PROFESSIONAL SUMMARY

Senior Business Analyst Management Professional with expert qualifications in strategic analysis and data management for business modeling, requirements management and software design. Proficiency in data warehousing, data migration, data mapping, and B2B data exchange. Subject Matter Expert on Business Process Improvement, Change Management, Software Development Lifecycle SDLC and Systems Integration Solutions for COTS and Enterprise Application Solutions.. Qualifications in all facets of project lifecycle development, from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Systems Analyst Project Manager

• Business Systems Analyst Project Manager for responsible for defining, analyzing, designing and delivering new or improved solutions for business processes within the Television Distribution business for the CBS Global Distribution group. The Television Distribution applications support the Products, Rights, Sales, Accounting, Participations, Residuals, Operations and Marketing business processes.
• Collaborates across work streams throughout a project's full life-cycle, driving the definition, analysis and documentation of user requirements and business process.
• Serves as the primary liaison between client and technical teams to ensure successful, on-time project delivery using the appropriate methodologies.
• Gather and analyze data in support of business cases, proposed projects and systems requirements from a functional and technical perspective.
• Solicit client requirements through interviews, workshops and/or existing systems documentation or procedures.
• Uncover client requirements via industry standard analysis techniques such as Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis.
• Provide UI mock-ups, wire frames and lead design discussions for identification of development options.
• Evaluate business requirements for applications and systems integration and service activation, while delivering new or modified software systems enhancements and/or integration solutions.
• Provide analysis of processes and workflows with suggestions for improvement. Identify areas where technology or process change can lead to increased efficiency and productivity.
• Develop test schedules, review testing plans, track and document the development and results of these plans.
• Participate in the definition, testing, training, implementation and support of system requirements.
• Create and implement standardized tools to drive best practices with an emphasis on repeatability, continuous improvement and gained efficiencies.

Confidential

Senior Business Analyst Contract

• Gather and analyze data in support of business cases, proposed projects and systems requirements from a functional and technical perspective.
• Responsible for defining and documenting requirements for financing applications and systems.
• Responsible for system integration of financial lending applications.
• Worked specifically with the Letters of Credit department and assisted with ad-hoc projects.
• JIRA knowledge and experience project and issue tracking software ,
• Supported both business and technology teams and projects.

Confidential

Senior Business Systems Analyst Contract

• Product owner and business analyst in Agile, Scrum environment for Business Technology Roadmap BTR application.
• Designed and developed customized change management strategies and deliverables for projects, including assessments, communications, training, and support plans.
• Create user stories, manage release, product and sprint backlog
• Perform analysis of data to support monthly reporting to key leadership audiences.
• Used Six Sigma DMAIC for business process improvement in the BTR application.
• Designed diagrams for IT architecture using Business Process Modeling Notation BPMN and UML.
• Perform system and data modeling for BTR Application.
• Created data dictionary to map to document data elements, structures, flows, stores, processes, and external entities in the system to be designed.
• Work with business and functional owners of metrics, ITG delivery teams and subject matter experts.
• Wrote test plans and provided UAT and regression testing.
• Develop requirements, SDLC templates and training materials.
• Support the packaging and communication of strategic objectives, engage with the leadership team to ensure alignment between local unit goals and the top level ITG objectives and expected outcomes.
• Participate in daily scrum meetings as Product Owner for the BTR Application.

Confidential

Senior Business Systems Analyst Manager Contract

• Provide strong management and leadership to a technical team comprised of software engineers, database engineers, and automation engineers. Team is comprised of dedicated full time, contractor, and rotational resources from other departments.
• Lead level 2 problem diagnoses and track problems that affect system performance or availability using BMC Remedy.
• Drive root cause analysis, risk mitigation, and ultimate resolution for all tickets being managed.
• Document recommended long-term fixes and champion production change software tickets to resolution.
• Respond to system failures by notifying the customer, capturing incident related information, and contacting any system or application engineers required to correct the problem.
• Lead and coordinate the incident response team.
• Conduct Incident Reviews to assess the causes, impacts, and corrective action resulting from critical system failures.
• Proactively monitor and control all production systems and networks to maximize systems availability.
• Identify process and procedures to enhance product quality based on historical problem trends.
• Manage daily operations and processes, and drive key process improvements to support our Affinity and Retail lines of business and product fulfillment.
• Collaborate with technical teams and business users to perform impact and root cause analysis.
• Recommend appropriate short-term and long-term mitigation strategies.
• Establish monitoring and auditing practices to detect abnormalities in the system.
• Provide justifications, scope, requirements and success criteria for process improvement initiatives.
• Own operational requirements pertaining to monitoring, auditing, reconciliation, billing, correspondence and third-party services. Define internal and external Service Level Agreements SLAs .

