SUMMARY

• Sr. Business analyst with 10+ years of experience in requirements gathering, writing test scripts, documentation, ERP implementation and spend analysis in
• Extensive experience in leading vendor management system (VMS) and procurement activities, preferable within a retail and supply chain environment. (Fieldglass, Beeline, etc)
• Thorough understanding of Software Development Life Cycle (SDLC); involved in all phases from planning to the implementation stage. Experienced in Agile methodology.
• Experienced working as a Business Analyst in various roles and functions including Ariba implementation, Concur Travel Expense implementation, Oracle R12, System migration, Creating Statement of Work SOW, Use Cases, Supplier Consolidation, Spend Analysis, Gap Analysis, Demand Analysis, Data and BI integration, Data Mapping, Order management, Vendor management, Reporting, Procure to Pay P2P, Project Management, Contract Management, Software Licensing, Fieldglass, Documentation, Testing, Inventory management, Supply Chain Procurement Metrics, Data Validation.
• Demonstrated strengths in supply chain planning demand planning, supply network collaboration, sales and distribution, forecasting, inventory management, material management and transportation planning.
• Comprehensive understanding of Project Management, Project Plan, and use case development, documentation, preparation of test scripts, data consolidation and spend analysis.
• Maintain Project Charter, Project Deliverables Matrix and Project plan and update the team on any changes on priority.
• Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops and requirement elicitation sessions with end - users, clients and stakeholders.
• Experience in Requirements Definition by Eliciting requirements using Joint Requirements Planning JRP sessions, interviews, document analysis, scenarios, brain storming, requirements business process descriptions, use cases, scenarios, business analysis, task and workflow analysis with project stakeholders like Business sponsors and IT sponsors.
• Develop and analyze the documents for consistency, feasibility, and completeness, and then formulate them as Business/ User Requirements/High Level Business Needs and then translating all details in Requirements Report/Business Requirements Document BRD template.
• Documented requirements and training manuals and trained end users on various systems.
• Developed Change System Requests CSR for future application updates and managed the user acceptance testing UAT, BRD, Interfaces, Business Process Re-engineering, Test Script Development and implementation of various ERP applications including Ariba, Concur system, SAP, Oracle and OneSource.
• Led cross functional sourcing teams for different clients and categories and improve relationship and compliance with preferred suppliers.
• Demonstrates understanding of vendor management concepts and implementation techniques including contract negotiation and vendor performance monitoring.
• Developed metrics on Key performance Indicators KPI for the business.
• Assisted in system support after go-live and helped in resolving gaps identified to improve operational process.
• Work closely with different functional teams to mitigate risks and achieve business goals and meet customer requirements.
• Managed ad hoc team working with major aerospace projects in helping streamline complex supply chain with updated e-supply chain software solution.
• Extensive experience in resolving conflicts, improving supplier relations and transportation logistics, reducing costs and recommend ways to improve operations.
• Manage Procurement projects from inception to completion and training different teams.
• End to end implementation experience in Ariba, Ivalua, Concur, Oracle, OneSource and SAP systems.
• Communicated effectively with the team members, stake holders and remained a focal point of contact for any issue resolution with respect to the requirement and testing of the application.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, RUP, UML, SDLC, Scrum, RUP, V-shape modeling

Change Management Tools: Rational Clear Quest, Rational Clear Case.

Business Modeling & Versioning Tools: Rational Composer, MS VISIO, Visual Paradigm, Rational Rose; Rational Requisite Pro, Rational Clear Case, SAP

MS Office: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access

Programming Languages: Structured Query Language (SQL).

Operating System: Windows NT/98/2000/XP.

Databases: Access, Oracle 8i/9i/10g,11, Teradata V2R5.1, DB2, MS SQL Server 7.0/2000

Other known tools: Informatica, Load Runner, Win Runner, Crystal Ball, Expert Choice, Core, Caliber, Oracle EBS suite.

OLAP Tools: Business Objects XI, Tableau

Testing tools: Rational Robot, Rational Clear Quest Test Manager, HP Quality Center, Quick Test Professional, LoadRunner, WinRunner, Test Director, SQL Server, TOAD

Apps & Webservers: Apache web server, Tomcat, Web logic 8.1, IIS

PROFESSIONAL EXPERIENCE

Confidential, Chattanooga - TN

Sr. Business Analyst/VMS

Responsibilities:

