SUMMARY:

• 6+ years of professional experience as a Business Analyst in Pharmaceutical domain.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Experienced in configuring Veeva applications using Veeva custom settings, Veeva messages, zvod fields and section signals on page layouts, offline validation rules, sample management Functional
• Expertise in Sales Force Automation (SFA), Marketing Automation, Partner Relationship Management (PRM), and Case Management.
• Created Custom Objects, Custom Fields, and Formula Fields, Field Dependencies, automated alerts and Email templates.
• Familiar and has Functional knowledge in Apex Classes, Triggers and writing Workflows, approval Process, validation rules and Auto response.
• Generated custom Reports, Dashboards and analytical snapshot for management and various business unit personnel to provide detail information on key performance indicators (KPI).
• Excellent communication, analytical, interpersonal, and presentation skills.
• Experience in Veeva CRM and Veeva Vault Content Management applications.
• Prepared Business Requirements Documents (BRD), Functional Requirements Specification (FRS), System Requirements Specification (SRS).
• Using SCRUM development methodology handling highly sensitive data. Recommendations established new firm wide coding and testing standards.
• Extensive working knowledge in validating systems like Inventory management, LIMS, CMS and EDM.
• Have in - depth knowledge of Software Development Life Cycle (SDLC) methodologies, assisting and working as Scrum Master on several projects, vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Proficient in MS Office Excel (pivot tables, vlookups, hlookups, macro), Access, PowerPoint, Visio.
• Performed SWOT Analysis, Risk Analysis, Root Cause Analysis and GAP Analysis between As Is and To Be workflow models for conducting Enterprise Analysis.
• Experience in managing multiple projects concurrently by using exceptionally strong organizational skills, analytical, problem solving, decision making, leadership skills and Project management skills to work and deliver under pressure /critical deadlines.
• Highly initiative, self-motivated with excellent communication skills, Conflict resolution and presentation skills.
• Highly collaborative team player with extensive Customer Relationship Management (CRM) skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Worked closely with Procurement group in vendor selection process for Veeva implementation partner for summarizing the strategic goals of the project, provided high level requirements in Request for Proposal RFP and responded to questions from vendor

TECHNICAL SKILLS:

Development Methodologies: RUP, AGILE, Waterfall, ESDM, STV

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS )

Data warehousing Tools: Informatica, MDM, CDM Business Objects, Cognos, Erwin

PROFESSIONAL EXPERIENCE:

Confidential, Kalamazoo, MI

Business Analyst

Responsibilities:

• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Acted as a liaison between the development team, QA team and the Business team and resolved any conflicts due to change in requirements.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Developed, gathered and documented the business needs of clients and stakeholders.
• Organized and validated the requirements and ensures that all are traceable and measurable.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and maintained user roles, security, profiles, workflows, approval processes, and validation rules.
• Assisted in user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with users.
• Experience with Integrated Salesforce CRM Environments with Veeva Vault promo mats.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Designed escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Developed, documented, and executed test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizrations, and patches.
• Assisted the PM in capturing and reporting project measures to the appropriate stakeholders.
• Incorporated HIPAA standards, EDI (Electronic data interchange), transaction syntax like ANSI X12
• Developed straightforward DBMS queries, knowledge of HL7 and xml interface messaging.
• Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Analyzed and Documented Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies
• Participated in requirement gathering sessions with business stakeholders in capturing the requirement and technical feasibility with Salesforce/Veeva responsible for capturing, analyzing, and designing of different integration points involved in the system with external systems.
• Conducted group (JAD) sessions with business units and stakeholders to define project scope and deliverables.
• Logged defects into QC while doing Functional Testing and followed through the process until the defects were closed.
• Reviewed the Defects entered by the QA team and prioritized the defects and assigned them to the development team
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Worked with the Training Group to build training materials as well provided any suggestions/ tool tips to assist in User Training.