Confidential

Senior Business Analyst Manager

• Business Analyst for Sales, Marketing, and Financial applications utilizing Oracle's e-Business Suite including AR, AP, cash management, budgeting and forecasting Hyperion Essbase and multiple Customer Relationship Management CRM systems Salesforce, Experient in Agile, Scrum environment.
• Conduct audience analysis and focus efforts by degree of impact through conference room pilots, stakeholder meetings, and review of functional documentation, requirements, business process designs, historical data, and project plans
• Develop end user reference materials, including how-to videos, relevant to the to-be design
• Designed interface for Commissions Project utilizing SQL Server Integration Services SSIS to build ETL system to populate data warehouse.
• Standardized project management policies, processes and methods for the new Project Management Office PMO to develop the source for guidance, documentation and metrics in managing and implementing projects.
• Established Service Level Agreements SLAs for vendor management and for management of external and internal service provisions. Designed Balance Scorecard for IT Software Development Team.
• Designed order entry deposit validation for order processing to incorporate financial controls and risk for customer payment and reconciliation.
• Worked with project managers and other IT support groups, users and managers to discover and scope business opportunities and propose solutions from both a technical and business capacity includes identifying/documenting current business processes and system/data flows, and engineering improved processes to achieve flexibility, productivity improvements and allow for growth.
• Communicated and collaborated with users as a technology and process consultant to analyze information needs and requirements, and delivered the following artifacts as needed: project vision/scope, business requirements document or request for proposal, functional requirements document, functional designs, use cases, gap analysis and workflow descriptions.
• Worked with external development contract resources, including offshore developers, to create system specifications that the developers would then use as a roadmap for their development.
• Served as CRM subject matter expert in discussions regarding ongoing sales and business objectives to ensure CRM system and practices are aligned with executive vision and corporate goals.
• Designed data model for CRM for Attendee and Exhibitor registration process.
• Designed Executive Dashboards to optimize impact/ROI by creating a Balance Scorecard and Key Performance Indicators KPIs for the critical success factors to measure key metrics to forecast and measure success.

Confidential

Business Analyst Project Manager

• Independent work involved with creation and direction of a play that included web design and web 2.0 technologies.
• Produced complete UML models consisting of the various diagrams for the structural, as well as dynamic views.
• Elicited requirements for process workflows and analysis.
• Created Business Requirements Document BRD , Use Case Specifications, Functional Specifications and Systems Requirements Specification SRS .
• Translated Business requirements to functional and technical language with the help of Use cases, UML diagrams, and BPMN for development.
• Developed training material and prepared Vision and Charter documents.
• Developed project scope and timelines at the Executive level managed in MS Project.
• Created Business Intelligence components for managing and controlling marketing and finance plans.

Confidential

Business Process Analyst

• Designed, tested and implemented software changes to a proprietary revenue system.
• Wrote test scenarios, and test plans for PeopleSoft 9.1 Performance Upgrade Project.
• Produced detailed testing plans -for UAT, stress/load, regression and functional testing, and participated in the formal testing processes, including issuing SQL queries to the database.
• Performed business requirements to reengineer Payroll Audit Program for Absence Management Self Service to include Tracking Absence Requests, Data Entry of Absence and Positive Time, Approval for Processing, Timelines for Processing, Absence Balances, Excess/Deficit Hours, Reconciliation Retroactivity, Adjustments, Errors , Security, and Reporting.
• Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML with BPMN.
• Business analysis for processes used to implement system enhancement project for contract management, capacity release, imbalance management, gas nominations/allocations, transportation/plant invoices and accounts receivable systems and production support.
• Performed analysis and business process improvement of Appworx Enterprise Job Scheduling for business process integration to manage batch workload.
• Assisted with the implementation new downstream applications CIB Contractual Imbalance , GSM Gas Storage Management , PLT Plant , TBS Transportation Billing Service , VAS Volume Allocation System for Eastern Pipelines and ensured the applications interfaced effectively with all existing screens, and processes.
• Designed ERP system integration plan for upstream and downstream applications.
• Designed templates for document control management and Quality Assurance Reporting.
• Responsible for data integrity of downstream systems and interfaces in PowerBuilder and .Net.

