SUMMARY

• 10+ years of industry experience as a Salesforce Business Analyst with solid understanding ofBusiness Process Modeling, Business Requirements Gathering, Business Process Flow, Oracle Cloud Financials, Wealth Management, Software Testing Life Cycle, Defect Tracking, Quality Assurance, Quality Improvement, Systems Analysis and Testing.
• Heavily experienced in special programs along with broad end - to-end experience in UCX, RTAA, TRA, DUA, state/federal level reporting, mandates and policy - procedures etc.
• Experience in using Salesforce.com Creating Roles, custom objects, custom fields, pick list, Profiles, Security Model, Email Services, Page Layouts, Workflow Alerts, Validation Rules, Sharing Rules and Approval Workflow.
• Extensive hands-on-industry experience working with multiple state clients and successfully implementing projects.
• Experience in development using Visual force and Apex, Salesforce Object Query Language SOQL Salesforce Object Search Language SOSL Software as a Service SAAS Web Services Description Language WSDL Application Programming Interfaces API and custom user interfaces using HTML and Apex tags.
• Worked in Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per RationalUnifiedProcess (RUP), CMM (Capability Maturity Models) and Six Sigma and Rational Tools used during various phases of RUP.
• Experience as a Salesforce.com as a Business analyst with the proficiency in implementation, configuration, analysis and understanding of Salesforce CRM.
• Hands on experience in Salesforce.com/SFDC/CRM/ Sprints
• Creations and maintenance of System documentations ( FSD, BSD, TSD, Process-Maps, Process, Flows )
• Handled large tester groups, multiple projects, coordination, and execution & worked with multiple PM’s to keep tasks on track.
• Experience as Salesforce.com Business Analyst in Business Requirements Analysis Requirement Gathering and Gap Analysis
• Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks.
• Experience in administration, configuration, implementation and support of Salesforce CRM and Salesforce applications
• Proficient in Developing and executing Test Plans, performing functional, usability testing and ensuring that the software meets the system Requirement.
• Excellent track record for meeting deadlines and submitting deliverables on time using AGILE/SCRUM methodology & ITIL practices.
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com
• Worked in Agile/Scrum methodology using Rally, Agile Central, Confluence, JIRA etc. to do daily operations.
• Experience in working with QA testing teams, while interacting with business users and gathering user’s requirements to develop necessary Test plans, Test Cases and Test script.
• Defining salesforce.com sharing rules and user access privileges
• Excellent team player works in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Extensive experience with MS Visio for drawing flow charts and screen mock ups and MS Project for status reporting and planning.

AREAS OF EXPERTISE

Methodologies: Agile, Waterfall, UML, SDLC, SFDC, BDD, Scrum, Cognos, LCR, RUP, V-shape modeling

Change Management Tools: Rational Clear Quest, Rational Clear Case.

Business Modeling& Versioning Tools: MS VISIO, Visual Paradigm, Rational Rose; Rational Requisite Pro, Rational Clear Case

MS Office: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access

Programming Languages: Structured Query Language (SQL).

Operating System: Windows NT/98/2000/XP.

Databases: Access, Oracle 8i/9i/10g, Teradata V2R5.1, DB2, MS SQL Server 7.0/2000

Other known tools: Informatica, Load Runner, Win Runner, Crystal Ball, Expert Choice, Core, Caliber, Salesforce Object Query Language(SOQL)OLAP Tools: Business Objects XI, Cognos .

Testing tools: Rational Robot, Rational Clear Quest Test Manager, HP Quality Center, Quick Test Test Professional, LoadRunner, WinRunner.

Apps & Webservers: Apache web server, Tomcat, Web logic 8.1, IIS

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Business Analyst

Responsibilities:

