RPA Business Analyst Resume

SUMMARY

IT professional with fifteen years’ experience seeking an opportunity as an RPA Business Analyst, Business Analyst, Software Quality Assurance Analyst, or Technical Writer in an innovative technology firm.
Conduct feasibility sessions with Stake Holders and SMEs to analyze their standard business processes for Robotic Process Automation (RPA). Demo and illustrate to client how Automation Anywhere and UI Path works and explain the benefits of automation. Create Process Design Document (PDD), flowchart diagrams, and roadmap of current and future processes with Visio and Blue Works.
Create test plans for software requirements and technical specifications. Work with the scrum team to perform White box, Black box, Unit, Integration, Regression, and Agile methodology for manual and automation testing on PC, web, Cloud, VMWare, and mobile devices and report bug defects.
Create Policy and Procedural Manuals, Training Materials, Web and Mobile documents, Maintenance and User manuals, and Compliance Packages for Quality Assurance. Interview subject matter experts and technical staff to gather business requirements. Created Flowcharts with MS Visio for presentations. Excellent Oral and Written Communication, outstanding project and time management skills.

TECHNICAL SKILLS

Adobe FrameMaker 2015, Adobe RoboHelp HTML 2015, Adobe Photoshop, Adobe Acrobat Pro, Adobe Creative Suites, Adobe InDesign, Access, Snagit, Blue Works, SharePoint, SAP, and API
VMWare, Citrix, Microsoft Windows 10, Microsoft Office 2015: Visio 2016, Outlook, Excel, PowerPoint, Word,
C++ Programming, Oracle and PL SQL, Oracle SQL Developer, Eclipse, and Visual Studio, Atlassian Confluence

PROFESSIONAL EXPERIENCE

Confidential

RPA Business Analyst

Responsibilities:

Advisory to clients for creation of RPA operating structure, governance, automation roadmap, and documentation.
Conduct feasibility session with clients to determine if automation is financially beneficial for the client.
Conduct PDD Intake session with client to obtain the end to end manual process, rules, exception, and feasibility.
Create PDD of manual processes for RPA solutions team to create an SDD for the automated business process.
Create flow chart diagrams to illustrate current state process for client and solutions team.

Confidential

API/RPA Technical Writer

Responsibilities:

Translate technical specifications and API code into Confluence documentation to present to stakeholders.
Interview Data Scientist, Architects, and Engineers for Machine Learning Models, APIs, RPA and NBAs to predict a customer’s call intent.
Document JSON Request and Response, Python scripts, and Automation Anywhere RPA business intelligence.

Confidential

Senior Technical Writer

Responsibilities:

Interviewed department manager and subject matter experts to create Standard Operating Procedures, Work Instructions, Reference Guides and flowcharts utilizing Structured Framemaker, Microsoft Word, and Visio.
Upload completed documents with HTML coding to department landing pages.

Confidential

Senior Technical Writer

Responsibilities:

Collaborated with Developers, Testers, and Managers to create or update documentation.
Documented Cloud server software updates, RPA Processes, software updates, and API Manager.
Updated user manuals utilizing Adobe RoboHelp HTM, MS Word, Excel, PowerPoint, Visio, and Snagit.
SME communicating with clients, developers, QA software analyst, and management to gather business requirements for software enhancements. Reported status of project and timelines.
Created flowcharts of business processes with MS Visio to present to clients.
Analyzed business processes management for UiPath RPA Automation.
Created flowcharts of business processes with MS Visio to present to clients.
Collaborated with Developers, Testers, and Managers to create or update documentation.
Documented Cloud server software updates, RPA Processes, software updates, and API Manager.
Updated user manuals utilizing Adobe RoboHelp HTM, MS Word, Excel, PowerPoint, Visio, and Snagit.

Quality Assurance Software Analyst

Confidential

Responsibilities:

Created test plans for software enhancements using Agile Methodology.
Tested SQL query script, GUI Coding, API, White box, Black box, Integration, and Regression on PC, Cloud, VMWare, web browsers, and mobile devices for manual and automation testing.
Analyzed results documented all defects and coordinated with scrum team for defect resolution.

Confidential

RPA Business Analyst/ SAP Technical Writer

Responsibilities:

Gathered business requirements for UiPath (RPA) to automate standard business processes.
Created flowcharts with MS Visio and MS Word to convert business processes into automation.
Created technical documents for the SAP BW/BOBJ development team and management.
Documents were created utilizing SharePoint, Business Objects Aks, BOBJ, Composite, Microsoft Excel, Word, OneNote, Visio, Adobe Acrobat Professional, and Snagit.