SUMMARY

• 16 years of IT Experience in Finance, Manufacturing, Distribution and Retail Industries
• Experience in ERP Oracle E - Business Suite 11i, R12, Salesforce CRM, Microsoft Dynamic CRM & Siebel CRM
• Developed Business solutions by Translate stakeholder requirements into over various tangible deliverables such as functional specifications, user cases\stories, workflow/process, Data flow, ER Model, Data Model diagrams.
• Extensive experience on Order-To-Cash and Procure-To-Pay Process on Oracle EBS. Expertise in General Ledger (GL), Accounts Receivables (AR), Accounts Payables (AP), Purchasing (PO), iExpenses, iProcurement, iSupplier, Customer Online (OCO), Incentive Compensation (OIC), Cash Management (CM), Fixed Asset (FA), Inventory (INV), Order Management (OM), Warehouse Management (WMS), Shipping (WSH), Advance Pricing, Advance Global Intercompany (AGIS), Approval Management Engine (AME) & Service Contract.
• Experience in Functional Automation of Oracle EBS R12 modules worked in migrating HP UFT scripts to OATS - Oracle Application Test Suite used Oracle Test Manager as repository of Functional Automation Scripts
• Involved in Oracle Load Test to validating performance using OEM - Oracle Enterprise Manager
• Experience in Java code modification for OATS Scripts, Parameterization and Customization using Eclipse IDE
• Experience in Data Modeling and Design of Complex integration between ERP - Oracle E-Business Suite (TCA Architecture) to Salesforce CRM (Multi-Tenant, Metadata & Robust API Architecture).
• Experience in Enterprise-wide System Integration and MDM Master Data Management activity
• Analyze & Prioritize client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis and supported deployment planning with risk mitigation process.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio) and preparing End-User training documentation using UPK-Universal Productivity Kit Oracle tool.
• Orchestrated UAT Planning (MS Project Plan), Execution and Reporting across various geographical region for an Investment Bank
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications by aligning business requirements to functional and technical requirements.
• Competent in Implementation, Enhancements & Production Support for ERP and CRM Packages.
• Experience on Salesforce Admin activities involving Standard and Custom Object & Field Creation, Schema Builder, Process Builders, Workflows, Triggers, Sales Territory, Reports & Dashboards, Security Setups (Users, Profile and Role Hierarchy) for over 1K Salesforce users across various geographies, Quote templates.
• Experience in Migration from Salesforce Classic to Lightening Components by reviewing SFDC Org readiness & testing of Apex Classes, Setting up Collaborative forecasting.
• Expert in Release Manager for Salesforce CRM Apex Code movement using Change set from Dev Sandbox->SIT Sandbox->UAT Sandbox to Production Org.
• Implementation & upgrade expertise in Siebel CRM & UCM 8.x includes Sales, Marketing and Services modules for Commercial & Small Business Bank
• Experience in upgrading Microsoft Dynamics 2013 to 2015 for Banking and Distribution Industries.
• Skillful in Siebel Analytics for Sales Module using OBIEE, BIP Reports, EIM and Siebel Web Services
• Certified on i2 Factory Planner v6.x a Supply Chain Management Tool involved in implementation\upgrade at Dell
• Experience in PL/SQL Development and expert in SQL queries with any complex joins
• Worked on Change Management for deploying code Java, PL/SQL and Oracle configuration setup in Production for Herbalife.
• Experienced with EDI standards and processing 850-PO, 856-ASN, 810-Invoice and 855-Ack for Distribution client.
• Involved in ServiceMax app exchange for Salesforce CRM field Service process.
• Implemented Duplicate Check, Cloudingo deduplication for Salesforce auto merge of duplicate data for Account, Contact and Lead Object.
• Exposure to Aquant IO for Predictive AI automation of Case Management module of Salesforce.
• Design interface using Dell Boomi and Jitterbit between Oracle E-Business Suite and Salesforce CRM.
• Design Enhancement for Oracle Agile Product Lifecycle Management with Oracle EBS through iLink
• Experience in Project with SDLC methodologies: Agile, V-model, Waterfall modules & CMMI process standards
• Experience in UNIX file system and knowledge on shell scripting on Unix OS
• Specialist as a Software Quality Assurance in creating Project Estimates, Metrics, preparing Test Strategies, Test Plans, developing & reviewing Test Cases for Black-box, Functional, Regression, End-2-End, Integration, Database, Performance, User Acceptance Testing, Defect Tracking and Reporting.
• Proficient in test automation tool HP Quick Test Pro/UFT v9/10/11.x and worked on HP Load Runner
• Expert in test management tool HP Quality Center v8/9/10.X, HP ALM 11.5 and configuration management tool VSS, SharePoint, JIRA & Rally
• Experience on WMS & SCM tools Exceed 3.8 and Infor SCE 10.4.
• Experience on Salesforce Sales Cloud Classic, Microsoft Dynamic CRM 2013 & 2015
• Experience on Web Services testing using SOAP UI and protocol such as HTTP, REST, SNMP, SOA

