SUMMARY

• Business Analyst and MIS Coordinator with 20 - years’ experience as a liaison and advocate for businesses, government agencies, and clients while ensuring end-products are successful.
• Ability to plan, organize, and establish priorities and manage overall project. Extensive experience generating creative solutions while translating concepts, feedback, and discussions into use cases, stories, and requirements.
• Experience working with clients defining their needs, creating and refining requirements, advising developers, executing QA tests, creating release docs, walking clients through installations, being the POC to both internal and external customers while they review new features, and working with clients to define how they will use new features to optimize results.
• Extensive experience supporting multiple projects under tight deadlines, identifying risks throughout, and employing creative solutions. Highly motivated, a self-starter, and flexible to ever-changing environments.
• Enjoy learning new technologies, meeting new clients and team members, and performing at a high level. Excellent communication skills. Efficient at removing ambiguity. Results-orientated.

AREAS OF EXPERTISE

• Effective communicator and listener
• Problem-solver, idea facilitator, negotiator
• Critical thinker, risk analysis, planner
• Business analysis, software analysis, gap analysis, information analysis
• Analysis reporting, technical writer
• Relationship builder, self-directed
• QA set-up, configuration, and testing
• Solution developer, wireframes
• Multi-tasker, leader, organized
• Story creator, able to define when done enough
• Information gatherer, interviewer
• Project, Access, Excel, Word, Power Point, Visio, SharePoint, Gherkin, Jira, Confluence, Java
• IE, Firefox, Chrome, Safari, pattern identifier
• HR, Broadcast, Financial, Aviation & Telecom
• AS/400, HTML, Oracle, CRM, SQL, MySQL, Oracle SQL, Sabre, Shares, OCIS, JD Edwards
• Agile, Waterfall, Ambiguity-remover
• Time management, troubleshooter, trainer

PROFESSIONAL EXPERIENCE

Confidential - Golden, CO

MIS Coordinator/Data Analyst

Responsibilities:

• Developed user stories, coordinated the support and implementation teams on the regional reporting project, troubleshot customer issues.
• Worked closely with Quality Assurance to prioritize user stories and ensure state and regional compliance deadlines were successfully met.
• Actively participated in the review and feedback process for changes, and new versions of state and regional standards.
• Conducted webinars, discussed over phone, planned meetings, and held conferences to gather information and decrease ambiguity in projects.
• Assisted in the testing and validation of product changes to help ensure they were compliant with state and regional requirements.
• Managed Workforce’s relationship with state and regional data managers and provided these groups with a single point of contact.
• Communicated important national, state and regional reporting information both internally and externally in an appropriate, effective and timely manner.
• Facilitated and contributed to training related to state and regional reporting capabilities.
• Supported beta testing and product launch activities.
• Created, set-up, and executed tests of new enhancements, bug fixes, and security items on multiple browsers and multiple resolutions; peer reviewed test cases from team members, and identified when testing was complete.

Confidential - Superior, CO

Provider Relations Analyst

Responsibilities:

• Managed multiple on-going projects and generated reports and data analysis involving headcount management including attrition, starter activity, salary adjustment and promotion activity on a month end and month out basis.
• Provided HR reporting support including research, analysis of business requests, problem solving, issue tracking, and resolution.
• Maintained data and information in compliance with all rules, laws and HR policies and practice and ensured confidentiality to all records.
• Executed tests of new system enhancements, bug fixes, and security items; peer reviewed test cases from team members, and identified when testing was complete.
• Managed relationships with national, state and regional vendors and provided these groups with a single point of contact.
• Facilitated and contributed to internal sales & operations training related to national, state and regional reporting capabilities.
• Monitored data activity trends, recommended changes and supported beta testing and product launch activities.

Confidential - Denver, CO

Broadcast Producer

Responsibilities:

• Developed story ideas, wrote, shot and edited news stories for on-air broadcast.
• Planned production elements for newscast and coordinated special coverage with news leadership team.
• Contributed to a multi-platform experience and utilized social media and digital tools to research and distribute content.
• Coordinated with the digital desk to generate unique, compelling and innovative story and show content appropriate for each platform.
• Managed Green room during live broadcasts, ensured guests were ready to appear on-air at scheduled time.

Confidential - Denver, CO

Reporting Analyst

Responsibilities:

• Designed, supported, and coordinated the development of business relevant analytics and processes which included researching industry best practices, benchmarks, and tools to incorporate into analytics practices.
• Translated requirements into effective and impactful dashboards and reports that enabled information sharing across the company.
• Set-up and executed manual tests of new interface setup in .NET and Java environments on web platform.
• Created test plans and timelines.

Confidential - Denver, CO

Circuit Provisioner

Responsibilities:

• Designed circuits in Circuit Inventory System; created ASR and verified that all fields were accurate for LEC.
• Tracked, received and verified FOC and DLR from LEC and scheduled orders for installation, monitored status and managed first-level escalations.
• Resolved jeopardy situations that delayed order completion and notified customer if dates could not be met.
• Documented all order activity and ensured data integrity in all systems; communicated all milestones to customers and internal teams thru-out the order lifecycle.

Confidential - Westminster, CO

Data Provisioner

Responsibilities:

• Placed ASRs with vendors and tracked order through vendor installation.
• Updated internal systems with current status and adhered to internal SLA for all tasks.
• Investigated vendor errors and ensured order issues were resolved quickly.
• Coordinated cut dates with Project Coordinators and Operations; ported numbers, copper lines, toll-free numbers and private line.
• Processed internal orders for the move, add, change, or delete of existing customer services.