SUMMARY

• Over 13+ years of experience as BPM Technical Process Systems Analyst in Software design, development, maintenance and support and around 3years of Experience for Appian BPM application using Appian version 18.x and 19.x and application programs using Process Modeler, SAIL, Records and Reports.
• Experience in implementing BPM for streamlining operations in various areas of banking, Insurance, Financial Services, Customer Service and Marketing Accounting.
• Appian Objects such as Records, Sites, Actions, Security, Expression Rules, Constants, Query Rules, Web API, Interface Rules, CDTs, Process Models. Constants, Decisions, Integrations, Connected Systems, Data Stores, Groups, etc.
• Able to effectively contribute in the area of screen and workflow designs for moderate sized projects and able to leverage Appian technical documentation and Appian user community to build new prototypes as required.
• Code, configure, debug, unit test, integration test and document application enhancements and Support the development of user guides for new projects and enhancements.
• Experienced in facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT to limit the change process and develop the design.
• Created end to end automation solutions for clients as per requirement which involves feasibility study, designing architecture, development, testing and deployment of automation.
• Integrate with multiple systems i.e., FileNet, Blue Prism, Office 365, Internal systems, etc., Interact with other teams to understand the legacy systems and design ways to integrate with them.
• Provide estimates and review them internally with internal Center of Excellence and present to the client and Experience working with CICD Technologies VSTS and JIRA.
• Support System Integration Testing and User Acceptance Testing of the applications developed. Test, troubleshoot, document, and develop maintenance procedures for application software. Provide regular demo to the stakeholders and seek their inputs with appropriate sign - off.
• Helped in the design, development, and implementation of Knowledge Management (KM) strategies, deployed information management and content management strategies and experience and identification of Issue and Risk tracking and reporting it to program sponsors, identify risk mitigation.

PROFESSIONAL EXPERIENCE

Appian/RPA BPM Analyst

Confidential

Responsibilities:

• Engage with Program Managers, Application Managers, and Project Managers in design and maintenance of functional and non-functional solution requirements designed to meet business requirements throughout project and program lifecycle
• Lead the technical planning & requirements gathering phases also supporting estimate, develop, test, manage projects, architect/deliver and complete & maintain required project artifacts. Interface directly with the client teams and internal teams to deliver business process flow and user interface requirements like Graphical User Interfaces, Screen and Interface mock-ups using BPM methodologies
• Works with Product owner& team to understand requirements and ensure consistency in design across applications built on the Appian platform
• Good understanding of Appian Objects such as Records, Sites, Actions, Security, Expression Rules, Constants, Query Rules, Web API, Interface Rules, CDTs, Process Models. Constants, Decisions, Integrations, Connected Systems, Data Stores, Groups, etc.
• Should be able to effectively contribute in the area of screen and workflow designs for moderate sized projects.
• Designed and developed the business process work flows according to business needs using Appian BPM tool.
• Helps define and drive application standards and best practices across the Appian /BPM platform and Promoted and deployed the application onto different environments like Test, QA and Staging.
• Created and modified CDT's. Support on shore and off shore technology professionals to deliver high quality retail products with minimal defects across software development phases (design, development, testing, implementation, quality control and project management).
• Liaise with Product Owner & Business SME to define the requirements for Target Business processes to be built on BPM Technologies.Coordinate with business and organizational change management process to facilitate a smooth implementation of developed process and deliver end-user training.
• Supports data migration, loading and conversion between data stores and Participate in team design meetings, daily scrum meetings, and other development meetings
• Experience with Appian product administration activities and implementation of Appian SAIL components.
• Experience in all phases of application system analysis, data modeling, and application development and application maintenance support. equirements analysis, business process analysis, object-oriented analysis and data modeling.Understand applicable business systems, applications and industry requirements on BPM line knowledge, best practices and industry knowledge, (e.g. business process, business practice, business standards);
• Design application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups. Familiar with Business Process Management tools used for automating, measuring and optimizing business processes and Provide support or leadership in the development and continual improvements
• Perform analyses such as GAP analysis, process mapping, root-cause analysis, risk analysis and requirements gathering and assist in application deployment and roll-out to production

Skills Used: Appian 19.1/19.2,OracleDeveloper 10g, VSTS, CVS, MS Access, SOAP, WSDL, Health Check, Blue Prism

Senior Analyst

Confidential, Providence, RI

Responsibilities:

• Created TO-BE Process Flows maps for review with the business teamand marketing decisions using Next Best Action
• Created data dictionary to document property attributes and Created work type process workflows in PRPC
• Took upon multiple responsibilities including Business Analysis, Developer role for customizing rules and fixing issues and QA role for testing the end product. Managed deadlines, timely reporting and fixing of issues and ensuring that product enhancements were delivered timely and successfully. Accomplished effectively managing engagement specific deliverables, deadlines, risks, and issues
• Worked in the BA practice to develop and deliver a comprehensive BA competencies program and was instrumental in mentoring; coaching, enabling and motivating fellow BA’s. Actively worked to collaborate and contribute to provide a knowledge sharing environment particularly within BA practice. has also experience on “Next Best Action” and “Case Management” as part of the learns sessions with the BA team
• Collaborating with the Scrum Master, Product Owner and Business SME’s to run Sprints gather business requirements and document user stories and Use Cases, GUI, Screen and Interface designs
• Involved in all phases of Software Development Life Cycle including design, development and creating test cases.
• Encourage the staff and workers to share knowledge effectively and efficiently and was involved in RFP’s, POCS and Improved profitability through creation of consistent processes. Established Best Practices, reusable knowledge assets, and virtual collaboration environments
• Analyzing technological changes to develop useful knowledge management support
• Ensuring advanced information sharing practices to develop competitive resources
• Involved in designing the Technical Design Documents for the Workflow development process.
• Involved in release management for deployment to higher environments and supporting or analyzing the production related defects/issues

Consultant

Confidential, Pittsburgh

Responsibilities:

• Gathered user and business requirements and observing from portfolio managers Performed and documented gap analysis between the requirement document and the existing application document to identify workflows
• Validated and updated existing use cases and process flows to eliminate gaps and ensure consistency
• Documented minutes of the meeting and assisted in updating the requirements document
• Identifying redundant processes and suggesting process improvements
• Reviewing uses cases and process flow with SME’s to validate the ‘To-Be’ process
• Involved in Production Support and fixing production defects
• Developed mockup flows and UI customization

project System Analyst

Confidential

Responsibilities:

• Worked with the various business teams to gather business requirements, designed prototype of the system and presented to the business users/managers.
• Responsible for gathering, analyzing, and documenting business requirements; writing use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFD’s) and MS Visio and thus defining the Business Process Model and Data Process Model.
• Understanding of rules, Properties, Embedded Pages and Correspondences and Prioritized & Elaborated User Stories in PMF
• Created agents which will run in the background to generate daily, weekly and monthly reports.
• Prepare user guide and training materials technical training and user support to business groups.