SUMMARY

• Solutions - driven business analyst having 7+years of experience leading cross-functional teams in the development, documentation and delivery of process innovations in Banking, Retail and Telecom organizations including troubleshooting technical issues, involved with Business Analysis, Project Management, Data Analysis, Business Improvement Analysis.
• Certified Scrum Master with experience in facilitating projects in an agile scrum environment.
• Deep knowledge of SDLC and application under different development Methodologies such as Waterfall and Agile.
• Expertise in writing Business Requirement Document (BRD), Functional Requirement Document (FRD), Data Mapping, Project Charter, Stakeholder Analysis Document, User Stories, Current /proposed process, streamline system data flows using UML, organization structure, process mapping using MS-Visio.
• Analysis/Design, Development and Testing for the Software/System development process.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Connected several Meetings using Lync/Business Skype/Zoom with onshore and offshore teams.
• Requirement gathering and eliciting expertise, working effectively with technical staff to translate tactical business requirements into functional requirements, enhancements, and/or creation of new applications.
• Proficient at drawing Class Diagrams, Activity Diagrams, Swimlane diagrams using MS Visio.
• Experience in facilitating Joint Application Development (JAD) sessions with end-users, expert team, QA team, implementation subject matter experts, domain subject matter experts and other stakeholders.
• Developed/executed user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.
• Well versed in supporting the management team in areas like change control, quality control, defect tracking, system integration and setup, Risk management, Scheduling etc.
• Experience working with tools such as MS Visio, Balsamiq, SQL Server 2005, Share Point, MS Office (Excel, Word, PowerPoint, and Access), JIRA, Microsoft outlook.
• Excellent analytical, interpersonal, communicational, presentational, administration skills throughout the product life cycle and within business units.
• Translated stakeholders’ requirements into over 10 different tangible deliverables such as functional specifications, use cases, user stories, workflows/ process diagrams, data flow/ data model diagram.
• Developed business architecture using requirements such as scope, processes, alternatives and risk.
• Drafted and maintained business requirements and aligned them with functional and technical requirements.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential 

Responsibilities:

• Involve in Feasibility and Risk Analysis to identify the business-critical and high-risk areas of the application.
• Work as a liaison between business users and developers to elicit, submit requirements and changes, clarify questions and issues.
• Translate business needs into application and operational requirements by conducting interviews, workshops, surveys, observations, document analysis, prototyping.
• Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high-risk areas of the application.
• Utilize MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, assisting development and quality assurance teams in understanding the requirements.
• Used waterfall and Agile methodology as per the project needs.
• Elicit requirements and create/contribute Business Requirement Document (BRD), Functional Requirement Document (FRD), Stakeholder Analysis Documents for waterfall projects.
• Create user stories and acceptance criteria for Agile projects.
• Assist Product Owner in maintaining product backlog and help to create a priority list of user stories for Agile projects.
• Possess expert knowledge of Rogers services, and sound knowledge of products offered by other partners.
• Provide guidance and support to other team members.
• Work in a team with the project manager and other stakeholders to develop a release plan.
• Conduct UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.

Environment: Windows 7, Windows 10, Microsoft Office (Powerpoint, Excel, Word, Visio), RQM, Clear Quest, HP ALM, Jira, sqlAssistant, Balsamiq, Share Point.

Business Analyst

Confidential

Responsibilities:

• Involved with Post Production support, as production support person I was responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
• Interfaced with stakeholders and facilitated communication between the client and the IT department.
• Involved in creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements.
• Involved in Feasibility and Risk Analysis to identify the business-critical and high-risk areas of the application.
• Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
• Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high-risk areas of the application.
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
• Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

Business Analyst

Confidential

Responsibilities:

• Involved with Post Production support, as production support person I was responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
• Worked with business users to define product feature requests, business requirement specifications, and change requests; documented requirements and transformed them into functional and technical requirement specifications; modelled business process flows using UML, activity and sequence diagrams.
• Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing a consistent process for the communication, escalation, resolution of issues.
• Managed schedules while working with multiple teams.
• Documented artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.
• Articulated business requirements from user interviews and workshops and then converted requirements into technical specifications for developers.
• Working with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams.
• Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.
• Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user test checklist manual for UAT Phase.
• Conducted formal stakeholder analysis and used suitable elicitation methodologies with key stakeholders to gather information and deliver high- level business requirements documentation.
• Facilitated JAD sessions with the business owners, product owners, developers to collect the business requirement to check the feasibility of the elicitation.
• Worked in a team with the project manager and other stakeholders to develop a release plan.
• Hands-on experience working on data profiling, data analysis and writing queries.
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

Environment: Share Point, HP-ALM, Windows XP, SQL, MS Office, Visio, Balsamiq.