application to over 1500 patients.
• Collected and analyzed data for Clinical Affairs department in Salesforce.com (12,000+records) for published clinical papers.

SENIOR SALES OPERATIONS ADMINISTRATOR

• First field administrator hired responsible for administrative support to Vice President, Area Sales Directors, Sales Managers, field of 50 plus.
• Developed and launched enterprise wide quarterly planning and review system, along with all forms, processes and company documents.
• Managed value-driven sales activities and programs that increased revenue by 25%.
• Implemented system processes that drove functional improvements in the sales organization creating workflows/algorithms.
• Managed vendor credentialing requirements and for sales team and company administrator with vendor companies (VendorMate, RepTrax).
• Created several Excel reports: Plan & Reviews, GAP Analysis, Adoption Rate, Weekly Reports, and Daily Sales Dashboards.
• Meeting Director for sales meetings, physician dinners, clinical study groups, and other value-added events.

Confidential - Memphis, TN

REGIONAL SALES ADMINISTRATOR

• Provide senior executive administrative support to three District Sales Managers, Area Sales Director, and team of 40 plus.
• Created team documents, Created Excel workbooks: budgets ensuring target district-wide financial objectives were met.
• Meeting Planner for national/regional sales meetings and physician educational meetings with attendees of 200 plus.
• Medical Educational Event coordinator. Set-up patient to surgeon educational programs.
• Member of the Steering Committee for Confidential for direct-to consumer/Patient Events; worked with news networks, print and radio media.
• Developed and created company-wide sales workbooks to analyze trends.
• Created Excel-driven daily & weekly sales dashboards, pacing target tracker reports, and physician training schedule updates.
• Assured that all sales teams followed compliance with FDA, Quality, AdvaMed, OSHA, CIA guidelines, policies, code of conduct and core ethics.
• Trained new employees (on boarding) on systems, company policies, and procedures as well as other administrators on Microsoft products.

Confidential - Sunnyvale, CA

DISTRICT SALES ADMINISTRATOR

• Senior administrator supporting four District Sales Managers and sales force of 60+, as well as back-up admin for absences.
• Event Planner - Set-up and managed regional and district sales meetings and events (10-300 attendees).
• Educational Events: Set-up surgeon talks for patient events including coordination with local media for ads, RSVPs, venue, etc.
• Created and updated monthly/quarterly sales team PP presentations for VP/Sales Managers.
• Coordinated grant request submissions as well as Exhibit / Vendor requests for sales team.
• Developed and updated daily and weekly dashboards, pacing target tracker, physician training schedule updates.
• Trained new employees (on boarding) on systems, company policies, and procedures.
• Lead communicator for sales teams of relevant announcements, policy changes, urgent requests, etc. from upper management.

Confidential - Minneapolis, MN

SALESFORCE.COM (SFDC) ADMINISTRATOR

• Creation of Contacts/Leads/Accounts/Opportunities, Custom Fields, Layouts, and workflows.
• Import Leads/Contacts/Account data into CRM from existing data
• Developed and managed Daily Sales Reports and push Dashboards in SFDC
• Manage user profiles and permissions.
• Held WebEx/JoinMe training to increase user-adoption rates for employees.
• Provide data control and maintenance assuring data accuracy and functionality, made changes as needed.

Confidential - St. Louis, MO

SALES OPERATIONS ANALYST

• Developed and updated monthly sales management excel-based dashboard/ workbooks for US and 8 regions. Analysis includes tracking based on territory, surgeon, distributor, hospital, product, adoption rates and growth.

Confidential - LaGrange, IL

OFFICE MANAGER

• Back office support including (AP/AR, invoicing/bill management, purchase orders & quote generation and management, bookkeeping, sales commission reports, managing social media accounts, banking, credit card processing, and 401k administration. Heavy QuickBooks user.