TECHNICAL SKILLS

ERP Modules: EBS GL, AR, AP, PO, CM, OM, INV, WMS, OIC, Pricing, OCO, OKS

CRM Modules: Sales, Marketing and Services (ServiceMax)

Supply Chain: Management Tool i2 Factory Planner v6.x, Exceed 3.8, Infor SCE 10.4

Test Management Tool: HP Quality Center v 8.2/9.0/10.0 , HP ALM 11.5

Configuration Management Tool: JIRA, VSS, SharePoint, Rally

Test Automation Tool: HP QTP v8./9./10.x, HP UFT 11.x

Performance Tool: HP LoadRunner v9.x

Scripting: PL/SQL, C, C++, VB, UNIX shell script

Operating System: Windows- XP/7/10, UNIX, Telnet

Microsoft Office: Visio, Excel, PowerPoint, MS Access, MS Word, MS Project Plan

RDBMS: Oracle 10g, 11g, 12c

Reports: Noetix, Discoverer, OBIEE and BIP

Interfaces: Dell Boomi, iLink Adaptor

Product Life Cycle: Mgt Agile

PROFESSIONAL EXPERIENCE

Confidential

Enterprise ERP and CRM Business Analyst

Responsibilities:

• Experience in Data Modeling and Design of Complex integration between ERP- Oracle E-Business Suite (TCA Architecture) to Salesforce CRM (Multi-Tenant, Metadata & Robust API Architecture).
• Business Process & functionality mapping from Legacy Systems to Salesforce CRM & Oracle EBS
• Experience in Agile Scrum Software Development Lifecycle providing User Stories (JIRA) for Near-Term-Enhancement, Sprint planning and effort estimation.
• Configured functional test automation scripts using OATS on Oracle EBS R12 Finance and Supply Chain Modules
• Analyzing and coordination business activities and operational resources for various large Supply Chain and Financial Projects
• Analyzing and validating Enterprise Architecture, Data Model, Business Model against requirement documents
• Analyzing & Design model input/inbound and output/outbound interfaces using Dell Boomi between Oracle E-Business Suite and Salesforce CRM
• Design Enhancement for Agile Product Lifecycle Management with Oracle EBS through iLink Adaptor
• Extracting and analyzing Sales, Service and Marketing Data to build reports using Excel, Salesforce, Noetix
• Translating business requirement into optimal solution design
• Identifying project issues and analyzing issues in order to recommend solutions
• Analyzing and upgrading Oracle EBS Application to Order-To-Cash and Procure-To-Pay
• Planning and developing test plan for the Supply Chain and Finance Process
• Creating test scripts and scenarios to ensure that data meets the business requirements
• Coordinating problem and issue reviews with follow up on assigned actions using JIRA
• Documenting business processes and procedures for different development teams
• Evaluating business process for efficiency, usability and replacement
• Expert in Release Manager for Salesforce CRM Apex Code movement using Change set from Dev Sandbox->SIT Sandbox->UAT Sandbox to Production Org.
• Data Mapping, Integration and Migration expertise from Legacy Systems to Salesforce CRM & Oracle EBS
• Experience in Enterprise-wide System Integration and MDM Master Data Management activity.
• Experience on Salesforce Admin activities involving Standard and Custom Object & Field Creation, Schema Builder, Process Builder, Workflow, Trigger, Sales Territory, Reports & Dashboards, Security Setups (Users, Profile and Role Hierarchy), Quote templates,
• Experience in Migration from Salesforce Classic to Lightening Components by testing Apex Classes, Setup Collaborative forecasting.
• Recommending modifications to the project scope throughout the project life cycle based on the project status and business issues arising during the project - RAD - Risk Assessment Documentation
• Developing reports for management about project status, issues and outcomes
• Involved in ServiceMax app exchange for Salesforce CRM field Service process
• Implemented App Exchange tool Duplicate Check, Cloudingo deduplication for Salesforce auto merge of duplicate data on Account, Contact and Lead Object
• Exposure to Aquant IO for Predictive AI automation of Case Management module of Salesforce

Confidential

Senior Business Analyst

Responsibilities:

• Developed Business solutions by Translate stakeholder requirements into over various tangible deliverables for Connection Manager, Order Manager and Warehouse Manager (Infor SCE 10.4, Exceed 3.8) by designing functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Analyze & Prioritize client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis and supported deployment planning with risk mitigation process.
• Created Test Plan, Test Scenarios, Test Cases and Execution.
• Orchestrated UAT Planning, Execution, Reporting, Production Deployment Planning and Validation