SUMMARY

• Strong eCommerce Agile Business Analyst/Product Owner/ Scrum Master wif extensive experience in planning, executing and implementing projects, managing project resources, and taking ownership on timely delivery of products in every Sprint
• Consulting in teh areas of Mobile Apps, Product Marketing - AEM, Omni-Channel, eCommerce, Order Management System, Point of Sale (POS), Kiosks, Retail Stores, Digital Platforms, and Websites
• Experience in various fields of IT, Telecommunications, Finance, Banking, Credit Cards, Loyalty Programs, Cart and Check Out
• Proficient in Operations Management, Process Management, Client Relationship Management, Team Management, Application Support and Process Improvement
• In-depth knowledge of Software Development Life Cycle (SDLC) methodologies
• Well-versed wif leading industry tools including: Rally, TDP, JIRA, Version1, Caliber, MS Visio, MS Word, MS Excel, and MS PowerPoint to develop various project deliverables
• Learn quickly, able to become Subject Matter Expert in a short amount of time
• Completed teh BA certification on teh guidelines of BABOK

TECHNICAL SKILLS

Languages: SQL, C#, Microsoft Visual Basic, XML, HTML, .NET, SQL Queries, JavaScript

Databases & ETL: Teradata, EDW, SQL Server 2000/2005/2008, SQL Server Data Transformation Services (DTS), Oracle, JAVA, NP6, SMART, ServiceNow, SnagIt, Citrix, Mainframe, Java, SQL, ORACLE ATG, Queries, Oracle database, NP6, Android, IOS, RFM (Restaurant File Maintenance), JIRA, Lotus Notes, ALM, HP Quality Center

Reporting Tools: SQL Server Reporting Services, MicroStrategy, Tableau, Tealeaf, Adobe

Analytics: AEM, Hadoop/No SQL Ecosystem HDFS, Map Reduce, Hive, Sqoop, Cassandra, Kafka, Storm

Software Engineering Tools/Technologies: .NET Framework, MS Visio, MS Visual SourceSafe, WinCVS, VMWare, XSD, XML, JSON, EDI, REST, SOAP

Order Management System Products: Sterling Order Management System, SalesForce, OCE

PROFESSIONAL EXPERIENCE

Confidential, Dallas - Tx

Agile/SAFe Agile Business Analyst

Responsibilities:

• Created and maintained teh requirement documents; Feature Sets, Vison, Scope, Epics, Traceability Matrix, Test Cases, User Stories, Content Documents, Wireframes, Functional, Non-functional, and Gap Analysis
• Successfully streamlined current cart and checkout flow to provide enhanced experience to customers and increased revenues
• Help Manage and optimize teh flow of value through teh ART and Solution Train using various tools, such as teh Program and Solution Kanban and other information radiators
• Establish and communicate teh annual calendars for Iterations and Program Increments (PIs) Facilitate PI Planning readiness by fostering thepreparation of Vision and Backlogs, and throughPre- and Post-PI Planning meetings Facilitate PI Planning events.
• Facilitate periodic synchronization meetings, including teh ART sync Confidential teh Program Level and teh value stream syncfor Solution Trains
• Help drive teh Lean User Experience (UX) innovation cycle
• FacilitateSystem Demos and Solution Demos.
• Drive relentless improvement via Inspect and Adapt workshops; assess teh agility level of teh ART and Solution Train and halp them improve
• Facilitate periodic synchronization meetings, including teh ART sync Confidential teh Program Level and teh value stream sync for Solution Trains.
• Assist wif economic decision-making by facilitating feature and capability estimation by teams and teh roll-up to Epics, where necessary.
• Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets Help manage risks and dependencies Escalate and track impediments
• Analyzed and participated in design of various eCommerce features such as customer login, registration, product catalog, shopping cart and checkout flow, personalization, payment solution, retrieve saved cart, product information management, cart abandonment, and pricing and promos
• Responsible for teh full systems lifecycle from requirements gathering through implementation of program management solutions
• Applied subject matter expertise on eCommerce Platform to identify, develop, and implement techniques to deliver business outcomes
• Drove teh enhancement of Learn, Buy, Get, Use, Pay and Service (LBGUPS) processes for smooth customer experience based on Adobe Analytics and IBM Tealeaf customer experience reports
• Obtained requirements and developed user stories for express checkout and orders dat fall out (legacy products dat cannot be ordered online) shows relevant CTO/CTA (Call to Order/Call to Action) messages wif correct toll-free numbers for customers to call
• Enabled more precise search functionality for “Check Availability” allowing customers to see what products are available in teh region using city, state and zip code
• Defined and followed best practices to manage performance and scalability of eCommerce solution
• Helped design eWallet for customers where customers can save their vouchers/coupons/promotions code/loyalty rewards and use them against any purchase of products or services
• Helped define Buy-Flow, Checkout and Back Office fraud monitoring and fulfillment processes
• Tracked changes and daily releasable items for enhancements, analyzing impact
• Created and followed up on JIRA tickets for teh change requests received from various business partners; Tested them in prestage and test env to validate and bring them to closure ensuring smooth functionality of teh website
• Collaborated wif teh Search Engine Optimization (SEO) team to find teh presence on teh internet for teh products and website using keywords, links, images, title tags, build incoming and back links keeping teh content updated via daily releasable process for search optimization
• Owned bundles & cloud solutions product launch and assisted in product marketing efforts - blogs, case studies and e-support articles
• Managed relationship wif senior business partners; Provided guidance to trusted partners and collaborated on solutions/roadmaps
• Performed analysis and created solution design documents of cross-functional and complex business requirements; designed complex cross-functional solutions for others to code
• Defined and measured key KPIs such as Engaged Visitors, Checkout Drop Rate, Conversion Rates etc. to gaze teh gaps and ensure teh success of digital eCommerce Platform
• Collaborated wif Content, UX, Legal, Dev, PMT, QA, Daily Release, Incubator, Testing and other stakeholders to provide a good mobile/web experience to teh users
• Tested applications on webpage, mobile devices to ensure teh correct content is being displayed - including customer info, product, pricing, promo codes, delivery address, and save cart emails sent out if customer saves cart
• Reviewed and participated in Sprint Backlog grooming sessions for two-week Sprint duration
• As part of Agile environment, reviewed CRD’s, UX- wireframes, test cases and other documentations
• Participated in Sprint Planning meeting and strove to sprint commitment of teh stories to be delivered by end of Sprint by collaborating wif Scrum Master and other stakeholders
• Actively participated in all Sprint necessities (Daily Stand-Up/Sprint End Demo/Sprint Retrospection/Burn Down Charts/Team Velocity/Scrum of Scrums)
• Took initiative to innovate and take ideas from concept to implementation while providing leadership and direction to teams

