SUMMARY

• Seven plus years of IT experience as a Techno Functional Business Analyst, with experience in analysis, design, development, testing, deployment, and implementation of projects in various domains
• Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis
• Experience in Software Development Life Cycle (SDLC) methodologies — Traditional Waterfall Model and iterative approach to software development as per Agile (Scrum) methodology
• Proficiency in documenting Business Process Design, authoring Business Requirements Document (BRD), Use case Specifications, Functional Specification Document (FSD)
• Experience in developing Epics, Storyboards, Screen Mockups, and Screen Flows for design feedbacks
• Proficient in analyzing and creating Unified Modeling Language (UML) Diagrams such as Use case diagrams, Sequence diagrams, Data flow diagrams, Business flow diagrams using MS Visio and Rational Rose
• Knowledge of health care services regulatory environment
• Effectively converse, relate and liaise with multifunctional teams, including business owner, stake holders, mangers, architects, developers and QA
• Strong communication, written and presentation skills

PROFESSIONAL EXPERIENCE

Confidential, Atlanta

Business Analyst

Responsibilities:

• Worked on Chatbot (AIML using NLU)
• Independently created a widget for learning and understanding how the bot works
• Prepared user documentation for the business teams
• Created visio flow diagrams for user interface / Activity diagram
• Creating user stories on TFS, Backlog grooming, Sprint planning, Sprint Retro meetings
• Worked on creating test analysis in MS Excel
• Worked on HR Use Case, requirement gathering and worked along with SME.
• Created presentations on power point and shared recommendations for improving the product
• Worked with developers to understand product development and end user satisfaction and created analysis for better optimization.

Environment: Windows XP, MS Excel, TFS, Agile, MS Outlook, Confluence, IBM Watson, Tableau, Amazon Chime

Confidential, Atlanta

Business Analyst

Responsibilities:

• Worked on multiple Pilot projects involving Artificial Intelligence and Machine Learning technology.
• Worked on creating a chatbot application for customer call center using Google dialogflow.
• Gathered requirements from business users, understanding and analyzing the most common issues faced by customers and how the product developed could benefit the organization.
• While websites and apps have structured interfaces, bots have a conversational interface. Wireframes are built for websites and apps, but using CUI involves building conversational scripts that represent user interactions.
• Worked with with key business sponsors, Stakeholders, Senior Directors and Financial Directors to plan, strategize, prioritize roadmaps and drive project portfolios
• Created a comprehensive user guide for the chatbot, a user script guide for the user/tester to check the accomplishing desired task.
• Involved in gathering client requirements for Merchant Churn and Merchant Pricing Optimization, and both these models / applications were created using Tensorflow and python and R programming language
• Worked with the offshore development team in creating a prototype.
• Worked with Architects, Developers, Testers, through each stage of the software development lifecycle .
• Conduct relevant research to increase understanding in support of developing comprehensive solutions .

Environment: Windows XP, MS Excel, SDLC, Agile, G - Suite, Visio, BigQuery

Confidential

Business Analyst, Scrum Master

Responsibilities:

• Worked on creating a member portal application. Working with Subject Matter Experts (SMEs) and Stakeholders to understand client business processes and gathered business requirements.
• Daily Standups, sprint planning, work with team to remove impediments by having an understanding of the release processes
• Translated business requirements into functional requirements and communicated them to stakeholders to baseline high-level requirements
• Created Visio diagrams to represent Product process
• Work with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Prepared Functional Requirements Document (FRD)
• Worked with Quality Assurance team to design test plan and test cases for system and User Acceptance Testing (UAT)
• Documented Requirement Traceability Matrix (RTM) for traceability of requirements through test cases
• Managed communications and documents using daPulse (now Monday.com) visual project management tool

Environment: Windows XP, MS Excel, MS Visio, daPulse (Monday.com), SQL Server 2010, SDLC/Agile

Confidential

Business Analyst

Responsibilities:

• Worked as a liaison between end-users and product management to gather and document user requirements, translating them into Agile user stories
• Worked with stakeholders and scrum master to develop product roadmap, vision and release plan. Assisted the Project Manager with project scope and project plan
• Adhered to all HIPPA regulations while working with patient disability data to ensure compliance
• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping
• Developed Business Requirement Document (BRD) and Use Cases Specification/Document for various Use Cases.
• Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team. Accurately respond to and resolve claim-related issues.
• Prepared and moderated on all scrum ceremonies, developed meeting minutes, created reports and post process all findings during such ceremonies.
• Decomposition of high level information into details and abstracting low-level information.
• Distinguishing requests vs needs, requirements vs solutions, requirement change management and tracebility and working close with product owners.
• Maintained Product/ Work items Backlog and actively support the backlog and sprint prioritization
• Assisted Project Manager to conduct JAD sessions for communicating with the all Project Directors and Stakeholders.
• Substantiated other PMLC documents such as Project Definition Document, Project Technology Summary, and Test Strategy and Plan along with other team members

Environment: Windows XP, MS Excel, MS Visio, Power Pivot, UML, SDLC/Agile, Quality Center, Jira

Confidential

Business Analyst, Scrum Master

Responsibilities:

• Demonstrated expertise in interfacing with business stakeholders and technical teams, facilitating requirements work sessions and writing detailed business requirements
• Participate d in defining requirements and develop strategies, plans and scenarios and track resolutions for quality assurance
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager
• Worked one on one with internal user understanding their existing report analyzed and took up the end user’ suggestions and modified reports in SQL
• The SQL database was interfaced to Oracle and JD Edwards One System. Understood the table layout from JD Edwards to SQL.
• Got an opportunity to learn and work on QlikView Reports and PowerBI

Environment: MS SQL Server 2008R2/2008/2005, Windows 2012/2008/2003 , T-SQL, MSBI, Oracle, SSRS, JDEdwards One, QlikView, Pivot Table, PowerBI, MS- Excel, Share Point Server

Confidential, Atlanta

Business Analyst, Jr Scrum Master

Responsibilities:

• Facilitated gathering of functional requirements from system users and preparation of BRD
• Worked on PMLC documents such as Project Definition Document, Project Technology, Summary, Test Strategy and planning along with other team members
• Utilized the guidelines of the Rational Unified Process (RUP) to strategize the implementation of RUP’s with different iterations and phases of the Software Development Life Cycle
• Assisted Project Manager with project scope and project plan
• Prepared and maintained status report, charted out schedules, allocated and managed technical and human resources using MS Excel and MS Project
• Worked as a liaison between the users and various teams involved in the application development for understanding the business and IT processes. Worked with Off-shore teams
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insures that critical requirements are not missed.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level
• Facilitated JAD and UAT in collaboration with global teams
• Conduct Business users training
• Enabled Change management from Waterfall to Agile

Environment: Windows 8, MS Excel, MS Visio, MS Project, SharePoint, UML, SQL Server 2008, SDLC/Agile