SUMMARY

• Extensive experience in implementing all phases of Software Development Life Cycle (SDLC) and methodologies like Agile, Scrum and Waterfall Methods.
• Strong Requirements gathering experience using JAD Sessions, White board sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Facilitated scrum ceremonies such as Product Backlog meeting, Daily Scrum meetings, Sprint Planning meeting, Sprint Review meeting and Retrospective meeting and Extensive knowledge in maintaining Product backlog.
• Experienced in Root cause Analysis, Gap Analysis, Testing, and Implementation Phase.
• Experience in Functionality Testing, System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT) and Maintenance testing in different project.
• Implemented QA methodologies and developed Test cases, Test Plans and Test scenarios to meet product’s business requirements.
• Experience working on Salesforce Classic and Salesforce Lightning.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales Cloud, Marketing Cloud, and Service Cloud.
• Experience creating objects Relationships and Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and other fields using different Data Types to the custom objects.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Documented User Manuals and Business Rules.
• Contribute to development of deployment and communication plans. Develop customer communications, training, and job aids to assist in successful business transitions.
• Developed process enhancements through automations including Workflows and process Builder.
• Experience in Salesforce configuration work like Sharing Rules, Roles, Profiles, Email templates, Validation rules, Permission sets.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Business Analysis Tools: Agile, Scrum, Waterfall, SDLC, User Stories, SMART Requirements, RACI Matrix, MS Project, MS Office, Requirement Traceability, SWOT, JIRA, Sketch, Wire framing, Gap Analysis, Prototyping, Use Case diagrams.

Salesforce Technologies: Salesforce CRM, SOQL, Visualforce Pages, Custom Objects, Sales Cloud, Service Cloud, Marketing Cloud, Chatter.

Database: MS SQL Server, MySQL, MS Access.

Data Management Tools: Data Loader, Import Wizard, Demand Tools, Work Bench.

Other Tools: HP Quality Center, JIRA, SharePoint, ClearQuest, RTC, Smart Draw, IBM RQM, Service Now, Service Manager, Cherwell, MS Teams, Chatter, Snag It, Salesforce SandboxCertifications

PROFESSIONAL EXPERIENCE

Salesforce Business Analyst

Confidential

Responsibilities:

• Salesforce Commerce Cloud experience with knowledge in Business Manager.
• Ability to organize, specify and model requirements to ensure they are complete and support business needs.
• Participated in cross-cloud meetings, eCommerce UAT, SIT and roll-out activities.
• Developed training materials on the Business Manager tool and eCommerce features for the business users and regional support teams.
• Designed and created Use cases & test cases, validated the features and end-to-end testing which includes Salesforce Commerce Cloud (Business Manager), Service Cloud & storefront functionalities.
• Worked on Asana, JIRA, Confluence tracking and management tools.
• Working closely with the Business in requirements gathering and defining AS-IS process and IS-To be process for the application.
• Experience working in 2 week sprint cycle for the development of the application.
• Working closely in the data mapping form the legacy system to target system based on the data extracts from the legacy system database for the developing application.
• Experience working on creation of flow diagrams and defining user story using Beans and JIRA applications for integrations and application flows
• Working experience in training business users and proving technical walkthrough of the system
• Working experience defining Roles profiles and creating defining permission set and setting filed level access based on the profiles.
• Aligned requirements with Salesforce model - creating mockups/process flows of how processes may get implemented in SF.
• Experience in providing L1 and L2 support on the issues logged.
• Sales Cloud, Service Cloud, Community Cloud, Objects, Validation rules, Workflows Approval process, workbench, Sales Cloud, Service Cloud, Marketing Cloud, Data Loader, Data Import, Business rule, Organization wide defaults, Role hierarchy, web API integration, process Builder, Security, Workflow & Approvals, Reports, Dashboards, Account Management
• Implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implementation of Security and Sharing rules at Object, Field and Record levels for different users
• Implementation of various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.

Environment: Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox), Asana, JIRA, Confluence, Authorize.net, Demandware, Einstein, Kount, Age Verification, CTI.

Salesforce Business Analyst

Confidential - Pittsburgh, PA

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology Projects, enhancement and initiatives.
• Work closely with developers to customize and develop, design and manage ongoing system enhancements to meet the organization’s goals.
• Worked closely with Product Owners, coordinating Product Backlog grooming and story estimation.
• Presenting business stakeholders with periodic demos to showcase the functionalities being built within SFDC.
• I build myself as a point person for one of the biggest Salesforce org/Client for HMHS.
• Administrated over three salesforce instances with a total of 2k+ users.
• Maintained and customized Sales Cloud, Marketing cloud and Service Cloud applications.
• Planned testing strategy, created and signed off test-script, executed User Acceptance Test.
• Created user Roles, Profiles, sharing settings and worked on Object Relationship.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates and used Process builder and Flows when it is needed.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Worked on Agile and Scrum Methodology for Salesforce Service, Sales and Marketing projects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Involved in many Integrations, SSO, and Web-to-lead functionality projects for different salesforce org/ Clients.
• Provided Knowledge transfers/ trainings to the support teams.
• Used Data loader, Work Bench and Demand tools for all data adding, updating, deleting and exporting data.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Bring a design-centered approach to your partnerships with sales, operations, pricing, deal desk, and finance to optimize our CPQ implementation, plan for maintenance, and define enhancements.
• Documented processes, procedures, and design as it relates to CPQ processes and system architecture & CPQ Integrations.

Environment: Agile Scrum Methodology, Data Loader, Demand Tools, MS Office Suite, Microsoft Visio, UML, SQL Server, Share point, Clear Quest, Work Bench, G, Service Now, Service Manager, Cherwell, RACI, ClearQuest, RTC

Business Analyst

Confidential - Tampa, FL

Responsibilities:

• Interacted with Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Perform Gap Analysis of the processes to identify and validate requirements.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Used Scrum Related tools such as JIRA Green hopper to document and visualize stories, tasks and measure performance through burn down charts/ velocity charts.
• Maintained meeting notes and presented weekly status reports on the project using Business Object Crystal Report.

Business Analyst

Confidential

Responsibilities:

• Captured Requirements through detailed discussion from client and project managers.
• Experienced in designing, documenting and reviewing business documents like (BRD) Business Requirement Document, FRD (Functional Requirement Document), (SRS) and Systems Requirement Specifications.
• Competent in creating Unified Modeling Language (UML) diagrams for Business Process Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Data Flow Diagrams (DFD), and Flow Charts (FC)
• Created test cases and facilitate sessions and prepared supporting application documentation and end user process manual and training documentation. Experience of working on Business, and Functional requirements.
• Ensured all documentation standards are followed and maintained on a regular basis.
• Facilitate Brainstorming/ JAD sessions and worked closely with analysts to understand the business requirements and translate them into IT Functional Designs.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).

ENVIRONMENT: UML, SDLC, MS Office Suite, MS Visio, MS Project, QA