Confidential, Plano, Tx

Business Analyst/Scrum/Agile

Responsibilities:

• Actively work wif teh teams to identify and remove blockers.
• Participate in Daily Stand ups.
• Gathered requirements from Stakeholders, Finance, Asset Protection, Legal, Business Management Content Team, Customer Contact Center and Warehouse Operations teams
• Created scope and deliverables and implemented change control, time and cost management
• Documented teh functional specifications for each operational report and secured approval from business stakeholders
• Worked wif various teams to identify right source to pull teh data points, conducting JAD, Sprint Retrospectives, and Story Grooming
• Obtained requirements and developed User Stories and Use Cases for e-commerce, digital platform, collaborating wif different stakeholders to apply new products, promotions, and marketing techniques
• Learned teh Manhattan OMS product and recommended teh right table and columns to pull teh required data
• Worked on Mobile, POS function for BOPIS - and instore management
• Worked closely wif teh teams to develop blogs for search optimization
• Created new and improved catalog for online customers
• Worked as a part of Scrum team, in an Agile methodology wif sprint cycles, daily stand ups and story implementation
• Served as a point of contact for teh client’s stakeholders and provided customer support in addition to team building wif on and off shore agile teams
• Collaborated and worked wif various IT teams and businesses
• Created storyboard of backlog items in Agile and developed item according to business needs
• Updated Master Program project plan for assigned projects according to cadence defined by teh Program
• Developed “As-Is” flow diagrams and “To-Be” process flow diagrams tan assessed teh changes from current state to identify and deliver teh training needs of business users
• Provided clarification to team on functional and business-related questions
• Responsible for bringing all teh required data for analytical reporting into teh Enterprise Data Warehouse (EDW)
• Worked on store IT environment for POS, Drive Thru, Front Counter, Routing, and Digital Menu Board
• Gathered requirements, created teh user stories and built backlogs for mobile and web-based application
• Added required information into user stories such as business value, scope of change, non-functional requirements and acceptance criteria
• Prepared test cases and tested teh application
• Extensive use of JIRA to create user stories
• Worked on ERP application and performed troubleshooting
• Created impact analysis of source changes and ensured existing EDW functionalities were not impacted
• Created story prioritization based on business, program and reporting team ask
• Gained good knowledge of teh Sterling OMS and halped define teh contract between systems and modeling teh tables
• Provided all teh required inputs for teh technical solution and participated in design sessions
• Provided all teh required inputs for data modeling, reviewed teh data model and ensured dat it satisfied business requirements
• Assisted teh business reporting and scrum teams to understand teh ecommerce, inventory and store operations data and business processes
• Drove platform strategy, roadmap and launch; Contributed to Product Pricing and Marketing Promotions/Loyalty for mobile, website and web app
• Tracked timing, issues, and risks and reported to program manager
• Provided clarification to team on functional and business-related questions
• End to End involvement from in-taking ideas, creating business cases and converting ideas into projects
• Prepared business case document to convert Basket Transfer idea into a project
• Identified business process improvement opportunities
• Conducted requirement gathering workshops wif teh client, after which carried out a thorough requirement analysis and contributed to solution design based on teh inputs
• Prepared Business Process Architecture diagrams and project tollgate documents
• Converted business requirements into functional specifications
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Created Test Scripts for UAT and coordinated UAT wif teh Business
• Identified gaps and came up wif solutions for “linking web and store sales transactions” and Inventory Not Found reporting
• Identified gaps and came up wif teh solution of “Linking Rewards” (loyalty program) to teh registered accounts
• Identified and Implemented process improvements to reduce teh employee effort and accurate inventory and finance accounting

