SUMMARY

• Highly skilled and results - oriented professional with 9 years of diverse experience as Business System Analyst in Payments Cards, retail and Financial domain.
• Comprehensive knowledge and understanding of Software Development Life Cycle (SDLC) and methodologies including RUP, Agile Scrum etc.
• Experienced using MS Visio to create Wireframes.
• Strong knowledge about capital market integrity which can help to detect abnormal trading behavior among various asset classes.
• Experience handling the change of commercial loan products, changed the impacted work flow for loan origination, Appraisal and underwriting process, with having good domain expertise on commercial lending process.
• Worked on Commercial lines Property and Casualty P&C Insurance including both policy and claim processing and reinsurance.
• Implemented-Integrated COTS - Customize Applications via Vendor Management.
• Hands-on experience with financial services applications including Fidessa TP/GCTAC, Charles River, Flextrade, Raptor, Tradeware OMS, TradeWeb. 3rd party Algo and FIX and Swift messaging to numerous market centers
• Experienced serving as AEM Business Analyst/AEM Product Owner (PO) in the Sales & Marketing IT
• (SMIT) division.
• Experienced in identifying and documenting detailed business requirements pertaining to Fixed Income Securities, Equities and Equity Trading Cycle, OTC security products, Derivatives, Wealth Management and Portfolio Management.
• Served as Lead Business Analyst for a SaaS Cloud-Based Siebel COTS application for Clinical Trial Disclosure.
• Expertise in property, casualty and Life insurance which involve PAS system scenario based quote shell creation, end to end system testing, letter binding, policy coverage’s, policy ratings and data mapping comparison from Duck Creek to shredding system.
• Experienced in Insurance Personal and Commercial lines policy and Claims business rules with Duck creek and Guide wire products.
• Experienced in managing Group Claims Insurance project which includes six work streams Workbench, Financial Integration, Upgrade, Integration, Correspondence and Reporting.
• Developed user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
• Leading multiple work streams i.e. SWIFT, Fee Processing, Clearing & Settlements functions to support business goal, client on boarding and changing client market requirements.
• Knowledge of trading platforms like Calypso, Murex and Front Arena.
• Experienced using Salesforce to develop client or business solutions.
• Good exposure in trade life cycle, trading compliance and Charles River trading systems.
• Experience gathering POS specifications, and documented work practices in claim documents
• Experience developing Test Cases for Claim insurance Systems
• Worked on supporting FX options and Murex trading platforms to integrate data.
• Well versed in Eliciting, Analyzing and Documenting SMART requirement.
• Excellent experience in requirement gathering techniques including JAD sessions, Job shadowing, Prototyping.
• Expertise in analysis techniques such as System Analysis, Business Process Analysis, Gap Analysis Impact Analysis, Feasibility Analysis and Risk Management Plan, Cost Benefit Analysis and ROI Analysis.
• Experience in building Extract, Transform and Load (ETL) solutions for data warehousing using SQL Server Integration Services (SSIS).
• Experienced working with Terradata Administrator for adhoc query optimization.
• Ability to develop high quality documentation of BRD (Business Requirement Document), FRD (Functional Requirement Document) and Non-functional Requirement Document, SRS (Software Requirements
• Specification) and AS-IS & TO-BE documentation
• Facilitating Communication and acting as Liaison between the project group and the operations group.
• Expert in working with test lead to manage Test Plans, Test Case with tools such as Power Designer.
• Thorough understanding and hands-on experience to support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Proficient in conducting Status Meetings and Conference Call with various stakeholders and documenting Minutes of Meeting (MOM).
• Experience in leading Change Control Board (CCB) activities and managed Requirements Traceability Matrix (RTM) to track changes.
• Experience on working with database systems including SQL SERVER, DB2 and Oracle Including PL-SQL.
• Strong understanding of the US markets for Payments and cards (ATM/ POS / Acquirer / Issuer).

TECHNICAL SKILLS

Databases: - Microsoft SQL server, DB2, Oracle, Aqua Data studio, SQL-DBX, TOAD, PL/SQL and SQL

Modeling Tools: MS Visio, Rational Rose, Enterprise architect, Smart Draw

Requirements Management Tools: Requisite Pro, Power Designer

Software: MS Office Suite (Word, Excel, Access, PowerPoint & Outlook, Project and office 365).

