SUMMARY

• 15+ years of experience in IT Products and Services industry with 12+ years of experience in Property and Casualty Insurance domain in Business and Systems Analysis.
• Subject Matter Expert in Commercial Auto, Commercial Property, and Commercial General Liability lines of business.
• Responsible for serving as a key liaison between Business Operations and IT on highly visible programs.
• Responsible for prioritizing and planning client’s enhancements in the product based on business severity and compliance needs, and continuously monitor the triange of scope, budget, and time weighing priorities according to the needs and the objectives of the client’s business.
• Manage requirements scope, requirements estimations and pricing, providing clients with recommendations for improvements, leveraging product offering, leading the Business/Project Requirements meetings with the client, Gap analysis, and providing research and analysis in support of proposed solutions.
• Acting as a Business Consultant to the client in representing Policy Decision product’s Auto line of Business. Act as an advisor to the client pricing technicians assisting them in taking actuarial decisions.
• Member of Lead BA community and BA Discipline meetings in the organization to provide process improvement suggestions, templates, etc to the Director of Business Analysts.
• Extensive experience in working with, and collecting the business requirements from, insurance actuaries, Underwriting representatives and SMEs, including identifying the deviations from ISO filings, business and underriting rules, rates, factors, Loss Cost Multipliers, and proprietary rating/premium calculation rules.
• Explored, analyzed, and modeled the business system requirements to develop & design specifications for new and existing Commercial Insurance applications.
• Expertise in Policy Administration System/Policy life cycle, Submissions, Rating (Composite & Detail), ISO & Business Rules, Policy Forms Management, and Agency Management systems.
• Extensive working experience in using HP Quality Center, JIRA, and PPM (Project and Portfolio Management).
• Experience in Functional testing, System, Integration and End to End testing, and User Acceptance Testing (UAT)
• Six Sigma Green Belt certified. Certified in P&C Insurance from AICPC//IIA. ALMI certified in Life Insurance from LOMA.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Working as a Lead Business Analyst and a Product Owner for Policy Decision’s product for Commercial Auto LOB.
• Manage requirements scope, requirements estimations and pricing, providing clients with recommendations for improvements, leveraging product offering, leading the Business/Project Requirements meetings with the client, Gap analysis, and providing research and analysis in support of proposed solutions.
• Handled various projects, enhancements (small, medium, large), client specific maintenance, problems and change requests for various clients, including Tier 1 customers.
• Manage internal product backlog (via personalized PPM Dashboard) to gain foresight on new client enhancements as well as to asses any movements in the backlog due to changing prioriries.
• Identified and implemented Policy Decision’s Base product enhancements and published release notes to all the customers.
• Identified and captured client’s deviations requirements from ISO’s OCP rules, including business rules, forms, rates, Loss Costs, Loss Cost Multipliers. Extensively worked with the insurance actuaries in understanding the deviations from ISO’s OCP rates and filings and rating compositions associated to Commercial Auto policies.
• Acted as an Auto OCP BA consultant to various Policy Decisions customers who would adopt ISO’s OCP and prepared a roadmap and strategy tailored to client’s unique situations advising clients the approach to roll out OCP across 50 US states.
• Interacted with ISO contacts and ISO actuaries for interpretation and clarification on the application of certain ISO rules - whether driven by Optional Class Plan circular or regular Commercial Auto circular.
• Successfully identified and proposed non-programming ‘cost-free’ solutions to the customer to achive the same business objective that they were envisoning via a programming and cost bearing enhancement approach.
• Successfully identified deficiencies and implemented the processes and templates to overcome them. Recorded the efficiencies gained in “real time” in the year 2018 and 2019 via those improvements.
• Worked on one of the largest policy correction efforts in AU Line of Business for the customer that impacted ~10,000 issued policies.
• Reviewed ISO circulars and implemented functional solutions in the Base product. Conducted Base product change review meeting with Confidential customers to weigh in their inputs and feedback in potential Base solution offering.
• Processed ISO circulars and rate revisions for commercial Auto as adopted by the clients from time to time that follow ISO. Did impact analysis and identified/addressed client specific customizations needed with the adoption of AU ISO circulars by the clients.
• Led requirements initiative for proprietary/custom non-regulatory enhancements required by the clients for their business and operational needs. Documented the business and functional requirements, executed Business test cases, and participated in UAT sessions with the client onshore.
• Travelled to client locations as per the needs, such as new project scope finalization/initial RA discussions, and UAT sessions.

Confidential

Responsibilities:

• Worked as a Sr. Business Analyst and QA lead across various P&C insurance clients during my ~7 years of tenure with Majesco.
• Travelled to different client locations (short term and long term) to fulfill various roles and responsibilities such as requirements assessment, requirements gathering, workshops with the user community (Underwriters, Submission Technicians, Claim Adjusters, Product Owners, SMEs, etc.), evaluating test strategies and test plans, and assisting in end to end and UAT testing.
• Did requirements gathering, wrote business requirements documents, functional specifications & screen prototypes, test cases & test scenarios, and assisted in end to end & UAT testing for one of the Fortune 100 P&C insurance client for the development of the Policy Administration System for Commercial Property and Commercial General Liability line of business.
• Managed Requirements change requests and impact analysis. Prepared and maintained Requirements Traceability Matrix.
• Acted as a liaison between the Business, Testing and IT teams. Acted as an onshore point of contact for the offshore team.
• As an onshore test lead for 2+ years, managed QA resources, assisted in test planning and test strategies, reviewed test scenarios and test cases, facilated defect triage meetings, monitored test execution and prepared test reports for the test manager and the client. Used HP Quality Center as a tool to monitor the progress and to complie the reports.
• Worked as a business analyst in life insurance domain for the company’s Elixir product.
• Started my job with Majeso/Mastek as a Software Engineer (Java programmer).

Confidential

Software Engineer

Responsibilities:

• Provided Production Support and Maintenance (at client location - “onshore”) for ‘Retail Loan Originating System’ for the nationalized bank.
• Analyzed and resolved “real-time” production issues. Direct reporting to client - provided status updates.
• Fixed Program bugs using Java/J2EE and Oracle/SQL Server.