PROFESSIONAL SUMMARY:

• Dedicated, team - oriented IT professional working as Senior Business Systems Analyst with more than 15 years of experience in business information systems with Insurance, Financial and Retail sector clients focused on software design solutions, system analysis and documentation, supported with a Masters degree in Computer Science and Project Management.
• Extensive experience in leading projects from planning through implementation using Agile, RUP, SCRUM and SDLC methodologies in client/server, web-based, ERP and Cloud applications.
• In-depth knowledge and experience in Business process flow diagrams, Network architecture, Databases, System design and integration.
• Lead and assist developers and vendors with solution design and manage User Acceptance Testing.
• Demonstrated analytical, problem solving, organizational and interpersonal skills working in a team environment.
• Ability to organize, simplify and communicate complex concepts, technology and situations by conducting presentations and design sessions.
• Proactive leader skilled in managing and inspiring the project team to provide value to stakeholders by delivering quality projects on time and within budget.

KEY SKILLS:

• System Analysis and Design
• Data Analysis and Reporting
• Business process mapping & workflow diagrams
• Cloud Platform (ServiceNow, M365)
• Requirements gathering
• Process Reengineering
• SDLC, Agile, SCRUM, Waterfall & RUP methodologies
• Project estimations and planning
• Strong verbal and written communication skills
• RFS/RFQ/RFP/RFI documents
• Functional and Technical Specifications
• Solution Design & Architecture
• User Stories, Backlog maintenance
• Test Strategy, Test Case Scenarios and User Acceptance test plans
• Defect Management and Resolution
• SQL scripting
• Software and Integration frameworks
• Data and infrastructure migration

TECHNICAL SKILLS:

DATABASES: Oracle, Microsoft SQL Server, Informatica

TECHNOLOGIES: MicroStrategy, Cognos, Developer/2000 Forms, Crystal Reports, JDA Transport Management System 7.4, FileNet P8, Mainframe AS400, Cobol, Oracle Retail Systems, SQL, PL/SQL, Pro*C, C/C++, Java, J2EE, Java script, XML

TOOLS: Cognos Reporting Tools, Perl, Metrics Manager, Designer/2000, SQL*Loader, PVCS, RTC, Eclipse, IBM WebSphere, XML, SOA, Web Services, ESB, WMS Manhattan, BMC tools, SAP, RMS, ServiceNow, SharePoint, Erwin, UML, Rational Rose, Microsoft Visio, Balsamiq Wireframe, Tableau, JIRA, Confluence

ERP PRODUCTS : SAP HANA, JDA

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Business Systems Analyst

Responsibilities:

• Conducted data gathering and analysis workshops to understand business strategy requirements for In-Store tasting program
• Prepared Project Confidential, Scope document and Executive report presentation for stakeholders and steering committee.
• Worked with external vendor and project teams for the solution design on the ServiceNow platform and on the integration with backend legacy systems through Kafka.
• Collaborated with service provider and IT infrastructure teams for Microsoft 365 and Teams rollout for pilot users.
• Prepared business case for IT vending machines and Smart Lockers to present to management.

Confidential

Sr. IT Business Systems Analyst

Responsibilities:

• Coordinating with the business stakeholders to understand the existing business processes to reengineer, for the move of large market clients from US to Canada.
• Prepared and presented new business process model and updated workflows.
• Prepared gap analysis and data mapping documents between the existing legacy system and the current system.

Confidential

IT Business Systems Analyst/Project Manager

Responsibilities:

• Created wireframe solutions and presented the prototypes to management and business teams on the process flow and built tableau dashboard reports for the Commercial Property Risk Management.
• Prepared ROI analysis documents, Business requirement documents (BRD), Functional Requirement documents (FRD), Requirement traceability matrix (RTM), data and process workflow diagrams using MS office, Visio and Balsamiq wireframe.

Confidential

Sr. IT Business Systems Analyst

Responsibilities:

• Documented and presented the interim solution to synchronize Guidewire Claims Center with the Legacy system (first of its kind on the existing platform).
• Worked with the business test units to define and manage test cases via HPQC ALM, triage defects and coordinate with Change & Release management.

Confidential

Lead Business Systems Analyst

Responsibilities:

• As part of the HBC Digital transformation team, I worked with the Omni Channel Pricing and POS business users to identify the requirements to integrate the Pricing engine with the existing Oracle retail system (RMS) for Saks integration.

Confidential

Senior Systems Analyst

Responsibilities:

• Analyzed and documented the existing Loblaw iTrade system and provided a redesign solution to integrate the system with SAP HANA.
• Designed and documented the solution to integrate Transport and Logistics management JDA software with the existing Loblaw supply chain and logistics systems.
• Produced detailed design and workflow documents for business stakeholders to implement new functionality in Transport Management System (TMS) like Automatic Load Close, EDI864 for carrier invoices.

Confidential

Senior Systems Analyst and Technology Specialist

Responsibilities:

• My main involvement in the Confidential project was to design, coordinate with the developers on the deliverables and implement the ESG interfaces to meet the industry standard specification.
• My role involved designing the logical and physical database model for the Fundserv interfaces, create schedules and documenting all the requirements and changes, managing the change control system, testing and support.

Confidential, Minneapolis, MN

Senior Systems Analyst

Responsibilities:

• Primarily involved in working with RDW (Retek data warehouse/ Oracle Data warehouse), which is part of Retek Enterprise System.