SUMMARY:

• A self - motivated Business Analyst, with excellent organizational skills, is highly efficient and have a good eye for detail balanced by great communication and collaborative skills. My extensive experience managing Requirement Lifecycles (Safe, Scrum and Agile methodology) strengtaned my ability to write TEMPeffective Use Cases, User Stories, using UML for initial development.
• My excellent analytical and problem-solving skills coupled with hands on experience with data modeling enable me to handle multiple projects while producing high quality work in a fast-paced, deadline-oriented environment. me is also a quick learner who can absorb new ideas and can communicate them clearly and TEMPeffectively.
• In addition to my hard skills and knowledge, me have strong interpersonal, communication, and leadership skills. This is coz me combine professionalism with a solid academic background and commitment to excellent customer service to deliver quality work. me have been described as a "take charge" person, that also has the ability to TEMPeffectively communicate and work well in a team. me also have extensive practical experience conducting presentations to various stakeholders and white board sessions.
• As a Certified Scrum Master and Certified Product Owner, me practice Agile methodology and incremental implementation in all projects. me also have growing knowledge at AWS Cloud Computing platform as Sysops Admin and Solution Architect.

TECHNICAL SKILLS:

• Project Methodologies Rational Unified Process (RUP), SDLC, Waterfall, Agile, Object-Oriented Analysis and Design (UML/OOAD)
• Business Skills SaFe Agile, Scrum, Sprint, Kanban, Use Case Modeling & Analysis, Business Requirement Document, Personas - UI/UX.
• Business Tools MS Visio, RFP 365, Rational Rose, Jira, Confluence and CA Rally, MS Access, Excel, Word, Outlook, PowerPoint, Visio, Ms Project, SQL, HTML, JavaScript, MySQL & SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, CA

Technical Business Analyst

Responsibilities:

• Led the analysis of the existing Grant Delivery Management System at Confidential functional requirements, user pain points and conducted User Requirements Sessions.
• Visited Universities and Private coleges in California with CSAC Leadership to understand User Requirements, how to improve User models and legacy applications.
• Responsible for gathering and documenting Legislative, Business, Functional requirements for all the provisions and their impact on the existing products and systems.
• Requirements elicitation methods, such as interviews with a low fidelity wireframe with business users.
• Experience in all the phases of Software Development Life Cycle SDLC, business process modeling, requirements gathering, As-Is To-Be Analysis, Fit-Gap Analysis, and feasibility studies.
• Strong background in software construction methodologies using SOLID & Software Design Patterns in MVC.
• Working with State Technical Team on .net applications based on detailed system and architectural specifications to better understand workflows and business rules.
• Provide technical advice on complex programming and develop test plans to verify program logic.
• Performing UAT requirements analysis, create and execute UAT scenarios for various program level features.
• Used SQL queries to identify data points within a system are actively in use and halp determine whether new data elements are fit for use in the business rules engine.
• Working knowledge in writing SQL query for identifying databases involved in the application development.
• Created, developed, and managed User Stories, features, and epics in Jira.
• Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes in Jira.
• Worked with the state team to ensure deliverables meet the requirements, are tested, and are signed off.
• Collaborated with QA team members to come up with good design frameworks that can be easily implemented with manual and Selenium automation testing.
• Facilitated testing,, and rollout of new or modified systems related to area of assignment including seeking out, receiving, and evaluating user feedback.
• Dashboards and reports configurations in Jira for reporting.
• Conducted sprint planning, review, retrospective meetings and provided support to product owner and liaised with business and technical team.
• Conducted traceability management of requirements to future deliverables.
• Used Scrum & Agile methodologies to develop solutions sooner and iterate revisions into applications.
• Worked on developing, implementing, and managing Requirements Change Management process. Worked closely with Confidential Product Owner, Scrum Master for backlog elaboration and prioritization.
• Expertise in creating UML diagrams like Activity Diagram, Sequence Diagram, Data Flow Diagram and Wireframe Prototyping using MS Visio.
• Part of Capacity planning and Architecture Design of AWS Infrastructure to ensure critical system security using best-in-class cloud security solutions and practices. Hands-on experience in creating VPC using NACL, public, private subnets, Inbound & Outbound Security Groups, Route Tables, NAT Gateway, as per requirement and distributed them as groups into various availability zones of the VPC.
• Worked with the state team on all activities listed in the State's Project Approval Lifecycle (PAL) process and developed and finalized project procurement vehicles including documenting detailed solution requirements and worked on various technical documentation on detailed solution requirements.
• Developed technical documentation using best practices and methodologies on writing detailed level solution requirements which maps to high level functional requirements.
• Conducted comprehensive market research activities to identify solution alternatives and halped with developing and finalizing project procurement vehicles.
• Advised on vendor management vehicles and vendor performance metrics and worked with the team on all activities listed in the State's (CDT) Project Approval Lifecycle (PAL) process.
• Collaborated with the Project team, consisting of various technical and business subject matter experts and provided guidance on establishing and monitoring quality standards.
• Worked with the project team on Risk Management and ensure showstopper items are resolved expeditiously.