Confidential

Business Analyst Project Manager

• Designed Enterprise Resource Planning ERP architecture to integrate data across multiple systems and applications.
• Provided new hardware, software recommendations and vendor selection to enhance enterprise architecture.
• Wrote and contributed to instructions and manuals following documentation standards to guide end users.
• Produced complete UML models consisting of the various diagrams for the structural, as well as dynamic views.
• Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML.
• Prepared Traceability Matrix, Activity Diagrams, Sequence diagrams, Workflow Diagram, Use Cases, Use Cases Realization, Supplemental Specifications, Application Design, Solution Architecture, Data Design, and Infrastructure Design documentation.
• Supported HR Master Data for Job and Competency Catalog, E-recruiting, Talent Management, Self Service Portal, Enterprise Compensation Management., Performance Management, Succession Planning, and Learning Management.
• Prepared and maintained project plans, schedules and reporting.
• Developed complexed reports and dashboard for title search and management.
• Responsible for data integrity and master data.

Confidential

Senior Business Analyst

• Managed compliance reporting for HR on the implementation for Enterprise Learning Management System.
• Liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
• Analyze current business processes and impact analysis on compliance reporting.
• Translated Business requirements to functional and technical language with the help of Use cases, UML diagrams, and BPMN for developers.
• Coordinated in UAT for Learning Management System.
• Work with the business to develop screen wire frames.
• Developed feasibility analysis for data warehouse for compliance reporting.
• Developed BPMN with Visio flowcharts, block diagrams and data flow diagrams to create design specifications, and mange business development.

Confidential

Senior Business Systems Manager

• Managed five major applications and cross-functional teams to develop and customize IT solutions for Research and Development R D , Sales, Marketing, and Financial applications in a global environment utilizing MS Project.
• Managed TightLink Application, a hosted collaborative-customer and field-support application that includes automated technical support capabilities Customer Relationship Management CRM , Application an end to end collaborative sales solution ProPassport Application Suite, that included, ProSalesmaster, ProPricing, ProOrderpointactivation, ProCatalog, ProMetrics, and ProReports E-tracker Application, a tool used to track and manage projects and the Corporate Stockholders Web
• Recovered 4M in revenue by control error conditions in system design utilizing Six Sigma DMAIC.
• Implemented staff development programs and provided staff training on business systems analysis and technical writing, and in Software Process Improvement Models.
• Prepared and maintained project plans, schedules and reporting utilizing MS Project.
• RFP generation and vendor selection for quote to cash components.
• Supported increased customer sales revenues by reengineering Customer Relationship Management CRM technology and process controls across the enterprise for quote to cash operations to include PS-BOM interfacing, unit tracking, product configuration, time entry and tracking, billing, unit pricing and reporting.
• Managed Channel Management: that provided comprehensive functionality for a manufacturer to collaborate efficiently and effectively with its sales channels. Functionality included areas such as: Channel Pricing, Design Registration, Contracts Channel , Inventory Channel , Point of Sale, Price Protection, Stock Rotation, etc.
• Spearheaded the Parts Management Program to manage revisions or variations in parts for classification and variant configuration.
• Designed the Parts Transfer Program to improve the data transmission of the part information between systems with TCM.
• Reengineered the Sales Commission module to create sales objectives and sales commission plans.
• Managed business process design on quote to cash for Cypress Enterprise Systems Business Model.
• Designed demand fulfillment optimizations for real-time sales and operations planning.
• Performed technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems.

Confidential

Senior Business Analyst Manager

• Designed a scheduling system for Court Interpreter Unit for the state of California.
• Worked with Human Resources staff and the local courts to develop a comprehensive set of requirements and specifications for the Court Interpreter Scheduling system and the PeopleSoft HRMS Application Software.
• Developed BPMN using Visio flowcharts, block diagrams and data flow diagrams to create design specifications, and mange business development.
• Documented existing and future business processes, and data requirements related to scheduling Court Interpreters.
• Serve as a liaison to the business community and IT team and conducted interviews with court staff to manage stakeholder requirements.
• Documented current and future processes for architectural design. Provided recommendations for process improvements.
• Drafted functional requirements and test plan for User Acceptance Testing UAT .
• Planned, coordinated and conducted walk-throughs to validate work product.

Confidential

Business Systems Analyst Manager

• Designed enterprise architecture to integrate data across multiple systems and applications.
• Managed requirement analysis for database management system for marketing effort.
• Requirement analysis, allocation and verification for hardware and software procurement.
• Developed design specifications, UML models, and system-level documentation.
• Designed software application packages customized to meet specific company needs using BPMN an UML Techniques
• Created reports and forms for end users.
• Developed Visio flowcharts, block diagrams and data flow diagrams to create design specifications, and mange business development.

