SUMMARY:

• Proven, passionate, self - driven, information technology professional with over 23 years of leading and delivering valuable solutions to small, medium, and large, matrix Fortune 500 organizations. Drive productivity, ROI, and quality using industry experience, technology landscape exposure, people skills, and business analysis, project management, and software development practices. Enjoy working as a liaison with business stakeholders, development and operational teams, and third party solution vendors, to understand and solve complex business issues. Career track record in defining and implementing new business processes and scalable enterprise-level locally hosted and SaaS solutions. My goal is always to meet company and project objectives by leading by example, elevating people’s talents, fostering positive charge and working relationships, and building high performance teams.

TECHNICAL SKILLS

Cash Management: Intelligent Receivables (High Radius) Bill Trust, Get Paid (FIS)

Collections: Collections Cloud (High Radius) Advanced Collections (Oracle), FIS, Bill Trust

CDM / MDM: Informatica MDM, Profisee MDM, Oracle - Customer Data Management

CRM: Clarity, People Soft, Salesforce, Siebel

ERP’s: Infor (Baan LN), Oracle Financials, SAP By Design

ETL & Transaction Middleware: Web Methods, Informatica, Abi nito

Productivity: Callidus Cloud, Google Search Appliance (GSA), MS Office, Visio, Share Point, InfoPath, Lotus Notes

Project Management: MS Project, Primavera (P6), EZ Projects, Enterprise Manager. JIRA, Confluence

ITSM/ ITIL: ATS, BMC (Remedy), Service Now, CA Technologies (Service Desk)

Testing / Release Management: HP QC ALM, Source Safe

Reporting: Cognos BI, Crystal Reports, SQL Server Report Service (SRS), Tableau

Industry Standards: Agile, IIBA, ITIL, ITSM, PMI, SDLC, UML

Process: Process Mapping, User Stories, RUP, Scrum, Waterfall

Operating Systems: DOS, Windows, UNIX, Sun Solaris, Linux.

Networks: VPN, Frame, Wireless, Satellite.

Software Developed IN: XML, cXML, HTML, Java, VB, C++, C# /Net.

Databases: MS Access, SQL Server. Oracle, IBM Netezza

Hardware: AS 400, Blade Servers, Mainframes, Storage Area Networks, Tandems, Network Devices.

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

Senior Business Analyst

Champion mission critical, high profile, projects with the IT organization to provide enterprise wide solutions to complex business problems. Collaborate cross functional, multi layered business, technical, and vendor, stakeholder groups to drive projects through an Agile (Scrum) or Waterfall lifecycle. Develop, own, and drive business requirements / user stories through the project lifecycle. Execute as a liaison between business and technical teams. For waterfall projects, lead discussions, workshops, develop business case, project scope, project objectives, KPI’s. Capture current state, business and functional requirements, and drive design and future state business process reviews, testing, training, and deployment. Execute research, analysis, and develop scorecards to present market place solutions to stakeholders. Develop plans to execute projects through UAT testing, training, and implementation phases. Execute the Scrum Master or BA role for scrum projects. Utilized user stories, epics, daily stand ups, sprint planning, review, and retrospective sessions. Develop IT strategies, presentations, and recommendations for business decisions and communication with executive management. Facilitate project and business analysis standards, project framework improvements, and mentor less experienced product owners, scrum masters, BA’s, and project managers..

• Lead efforts to define, research, and implement these strategic company- wide initiatives:
• 1st Cash Management Solution (Quote to Cash)
• 1st Collections Automation Solution (High Radius)
• 1st Customer Data / Master Data Management (CDM / MDM) Solution (Informatica)

Confidential, Omaha, NE

Owner/ IT Consultant

Provide strategic and tactical recommendations to drive positive change in organizations. Deliver value to organizations by providing key insights into industry trends, technology offerings, and managing projects in a Business Analyst, Project Manager, or Scrum Master role. Work as a liaison between all business and operational groups and IT development teams. Facilitate JAD sessions to define and confirm business and functional requirements, system or software design, DB structure, UI/UX design, prototypes, usability, testing, training, implementation, and production support needs. Collaborate with people to understand the current state of business processes, technology, and markets, to provide timely delivery of solutions that fulfill an organization’s short and long term goals.

