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Sr. Business Analyst Resume

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SUMMARY

  • 7 years of extensive experience as a Business Systems Analyst in Healthcare, Finance, Banking, Insurance and Airline industry.
  • Extensive experience working with WATERFALL and AGILE methodology.
  • Experience in organizing sequential sprint backlogs and deployments as per priority.
  • Manage requirements churn and work closely with business to ensure that requirement changes are captured and completed before code freeze for sprints.
  • Extensive experience in conducting Business/User Acceptance Testing (BAT/UAT) and subsequent Demos for the IT team in Sprint Review Meeting
  • Experience working with back - end systems, data warehouse, reporting project and other data support projects.
  • P roficient in eliciting, analyzing, and documenting business rules, business requirements, functional requirements as well as non-Functional requirements.
  • Extensive experience in performing GAP Analysis between AS IS and TO BE workflow models.
  • Proficient in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis.
  • Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, user interface design, process flow modeling, and business process reengineering.
  • Excellent experience in laying out clear and comprehensive documentation using resource and time constraints.
  • Experience working directly with Stakeholder, SME’s and end users to gather and translate requirements into detailed project development strategies for effective deployments
  • Excellent expertise in creating Use-Cases and using UML Modeling and Process Analysis tools such as Fishbone Diagram, and business process flow chart using MS Visio leading use-case modeling efforts and created detailed design documentation.
  • Experience in performing System Integration Testing, User Acceptance Testing.
  • Review and approve the Test Plans, Test Requirements, Test Cases, Test Reports, and performed defect management as required by the project. Performed manual testing, recreated scenarios and provided support to developers to fix defects in the system.
  • Experience working diligently with Quality Assurance (QA) team to provide input to testing activities, co-ordinate the UAT with the business stakeholders, tracked results and resolved issues.
  • Experience providing the post-production support to the end users by writing training manuals, organizing post go live calls to document the issues and then mitigate the issues with the team.
  • Experience creating RTM, API Specification Documents, JSON Data Contracts.
  • Experienced in providing ongoing support to QA team with manual testing throughout the projects and worked closely with Quality team to prepare the test scripts and was involved in integration and acceptance testing.
  • Experience in developing strategies for Extraction, Transformation, Loading (ETL) data from various sources into Data Warehouse.
  • Created and executed functional tests for web services in POSTMAN.
  • Experienced in using POSTMAN for checking the responses from services

TECHNICAL SKILLS

Database: MS SQL, Oracle SQL, MS Access

Tools: MSOffice Suite (Word, Excel, Access, PowerPoint, Visio, Project, Communicator), SharePoint, JIRA, RALLY, Confluence, Kanban, ClearQuest, Windchill, Adobe, ServiceNow, REST & SOAP Webservices, API

Methodologies: Waterfall, Agile

Languages: SQL, UML, HTML, XML, JSON

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

  • Captured requirements and created Functional and Non-Functional Requirement Documents, End-to-End System Workflows, Interface Diagrams, and Mapping Documents.
  • Responsible for Business and Data analysis for the patients related data. Also, responsible for gathering ETL requirements using mapping document.
  • Managed Requirements & Validated traceability using PLM Windchill, SharePoint. Monitor workflow with IBM Clear quest
  • Created complex workflow diagrams using Microsoft Visio to represent the existing and the TO-BE process and performed Gap Analysis on it wherever required.
  • Created Test Scripts/Cases to perform System, Regression Testing. Also created test plans for user acceptance testing. Performed successful System and Regression testing on Production Releases.
  • Involved in analyzing requirements for data migration, data reconciliation, mapping rules, staging rules and Transformation rules.
  • Maintain and update current training materials, standard operation procedures, departmental processes and company policies whenever required for Medicare/Medicaid products.
  • Created Business Process Modeling Diagrams/Swim Lane Flows using MS Visio.
  • Managed the backlog of user stories as per the need and priorities.
  • Maintain and update Process Flow Diagram to represent source to target mapping of the data from source to target (EDW).
  • Participate in the appropriate planning and development process steps, Daily Scrum Standup Meetings, Sprint Planning, Sprint Review, and Sprint Retrospective.
  • Coordinate with the project leads, Scrum master and other application teams to make sure that interfaces and coordinated development aspects are properly planned and sequenced.
  • Create and review User Stories and acceptance criteria, including requirement and test cases for Mobile web page development. Helped development teams to break down large user stories for execution.
  • Develop SQLs for testing requirements/logics.
  • Implemented Agile Methodologies (e.g., Sprint Cycle, burndown Chart, Velocity, Backlog Grooming) to transform into Agile from waterfall environment.
  • Created efficient Test Plans to effectively test the migrated data and developed a new template to be used for all future testing for the organization.
  • Work on all phases of life cycle using AGILE methodology.
  • Communicate the final Functional Specification Document (FSD) for each iteration with internal team as well as the state officials and validated the added functionality by conducting UAT sessions.
  • Perform testing on various reports developed on SAP Business Objects & Tableau.

