SUMMARY:

• Seasoned IT leader with a progressive career into senior roles. Specializing in building and managing high performance teams in Mobile and ecommerce technology environments and the successful, agile delivery of high quality, high availability, customer facing systems.
• Energetic and customer - focused, with extensive international experience and an excellent “ability to execute”. Consistent track record of initiating action and driving teams towards achieving results. Areas of expertise include
• Cross Platform Mobile Application Development- Agile/SCRUM/SAFe Large Scale System Integration / Migration
• Project Management / EPMO Service Oriented Architecture/ Web Services- Software Product Development International eCommerce- Data Mart/Warehouse Construction User Interface Design/Usability Design- Business Intelligence / Analytics

TECHNICAL SKILLS:

Infra/OS: Cloud Computing, Virtualization, Windows, Linux, UNIX

Software/Tools: Rally, Clarity, Microsoft Project Server, .NET, SharePoint, Visual Studio, Cisco Tidal EJS, MS Project, TOAD, ERwin, Cognos, Putty, Sun Grid Engine, Pervasive (ETL), Citrix, Sitecore, SDL Tridion, Subversion, JIRA, GIT, First Logic, SCOM, Unicenter Service Management

Languages: XML, AJAX, ASP.NET, ADO.NET, C#, JavaScript, VBScript, HTML5, DHTML, Perl, CGI, Java, T-SQL, PL/SQL

Databases: MS SQL Server, Oracle, MySQL

Methodologies: Agile, SCRUM, Kanban, SAFe, LeSS, Lean Six Sigma (SIPOC, RACI, CTQ’s), UML, Hybrid SDLC’s

PROFESSIONAL EXPERIENCE:

Confidential

Agile Coach

Responsibilities:

• One of a team of 60 coaches driving the organizational transformation of over 600 teams to an Agile way of organizing and executing work. Main focus is Business Agility with SCRUM and some Kanban
• Supporting the scaling using a hybrid model of LESS and Spotify. Technical, Product and Process coaching services

Confidential

Senior Software Engineering Manager

Responsibilities:

• Led the Planning and Execution of the transformation - Developed annual objectives and milestones for the transformation
• In first 18 months for our largest customer and program - 15% defect reduction in first fully agile release, first on-time release delivery in the application’s 3 year history (prior releases were up to 6 weeks late), reduced post-production, fast follow, “patch” releases from 3 /release to zero.
• In first 2-1/2 years - Coordinated the of 650 resources in Agile/Scrum Fundamentals and spun up 35+ teams.
• Planned and implemented solutions for various coaching needs throughout the transformation - Executive coaching workshop, new and mature programs and teams, new scrum masters, functional managers and senior leaders
• Hired 12 seasoned Scrum Masters to seed the first few teams and help them mature quickly.
• Developed a process for provisioning new teams into the new Confidential Agile framework
• Developed metrics, standards and scorecards to track behavioral and business outcomes at the team and organization levels
• Created and hosted weekly leadership reviews as well as a weekly governance meetings for the management team to assess the progress and set actions for continuous improvement

Confidential

Enterprise Program Manager

Responsibilities:

• Agile - Led program and delivery team transition to Agile (6 teams) incorporating some aspects of Scaled Agile Framework.
• Mobile - Led the project to deliver the first mobile version of the ecommerce component of Comcast.com; Within 8 months the mobile site is delivering 30% of all online sales.
• Daily PMO reporting and responsibilities; Daily use of Clarity for executive dashboard reporting, milestone and dependency tracking; Rally for agile planning and execution, MSProject program plans, Salesforce for forecasting.

Confidential

IT Program Manager

Responsibilities:

• Infrastructure purchase and build out (servers, remote access devices, software) to support 100% growth in concurrent users.
• Externalize 25 applications through CITRIX - reduced sign-on challenges from 3 to 2.
• Completed and required to follow Confidential ’s SDLC; Daily PMO reporting and responsibilities; Daily use of Microsoft Project Server 2010 (MSPS), SAP financial modules

Confidential

General Manager

Responsibilities:

• Reporting to Executive VP of IT of a $1.2B multi-national. Responsible for running the technical side of the Internet business operations for a global company. Led a large team in the design, development and maintenance of high transaction, high availability, customer-facing, “online” products for the organization
• Mobile Application Development:
• Delivered 4 cross-platform (Android, iOS/iPhone) releases in 6 months utilizing a MEAP platform. Targeted user base was external and international.
• Developed solutions to major challenges in delivering a truly global, cross platform application, specifically GPS, offline mode, data synching, caching and performance.
• Highly dynamic environment with rapid change, improved the mission critical systems and operations, supporting a growing product line - 12 products, 28% annual revenue growth.
• Staff size - 40 +20 Offshore; Direct Reports - 6 Managers; Added 15 resources in 15 months; Creation of a DB & Architecture team. Travel to Singapore, London, Prague, Paris, India
• Over 700 customers, 87% of Fortune 500. Regularly supporting 20+ in-flight projects at any given time - Major, minor product releases, monthly maintenance, technology upgrades, code re-factoring and system re-architecture
• Effectively established budget and managed a monthly rolling P&L and capex forecast vs. actuals by project. Managed cost center and capital allocations in excess of $5MM.
• Developed and maintained effective relationships with product managers to understand product strategy and customer needs. Jointly developed a 2-year IT and product delivery roadmap.
• Reduced code complexity, improved maintainability and extensibility of software code base
• Planned application infrastructure, staffing and operating policies. Aligned technical processes between maintenance and support teams, shared service infrastructure teams, and vendors
• Ensured technical delivery teams take into account best case security practices; coordinated regular external security testing by third parties
• Developed first generation framework of in-house self-service web tools to improve data quality and customer service turnaround times
• Responsible for 99.9% uptime of websites, web services, data processing/delivery to customers
• Developed a series of KPI’s/Metrics that were reviewed each month to measure improvement
• Measure and improve (PARC) Performance, Availability, Reliability and Capacity Planning.
• Developed processes to continuously improve service quality and productivity in software development and support. Outages were tracked, solutions put in place to measurably reduce
• Developed and effectively implemented a problem management process and stabilization roadmap; Well versed in ITIL terminology and processes
• Responsible for Business Continuity and Disaster Recovery plans and execution
• Implemented a more rigorous program and project management discipline, mitigating key risks around people, schedule, and budgets, and ensuring transparency to stakeholders
• SDLC/Process - Implemented separate QA team which reduced the UAT defect rate 50%; drove the adoption of agile development and scrum project management methodology;
• Implemented a successful model for managing development vs maintenance and support activities within the same resource pool. Improved team morale reducing attrition 50%.
• Led the selection and integration of a new off shore vendor to replace the existing 6 year incumbent. Improved service delivery levels and software quality
• Engaged and managed external and internal service providers. Established SLAs and OLAs regarding availability and turnaround times for customer related issues