Project Management Tools: MS Project, SharePoint, MS Office Suite, MS Visio, Jira, Rally

Testing Tools: - Microsoft Test Manager, Test Foundation Server, Selenium, Bugzilla

Reporting Tools: - Eclipse BIRT, SSRS, Tableau

Web Servers: - Apache Tomcat Server, PRAMATI server

PROFESSIONAL EXPERIENCE

Scrum Master/Business System Analyst

Confidential

Responsibilities:

• Worked with Internal Stakeholders including project team, software-testing groups to and created Functional Requirements Document (FRD).
• Partner with stakeholders in building trust, becoming a subject matter expert, and maintaining an accurate and achievable roadmap.
• As Scrum master facilitated the scrum team with a focus on guiding the teams towards improving the way they work.
• Created detailed diagrams such as Use Case Diagrams, Data Flow Diagrams (DFD's), Activity Diagrams, Sequence Diagrams, Entity Relationship (ER) Diagrams and Workflow Diagrams for integrating Guidewire Policy Center and Claim Center data.
• Tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart, conducted time boxed daily scrum meeting.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Participated in User Acceptance testing of new enhancements to the Salesforce platform.
• Scope identification, analyzed workflows/data, performed Analysis - Cost/Benefit and documented system requirements from problem Statement to well-documented detailed low-level system use cases and System Requirements.
• Not only tracked and updated the JIRA but also recorded the same in Confluence for Organizational level reference.
• Gathered research and business requirements to extract qualified dataset using NoSQL in MongoDB
• Responsible for the development and ongoing definition of viable business requirements, user stories/acceptance criteria and Non-Functional Requirements for AEM application.
• Worked with in house developers and 3rd party vendor to create interface to Amazon’s AWS to store customer’s loan data in Oracle tables.
• Responsible for reviewing the validation deliverables like test approach document, and test strategy plan as per SOP’s following GxP.
• Single point of contact for clients for support related activities and handling GxP applications related sensitive and secured data.
• Involved in research and development of risk management models into the risk management application related to Equities, Fixed Income, Credit, MBS or Emerging Markets with focus on enhancement of existing risk management tools including the derivative counterparty risk management system.
• Worked on Conversion polices from Mainframe to Duck creek platform.
• Developed Data Flow diagrams and data mapping agreement, illustrating the flow of data from the front end Duck Creek system into the Application database Tables.
• Involved in discovery of current state and future needs of client’s assets, integrations, taxonomy, architecture, user groups and permissions, content loadings or migration plans, and SEO in AEM application.
• Finalized the (CMS) to be used for the website and the application with the help of JAD sessions.
• Coordinated with Technical team on POS System integration and Response Time at the Testing Lab.
• Analyzed the feasibility of and develop requirements for enhancements and defects related to the current Guidewire Policy claims system.
• Worked in Duck Creek Product Customization Setup.
• Involved in generating Test cases for (P&C) property and casualty Insurances for Different Levels of Business.
• Responsible for the development of a Data Warehouse for personal lines (P&C) property and casualty insurance.
• Worked at Salesforce.com in Enterprise Application Integration (EAI) program providing end-to-end system integrations on EAI - enterprise integration platform for internal business operations.
• Working on Salesforce requirements gathering sessions, deliver functional requirements
• Responsible mainly for the maintenance of the Annuities system through the VANTAGE ON.
• Created Mapping Documents, Report Mockups and modified existing report mockups as to CMS requirements and finalized for development.
• Provided business and technical analysis for new and prospective projects by performing risk management and mitigation analysis.
• Provided Home and Commercial Lending domain expertise including: Identifying process automation and reengineering opportunities within Mortgage and Commercial Lending.
• Consulted with a 3rd party Life insurance Company to develop conversion specifications for other insurance Coordination of Benefits and worked with different teams to set up lines for claims insurance
• Monitored AWS (Amazon Web Services - On Demand/Reserved Instances) expenses and identified opportunities for operational efficiencies and cost savings.
• Analyze sales data and provide timely, accurate reporting on Sales KPIs, including sales pipeline, client licensing information, and other key metrics within Salesforce CPQ.
• Designed and developed Business Rules document about the Claim Insurance Component.
• Responsible for the analysis of workflow, reporting and testing of the different financial systems.
• Created the process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team and also verified the web content management system against the requirements.
• Involved with the CMS development team to create-once, publish everywhere contents, add metadata for the associated SEO benefits, handle multilingual contents, multi-currencies and multi-channels.
• Worked mostly about gathering requirements according to client’s need and analyze the business and configure generic POS system according to business.
• Data-mining using Terra Data SQL Assistant.
• Gathered, analyzed and validated systems, processes and end user's (financial Advisor) requirements for enhancement of trading system (Charles River).
• Designed logic of Extract Layer to transform the data as per WMA standards/ structure.
• Facilitated JAD/Scrum sessions with business users and Guidewire Policy development team to drive out detailed business function, non-function, page configuration and field level specification requirements.
• Corrected assumptions, finalized requirements and took signoff for requirement documents etc.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
• Worked closely with higher management to estimate and determine, efforts and resources required to start Guidewire practice.
• Policy Data from erstwhile system (LAVA) being migrated and converted to new platform (WMA).
• Developed Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
• Utilized Data Mapping to map the required data fields coming into claim Insurance to the correct work type queues.
• Wrote Use Case Documentation (Current State Workflow Analysis) for a Charles River Development (CRD) /Advent Portfolio Exchange (APX) /Great Plains Implementation Project.
• Analyzed requirements of different affiliates and worked on Data-mining using TerraData SQL Assistant
• Performed analysis of existing ITSM processes in order to identify improvement opportunities
• Designed and implemented business intelligence, data warehousing & analytics applications that run on multiple platforms & are composed of multiple software tools.
• Worked on SSIS templates which can be used to develop SSIS Packages such a way that they can be dynamically deployed into development, test and production environment and extracted data using SSIS.
• Designed and Implemented SQL queries for QA testing report / data validation etc.
• Rough-cut Capacity Planning Interface Dashboard using MS Access, MS Excel & MySQL Server
• Collaborated with manufacturing team to translate their documentation into records in NetSuite, ensuring that NetSuite Work Orders were intuitive to use.
• Designed and implemented Data Architectures in NoSQL Database frameworks
• Used Visual Studio to analyze existing conditions for SSIS packages for future projects.
• Analyze Daily Sailpoint access requests in order to ensure proper provisioning has been completed.
• Provided the best practices for Sailpoint functionalities and implementation.
• Worked on key (IAM) access management functions that include manual and automated access provisioning & reporting.
• Reconciled weekly reports against approved access from an IAM tool.
• Used Business Intelligence tools such as Tableau to develop customized reports

