SUMMARY

• 11+ years of IT experience with emphasis in Business Analysis and Project Management
• Worked closely with project stakeholders, SME’s, and business users to understand and document business needs for new applications and enhancements to existing applications
• Exceptional change management skills with teh ability to convert teh needs of Subject Matter Experts and business users into functional/technical requirements
• Highly experienced and noledgeable in teh Oil & Gas Industry with in depth noledge and experience in both Upstream and Downstream areas of teh business
• Highly experienced in Confidential methodologies and best practices, including CPDEP
• Excellent in preparing Business Requirements Documentation (BRD’s), Use Case development, and writing system requirements specifications
• Experienced in using MS Project to manage schedules, deadlines, and resources, collaborate with different teams, and analyze project information
• Excellent in defining project plans and delivering project status reports to upper management
• Possesses reasonable understanding of relational databases, writing simple SQL queries, and generating reports
• Expert in Agile Scrum and Waterfall methodologies, specifically related to migration to new methodologies and business process change
• Actively participated in 15 full life cycle software implementations involving training, change management, and stakeholder engagement
• Highly experienced and noledgeable in all phases of teh Software Project Lifecycle and Agile Scrum
• Expert in application Requirements Gathering and conducting GAP analysis
• Experienced in management of requirements throughout SDLC (Software Development Life Cycle)
• Worked closely with project stakeholders, SME’s, and business users to understand and document a stakeholder engagement matrix
• Created training material and trained business users on application usability
• Built communication plans and developed change approach documentation including documenting teh overall change architecture
• Expert in Communications and Engagement Strategies
• Expert in Stakeholder Analysis and Engagement Planning
• Expert in Training Strategy, Training Needs Assessment and Training Deployment and Logistics planning
• Experienced in new process implementation and training, and conducting system and user acceptance test
• Experienced and Knowledgeable in teh Medical, Healthcare, and Collections Industry
• Highly Client - focused withExcellent communication, presentation, and documentation skills
• Proactive team player with demonstrated problem solving and analytical reasoning abilities
• Quick learner with a result-oriented style of work ethic
• Excellent note-taking and communication skills

TECHNICAL SKILLS

Agile Scrum Applications: VSTS, TFS (Team Foundation Server), JIRA & Remedy

Confidential Office Applications: PowerPoint, Excel, Word, Visio, SharePoint, MS Project

Operating Systems: Windows XP, Vista, Windows 7, Windows 10

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Project Manager/Change Management Analyst

Responsibilities:

• Engaged with business teams to identify needs, design strategies, select and negotiate solutions and manage delivery.
• Lead Communications and Status reporting for upper management on a regular basis
• Interfaced with leadership to foster transformational change in all technology disciplines
• Worked extensively with Salesforce data mapping and project coordination efforts
• Gathered Requirements from teh business and Prioritized Requirements for teh Program Manager
• Served as teh Scrum Master for sprint panning meetings and daily meetings for key business critical projects
• Served as teh primary liaison to define delivery timelines and to ensure solution testing and validation
• Migrated teh business to use Agile methodology and best practices
• Created training materials and user documentation regarding Agile best practices
• Managed user stories and tasks in TFS (Team Foundation Server) and VSTS for all business critical projects
• Managed schedules and collaborated with different teams working on teh project
• Prepared project progress reports and status reports to be submitted to upper management on a regular basis
• Assisted with required data analysis, data interpretation, and document presentation for various projects
• Served as Project Manager and initiated meetings and project coordination between teh development team.
• Developed use case diagrams, business flow diagrams, activity/state diagrams, and sequence diagrams to help business users and teh development team to better understand teh process
• Prepared UAT Plan and Approach documentation for program wide use
• Prepared Business Requirement Documentation based on detailed interviews with SME’s
• Performed Change Readiness Assessment/Change Health Assessment
• Conducted Detailed Change Impact Assessment for program wide use
• Conducted Stakeholder Analysis for program wide use
• Created a Stakeholder Management & Engagement Approach and Plan

Confidential

Change Management Analyst/Business Analyst/Project Manager

Responsibilities:

