SUMMARY:

• A result driven product manager wif over 8 years’ experience developing dynamic product and services. Highly skilled in gathering and analyzing requirements, performing extensive market research and trend analysis to develop and launch products that align wif technical specifications and business objectives.
• Product Manager, experienced in scope development for new product features, on - going feature enhancements, management of backlog and project management activities wif track record in new business development and stakeholder management across teh fintech and e-commerce industries.
• Advanced knowledge in B2B and B2C business development methodologies, go-to-market launch, product lifecycle management strategies and TEMPhas worked wif teams focused on infrastructure/platform/design systems/developer productivity.
• Experienced in assessing current environments, identifying underperforming areas, developing solutions to streamline processes, enhance efficiency and increase productivity, including undertaking concept development and market/competitor research. Adept at using tools such as Jira, Confluence, Pivotal Pad.
• Compelling storyteller, wif experience communicating concepts and ideas to engineers and creatives and a proven ability to influence decision-making at all levels wifin an organization, and in a variety of contexts.

PROFESSIONAL EXPERIENCE:

Confidential

SME Development Manager

Responsibilities:

• Kept up-to-date on products, competition in teh financial services space, and relevant developments in target industries (financial, manufacturing and construction), while developing key internal relationships wif Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners and Global Merchant Services.
• Collaborated, defined and led product strategy, vision and road map evangelizing to all teh teams, partners.
• Worked wif central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory, compliance and risk requirements while Integrating customer research, usability studies and market analysis into actionable product requirements.
• Expanded existing footprint and drove new customer engagements wif partners to grow revenue, through trigger campaign initiative and other internal customer-focused initiatives for teh business.
• Identified and articulated teh key customer experience choices, key considerations & solutions that eliminate pain points, solve unmet customer needs and adhere to Amex standards of operational excellence while sheparding products through development, testing and launch, advocating to achieve teh best outcome.

Confidential

Partnerships and Product Manager

Responsibilities:

• Managed teh product lifecycle for an all-you-can-do commercial banking Paas and Saas solution from concept to launch by creating a realistic product roadmap through teh use of data and metrics to drive user and market adoption rate. Including determining service standards and policies for new products.
• Experienced building marketplace products and managing and developing well-loved software products while shipping at scale - Quickteller Globalmall-/( web and mobile) in a fast-paced, Agile environment, securing over $200,000 in sales in Q1 post- launch.
• Achieved market penetration of 7 countries in Africa in 2 years by strategically partnering wif local businesses owners and co-marketing to create individual unique product strategy specifically modelled to each country by implementing additional product feature derived from trend analysis and customer survey geared at pushing and achieving product visibility across different countries.
• Product owner in a cross functional team setting wif teh Engineering, BA, Risk and Compliance and teh UX team, using teh agile framework in iterations while properly handling backlogs and new product features.
• Adopted strategic business initiatives that created a 35.5% growth in transaction volumes from 6.78% across WEB, Mobile, QR and USSD channels through channel features and capacity building by applying trend analysis and customer survey geared at pushing and achieving product visibility across different countries
• Developed target account strategies, identified cross-sell opportunities, drove demand/lead generation activities and revenue to achieve business goals and sales quota, while representing teh organization at industry events and establishing relationships wif C-level executives.

Confidential

Product Manager

Responsibilities:

• Enforced a weekly retrospect meeting to track budget spend as it aligns to revenue growth rate generated from teh product, this ensured that teh strategy adopted worked as expected and managed recursive product change management.
• Achieved a 50% growth rate for an existing text to give solution that allows consumers to send money and pay bills via texting. This was a viable market product that had 5% adoption rate in 3year as opposed to teh potential of 62%. Improved teh rate to 55% by using strategic workflows to identify underperforming areas.
• Overseeing teh end to end lifecycle management of teh USSD *723# platform, coordinating wif teh internal team and teh International project team and stakeholders to create a USSD platform. support sales channels as teh product and market expert for applicable product(s).
• Analyzed customer behaviour and business operations to define teh metrics and KPIs that shaped teh division’s performance and shape future growth, significant in teh Interswitch Lending Product
• Implemented standard procedure for product requests and product bug fixes using Jira to improve communication and reduce product delivery time by an average of 3 weeks.
• Partnered wif credit bureaus to analyze teh credit market, integral in teh business development of teh Lending service, which became a high revenue earner (CAD$ 6.5million, FY 2017) for teh division.

Confidential

Head, Local Products and Services

Responsibilities:

• Guided product definition through every stage of teh agile software development lifecycle while aligning wif multiple partners.
• Worked closely wif designers, engineers, and other teams to scope teh specifications that define teh amazing products our customers want and deserve.
• Managed and coordinated multiple product development teams to ensure consistent delivery against teh roadmap.
• Helped wif prioritization activities including teh management of trade-offs between cost, schedule, and customer benefit.
• Innovated and Iterated on agile PM processes and shared insights.

Confidential

Client Service Manager

Responsibilities:

• Created and updated customer support strategy in relation to issue resolution and processes.
• Provided proactive support on current and planned capabilities to practice teams and customers through demos, requirement and solution discussions, and RFP responses.
• Designed simple and TEMPeffective solutions that addressed customer and business needs and aligned wif broader product strategy; provided specifications for each integration.
• Worked wif senior leadership to develop teh integrations platform strategy and roadmap.