Confidential - San Francisco, CA

Business Analyst

Responsibilities:

• Participates in standing meetings as necessary, including but not limited to data warehouse, medical management system, claims system and team building.
• Excellent understanding and hands-on experience with EDI transactions - X12 EDI 835, 837, 834, or 811,820, 270 and 271 transactions mapping experience.
• Clear understanding of Medicare (Part A, Part B and Part D) and Medicaid benefits as well as business processing.
• Worked closely with the scrum master in scrum forecasting and scheduling.
• Involved in developing Business Logic Layer and Data Access Layer for multi-layer software architecture patterns.
• Develop various technical assistance products related to modular design best practices and evaluating modular design of State and Tribal child welfare information systems.
• Prepared Test Plans for each release, written Test Cases and executed them as part of Functional Testing. Prepared Test Reports and Deliverables and submitted for version releases.
• Collaborates with State Team, Solution Architects, Quality Assurance Analysts, Software Developers, and Release Analysts in a DevOps model to extend the capabilities of the applications.
• Performed In-Death analysis of systems and business processes of Medicare Part D as per CMS rules and procedures.
• Excellent Knowledge of Medicaid Management Information System (MMIS).
• Knowledge of Centers for Medicare and Medicaid Services (CMS), and Federal Employee Programs (FEP).
• Responsibility included modifications to a customer’s mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade.
• Implemented Agile methodology and developed Performance Test Strategy, Test Plan, Test Requirements.
• Documentation, tracking and reporting of all compliance activities and meetings.
• Converted Business Requirements to the Functional Specification and Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and MS Visio.
• Joint Application Design to collect business requirements while developing new information systems for a company
• Developed a Requirement Traceability Matrix to address Requirements and Use Cases.
• Assist project manager in preparing time estimates and justification for assigned tasks and assist support and/or project personnel with resolving technical problems.

Confidential, Redwood City, CA

Business System Analyst

Responsibilities:

• Development of Marketo custom templates, landing pages, flows and smart lists. Integration with Salesforce.
• Participated in requirements Gathering and definition of ER (Entity Relationship) diagrams using MS Visio. Also used Schema builder within Salesforce to import an ER diagram representing the data architecture of Perspective’s instance of Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom Objects and fields for transactional, credit and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Configured Role based Authorization on Object/Field Level, Identity Confirmation and Login Restriction.
• Developed UML diagrams (Activity diagrams, dataflow diagrams & ER diagrams) and use case diagram using MS Visio for comprehensible visual representation
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Working with developer team on Java applications based on detailed system and architectural specifications

Confidential - Hartford, CT

Business System Analyst

Responsibilities:

• Gathering and documenting Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys and User Stories.
• Experience analyzing business problems and translating business requirements into technology solutions that consider system performance, usability, quality, cross-system interdependencies, and scalability.
• Provides software development and support for the company's business solutions within a defined Software Development Lifecycle.
• Experience creating/running, publishing/sharing report for different modules on ServiceNow using established KPIs.
• Working closely with Product Owner and other Business Analysts within the program to ensure integrity of the end-to-end solution.
• Extensive experience in developing UI mockups, data flow diagrams, Process flow diagrams, prototypes, responsive design, Mobile native application, web application.
• Working with developers’ team to understand SOAP or REST web services.
• Liaise between ServiceNow application users and me.T in the analysis, design, testing for application development to ensure optional operational performance that meet business needs
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Queried and Imported and Exported data using Data Loader and Workbench.
• Strong experience in working with agile lifecycle, and/or tracking, and process management tools like Rally and JIRA. Extensively used Rally for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks and Planning Iterations and Releases.
• Work with client to document future state processes for Incident Management, Change Management, Knowledge Management, and Service Request Management.
• Applying UML to business requirements definition, business systems modeling to align business needs with technical implementation.
• Use of Scrum & Agile methodologies to develop solutions sooner and iterate revisions into applications.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which halped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Understanding of Cloud Computing services and deployment phase - Write, review, and edit reports, use cases, system documentation.
• Working knowledge and practice working in Software Development Life Cycle (SDLC), agile development environment with strong engineering principals using SCRUM.
• Assisted scrum master and product owner to estimate the effort and updated the Release Backlog accordingly by prioritizing User Stories.

Confidential

Role: Sr Analyst

Responsibilities:

• Daily and weekly reports to operations about production instances.
• Applied Lean tools to improve process (Brainstorming and Pareto Chart)
• Working with cross functional departments within the organization, create swim lanes diagram to represent inter-dependency functionality.
• Work with managers to capture process flow and current process problem.
• Joint Application Design to collect business requirements while developing new information systems for a company.
• Collaborated with other QA team members to come up with good design framework that could be easily implemented with manual and Selenium automation testing.
• Ensure that requirements are understood and approved by all stakeholders. - Manage requirement traceability and changes throughout the project lifecycle.
• Identify all the functions, processes and reports that must be tested and develop test scenarios and test cases during the User Acceptance Testing with QA Team
• Used the Traceability Matrix to trace the requirements through each stage of 1the requirement gathering process, which considers any changes in scope during the life of the project.
• Used MS Visio to carry out business modeling, data modeling (ER Diagrams), Object modeling (use case) to develop business architecture for rapid and controlled Application development.
• Performed mapping processes and reviewing with business teams.
• Assisted the Technical team to creating user manuals, create user guides, planning postproduction tasks, planning user, and managing production tasks.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Proficient in writing basic SQL queries and assisted with extracting data to create Data Mapping Document.

Confidential

Process Executive HR Service

Responsibilities:

• Performed the duties of a HR generalist for the organization.
• Worked for and administration department for Lloyds TSB Bank.
• Mapped out employee programs to further advancement within the company.
• Provided advice to employees about career path opportunities within the company.
• Assisted the Technical team to creating user manuals, create user guides, planning postproduction tasks, planning user and managing production tasks

Confidential

Sr Quality Analyst

Responsibilities:

• Identified and give feedback on agent shortcomings in soft skills and process knowledge.
• Ensure Voice of The Customer (VOC) is atomic.
• Call calibration with operation to bridge the gap between quality and production.
• Capture Clients and Vendors Critical to Quality parameters.
• Preparing shift timing reports on production and quality.
• Providing feedback to operations regarding any deviations in the process.
• Supervision of the team up to 15 team members.
• Capture business problem and scope in project charter - Statistical Hypothesis Testing, DMAIC, Six Sigma.
• Performed user sessions after the implementation phase of the project.