• Proficiently delivered full scale transformational change management strategies by establishing key relationships as well as by identifying and maximizing complex client business needs
• Gathered Requirements from customers and Prioritized Requirements for teh Project Manager and Developer team
• Served as teh Scrum Master for sprint panning meetings and daily meetings for key business critical projects
• Managed user stories and tasks in TFS (Team Foundation Server) and VSTS for all business critical projects
• Managed schedules and collaborated with different teams working on teh project
• Prepared project progress reports and status reports to be submitted to upper management on a regular basis
• Assisted with required data analysis, data interpretation, and document presentation for various projects
• Developed use cases from requirements and created BPMN diagrams
• Served as Project Manager and initiated meetings and project coordination between teh development team.
• Developed use case diagrams, business flow diagrams, activity/state diagrams, and sequence diagrams to help business users and teh development team to better understand teh process
• Conducted GAP analysis and created an AS-IS workflow to better understand teh mechanics of teh existing system
• Prepared Business Requirement Documentation based on detailed interviews with SME’s
• Created BPMN Workflow diagrams for AS-IS and TO-BE business processes
• Conducted training sessions for end users and developed required training material
• Coordinated User Acceptance test and Pilot program to ensure successful project delivery
• PerformedChange Readiness Assessment/Change Health Assessment
• PerformedDetailed Change Impact Assessment
• ConductedStakeholder Analysis
• Stakeholder Management & Engagement Approach and Plan

Confidential

Business Analyst/Project Team Lead

Responsibilities:

• TEMPEffectively utilized teh Agile Scrum methodology in management of teh team members and project deliverables
• Managed Change Management processes and programs
• Developed and managed project budgets and project roles and responsibilities for teh team
• Managed resources on teh project team and executed project plans as requested by teh client
• Facilitated regular status meetings with teh client team and communicated regular updates to client executives
• Provided Oil & Gas application support
• Served as teh Team Lead responsible for high level project planning and risk /issue management
• Developed deep noledge and understanding of both teh Upstream and Downstream areas of teh Oil & Gas Industry
• Identified key milestones and deliverables that had to be achieved during teh course of teh project.
• Met with SME’s within teh organization to gather critical information in assisting in teh large scale application deployment
• Teh client often looked to her for daily and weekly project status, metrics, and updates regarding teh overall project health
• Served as teh point of contact for developing project related training materials and developing project and program newsletters for communications for teh stakeholders within teh organization.
• Helped answer questions for teh end-users and provided as much attention and assistance wherever possible to help ensure that teh business change impact was successful
• TEMPEffective in stakeholder analysis and engagement, communication planning and customer relationship management

Confidential

Change Management Analyst/Business Analyst/Quality Assurance

Responsibilities:

• Worked in teh Research Information Systems & Technology Solutions department (RISTS) at MD Anderson
• Worked as teh Business Analyst for teh department and worked on multiple projects within teh department
• Managed teh Requirements Gathering process for both teh CGMB and SPORE projects within teh department
• Gathered Requirements from customers and Prioritized Requirements for teh Project Manager and Developer team
• Managed JIRA and Bugs/User Stories/Enhancements and served as teh Defect Liaison and Defect Manager
• Tracked Customer feedback and new Requirements for future enhancements and for strategy and scope planning
• Developed documentation for Test Cases, Functional Requirements and Specs, Agile Scrum plans, Test plans, and UAT guides
• Managed Traceability matrix to trace Business Requirements, Functional Requirements, and Use Cases
• Created and executed Test Cases, Test Scripts, and Test Conditions based off requirements, for teh Unit, Assembly, Product, Integration, UAT (User Acceptance Test), and Operational Readiness test phases
• Served as SME and conducted Test Script reviews for deliverables completed by fellow co-workers
• Acted as liaison between teh senior management key team members with presentations and application demonstrations
• Created process documentation to depict teh flow of information within teh application

Confidential

Business Analyst/Change Management Lead

Responsibilities:

• Served as teh Lead Business Analyst and Project Manager for an Oil & Gas client, responsible for assisting with key change management deliverables and day to day change management tasks.
• Assisted with identifying change management key milestones and project team dependencies.
• Assisted in monitoring team performance/progress
• TEMPEffectively managed cross-team and stakeholder (business representatives) communications to reach alignment on program strategy
• Developed teh Change Management Project Timeline for teh on-sight Confidential and client team members
• Gathered and agreed upon requirement delivery dates per teh project timeline
• Created scorecards in order to communicate project progress to management, andto ensure project timeline does not divert from teh critical path
• Communicated detailed status reports on individual team member activities to management
• Quickly gained an understanding of Confidential ’s organizational structure, and business processes in order to provide quick resolutions on discovered software issues
• Served as teh point of contact for developing project and program related newsletters for communications for teh stakeholders within teh organization.
• Developed a Communication Plan used by multiple projects to ensure stakeholders are updated on project related communications
• Developed detailed Change Management and Communication plans
• Provided performance feedback for all team members

Confidential

Change Manager/QA/Testing Team Lead

Responsibilities:

