SUMMARY:

• 8+ years of experience as a Business Systems Analysts in Financial/Banking, Healthcare, Insurance domain & Auto Parts Retail Domain.
• 2+ years of experience as a Quality Tester in Banking domain.
• Experience in Software Development Life Cycle (SDLC) experience includes Analysis, Design and Review of Business and Software Requirement Specifications, Development and Testing.
• Knowledge in Data Modeling and Process Modeling using a structured approach using MS Visio, Enterprise Architect.
• Working knowledge SDLC using methodologies such as Waterfall, RUP, Agile /Scrum.
• Expertise in AML, Fraud, Risk Analysis and Compliance Systems
• Experience on Preparation of Test Plan, Test Procedures, Manual and Automation, Test Scenarios, Test Scripts, Report Defects.
• Expert in MS Office Products such as Word, Excel, Project, Power Point, Access, Visio.

SKILL:

MS Office (Access, PowerPoint, Excel, Word), Visio, SharePoint, Clarity & MS Project

Business Analysis - to include requirements gathering and gap analysis

JIRA

Confluence

Agile

Certified Scrum Master

Appian

End to end UAT to include issue tracking and vendor relationship management

BPM tools

SIPOC, RACI and Visio process flow

Service Now (SNOW)

ALM/Quality Center, TFS

Rapid prototyping.

SQLSWOT, UML

Value Chain Model

Soap UI, Oracle

XML, UNIX

STLC

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Enterprise Business Analyst

Responsibilities:

• Gathered and documented Business Requirements created Functional specifications and translated them into Software Requirement Specifications.
• Experiencing in analyze data to ensure correct eligibility.
• Identify changes required to meet the business need by consideration of organization structure, business functions, required knowledge and skills, processes and technology.
• Collaborate with stakeholders to explore all possible solution angles through feasibility studies.
• Identify solution options which will meet the business need, then evaluate feasibility, to determine the best solution approach.
• Experiencing using SWOT analysis to evaluate business’s internal and external environment by identifying strengths, weaknesses, opportunities, and threats.
• Identify gaps between current and lading practice in business analysis, make recommendations for improvements to the Manager Architecture Practice and Manager Business Analysis Practice.
• Developed and elicited Business Requirement Documents (BRD), Functional Specifications Documents (FSD), Vision of document, and use case documents.
• Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
• Assisted in gap analysis and modified MMIS security.
• Maintain system security and designed use cases.
• Collaborate with stakeholders to explore all possible solution angles through feasibility studies.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Identified Member, Provider, Coverage, Medicare, and Medicaid.
• Versed in both waterfall and agile management methodologies.
• Managed the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios. Modeling of the business and application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Documented Medicare claims processing. Designed the online screens and reports for the Medicaid Online Electronic Claims Submission System.
• Performed Defect Tracking & Management in JIRA.
• Involved in Migrating the data from one database to Oracle database and prepared Oracle staging model.
• Used XML for transferring the data from the client to the server.
• Defined, developed specs for federal reporting specific to Medicare Advantage.
• Studied the existing business process and created AS-IS workflow to illustrate the existing system.
• Assisted the project manager in creating the business case and project plan.
• Created Process Workflows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Responsible for creating business workflows and processes and creating management reports based on the analysis.
• Identified and documented risks and their impacts and provided recommendations to mitigate the risk.
• Wrote Complex SQL queries and optimizing SQL Queries.
• Developed test plans, test cases, procedures, and documents given business requirements and design documents.
• Collaborated closely with IT developers and quality assurance staff to ensure that requirements are clearly defined and understood and supported by solution outputs.

Environment: Agile, SDLC, User Storied, Windows, MS SQL Server, BRD, FRD, JAD, UAT, UML, Oracle, EDI, MMIS, HIPAA, JIRA, ALM/Quality Center, MS Office Tools, MS Outlook.

Confidential, Columbus, OH

Business Analyst and UAT Tester

Responsibilities:

• Conducted and participated in walkthroughs to generate consensus, maintaining quality and resolve issues among different stakeholders in the SDLC.
• Gather Requirements from stakeholders through JAD Sessions and generate various artifacts such as Business Requirements, User Stories, Use Cases, UML Diagrams.
• Working with cross functional teams to get the requirement done and provide the deliverables on time.
• Create Use Cases, process models and test acceptance criteria.
• Support and perform UAT Testing with business owners to help them.
• Creating user flow diagrams, wire frames for developing the prototype of a mobile phone application.
• Performing usability testing and organizing focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications and web-based applications.
• Providing man hour estimates to the management team and create road map for the mobile application development based on market research.
• Analyzing data elements and validated data by writing Complex SQL queries and optimizing SQL Queries.