• Performed as an ERP consultant providing detailed business analysis using SAP technology in the consumer goods industry.
• Improved purchase order alert functionality usage by 70% by designing and implementing a customized logic.
• Worked ON MS Suite powerpoint Excel, Beeline, B2B, Fieldglass, Bullhorn, Salesforce fom Vendor Management System (VMS).
• Implemented the Ariba Sourcing and contract module, replacing the manual Purchase Requisition process with Ariba online tool, decreasing approval and processing time, enhancing tracking capability and establishing standardized processes across business domains
• Business Analyst lead on project to convert manual procurement process to Ariba 12s1 online tool. Worked on Ariba sourcing and contracts modules for Enterprise Vendor Management domain.
• Led Supplier review and rationalization using Demand Change Request DCR and Ariba tool with resultant improvement in quality and service.
• Reduced service request and incident count by 50% by implementing Vendor Managed Inventory process.
• Introduced standardized templates for reporting purpose, decreasing wait time from 180 to 5 minutes.
• Enhanced system performance by 30% by implementing several innovations and process improvements.
• Made forecast recommendations to ensure a proper level of inventory in a warehouse with >100k items which in turn contributed to 25% inventory reduction.
• Collaborated with global supply chain team to streamline the overseas suppliers and reduce material shortages up to 20%.
• Support VMS Systems (Fieldglass, Beeline, IQNavigator) processes and configure VMS system to customer specifications.
• Communicate with the field office support to asses, analyze and improve customer support using VMS software.
• Worked with Beeline group to add Beeline as the program's VMS tool.
• Analyzed statistical data and reports to ascertain trends in performance, resulting in maximum effective and efficient use of logistical resources.
• Improved customer service performance from 80% to 99%.
• Maintained SharePoint site containing vendor management documentation.
• Responsible for forecasting demand, managing inventory and planning the replenishment cycles on a daily basis to prevent product excess or shortfall/stock out situation in SAP SNC.
• Carried out replenishment runs by taking into account sales from SAP BW, forecast from SAP APO and created sales orders in SAP SD.
• Expertise in implementing end to end purchase order life cycle in addition to outline agreements, source list, info records, quota arrangement, scheduling agreement and subcontracting in ERP system.
• Hands-on experience in Purchase Order creation, Purchase Order Release, Scheduling Agreement, Confirmation of orders, Goods Issue and Goods Receipt.
• Analyzed and tested Message Transmission data (IDOCS and XML proxy messages) from and to SAP ECC.
• Proven expertise in SAP PP in setting up MRP, BOMs, routings, work centers/ resources, planning and optimization.
• Hands on experience in SAP MM in configuring Material Master Data, Vendor Master Data, Purchase requisition, Purchases order and Scheduling agreement.
• Maintained and reviewed CIF Integration Models for Master Data and Transaction Data transfer between R/3 and APO.
• Helped develop use cases, project plans and manage scope; Assisted in building a business analysis process model using Visio. Performed requirement analysis.
• Conducted weekly client calls with the planning team to discuss about the current issues related to forecasting demand and inventory and present process improvement ideas for approval.
• Strong understanding of Kanban process, Just In Time/Lean Management, economic order quantity (EOQ).
• Displayed excellent interpersonal skills; familiar with the intricacies of customer service management and maintaining relationships with customers and vendors to facilitate ongoing business engagement.
• Led and mentored a team of six software engineering analysts successfully over a period of 18 months.
• Utilize Microsoft Excel to build, manage, and analyze report for VMS (Beeline, B2B, Fieldglass).
• Reconciling client accounts as per the contract and payment history (VMS).
• Directly involved in supporting key supply chain processes to reduce costs and increase operational efficiency.
• Provided training to Supply Chain stakeholders - planners/schedulers/buyers.
• Improved vendor's delivery schedules by streamlining order lead times and supply lead times.
• Coordinate renewal requirements with Software vendors and actively involved in negotiating new Software Licensing, pricing agreements and terms.
• Created vendor and carrier database in TMS to identify best carrier for various segment lanes based on specific criteria.
• Participated in Quality Assurance and control meetings such as test strategy, test methodology and test plan meetings. Assisted QA team in system and integration testing.
• Responsible for managing IT documentation to corporate vendor management process. Involves contacting vendors to collect artifacts including non-disclosure agreements.
• Developed Standard Operating Procedures SOP for purchasing activities, vendor management, continued improvement and quality process.
• Developed and reported metrics of corporate, customer and vendor intermodal performance on monthly basis performed ad-hoc analysis and reporting for IT department.

Environment: Tableau, Pivot Tables, mySQL, SAP ECC, SAP SCM,HTML,SAP CRM, SharePoint, SAP Business Objects, Demantra, Oracle Agile PLM, Crystal Reports, Google Apps, MS Excel, MS Access, IBM Suite, HP ALM, SQL Server, UNIX, Linux, PuTTY, MS Office Tools, MS Project, Clear Case, Waterfall, Quality Center, JAVA, Web Services.