Confidential

Senior Business Analyst

• Conducted research of files sizes and provided recommendation for sizing database management system.
• Facilitated study on measuring systems performance and accuracy and made appropriate recommendations
• Developed a centralize data capturing tool as a resource guide, problem/resolution identifier and validation tool
• Completed Level of Effort, Business Design and Technical Design Documents on the interoperability of USPS core business enterprise.
• Provided expertise and business rules on electronic commerce and worked with the legal department to ensure application's adherence to electronic data interchange and contractual law
• Created Process Flow Maps for all Supply Chain areas. These maps were used by senior management as well as for new employee training.
• Facilitated UML and business analysis for modeling and documenting the implementation of a new Postal Service application into an online transportation logistics service for business mail customers.
• Managed requirement analysis for the system architecture for the Enterprise Data Warehouse implementation on United States Postal Service USPS PostalOne Project
• Project Analyst for Warehouse Cost Optimization Project to determine the optimal number of shipping locations.

Confidential

Database/Systems Analyst Manager

• Project management utilizing MS Project for maintenance releases for telecom order entry system.
• Focused on data integrity of systems as part of the Data Integrity Team.
• Prepared and maintained project plans, schedules and reporting utilizing MS Project.
• Effectively communicated business requirements and design specifications to information technology personnel
• Responsible for data capturing, validation, organization, storage and usage
• Coordinated and interfaced efforts with contractor EDS and other systems and applications, as well to actual users to effectively distribute data, processes, and information to people
• Wrote and maintained documentation to describe program development, logic, coding, testing, changes and corrections

Confidential

Systems/Database Administrator III

• DBA Systems Administrator for Corporate Sales Marketing Customer Relationship Management System CRM .
• Implemented system development life cycle in the areas of planning, analysis, design, implementation and support
• Wrote and maintained documentation describing database environment
• Created training manual and provided training and technical support for end-users

Business Analyst

• Focal point for records management on compliance validation for embedded systems, building systems, and microcontrollers for 5000 elements.
• Created reports and dashboard for records management.
• Prepared records for client and archive upon completion of Verizon Facilities Y2K effort.
• Designed and maintained in-house database for records management for Verizon Facilities Y2K effort.
• Provided reports to client on compliance and mitigation status.
• Created and maintained implementation plans and interfaced with the infrastructure team for project roll out

COMPUTER SKILLS

• Software Process Improvement Models: Agile, Scrum , Six Sigma DMAIC and DMADV , Kaizen, SEI Capability Maturity Model CMM , Waterfall Model, Iterative Enhancement Model, Evolutionary Development Model, Spiral Model, Design to Tools, Design to Schedule, UML, RAD, RUP, JAD Business Intelligence Tools: Data integration, Query Analysis, OLAP, Dashboards, Reports, Alerts, Real Time, and Scorecarding
• Project Management Methodologies: Project Integration Management, Project Scope Management, Project Time, Project Quality Management, Project Risk Management, Project Communication Management, Project Human Resources Management, Project Procurement Management
• Knowledge Management: Business Process Analysis, Technology Reviews, Create Project Specifications, Client Coordination, Integration
• E-Business Suites: Corporate Performance Management, Human Capital Management, Customer Data Management, Customer Relationship Management, Contracts, Financial Management, Maintenance, Manufacturing, Marketing, Product Lifecycle Management, Order/Price Management, Logistics Transportation Management, Supply Chain Execution and Management Quote to Cash .
• Computer Languages: SQL, PL/SQL, Oracle SQL PLUS
• System Software: Oracle 7.3, Oracle 8, Oracle 8i, Oracle 9i, Oracle 10g, Oracle OLAP, Oracle 11g, SQL Server 2008, 2012, SQL Server Reporting Services SSRS , SQL Server Management Studio, DB2, Informix, Ingres, .NET, Appworx, SAP, PeopleSoft, Siebel, Developer/2000, Oracle Designer, Oracle Forms, Oracle Reports, Discoverer, Discoverer Plus, Hyperion, Documentum, WebFOCUS, SumTotal, Informatica, Provision, MS FrontPage, IBM WebSphere, TeleMagic 3.5, FoxPro, Salesforce, Experient, Event XL, ProChannel, Cognos, Impromptu, Toad, Passkey, PowerBuilder, Visio, Visual Studio.net. WCF, ASP.net, SharePoint/Team Foundation Server ETL/SSIS, XML/XSLT/CSS, Clarity PPM, Microsoft Office Suite Word, Excel, Access, PowerPoint , MS Project, MS Publisher, MS Works
• Operating Systems: Novell, Unix, Windows 95, Windows 98, Windows 2000, Windows XP, Windows NT, VAX/VMS