Environment: /Tools: JIRA, Reflexis, MS Visio, MS Word, MS Excel, MS Outlook, SQL.

Confidential, St. Cloud, MN

Business System Analyst/ Scrum Master

Responsibilities:

• Experience facilitating Agile, Scrum application development teams to deliver technology solutions.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
• Experience with implementation of best practices like continuous integration, continuous Testing etc. Experience in handling platform migration, conversation projects in banks/FIS
• Conducted GAP Analysis prior to integration platform solutions withing a defined project scope. Experience in implementing changes in end client organizations.
• Worked on SQL Server, Query database to extract a set of data for the required condition to support analysis and manipulate using excel to arrive at a conclusion
• Manage functional, operational, and technical requirements of multiple projects and application migrations using BPM tools using Appian for low code development
• Responsible for UAT for all client on-boarding modules to include use cases, defect tracking, gap analysis and issue resolution.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Involved in creating PNR records, passenger records, with unique number. Good skills in working with internal as well as external individuals and organizations.
• Ensured financial statements are accurately stated via in-depth review/analysis of system generated revenue and expense activity reports.

Environment: Microsoft Office Suite, UNIX, SQL, SQL Server, Agile, SDLC, MS Project, UAT, Requirement Gathering, BRD, Etc.

Confidential, Boston, MA

Business Systems Analyst

Responsibilities:

• Acted as primary liaison between business users and IT Team, elicited requirements and business process information and documented them in BRDs and FSDs.
• Conducted Joint Requirement Planning (JRP) sessions with Stakeholders, SMEs, and Joint Application Development (JAD) sessions with IT groups. Identified the key changes and participated in Stakeholder Management to communicate effectively with them.
• Worked in Agile, scrum, and sprint environment to change the requirements and features set.
• Prepared and analyzed As-Is and To-Be in the existing architecture and performed Gap Analysis and created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of business from conceptual to procedural level.
• Created user storyboards, wireframes, and system prototypes. Also, involved in system designing considering business rules.
• Manage AML (Anti-Money Laundering) monitoring and flags representation within the On-boarding Tool
• Knowledge of various cardholder systems--Unisys, KYC, AML credit, legal TOPS
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams using MS Visio.
• Implemented extreme programming techniques and rules to determine cost analysis on small release plans and actual release schedules.
• Workflow design and documentation using the suite of BPM tools to include SIPOC, RACI and Visio process diagrams
• Helped in planning test cases for the system. Develop and implement test cases on the GUI interfaces to ensure that requirements were met; Implementation of system enhancements and conversions which included developing detailed documentation for and testing.
• Conducted weekly and monthly review meetings to discuss Modification and Enhancement Requests.
• Involved in documentation as to how to maintain and run scripts for future enhancements.

Environment: Microsoft Office Suite, UNIX, SQL, SQL Server, Agile, SDLC, MS Project, UAT, Requirement Gathering, BRD, Etc.

Confidential, Philadelphia, PA

QA Tester

Responsibilities:

• Analyzed Business Requirement Document and Technical Specifications Document and scripted the test cases.
• Involved in manual testing, automated testing, system testing, regression testing, user acceptance testing, and integration testing
• Performed manual and functional testing on various parts of the application and used Test Director for defect tracking. Followed Agile Methodology to emphasize on real time communication over written documentation.
• Actively participated in Walkthroughs and Daily status report meetings.
• Prepared QA Audit Test Report at the completion of the project.
• Prepared various test reports from Quality Center such as Test Execution Status, Test Execution Summary, Defect Summary/Details report.
• Used JIRA to Test Plans, Test Cases, and Test Scripts and for bug tracking.
• Highly proficient in using Microsoft excel, word, MS Project, MS PowerPoint, MS Visio

Environment: Windows, ALM/Quality Center, JIRA, Web services, SQL, Soap UI, Oracle, Agile, SDLC, STLC, XML, UNIX, MS Office.