Confidential, Frisco - TX

Sr. Business Analyst/VMS

Responsibilities:

• Developed and recommended RFP process for 3PL selection process for parts and supply distribution.
• Designed KPI metrics for company managed operations based on transport modes to identify strengths and weaknesses against industry standards.
• Provide additional services for other areas of Vendor Management Office such as Risk Management and Contract Management.
• Facilitated and participated in Joint Application Development (JAD) sessions for communicating and managing expectations with the business users and end users.
• Proficient in developing Use Case Diagrams, Flowcharts Behavior Diagrams (Sequence diagrams and Activity diagrams) based on UML methodology using MS Visio.
• Maintained inventory control, answered phone calls on multi-line phone systems, greeted Customers, communicated with clients and vendors, and responded to and successfully resolved Customer complaints and inquiries.
• Utilized VMS tools (Fieldglass, Beeline) to post requisitions, onboard workers, manage time and expense and provide client reporting.
• Retrieved, organized, and uploaded worker data into the VMS, creating functionality in the system for vendors and workers.
• Conducted several Requirement Gathering Sessions (RGS) and Joint Application Design (JAD) sessions for gaining detailed requirements and finalizing Business Requirement Document (BRD).
• Tracked and evaluated VMS for necessary steps for on boarding and off boarding contingent workers
• Generation of test protocols for software testing and validation.
• Attended VMS and Strategic Account review meetings via phone and provided summary reporting to management team.
• Worked on Vendor, worker, and client relation correspondence management and VMS.
• Analyzing client's billing versus what has been entered into the VMS operating system.
• Involved in development of Master Test Plans and Test Scripts in OQ and PQ/UAT.

Environment: Tableau, Pivot Tables, mySQL, SAP ECC, SAP SCM, HTML,SAP CRM, SharePoint, SAP Business Objects, Demantra, Oracle Agile PLM, Crystal Reports, Google Apps, MS Excel, MS Access, IBM Suite, HP ALM, SQL Server, UNIX, Linux, PuTTY, MS Office Tools, MS Project, Clear Case, Waterfall, Quality Center, JAVA, Web Services.

Confidential, Brentwood - TN

Business Analyst

Responsibilities:

• Optimization of retail and logistical procedures using DCR tool to identify and eliminate duplication or Purchase Orders using DCR tool.
• Developed and maintain the vendor management budget. Conduct budget analysis, identify gaps and establish savings targets tracking tools for vendor and procurement services
• Collaborated with Developers and Retail Supply Chain Managers to establish the technical vision and analyze tradeoffs between Usability and Performance needs.
• Provide ongoing analysis of the Transportation cost, Raw material procurement, Back-order, and Delivery processes and assist management in recommending, implementing and measuring ongoing improvements to DCR and Ariba application.
• Understand and implement the Supply Chain function of the business and integration of Ariba with People soft.
• Manage day-to-day customer service interaction with clients, management teams including daily information flow, problem solving, and training for VMS tools such as Fieldglass and IQ Navigator with focus on continuous process improvements.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Generated periodic status reports, made presentations using Power Point, MS Word and excel and played a facilitator role in JAD & RAD Sessions.
• Support the VRA's (Vendor Risk Assessments) and associated activities, such as: vendor risk calls, coordination of security requirement follow up with vendors and EP, including documentation and reporting
• Liaison between customer requirements and system functionality and conducted rate analysis to identify cost saving.
• Conducted daily standup, RAD Rapid Application Development JAD meetings Joint Application Development to measure the progress of the project against business requirements.
• Developed change system requests CSR for future application updates and managed the user acceptance testing UAT.
• Successfully implemented pilot of E procurement/Commerce system in the Supply Chain function of the business.
• Assisted in system and process support after go-live and helped in resolving gaps to improve operational process.
• Participated in major contract negotiations with top suppliers securing consistent supplier and competitive prices.
• Work closely with different functional teams to mitigate risks and achieve business goals and meet customer requirements.
• As a Subject Matter Expert SME evaluated different systems and scored them based on functionality, ease of use, visibility and fit for Supply Chain Business Process and structure against existing system.
• Analyze contractual terms with management to ensure rates within PeopleSoft and VMS match the service agreement.
• Tested the application thoroughly. Manual Tests involved Functional testing and Integration Testing.
• Run VMS reports for timesheets, engagements, invoices, etc. to ensure accuracy.
• Tactically prepared RFP and RFQ for external suppliers, negotiated special rate quotes, and helped new suppliers to be on board for new businesses.
• Participated in major contract negotiations with top suppliers securing consistent supplier and competitive prices.
• Measures vendor performance against contract SLAs and expectations.
• Manages vendor scorecard process and conducts conference calls with vendors to review vendor compliance and scorecard assessment.
• Mitigate risk in vendor relationship by partnering with Risk department on vendor activity and policy. Holds regular status meetings with management to improve the effectiveness of vendor management services.

Environment: Agile PLM, Crystal Reports, Google Apps, HTML, MS Excel, MS Access, IBM Suite, HP ALM, SQL Server, UNIX, Linux, PuTTY, MS Office Tools, MS Project, Clear Case, Waterfall, Quality Center, JAVA, Web Services.