• Responsible for creating data dictionaries for the application that can be correlated with the data warehouse, to better translate business terms to technical terms for our development teams.
• Lowered sales user error by implementing rules and restrictions in SFDC and CPQ
• Provided support of the subscription sales business process on the Salesforce.com
• Managed new releases of SFDC and efficiently roll out new features.
• Participates in User Acceptance testing of new enhancements to the Salesforce platform
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Worked as part of the AXIOM team on the business rules and the change requests when there were changes
• Understand automated testing and Worked with Business Analyst and Developers in writing Cucumber feature files in Gherkin syntax for Behavior Driven Development(BDD)
• Perform Oracle Financial Applications including execution of Reports, Interfaces, Extensions Conversions utilizing Web ADI
• Ensure that RWA reporting is of high quality and meets applicable BASEL-III principles and Regulations.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Create and evolve the Salesforce Marketing Cloud strategy and coordinate go to market efforts
• Experience in performing smoke test in salesforce and other integrated environments.
• Use SFDC as a on boarding Applications.
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Did Wage Monetary determinations, claims & payment processing, benefit charging, appeals, federal and management reporting as required by ND State.
• Involved in design, development and implementation of end to end salesforce.com applications.
• Extensive experience using OBIEE Answers, BI Publisher SQL, PL/SQL, and TOAD/SQL
• Responsible for writing SOQL and SOSL queries.
• Served as a SFDC liaison between end users and IT. Worked closely with the business and IT teams to understand business strategy and contributed to achieve business goals from assigned applications for SFDC.
• Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Experience on reporting tool AXIOM in Aggregation, Portfolio, Freeform, Shorthand and Edit Checks.
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Responsible for Defining and documenting data fields for system reference for the application.
• Performed legacy system upgrades, new tool implementation & business process improvement (streamlining requirements - gathering - approval & manageability) for large-scale complex project.
• Maintained the Detailed system design (DSD) and Final System Document (FSD)
• Performed detailed analysis of business and technical requirements and solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked in collections and program integrity as well as adjudication pertaining to doing complex analysis and design of the app.
• Working with a variety of stakeholders in defining business requirements using agile methodology.
• Given training and supported Liquidity Coverage Ratio (LCR) team in Identifying, Investigating and Clearing the mismatches on daily basis.
• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management also implemented sales cloud and service cloud to improve customer retention and service delivery process improvement.
• Involved in Analysis, design, development and implementation of salesforce.com applications
• Created Business System Delivery (BSD) and Functional Specification Documents (FSD) as per user requirements.
• Did UI Designs, worked with HP QC and other tools on a daily basis to develop reports, requirements, and designs for project.
• Developed complex Use Cases, Sequence Diagrams & System Context Diagrams for program enhancement.
• Produced agile reports, stories, task boards, acceptance criteria’s etc. throughout the project.
• Proficiency in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• I conducted requirements management, story hierarchy, shared dashboard pages, tagging on work items using Rally.
• Did complex GAP analysis - current and future state process flow diagrams using MS visio.

Environment: Quality Center, MS Project, SOA, BSD, SQL server, AXIOM,SFDC, Cognos, FSD, BDD, PLSQL, OBIEE, Metadata, LCR, Ultra Edit, Mainframes, MetricStream (M7), BASEL, C#, RequisitePro, Rational Requirements Composer, SOAP, Salesforce Object Query Language(SOQL), Oracle Cloud, ITIL, Remedy, Rational Rose, DQ, XML, ClearCase MS Office, MS-Visio, Java, TOAD, Agile

Confidential, Atlanta, GA

Salesforce Business Analyst

Responsibilities:

