SUMMARY

• Sr. BSA (with PMP and CSM) with around 10 years of business & technology experience specializing in IT project management, business requirement gathering and data science. I have managed to complete multiple medium and large size projects under various software development life cycles (Agile and Waterfall).

TECHNICAL SKILLS

• Business Requirement Gathering and Scoping
• User Stories Creation and Backlog Management

• Workflow Optimization
• Jira, Confluence and TFS

• Salesforce and Zendesk CRM
• SQL (Big Query, Big Table, MySQL)
• Jira Admin, Project and Service Desk Customization
• Python for Data Science

• Data ETL (Talend) knowledge
• Micro - Strategy

• Microsoft Visio and Lucid Chart
• Enterprise Metadata Management

• Data Visualization
• UI Wire-Framing
• Share-points and Documents Management
• JAVA and C++ knowledge for BA

• Machine Learning and AI knowledge for BA

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst/Program Manager

Responsibilities:

• Lead in the Trans-bot Project to rebuild the legacy program written in Perl using JAVA to improve stability, efficiency and functionality.
• Captured Business Requirements, write JIRA stories and attach to an EPIC Hierarchy and Portfolio Initiative.
• Wire-framed UI draft and work with UI designer to complete the UI re-design.
• Functioned as the primary QA to test the new version with detailed and well-planned QA test plan and test cases.
• Upon launching the new Trans-bot, significantly improved the translation quality and improved website traffic by 100% on weekly basis.
• Lead in JIRA Transition Project for the Language Service department to migrate service desk portal from SAMANAGE to JIRA platform.
• Captured User Stories and Business Requirements to help dev team understand the business needs.
• Functioned as the JIRA project admin to configure field mapping, workflow, permission and notification matrix and user group management.
• Also functioned as the JIRA Service Desk Admin to configure custom fields, customer portal, help desk, knowledge base, dashboard and filters to create the company’s first service desk project to fit in Language Service Department’s unique business needs.
• Successfully completed the migration process within 6 months and provided training for LS team to quickly adopt JIRA as their primary service tool. Significantly increased LS department’s working efficiency by reducing request process time to 50% and reducing response delay time by30%.

Confidential

Senior Business Analyst

Responsibilities:

• Assisted clients thru GSD (Global Service Desk) to resolve their issues on reports, product configuration and change requests. Managed customer relationship, track tickets and provide customer support thru ZenDesk.
• Lead in Swift Consumption optimization project to enhance the website’s UI, data accuracy and functionality. Lead the project to improve client user experience and reporting service quality. Utilize system analytics skill to translate business case/functional requirements into well-defined user stories. Completely redesigned the website by bringing modern experience - seamless and minimalistic interface, vibrate and bold colors, to make it more intuitive, efficient and eye-catching. Improve the data accuracy by re-work in the backend including Big Query and Mongo with better business rules and data processing logic. Introducing My-list Feature to enable personalization of user experience by allowing user to create his own set of data to view and share. With all these enhancements, we received many positive feedbacks from both internal users and external clients. Website’s traffic was improved by more than 80% within 2 weeks and customer complaints were reduced by 90% after launching the new version.
• Lead in MDM (Music-Mart Masterdata/Metadata) optimization project to enhance the business rules and improve the system efficiency. Working closely with BSA to produce the master BRD to describe the detailed business rules and program structure by reversing engineer from many stand-alone tech docs and business documentations completed years ago. Re-built data processing flows and smarter logic to reduce processing time significantly by up to 30%. Provided a user-friendly interface to allow external clients to manage their own music products hierarchy easily. Meet and Demo with business leaders on weekly basis to monitor the progress and ensure the team on the right track. Communicated effectively with clients to gather their requirements to manage product catalog easily. Upon Launching this optimization, we successfully addressed many PROD issues and data problems that saved 15% maintenance costs that was used to manually update the product catalog in house based on client requests.
• Lead in MSTR (Micro-Strategy Prompted UI) enhancement project by improving reporting accuracy. Built several validation reports that run on daily and weekly basis to capture any potential data problems. Enhance the UI and functionality by adding more client-requested features such as auto-sum on multi-levels, custom data range etc. Upon re-landing MSTR tool, we improved the traffic of the website by 50% on weekly basis.
• Utilized Data Analytics skills to produce BI reports thru Microsoft BI, Tableau and Micro-Strategy tools on daily and weekly basis. Present to management directly and lead discussions on data problems.
• Develop Project initiatives and EPIC hierarchy. Capture business requirements and build user stories in JIRA and Confluence.

Confidential

Senior Business System Analyst /Consultant

Responsibilities:

• Provided VIP support for clients and internal users on reporting issues, data problems and system integration thru ZenDesk.
• Lead in several short-term agile projects on business reporting and process analysis. Run Agile Scrums, manageuserstories, organize and lead in team discussion to help the team execute project plan properly.
• Initiated the project of promo-code auto-generation to improve process efficiency and enable marketing team to generate promoting codes independently. Coordinate with several team leaders to organize resources to implement the plan. Monitor closely on daily basis and Feature Demo on weekly basis to ensure team working towards the right direction. Upon completion, we have successfully built a promo-code managing and generating portal for the enterprise and reduced processing steps and waiting time significantly by 40%. Our efforts also enabled a customized rule-set to configure the promotion conditions to help marketing team adopt a variety of strategies to boost sales.