Confidential, IL

Business Analyst

Responsibilities:

  • Interviewed SMEs and Stakeholders for understanding the Current state of Business Process
  • Worked collaboratively with team members to break down larger user stories into small stories for execution
  • Worked with team members to agree on a set of achievable Sprint Commitments in Agile Methodology.
  • Created UML Diagrams like Sequence Diagrams, Swim Lane Diagrams and Process Flow Diagrams to elaborate the new processes.
  • Ensured that all user stories are updated with revised estimates/status prior to the Daily Scrum
  • Worked with offshore and onshore teams.
  • Created the Current State Diagrams in Visio, Axure and other tools
  • Handled multiple Tasks and case scenarios for requirement gathering
  • Collaborated with Users and Business Partners to gather requirements to ensure that they met business needs and expectations.
  • Analyzed business requirements and existing systems to seek the most efficient and effective solutions.
  • Maintained communication with customers and team members to discuss/resolve any identified issue or concern.
  • Communicated and assisted Enterprise Architecture to come up with Future State Diagrams for all the task/Cases
  • Handled Multiple Projects/tasks and completed with proper documentation in Functional Requirement Document
  • Facilitated the delivery team to ensure roadblocks are raised and addressed; progress is reported daily; and the team works collaboratively in delivering business value. Assisted the project manager and architect in iteration and Scrum-Master sprint planning. Assisted in project management when the project manager is not onsite or unavailable.
  • Supported agile development teams for system development and support the technical team with requirement clarification and work as a liaison between business and IT.
  • Worked with PM and the deployment team to provide support during project releases with deployment activities and rollout specifics.
  • Served as Business Analyst and Conversion Specialist responsible for gathering both user requirement and technical requirement, Evaluated Alternatives solutions, designed impact consideration, cost benefit analysis, Workflow Analysis analyzing As-is Business Process and developing To-Be Business Process by resolving Gap Analysis Responsible (along with the client) for Design, Build, Test and Deploy phases of the project.
  • Worked with stakeholders, process specialists, end- users, and vendors to elicit and document business requirements for new applications, defect resolutions, upgrades, enhancements, and other support requests for existing applications
  • Elicited Requirement utilizing Techniques Such as Brain Storming, Story Boards, Document Analysis, Focus Group, Interface Analysis, Interview, Observation, Business Process Modeling, Use Cases, Scenarios, Site Visits, Prototyping, Requirement Workshop, Reverse Engineering and Survey to obtain Requirement from Management and User.
  • Participated in requirements prioritization and facilitated the negotiation of requirements amongst multiple stakeholders.
  • Managed and tracked the fulfillment of requirements throughout the project lifecycle, enforced and redefined as necessary utilizing Requirement Traceability Matrix(RTM).
  • Utilized MS VISIO, Microsoft Project Server 2013/2016 and Relational Rose to create UML diagrams such as USE Cases, Class Diagram, Activity Diagrams and Flow Chat Diagram Utilized Agile Tool Sets such as EPICS FRAMEWORK, JIRA and RALLY.
  • Created Functional Requirement documentation (FRD), Business Requirement Document(BRD) System Design Documentation(SDD), Entity Relationship Diagram(ERD) Data Integration Document(DID), Created Graphical Use Cases detailing Business and system Process flow/data flow Utilizing MS VISIO, OFFICE 365 SHAREPOINT, MS POWEREPOINT Production Support Procedures Utilizing MS SQL on SQL SERVER MANAGEMENT STUDIO for creating ad hoc Reports etc.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

