Digital Business Analyst Resume Digital Business Analyst - Hire IT People

SUMMARY:

Practice Lead (Business Solution Strategist) with 15 + Years of experience in requirements, design, development and support of critical business applications using formal software engineering and project management methodologies.
Certified Scrum Master, have been involved in complete Agile life cycle of Software development.
Actively involved in Agile Estimation (Poker), Burn down Charts, DOD, Retrospective, Stories and tasks Breakdown, Daily Stand - ups, Status Reporting, Sprint end Review, effectively manage unknown or changing product requirements with Product Managers, Milestones of Stories.

SKILLS:

Digital Evangelist and Scrum Master, working currently as Digital Business Analyst in Extended Warranty business.
Working on defining the requirements for Digital Selfservice portals with following key objective
Improve speed to market.
Ensuring re-suability to lower the cost of ownership.
Utilizing the same portal for Agents and customers.
Integration with multiple payment gateways.
Omnichannel.
Technical suggestion as and when needed.
Requirements captured in terms of User stories.

WORK EXPERIENCE:

Digital Business Analyst

Confidential

Responsibilities:

Working as a Digital business analyst on gathering the requirements for Multiple Digital Self-service consumer portals for following main functionalities -
Customer Registration and Login
View, download policy supporting multiple templates.
File/Track a Claim
Providing support in designing configurable reusable widgets using Sitefinity CMS, defining the best practices for UX, providing support to the business stake holders for incorporating new digital trends to increase portal adoption, providing support to define end-to-end customer journey from UI to back-end systems.
In addition, providing support to Product Owner in creating a product Road map and analyzing how the successive portals can fit in the product per se with least possible development so we can achieve speed to market across different geographies and Lob's.
Single point of contact for resolving queries from multiple teams (UI, UX, testing and Back end system).
Reviewing the test cases and providing feedback.
Interacting with multiple business stake holders on daily basis to define the re-usability across multiple portals so the TCO can be reduced.
Also, going through the latest digital trends and technologies to evaluate what make sense from the portal perspective -
Also, evaluating whether the customer portal can be extended for Agent view as well.

Scrum Master/Senior Project Manager

Confidential

Responsibilities:

Actively Participated on design discussions with onshore counter parts/Product Managers.
Backlog grooming with Product Owner’s.
Conducting Sprint planning, Retrospective, Sprint Review sessions and other day to day Agile activities.
Adhering to the Agile practices within the team.
Active Client facing.

Senior Project Manager

Confidential

Responsibilities:

Worked on preparing a business case for Confidential Digital division which will further lead to create a Confidential (Self Service Portal).
Interaction with different businesses of multiple geographies to gather requirement/understanding business.
Advantages of Self-service portal to customers and reduce overall cost of Call centers.
Active Client facing.