Confidential, Omaha, NE

IT Manager Senior Business Analyst

Provide business analysis and IT support on a large, complex, multi-year Finance initiative. Managed a small group of ETL developers for a technology stack of data sources, databases, and web based payment and reporting solutions. (Callidus, Cognos BI)

Executed as a liaison between multiple Finance groups (payments, reporting, treasury), development teams, external software vendors, internal operational teams, and executive management, to provide solutions to complex business and technical problems. Utilized waterfall and scrum methodologies. Elicited, analyzed, and created clear, concise, business cases, process maps, business and functional requirements, user stories, epics, UI/UX designs, and prototypes for web based application and reporting solutions.

Directed all technical knowledge transfer sessions between development and support team. Produced and maintained all business process and support documentation. Conducted ongoing education and training sessions for any new business process and technology changes. Managed the Callidus vendor relationship for Callidus Cloud SaaS software with regard to production issue resolutions, SLA adherence, communicating product changes, upgrades, system usage and SLA reporting, which were tied to large spend, multi-year contract.

• Lead, define, design, development, and testing of critical system enhancements that provided cost saving, payment accuracy, and process efficiency for Finance.
• Defined and implemented business and technical support workflows for mission critical company payment project, utilizing multiple technologies, business units, and external partners.
• Enhanced vendor management process to insure SLA’s were met for technology fixes, software upgrades, new product releases, metric reporting, and contract negotiations and cost management. Saved $90k on storage needs.
• Enhanced the enterprise’s competitive edge and solution delivery with technological trends and SDLC efficiency.
• Coordination the first, and seven consecutive, successful monthly payment cycles, meeting customer’s SLA requirement.

Confidential, Omaha, NE

Senior Business Analyst

Collaborated people, strategy, process, research, and technology to deliver quality enterprise level solutions to home and sales district office communities. Worked closely with Finance resources to define business requirements and KPI’s (Key Performance Indicators) for calculating and displaying district office profitability and cost analysis. Led define stage with product owners for scope definition, data analysis, sizing, stakeholder analysis, business need verification, current state, requirement elicitation, user story /epic development, future state design, reviews and approvals.

Lead the planning, scope, requirement development, design, branding, and implementation of Google search project. Worked extensively on UI/UX design with the business users and vendors to insure the application included Kiewit’s branding, usability, presentation, and functional requirements. Supported change management, maintained requirements through the design, development, testing, and implementation lifecycle. Communicated status and was the liaison to upper management.

• Defined requirements and UI/UX for company Google Search Appliance solution. Estimated annual savings = $ 3.2 M
• Defined business requirements, ROI analysis, and vendor / solution analysis for ERP solution for Kiewit District.
• Defined and tested Finance cost analysis Tableau dashboard / reporting solution. Streamlined 3000 pages of reporting down to 40.
• Business requirements and solution matrix for PMO workflow system, dashboard, and roadmap reporting solution.

Confidential, Omaha, NE

Senior Business Analyst

Led strategic Group Protection and Worksite insurance product projects. Collaborated with Finance, Sales, Legal, and other business unit stakeholders and external vendors on needs assessment and optimal solutions. Identified and captured current business processes and technology gaps in Quote to Cash (QTC) process which utilized Salesforce Sales Cloud and many internally developed legacy systems. Executed project hour estimates, work plans, business case, business process modeling, requirement elicitation, user stories and business requirement development, UI/UX designs, report mocks, change management support, testing traceability, solution analysis, development support, prototype validation, testing execution, and quality assurance. Maintained and championed requirements through the SDLC and implementation. Implemented new Sales office and Home office business processes to manage and delivery more accurate, faster quotes to close deals. Deployed multiple Salesforce and other web based solutions to increase sales and customer response. Developed business requirements and prototypes for the generation of a new, dynamic, sales proposal for the Quote system re-write project.