Confidential

IT Program Manager

Responsibilities:

• Reduced total cost and deployment cycle times for website launch and maintenance by 50%
• Reduced cost and complexity of content localization and translation by 100%.
• Provided business resources the ability to make minor/simple content changes
• Standard website delivery process - Developed a common, lean, more responsive, global framework for launching and maintaining Internet websites through modular capabilities and adaptable sites.
• Web Operations and Governance - global standards/guidelines for managing Confidential websites
• Site Migration Strategy - developed a value capture-oriented plan for migrating all sites to the new, single platform.
• Managed the (POC) phase used to deliver 6 early adopter web sites onto the new platform.
• Developed a two year delivery roadmap, integrating the business capabilities plan with the architecture roadmap for core, foundational services
• Drove the global requirements to support standardization of foundational services for all web properties - (registration, authentication, personalization, widgets, search, metrics/reporting, SEO, content authoring model)
• Personally developed the first consolidated website inventory database for the Human Health division and a Risk Matrix for the Site Migration Plan.
• Program/Project Management - funding estimates and approvals, status, progress/issue reporting, action item and risk management, change control, project schedule development, requirements gathering and analysis

Confidential

Director, Application Development

Responsibilities:

• Led the design and implementation of .NET based lead capture web services for multi-channel marketing efforts. Lead quality increased by 115% and processing costs reduced $500K/year
• Core Module Development - Led the development, use and growth of reusable, core software assets/modules, which reduced new client implementation from 9 months to 3 months.
• Data warehouse - Led the technical design to build a consolidated view of all recruiting efforts and responders. Solely responsible for the planning, design and implementation.
• Offshore Outsourcing - Effectively planned, coordinated and executed the transition of 80% of core technical operations and application development responsibilities to an offshore vendor.
• Defined application development standards and selected the strategic technologies and tools that defined the standard footprint deployed for all new and existing client systems.
• Led the optimization and consolidation of hardware assets and associated s/w applications reducing IT support and developer maintenance costs by 225%
• Implemented automated job execution tools, which improved quality by reducing data processing errors 130% and reduced operating costs $150K/yr.
• Developed pricing models, led procurement of software and hardware, management of vendors, participation in RFP’s, client visits and presentations.
• Manager of 40 direct reports, promoted to Director within 12 months
• Led the technical team in the planning, design and execution of a application migration from the mainframe onto Windows/Linux platforms, saving the division $1.7 MM/year.
• Supported budgeting, hiring, coaching and mentoring for entire technical team.

Confidential

Project Manager

Responsibilities:

• International e-commerce - Led highly visible, strategic project to develop a web platform to sell health insurance. Site featured online application and quotation, credit card payments and a web-based, secure customer self-service center. Solution employed a 3-tiered architecture using web services and XML. Delivered 4 releases in 12 months
• Customer Service Desktop - Implemented call center product as part of a Global Service Strategy. Project included installation and configuration of the platform, integration of back end data stores and developing customized components within the vendor framework. eBusiness - Part of team tasked with developing global application development standards and defining the strategic technologies and tools for all local county operations.

Confidential

Senior Project Manager/Technical Lead

Responsibilities:

• Technical project manager in an organization specializing in on-line marketing products. Managed, or actively participating in, all aspects of the software development lifecycle including delivery of documentation artifacts
• Managed the design, development, implementation and operation of a Targeted Banner Advertising system. Initial version released in 5 months. Launched 2 additional releases, including a broad re-architecture, within next 6 months
• Led the launch of an e-mail campaign management and delivery system which delivered 140% of its targeted revenue. Web interface, large email database, list extraction, campaign fulfillment services, and secure campaign reporting site for customers. Four major releases delivered in 10 months including architecture redesign to improve throughput from 500K emails/day to 7MM/day.

Confidential

Business Systems Director

Responsibilities:

• Director in the systems area of a Direct Marketing company specializing in custom database development, and hosting, system integration and direct mail systems for external clients
• Successfully led the development and operations of a CRM data warehouse for a $24 billion communications company. Project team consisted of 9 members with various disciplines: Oracle DBA, Unix Admin and Oracle Developers.