Confidential, Oakbrook, IL

Sr. Business Analyst/Scrum/Agile

Responsibilities:

• Drove high visibility and high impact digital projects for McDonalds website and mobile apps
• Created teh requirements specification documents
• Updated teh Requirement Specification and Design documents
• Performed GAP Analysis between “As-Is” & “To-Be” process & design, risk analysis of existing system, and evaluated benefits of new system
• Developed Reports using SQL Server Reporting Services (SSRS)
• Prepared test cases and tested teh application
• Lead Data Management team for smooth functioning of teh stores and acted as single point of contact for POS/KIOSK/Mobile App/Digital related issues wif teh markets
• Identified teh areas for improvement by reviewing and analyzing teh existing systems and working on teh areas of opportunities to create “to be” process
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed; Good understanding working in Agile and bringing projects to completion
• Developed Dashboard for tracking and reporting purposes and published on SharePoint
• Maintained trackers and created SOP’s and Manuals and implemented Charity and Fundraiser keys
• Created test plan, test scenarios, and test case documents to troubleshoot production errors dat interface wif end users and technical support
• Managed migration of data from one application to another application and liaised wif creative services team to obtain images for teh products for POS, KIOSKs, Digital Menu Board, Drive-Thru and Mobile apps
• Responsible for thorough testing of teh products, configuration changes including parameters and their values through XML.db files
• Troubleshot production errors, interfacing wif end users and technical support
• Created and implemented workflows to facilitate structured support in all areas and issues

Confidential

Business Analyst

Responsibilities:

• Worked closely wif teh Corporate Program Analysis Team
• Drove KYC projects for all teh major and middle market corporates, verifying legal status, authorized signatories, beneficial owners/controllers of teh corporate accounts
• Communicated project requirements, business issues, solutions and made recommendations for implementing changes to corporate programs and corporate card related policies regarding corporate card payments, application queries and other related issues
• Created Use Case using Process Analysis and Business Process Flow Chart
• Referred to “as-is” cases and converted them “to-be” cases
• Managed middle market and large market accounts and played a vital role in supporting launch of various Co-Brand cards and took care of corporate needs in terms of MR (Membership Reward) Points and formulated plans for continuous growth of corporate cards products for different segments of teh market
• Targeted and kept track of low spend audiences and prompted teh taking of corporate charges on teh corporate cards
• Audited teh SOPs and feedback from teh surveys, handled presentations wif new potential clients and provided solutions and benefits of adopting corporate card program
• Supported set up a 24x7 customer care and card delivery team, setting up IVR and online payments for teh corporations and liaised wif banks for applying payments; Set up a dedicated corporate card customer care and servicing team for corporate card members who travel
• Dealt wif teh Program Administrators/CFOs/Account Managers of teh major corporations and serviced/assisted them on individual as well as bulk requests
• Worked closely on emergency application processing and coordinated wif vendors until teh time teh corporate cards are delivered to teh card members
• Held personal accountability on all teh major follow-ups for payment allocation via: Cash Receipts, Deposits and Payments, Funds Transfers, Remittance, DD /Check Payments, Online Payments, and Cash Balancing
• Conducted webcasts and met wif corporates and stakeholders to understand and design programs for different corporations of different sizes
• Worked closely wif sales and implementation team for new account set up analyzing and measuring teh risk factors involved and identifying corporate’s potential yearly spends/income and credibility in teh market and risk of issuing high credit lines