PROFESSIONAL SUMMARY:

• A senior consultant with experience in Business Analysis, Project Management, Pre - Sales, Project Coordination and Managing IT initiatives across IAM and Risk Compliance, Data privacy, controls and policies.
• Key strengths are in identifying and documenting business processes, business rules, workflows, creating business requirements BRD, Project Scope statement, business Use Cases,software requirements specifications (SRS), Functional Requirements Specification (FRS), Test scripts and Project Plans.
• Good understanding of various SDLC which include the waterfall, Agile Scrum, XP and test driven development which include Requirement Analysis, design and review of business and software requirement specification, Business Process Modeling, Data Modeling, Software Design, OOD, and User Stories.
• Conducted requirements feasibility analysis, and risk assessment, Experience in conducting GAP analysis by identifying existing AS-IS technologies, documenting the enhancements to meet the end-state requirements TO- BE process, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis and ROI analysis.
• Facilitated JAD session to coordinate activities for project schedule, presented project deliverable to the management in form of reports. Experience in setting up test strategies like functionality, reliability, load/stress, usability, security and database testing.
• Strong understanding of the Project Management methodologies across the project management process groups and knowledge areas. Collaborate with Information Security Manger and offshore development team to implement security controls.

AREAS OF EXPERTISE:

• Business Analysis Release Management Access and Logical Controls
• Software Testing Operation and Enterprise Risk Management Data Privacy and security
• IT Security Governance Datawarehousing / Mining Project and Risk Management
• Database Management Business Continuity Resiliency and Disaster recovery
• Data Privacy & IT Controls Cloud security Dev Ops/ Change Management

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Business Analyst - Data Privacy and Security

Responsibilities:

• Liaise between the Business activity owner/Service Owner and all Cross Border Data Clearance process stakeholders to ensure cross border clearance requirements are met in accordance with the established service level targets and applicable data privacy, outsourcing and bank secrecy laws.
• Engaged stakeholders in defining the goal and business objective of the information data privacy governance program.
• Managed operational functionality across Treasury Trade services to support full deployment of Ops support model.
• Lead the implementation of Treasury and Trade services data clearance for EMEA, NAM/LATAM & APAC region.
• Worked with business in identifying the data elements and in country compliance and regulatory team for approvals.
• Obtained in-country approval from regulatory and compliance steering committee for sharing of cross functional data.
• Gathered business requirement for Global Cross Border clearance for Treasury and Trade services for Ops & Tech.
• Worked with country ICRM and Regional country service unit to get clearance for services related to Electronic banking, Liquidity Management, Client services, Commercial cards, Infrastructure and UAT, Client from in country regulatory compliance.
• Facilitated meetings with stakeholder for data privacy with business, privacy risk country compliance & regulator.
• Evaluation of third party requesting access to Citi Business and monitoring of compliance and regulatory approvals.
• Managed Global cross-border initiatives for Citi’s business expansion in new countries.
• Identified and remediated GAPS in business process were cross border data clearance where not implemented.
• Implement data clearance for Citi business in over 50 countries for global payments & receivables, Commercial cards, Liquidity & client servicing, Audit confirmation and trade business functions.
• Worked with the EMEA DPO Data Privacy office to get approval for PII data that was been shared by EU countries.
• Ensure Global Data Privacy risk GDPR is implemented for European countries to protect and share PII data.
• Supported Citi global payment for B2B and B2C for Cross border clearance for Airbnb, Google cloud platform etc.
• Implemented measures and privacy governance framework to manage data use in cross border data privacy.
• Managed cross border clearance for countries collecting, hosting and providing service along with third party vendors.
• Worked with contract management team to ensure Inter citi service agreement and Master agreement exist between service provider and external third party related to services being provided.
• Ensures controls on how third party vendors will access and purge sensitive PII data from Citi’s corporate client.
• Leveraging reports for data analysis made available by the cross border data clearance team, Compliance, and ICG Third Party Committee to monitor request status and to identity risks/issues.
• Worked with key internal stakeholders to review projects and related data to ensure compliance with local data privacy laws, and where necessary, complete and advise on privacy impact assessments.
• Serving as the primary point of contact for queries in the business. Reviewing vendor contracts (including Model Clauses) and consents needed to implement projects in partnership with the firm's Procurement and Information Security functions, and ensuring filing requirements with local regulators are achieved.
• Ensuring that appropriate risk/issue escalation and remediation occurs in a timely manner, including disposition of any Denied requests and monitoring of cross border related Issues and corrective action plans
• Strong understanding of the Project Management methodologies across the project management process groups and knowledge areas.
• Provided reporting team with data related to open risk, gaps, aging request, noncompliance and regulatory action item.
• Collaborate with Privacy Risk & control Manger and business to implement security controls.

Environment: Microsoft Word, Excel, PowerPoint, Outlook, SQL, API, web services SAP Contract Module, SharePoint.