• Only BA on the Sales Revenue Optimization Initiative rolled out to 36 district offices that exceeded its goal of increasing sales revenues by 40% within 2 years.
• Created a PMO Requirement Touch Point to quickly collaborate on similar requirements across projects and plan to leverage the future development across multiple projects.

Confidential, Omaha, NE

Senior Business Analyst

Executed as a Senior Business Analyst in a lead role to build and mentor up to 6 BAs as a resource pool for PMO approved projects. Included reviewing candidate profiles, interviewing, onboarding, coaching, and building the business analysis model we used within the PMO process based on IIBA standards. Provided business analysis support on up to 10 concurrent projects. Collaborated with internal and external stakeholders, on strategy, business process, industry research, and technology, to deliver high quality solutions to corporate office and district office business communities. Used PMI project, IIBA business analysis standards, within traditional waterfall and agile (scrum) frameworks.

Conducted scope clarification, business need verification, ROI analysis, and other project requirements as the project moved through the PMO approval stages and validation process. Created business case, stakeholder analysis, project work hour and cost estimate, As Is, To Be process diagrams, BRD, FRD, UI/UX needs and prototypes, report mocks, change logs, solution matrix, RFP, UAT plan, and other documents, based on the project. Supported and maintained requirements through the design, development, testing, and implementation lifecycle. For scrum, utilized user stories, epics, daily stand ups, sprint planning, review, and retrospective sessions.

• Directed and defined client’s first enterprise level IT Asset Management Solution. (ITSM, ITIL) Included identification of top software vendors in the industry, RFP creation and management, detailed company and functionality analysis, contact terms and cost analysis.
• Improved PMO solution quality, and project efficiency by executing Business Analyst standards to deliver higher quality analysis, documentation, and requirement verification throughout the project lifecycle.
• Coordinated define, design, UI/UX details and testing phases on large scale InfoPath / Share Point 2010 compliance management program for client’s districts locations.
• Upgraded large district site to a cloud based Tool system for cost savings, OP efficiency, and enhanced reporting.
• Mitigated large cost incurrence by providing detailed analysis on major SAN vendor offerings for replacement solution.

Confidential, Omaha, NE

Business Systems Analyst II

Executed the company’s highest priority IT projects with a business form manufacturing industry. Provide business analysis and technical support on a variety of medium and enterprise-level initiatives. Projects focused on business process efficiency, cost reduction, increased revenue, or business intelligence. Worked closely with multiple Finance groups ( Corporate, A/P, A/R, Reporting) on all projects. Also define requirements with Credit, Legal, Operations, Executive Management, and external software partners. Planned, defined, designed, built, tested, and implemented solutions across a multitude of technologies. Developed business case, ROI, business and functional requirements, test plans, training materials, and user guides. Provide technical experience in ERP (Baan LN), Web Methods middleware, Cognos BI, and other deployed solutions. Configured system to board new suppliers and provide Tier 2 production support for ERP and web based systems. Partnered with Finance groups to develop custom sales reporting, cost analysis, accounts receivable, and accounts payable automation. Coordinated and conducted user training for all internal and external groups on newly implemented workflows, software, or software enhancements.

• Led vendor analysis, due diligence, and contract negotiations on new e-business ordering platform.
• Estimated annual profit = $325,000.
• Developed requirements, architected, and delivered national Freight Cost Reduction system.
• Estimated annual saving= $6 Million.
• Developed requirements, UI/UX design, and implemented (3) three versions of company’s first “Supplier Portal”
• Utilized nationally by SPS users and by over 150 third party suppliers. Estimated annual savings = $ 450,000.
• Implemented IBM’s Cognos BI reporting solution
• Provide timely, concise business intelligence dashboards and reporting to executives and directors.
• Estimated annual saving = $300,000.
• Implemented four (4) complex supplier ERP integrations in four months. (Previous was four in four years)