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Documented functional requirements, business process requirement and coordinated between stakeholders and delivery teams using Six Sigma and Kaizen methodology.
• Created validation plan to validate SaaS Veeva CRM system, a Salesforce integrated solution with Sample Management and Signature Capture functionality to be compliant with 21 CFR Part 11 and Prescription Drug Market Act(PDMA) detailed in 21 CFR Part 203 regulations.
• Reviewed Validation Plan, Business Requirement Documents, Validation Summary Documentation (CSV).
• Proficient in implementing various modules of Veeva - Closed Loop Marketing (CLM) Browse, Engage, Veeva Vault and Approved Email functionality.
• Documenting and streamlining Veeva Vault intake workflows with BPMN, Scrum, workflow optimization methods. Documentation of Veeva Vault Intake processes for sales aids, approved e-mail. Documentation and streamlining of convention booth sales aid deployment.
• Documented user and functional requirements for a healthcare professional HCP look-up tool between Veeva CRM and Customer Data Management (CDM) and QPharma's Titanium sample accountability software.
• Proficient in implementing various modules of Veeva - Closed Loop Marketing (CLM) Browse, Engage, Veeva Vault and Approved Email functionality
• Conducted gap analysis, identified the potential changes and documented requirements across different systems, including CRM, BI, and MDM etc. for a strategic initiative to enable multiple products per sales team.
• Gathered requirements for adding promotional items including samples accessories and demo kits etc. into the systems and tracking/ reporting distribution of promotional items.
• Leaded Veeva Vault PromoMats, Submissions, Medcomms implementations, as well as I-rep and CLM implementation.
• Worked with Novo Nordisk's global affiliates for Veeva implementation plan
• Worked closely with Procurement group in vendor selection process for Veeva implementation partner(Accenture, Deloitte and Cognizant) for summarizing the strategic goals of the project, provided high level requirements in Request for Proposal RFP and responded to questions from vendor.
• Reviewed vendor RFP provided cost analysis for Analyse and execute Phase using ITPMM methodology.
• Expertise in co-coordinating between Program Managers, Project Managers, Vendors, Systems Developers and Business Sponsors for project implementation using Key Performance Indicator(KPI).
• Prepare graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio .
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• Data mapping account data from Pulse CRM comparing it to Service Now data and assisting in the overall implementation of Accounts within ServiceNow.
• Lead JAD sessions to gather requirements for ServiceNow application, created BRD document and use cases.
• Lead, develop and implement the planning system improvements to maintain optimal inventories throughout the global supply chain.
• Worked closely with the QA team testing within ServiceNow going through test scripts and reporting any bugs found within the system.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Involved in Joint Application Development sessions with SMEs and development teams and documented functional business requirements as product backlogs using JIRA
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Served as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and off shore agile teams.
• As a Business Analyst for ETL projects that extract data from various source systems for subject areas - Revenue, Billed Membership, Medical Claims, Pharmacy Claims, and Capitation.
• Performed collection, coding, and assessment and reporting of adverse event data using ARISg.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Involved in writing the detailed Test Plan using Mercury Quality Center, after analyzing business requirements and software/functional requirement artifacts.
• Responsible for using NuGenesis for connecting the scientific data from your laboratories to the business systems such as sample data, laboratory inventories, data retention and electronic laboratory execution methods.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Responsible for working on multiple R&D environments where bulk chemicals were tested for Quality Control, CISPro was integrated with STIS(TM) Sample Tracking and Inventory System.
• Also used rational requisite pro for vision and requirements documents
• Actively involved throughout all steps of the Software Development Life Cycle (SDLC).
• Reviewed test scripts and made sure that the Test scripts covered all scenarios of the requirements.
• Conduct detailed analysis of supply chain costs and service. Build and execute logistics and supply chain models. Analyze findings and document recommended actions.
• Tracked the defects in legacy reports as per account managers and end users. Compared the results and tracked the differences in excel
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the Data mart (Oracle).
• Worked with SQL queries using MS Access for data manipulations.

Confidential, Kalamazoo, MI

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with senior management of the Research Group and SMEs and document them.
• Worked as a liaison between the Business and Technology Department.
• Worked on Requirement Change Management System in Rational Requisite Pro.
• Setting up document hierarchy and standards to define different level of requirement using Rational Requisite Pro.
• Directed the oracle clinical trial data capture and worldwide data collection systems for various therapeutic areas.
• Used SharePoint Designer 2010 for modifying the Web part functionalities, look & feel of the Site and even for the Customized search results.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process.
• Translated requirements into user stories using Agile methods and processes.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Interacted with business partners to perform the Initial Project Analysis define new and document retail sales reporting requirements and Change Requests (CRs) in Borland Caliber RM
• Gathered requirements by conducting meetings and brainstorming sessions with end users and Subject Matter Experts (SME) and documented them using Borland Caliber RM.
• Analyzed the system for the effectiveness of the E- commerce operations
• Assisted in developing the Project Scope and Vision document in assistance with the Project Manager.
• Extensively used MS Visio to develop the solution concept, business timeline and wireframes.
• Included screenshots in the documents to help the discussion in meetings with users.
• Conducted JAD sessions, initiated scope and discovery meetings.
• Extensively working on use case development followed by correction cycle.
• Performed User Acceptance Testing (UAT) for various web based and database related applications.
• Performed extensive requirement analysis including Data analysis and Gap analysis.
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Involved in designing and implementing basic SQL queries for QA Testing and Report / Data Validation.
• Responsible for managing the migration of the department's website using Web Builder and ensuring that there are no broken links on the intranet.