Confidential, Tampa, FL

Technical Business Analyst

Responsibilities:

• Worked with stakeholder to analyze enterprise goals, identify problems define project scope and a develop a management plan.
• Worked with the stakeholder in understanding the mission of the organization in implementing the IT Control for risk monitoring.
• Created Data model and mock up screen for Business control to monitor business oversight risk for Cancel and Amended trades.
• Performed analysis to map business control activities to control rules for cancel and amend trades.
• Developed understanding of diverse in-house system, as part of the Risk and Control Management Framework.
• Worked with Ops team in identifying the current operational risk related to IT infrastructure.
• Identified and classified risk for control activities related to Access, Re, logical access and change management controls.
• Work with the development team to build new functionality and release management team for product enhancements.
• Collaborated with domain experts in identifying attributes for building the conformed data model for each control rules.
• Managed user stories, product backlog, sprint and release cycle for product development in JIRA,
• Tracked and reported issue related to product development in daily standup meetings and engaged technical team.
• Engaged stakeholder to elicit business requirements and translate business requirement to functional requirement.
• Managed a team of developer and tester by providing requirement and test scripts for product enhancements.
• Followed up with business user to makes sure their issues were resolved.
• Worked with IT Asset Management team to resolve issue related to resiliency.
• Performed Application Risk Classification ARC and Application control assessment for evaluating risk levels.
• Worked with IT Asset management team to resolve Data Quality issues during ingestion of data.
• Created process flow for each control rule within the control domain and identified and documented process gaps.
• Created measurement and metric specification for Control rules to monitor business process.
• Identified the FACT and dimension tables for control rules to support business process.
• Identified and defined the measurement and metric grain for measuring the effectiveness of the ITGC control rules.
• Identified and defined response strategy for metric results for business user and process owner to take corrective actions.
• Collaborated with Technology Risk & Control Management, and CIB technology team to drive ITGC controls.
• Worked with the team to map the ITCG control to internal Control Catalogue and Control Domain and Rule Engine.
• Created Mapping of Control domain to Policies, standards, control objective and control procedures.
• Implemented IT Governance best practices in building the firms CCM rule engine.
• Build the mapping of process, activity, risk and controls to measure the timeliness, completeness and existence of a control.
• Identify process gaps and mapped them to control procedures and related IT SOC controls.
• Created a risk register to document identified risk on confluence and work with process owners to mitigate risk.
• Worked with AIM Director and ETL team to identify attributes for CCM and ingest change data from operation system into conformed Data model.
• Identified translation and Business logic that needs to be run before ingesting data into staging from raw.
• Performed data Analysis and reported data quality issue to business.
• Sound understanding of risk framework from industry standards sources like COBIT, NIST, ISACA, CISSP, and ITIL.

Environment: MS Office, Visio, PowerPoint, SQL server, Hive, Pentaho, Confluence, JIRA, SharePoint, API, web services, JSON

Confidential, Tampa, FL

Business Analyst / Project Analyst

Responsibilities:

• Serve as liaison between access management team and business stakeholders.
• Worked with the business in defining the project scope and create a project management plan.
• Identified and monitored key business requirements and ensured they are in line with the project scope.
• Identified project milestone and tracked the progress of the project for any scope creeps.
• Managed requirement change thru change requirement process and created a stakeholder communication plan.
• Performed Impact analysis on requirement change requirement and evaluated it against risk, scope and schedule.
• Created traceability matrix to link requirement from origin to deliverables to ensure it add business value to the business objective.
• Collected and documented business processes and performed workflow analysis for Access Control.
• Analyzed the current business process and created the requirement document for workflow automation.
• Interacting with SME's and key stakeholders for understanding and gathering the business requirements.
• Performed data analysis on large data set to create entity user, entitlement configuration, transfer re-, transfer reconciliation reports.
• Managed and tracked the requirements over the project life cycle.
• Worked with the L2 operations support in understand the current provisioning process and identify GAPS.
• Identified key business operational process for robotic automation RPA.
• Identified risk and created a risk management strategy to mitigate risk
• Automated Access Management workflow for provisioning and de provisioning of access control.
• Created project plan to ensure proper project meets the project deadlines.
• Automating workflow for large volume application helped save over $5MILLION in revenues for the company by eliminating manual processing and reducing time in providing access to critical application.
• Maintain project reports and update SharePoint site with project documentation for business and stakeholders.

Environment: Microsoft Word, Excel, PowerPoint, Outlook, SQL, Java, HTML, Web services, XML, MS Visio, LDAP, Active directory, spring, SharePoint.