• I did in-depth JAD sessions to build requirements and perform analysis on DUA, TRA, UCFE, UCX, RTAA programs at GA
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE.
• Validation testing of each material product on LCR
• Customized the Salesforce application as per the requirements.
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Performed the roles of Salesforce Administrator and Business Analyst in the organization.
• Hands on experience in configuring and developing the analytics/OBIEE repository, which involves Schemas Import, Implementing the business logic by customization
• Involved in Analysis, design, development and implementation of salesforce.com applications.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Monitoring different environments in Cognos like Dev, UAT and Production.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com
• Worked with other line of business on initiative of identifying, researching, and rectifying gaps and discrepancies in regulatory reporting application Axiom.
• Produced extensive reporting work at director-PM level as required by the project for all programs.
• Worked on Wage Monetary checks, payments, benefits, appeals and other processes as required by the GA State.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Supported leading bank in the Maldives & Vietnam on risk transformation in line with Basel principles across Market, Liquidity,
• Creating Functional Specifications Document (FSD)
• Worked with QA team to prepare master test plan and performed functional testing in AXIOM including aggregation, portfolio, freeform and edit checks.
• Manage a team of Salesforce.com Administrator and developers in a wide range of Salesforce.com projects.
• Framework implementation for the automated scenarios using Cucumber (BDD Framework)
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API.
• Did versioning control for all documentation using Rational Clear Case and also worked on doing design documentation.
• Developed multiple artifacts & managed them via SharePoint throughout the SDLC of the projects.
• Create and maintain all training materials and guides for processes related to Salesforce.com business applications
• Provided day-to-day EDI translator support and served as primary point of contact to bring new trading partner onboard.
• Performed re-testing in order to verify resolution of defects.
• Collect and analyze entitlement data and software install data, usage data to determine license compliance using SNOW Asset Management tool.
• Responsible for managing the full implementations of Salesforce through the System Development Life Cycle using an agile approach to ensure customer success.
• Implemented Data Integration using SOAP, REST API and Outbound Messaging to establish communication between SFDC and other homegrown systems.
• Lead on-going improvement of Asset Management processes, to ensure that hardware and software assets are tracked using scanners in order to be reconciled with the IT Financial Asset Manager.
• Integrated Salesforce.com with SAP and legacy systems using SFDC Web Services.
• Testing of raw material against their specification with equipment like LCR
• Perform Functional Testing (FT) for all changes in AXIOM aggregation, portfolio, freeform and edit checks.
• Performed quick issue resolution & identified roadblocks ahead of time for upgrade & provider enrollment outreach program as required by the client at all times.
• Involved in SFDC application support for end users.
• Prepare and process monthly expense reports for Asset Management department.
• Knowledge of Integrating OBIEE Presentation Layer with BI Publisher.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Wrote Test Plan, Test Cases and Scripts and conducted Regression/SIT and UAT Testing.
• Creating routing plan for the customers as per their LCR
• Worked as part of the AXIOM team on the business rules and the change requests when there were changes from Dodd Frank.
• Functions to maximize penetration of asset management products & support business growth
• Improved areas to meet capital requirement regulations for Basel III Compliance.
• Gathered and documented business requirements and developed, entered and verified test cases.
• Provided support during the integration and UAT as well as production support calls for the client.

Environment: IBM Rational Suite, BASEL, SFDC, AXIOM, BSD, Cognos, XSLT, RequisitePro, Oracle Cloud, Metadata, Rational Rose, MetricStream (M7), LCR, XML, ClearCase MS Office, MS-Visio, XML, Java, PLSQL, BDD, OBIEE, FSD, DQ, TOAD, Quality Center, MS Project, SOA, SOAP, Win 7, Remedy.

Confidential

Business Analyst

Responsibilities:

• Created detailed BRD’s, use cases, requirements documentation for UCX, DUA, TRA, RTAA programs for NE.
• Developed, maintained test plans and executed Test Scripts using Quality Center & lead large tester teams to meet deadlines
• I performed test plan creation, test documentation and did test scripts, did SIT, UAT, Regression testing for all projects.
• Assisted project teams in preparing functional specification documents (FSD), business specification documents (BSD)
• Worked on IBM Rational Suite to create, manage, document, organize & effectively manage requirements.
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Extensively used OBIEE Administration Tool for creating physical, business and presentation layers of repository.
• Created test matrix, Prioritized test cases for training system, provider outreach, enrollment programs etc.
• Used Rally PPM to generate custom reporting, conduct customizations, do story hierarchy etc.
• Oracle Cloud Financial implementations since July 2008. Implemented most current Oracle Cloud Rel 13.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, VisualForce and other utilities.
• Created rich text requirements, use cases, UI sketching & storyboarding, process sketching to enable quick organization & effective requirements management using Rational Requirements Composer.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Streamlined ticket management, ticket creation, modification & search procedures using Rally.
• Created Business Requirement Document (BRD) and Functional Specification Documentation (FSD) for various features on entire application.
• Created Use case diagrams, user interfaces, screen flow, storyboard diagrams, wireframe diagrams in MS Visio.
• Implementation of LCR across the network in co-ordination with Business Team
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• I created test plan, test scripts, test cases, performed UAT/Regression testing and SIT for the project using HP QC.
• Conducted detailed analysis, design etc. using MS Visio for Remedy Implementation enterprise wide.
• Created and customized Oracle BI metadata in the analytics repository with OBIEE Administration Tool.
• Did federal and state level reporting for Nebraska State as per the required regulations.

Environment: RequisitePro, Rational Requirements Composer, Axiom, Metadata, Cognos, BSD, SFDC, ITIL, FSD, DQ, Remedy, Oracle Cloud, Rational Rose, MetricStream (M7), BASEL, LCR, XML, ClearCase MS Office, MS-Visio, Java, TOAD, BDD, PLSQL, Agile, SOAP, Quality Center, MS Project, SOA, SQL server, Ultra Edit, Mainframes, C#.