TECHNICAL SKILLS

• Rational Rose, MS Visio
• Agile, Waterfall Methodology
• Requirements Management IBM DOORS, Rational RequisitePro, MS Word
• Repository Management Rational ClearCase
• Change Management Project Management JIRA, Rational ClearQuest MS Office Suite, Confluence
• Databases SQL Server

PROFESSIONAL EXPERIENCE

Business Process Analyst

Confidential

Responsibilities:

• Streamlining loan lifecycle and functionality of the new system
• Develop User Stories throughout the Agile Lifecycle as well as create various UML diagrams such as Use Case, Activity flow diagrams with tools like MS Visio
• Involve in Product backlog grooming to clarify and decompose the high priority Product Backlog Items with the Product Owner
• Collaborate with the team in Sprint planning which features to be delivered during the current Sprint
• Participate in Daily Stand - up meeting to keep abreast of the project status.
• Depict ideas from the Product Owner utilizing Story Board and create Mockups/Screenshots for users
• Facilitate and participate in JAD sessions with stakeholders and system users
• Keep track of Burn down chart and resolve impediments
• Create and manage Use Case Project Templates, Requirement Types and Traceability Relationships
• Involve in Sprint Reviews with team, to present accomplishments in the sprint, in the form of a demonstration of new features to the Product Owner and end users for acceptance
• Facilitate Sprint retrospective meeting at the end of each Sprint to find ways to improve
• Assisted QA team in reviewing and executing test cases
• Used JIRA for bug tracking in software testing

Environment: Agile, JIRA, Confluence, MS Visio, .NET, Oracle, MS Office

Business System Analyst/QA

Confidential, Richmond, VA

Responsibilities:

• Researched As - Is workflow with current business model and risk assessment in context to Salesforce.com.
• Gathered user and business requirements for ACH (automatic clearing house), EFT databases and Fiserv Corillian Retail through interviews, surveys, prototyping and observing from senior managers and UI (User Interface).
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Created user guides, training material, presentations and demos for clients.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion using MS Project.
• Worked with Development team to create conceptual, logical & physical data mapping.
• Involved with QA team in Developing User Acceptance Test Plan, Test Cases, Test scripts and logging defects for manual testing using HP Quality center.
• Suggested measures and recommendations to improve the current application performance.
• Assisted in conversions of accounts using Agile/Scrum methodology.

Environment: Fiserv Signature, Fiserv VRU (IVR product), VQN collection, InMatrix, Laser Pro, Fiserv Banklink, Fiserv Corillian, Fiserv MarketView, Crystal Reports, Rational RequisitePro, HP Quality center and Oracle.

Business System Analyst

Confidential, OH

Responsibilities:

• Organized and facilitated meetings with the management and the development team, conducted requirements gathering sessions with the purpose of defining the functional business and system requirements
• Gathered Business Requirements, interacted with the stakeholders, developers, Project Manager and SMEs and facilitated JAD sessions to formulate Business Processes
• Prepared Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Developed Use Cases and Use Case Scenarios and visualized those using UML diagrams in MS Visio
• Initiated Impact Analysis to study the feasibility of the IT integration
• Expected downstream results by identifying and reviewing multiple business scenarios
• Prepared Business Process Models that included modeling of all the activities of the business from a conceptual to a procedural level. Followed a top down, leveled technique for building Business Process Models
• Developed a Traceability Matrix to keep track of the Requirements, Use Cases and Test Cases
• Reviewed Test Plan and Test scenarios to ensure that Requirements are met
• Assisted the development team with design and development of the application, provided usability metrics collected from user surveys
• Liaison between the senior management and different teams with effective presentations to achieve the best results
• Coordinated walkthroughs and meetings with the development team to discuss related issues

Environment: Agile, MS Visio, VB.Net, C#, SQL Server, MS Office, MicroStrategy

Business Analyst

Confidential, NJ

Responsibilities:

• Designed the business requirement collection approach based on the project scope, Created Business Analysis using Agile methodology.
• Conducted surveys and brainstorming sessions with SMEs for requirement gathering.
• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
• Prepared the Business requirement Document BRD and functional requirement document FRD for the enhancement of the existing services.
• Created use case models and activity diagrams using Unified Modeling Language UML notations using Rational Rose.
• Performed Gap Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Participated in and contributed to As - Is and To-Be Process Modeling Sessions, and build process models.
• Responsible for maintaining the change notification request document and communicating with the developers in each iteration review meetings.
• Maintained the RACI matrix throughout the project cycles to assign tasks and establish accountability.
• Worked closely with Quality Assurance and development teams to clarify and understand the functionality to resolve issues and provide feedback in terms of the test matrices and to solve the defects.
• Introduced new Scrum practices for sprint grooming sessions to steer it into a time-efficient productive meet.
• To facilitate meetings with the product team to discuss upcoming release details from Release target to the User Story Priority (United Health Care requirements) if any.
• Utilized Quality Center and the agile testing methodology for regression, system integration, and user acceptance system testing.