  • Worked with business users to define product feature, business requirement specifications and change request.
  • Carried out GAP analysis to study the current system and documented new changes and features that need to be added.
  • Gathered issues about the proposed functionalities and other requirements pertaining to the project with the help of various forums viz. interviews, JAD, brainstorming sessions, user feedback/suggestions etc.
  • Worked closely with project manager in planning and implementing modules on manage money statements, multiple accounts, protecting auto pay and save - Personal savings and security alerts.
  • Created Business Requirements Documents (BRD) and Functional Specification Document using Rational Requisite Pro by taking inputs from multiple teams.
  • Used UML models to design Use Case diagram, Workflow, Activity diagram and Sequence diagrams in Visio.
  • Created and maintained the RTM to trace the progress throughout the project, designed nonfunctional requirements using Mock-up screens.
  • Designed user authentication, application security and documents to avoid security breaches and assisted in developing authorized user verification, automatic time outs and personal security key using Oracle FLEXCUBE Direct Banking.
  • Prioritized issues and defects to ensure maximum utilization of resources and delivery of critical functionalities and minimize change requests.
  • Worked closely with the QA Team to create Test Plans, Scenarios and test cases along with the scripts for User Acceptance Testing (UAT) and getting QA signoff.
  • Assisted the technical team in documenting FAQs, help manuals and online demo for the new functionalities and provided training for internal users.

Confidential, St Paul, MN

Business Analyst

Responsibilities:

  • Responsible for Creating, maintaining product backlog and writing user stories with acceptance criteria.
  • Documenting functional, non-functional and technical requirements.
  • Worked on JIRA to manage sprints, user stories, issues and action items.
  • Managed all efforts related to SF enhancements, development by being the liaison between the internal team and external consultant Magnet 360 team.
  • Creating process flows for AS-IS and TO-BE process flow to elaborate on requirements using VISIO.
  • Wrote SQL queries to create the Ad-hoc reports for analysis.
  • Created Screen Mockups for new user interface and front-end screens using Balsamiq.
  • Worked on technical documents for creating new tables and updating existing DB tables to capture new data elements. Creating file format for data related projects along with business rules for mapping.
  • Created Excel reports for data analysis.
  • Worked with corporate compliance team to facilitate Vendor due diligence (VDD) process to ensure the security of data.
  • Worked with security team for setting up TLS connection between one of the distributors AMZ.
  • Coordinated efforts for cross functional departments as wells as integration between different systems.
  • Involved with testing, wrote test cases for UATs.
  • Involved with review process of Test Plan, Test Cases, Test Procedures and Test Results.
  • Worked with Training and development team to provide inputs for training manual.

Confidential - Arlington Heights, IL

Business Analyst

Responsibilities:

  • Studied existing business application and processes, current source system, collected end user requirements, performed GAP analysis to study the current system and documented new changes and features that need to be added and suggested the improvised business process model.
  • Participated in meetings with SME and managers to capture different business processes, plans and functionality in a detail.
  • Conducted and participated in the JAD session with the SMEs and project team members to gather Business and Functional Requirement.
  • Created user stories & Acceptance criteria's
  • Worked as a liaison between the business and technical side to convey the business needs to the system architects
  • Documented and maintained backlog at JIRA once all the Epics and User stories in-scope had been determined.
  • Participated in weekly status meetings to present status and incorporate any digressions from the original scope.
  • Interacted with Experienced Users about the various process involved in the role of an agent.
  • Used UML models like Use Cases, Flowcharts, Use Cases Diagrams, Activity Diagrams, Sequence diagram using MS Visio to create detailed design documents.
  • Helped in the communication, status reports with senior management.
  • Shared Knowledge and maintained the process flows between various departments involved in the project.
  • The project involved the maintenance of the NCH app to give access to patients for managing their health-related information online, by creating an online account.

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