Confidential, Tampa, FL

Business Analyst - Credit Risk Management

Responsibilities:

• Collected and documented business processes and defined business rules.
• Identified and improved business process linked to business objectives and strategic goals.
• Documenting the project scope and project plan for the structured financial trade, OTC over the counter product.
• Assisted in creating mockup screens and created class and instance diagram for the SFT project.
• Worked with Operations team in reconciliation of Fixed Income trades for citi legal entites.
• Performed risk assessment on country party for Credit Risk derivatives.
• Designed the User interface for the SFT trade data to view the Potential future exposure and PSLE at a trade level.
• Reconciled trade processed by front office with reports generated by trade applications.
• Worked with developers and process Analysts in preparing the requirements, and creating work-flows, process flows for the agreement and facility processing engines
• Analyzed results from, Citi Risk Agreement map and facility map business engine to the legacy SAFE applications.
• Worked with the integration exposure framework team in designing the GUI for SFT exposures explain.

Environment: Microsoft Word, Excel, PowerPoint, Outlook, SQL, MS Visio, Citrix, Java, spring, SharePoint.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Facilitated JAD sessions with management, SME, Wealth Management Tax Services (WMTS) users and other Stakeholders for project related issues.
• Worked with the WMTS groups in getting the tracker enhancement from different banks - WF, BOA, Bank of New York etc for the current tax year and getting them implemented.
• Analyzed system requirements specifications, developed Test Strategy, Test plans, Test Cases, Test Data for manual testing
• Worked with the developers in getting the security requirement implemented for Bank of America fiduciary.
• Worked on data ingestion from Tracker into, document Management system, Tax form delivery platform and CCH via secure FTP.
• Provided business support to the ETL team in creating workflows, target database and mappings for reporting and analysis.
• Created a one page summary report for the 1099 which included the Summary for Dividends and Distribution, Interest
• Documented procedures for to handle the security requirements.

Environment: PowerBuilder, .Net, C#, Oracle, Toad, Informatica, MS Office, PL/SQL, XML, TFS, HP Quality Center

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Collaborated with the business teams to gather and define detailed requirements for project enhancement and modifications.
• Facilitated JAD sessions with management, SME, users and other stakeholders for project related issues.
• Developed functional specification document (FSD) for the business users.
• Worked with stakeholder in base lining the requirements for any possible scope change and getting signoffs.
• Collected and documented business processes and defined business rule and created swim lanes to depict process flows.
• Conducted walkthrough of Functional Specification Document with Business team, development team and QA team and received sign off.
• Developed project management plan, created WBS for each task at the work package level.

Environment: MS office, SQL Server, MS Visio. NET, ASP, NET AJAX, SQL server.

Confidential, Tampa, FL

Project Analyst

Responsibilities:

• Served as primary interface between the client PMO office and offshore development center.
• Utilized a broad base knowledge of Architectural design development and SDLC for project delivery.
• Understood client requirements and transform them into technical specification and created project plans.
• Performed SWOT analysis for each identified risk.
• Created Project Consumption reports, Cost Benefit Analysis for individual project showing the planned budget against actual cost.
• Defined activities for work package in a WBS.
• Establishing, Monitoring and Enhancing Service Level Agreements (SLA)

Environment: MS office, Excel, Word, PowerPoint, MS access, MS outlook), SQL, MS Project, Visio

Confidential, New Jersey

Business Analyst

Responsibilities:

• Worked closely with project sponsor to understand the functionality of the project and define the project objectives.
• Performed Gap analysis and successfully bridged the gap between the current system and the proposed.
• Coordinated with key stakeholders and project members to resolving project issues.
• Worked with the Stakeholder and sponsors in identifying milestones and decisions points.
• Created High level requirement document and developed a Project Charter along with the sponsor.
• Developed Business requirement documents and functional specifications requirement document.
• Organized and conducted Joint Application development (JAD) session with different group of users.
• Documented, validated and tracked requirement as per the stakeholders needs to avoid any project scope creeps.
• Created Requirement Management plan and Requirement Traceability Matrix to track requirement.
• Developed communication plan to communicate between the IT team, Business and Stakeholders.
• Worked with Change Control Board in implementing change request and version control.

Environment: Windows2003, MS office, ASP.NET, SQL, MS Project, HP Quality Center, SharePoint Portal, Crystal reports 8.0, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, and stakeholders.
• Conducted JAD sessions involving Users, SMEs and Technical persons
• Understood the business environment and proposed business solutions for the requirement.
• Worked with CCB in implementing change request and version control.

Environment: Windows 2000, MS office (Excel, Word, PowerPoint, MS access, outlook), XML, MS access SQL, Crystal Reports, MS Project, MS Visio.

Confidential

Product Analyst

Responsibilities:

• Responsible for the design, development and launch of AscenTel call manager in Asia pacific region.
• Served as the SPOC (Single Point of Contact) between the Core development team and the business.
• Conducted JAD sessions involving SMSs and Technical team, interviewed end Users.
• Created UAT Test Strategy, UAT Test Plans and UAT defect reporting.

Environment: MS office, SQL, MS Project, MS Visio, Requisite Pro, crystal reports 7.0.