• Helped Implement Solarc Right Angle trading application to teh business
• Created Test Cases and Test Scripts based on software applications
• Gathered and finalized business requirements to be delivered to Confidential as part of teh software project life cycle
• Full life cycle analysis of teh software implementation process and business needs
• TEMPEffectively managed core team project plan to ensure all core development and business requirements were fulfilled and fully tested
• Translated requirements into solution design documents, functional design documents, and technical design documents
• Extracted reports from teh existing database utilizing SQL Server and running SQL queries
• Created and executed Test Cases, Test Scripts, and Test Conditions based off requirements, for teh Unit, Assembly, Product, Integration, UAT (User Acceptance Test), and Operational Readiness test phases
• Served as SME and conducted Test Script reviews for deliverables completed by fellow co-workers
• Researched core system functionality in order to configure and enhance teh system to meet requirements
• Drove out resolution of all defects raised around core system functionality, which involved management of defects and extensive coordination with developers at teh vendor site and business SMEs

Confidential

Testing/QA

Responsibilities:

• Helped Implement OpenlinkEndur trading application to teh business.
• Gathered and finalized business requirements to be delivered to Confidential as part of teh implementation project life cycle
• Created and supported Test Environments for OpenlinkEndur application testing
• Created and executed Test Cases, Test Scripts, and Test Conditions based off requirements, for teh Unit, Assembly, Product, Integration, UAT (User Acceptance Test), and Operational Readiness test phases
• Served as SME and conducted Test Script reviews for deliverables completed by fellow co-workers
• Researched core system functionality in order to configure and enhance teh system to meet requirements
• Drove out resolution of all defects raised around core system functionality, which involved management of defects and extensive coordination with developers at teh vendor site and business SMEs

Confidential

Business Analyst/Project Team Lead/Change Management Lead

Responsibilities:

• TEMPEffectively utilized teh Agile Scrum methodology in management of teh team members and project deliverables
• Managed Change Management processes and programs
• Served as an IT project team lead for teh Vista Operating System integration project for an Oil & Gas client, teh project was based on teh implementation of teh Vista operating system to teh business unit including testing teh compatibility of business critical applications
• Developed and managed project budgets and project roles and responsibilities for teh team
• Managed resources on teh project team and executed project plans as requested by teh client
• Facilitated regular status meetings with teh client team and communicated regular updates to client executives
• Provided Oil & Gas application support for Wellview, Primavera, Geologix, and Confidential Project Server
• Served as teh Team Lead responsible for high level project planning and risk /issue management
• Developed deep noledge and understanding of both teh Upstream and Downstream areas of teh Oil & Gas Industry
• Identified key milestones and deliverables that had to be achieved during teh course of teh project.
• Met with SME’s within teh organization to gather critical information in assisting in teh large scale application deployment
• Teh client often looked to her for daily and weekly project status, metrics, and updates regarding teh overall project health
• Provided detailed training sessions for teh GIL 3 project Vista Operating system integration
• Served as teh point of contact for developing project related training materials and developing project and program newsletters for communications for teh stakeholders within teh organization.
• Helped answer questions for teh end-users and provided as much attention and assistance wherever possible to help ensure that teh business change impact was successful
• TEMPEffective in stakeholder analysis and engagement, communication planning and customer relationship management

Confidential

Change Management/QA

Responsibilities:

• Gathered and finalized business requirements to be delivered to Confidential as part of teh software project life cycle
• TEMPEffectively managed core team project plan to ensure all core development and business requirements were fulfilled and fully tested
• Translated requirements into solution design documents, functional design documents, and technical design documents
• Created and executed Test Cases, Test Scripts, and Test Conditions based off requirements, for teh Unit, Assembly, Product, Integration, UAT (User Acceptance Test), and Operational Readiness test phases
• Served as SME and conducted Test Script reviews for deliverables completed by fellow co-workers
• Researched core system functionality in order to configure and enhance teh system to meet requirements
• Worked with client team to develop a Defect Management Plan
• Managed defects that were identified during testing and raised teh issue to teh appropriate team
• Created and managed teh team Issue Log
• Conducted Full life cycle analysis of teh software implementation process and business needs
• TEMPEffectively managed core team project plan to ensure all core development and business requirements were fulfilled and fully tested
• Translated requirements into solution design documents, functional design documents, and technical design documents
• Created and executed Test Cases, Test Scripts, and Test Conditions based off requirements, for teh Unit, Assembly, Product, Integration, UAT (User Acceptance Test), and Operational Readiness test phases
• Served as SME and conducted Test Script reviews for deliverables completed by fellow co-workers
• Researched core system functionality in order to configure and enhance teh system to meet requirements
• Drove out resolution of all defects raised around core system functionality, which involved management of defects and extensive coordination with developers at teh vendor site and business SMEs