Environment: Scrum, RUP Methodology, MS Visio, MS Project, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, AXURE, Calypso, NoSQL Mongo DB, Power designer, XML, JSON, Linux, putty.

Confidential - Chicago, IL

Scrum Master/Business System Analyst

Responsibilities:

• Worked with End-Users and Internal Stakeholders including project team, software-testing groups to gathered Business Requirement Document (BRD) and created Functional Requirements Document (FRD).
• Served as a Scrum master for the team, tracked user story progress in JIRA.
• Participate in the Lead to Cash Project Implementation for DFS during 2016, gathering requirements from Business Internal Users through face to face meetings and translating them into a Design to be delivered to the Development team.
• Defined the Scope, analyzed data/workflows, performed Cost/Benefit Analysis, and documented system requirements from problem Statement to well-documented detailed low-level system use cases and System Requirements.
• Achieved project visions through building Wireframes and Prototypes resulting in application flow development.
• Gathered the business requirements, created and documented the TO-BE (future) processes for accounts payable, Procurement and operations, fulfillment and CRM. Analyzed and optimized processes including Procure to Pay, Lead to Cash, Trouble to Resolve.
• Monitored and investigated different payments (ACH, SWIFT and Wires) through Mantas Case Management and Oracle database.
• Led Scrum of Scrums applying the Scaled Agile Framework (SAFE®) to manage the Development using Agile Manager and Microsoft TFS.
• Developed various components and designed the templates for the Adobe Day CQ projects.
• Responsible for the end to end requirement management for the applicant development of Digital Services (DS) Department within the Creative Services shared division for the CMS Adobe Day CQ implementation and hybris eCommerce implementation.
• Worked on X12 Compliance check tool "EDIFECS Spec Builder 8.0".
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test condition the performance of the application from various dimensions.
• Used EDIFECS Transaction Management in order to validate inbound and outbound EDI files.
• Acted as Subject Matter Expert (SME) on Senior Management calls and Access Resolvers as well as Business Access Coordinators on the compliance initiatives, procedures and process of SOX testing.
• Involved in creating Entity-Relationship Diagrams for the design of database and dimensional modeling.
• Documented requirements for the implementation of different integrated products on a common platform under the SOA architecture.
• Implementation of the Regulatory laws applicable based on Business rules to monitor AML activities based on like Bank Secrecy Act, PATRIOT Act, US Treasury AML guidelines.
• Tested the ANSI X12 Version 5010 / EDI transactions (HIPAA) like 837P, 837I, and 837D.
• Supported the implementation of new IAM tool (SailPoint IdentityIQ) and integration with existing Identity and Access management applications.
• Data Monitoring and Support for Critical Data releases in ServiceNow.
• Responsible for the upgrade, analysis of workflow, reporting and testing of the different financial systems using Calypso trading system.
• Analyze and write use cases for new COTS data management system for permits, certifications and other outputs.
• Responsible for handling requests from internal audit and External audit regarding Sox testing.
• Designed the ITSM roadmap for the maturation of ITSM processes
• Creation of process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team.
• Translating Client business requirement into technical documents. Transitioning ServiceNow requirements to developers to implement service management changes. Facilitating roll out of new applications. Validate code move into Service Now Instances.
• Interacted with Bank management on suspicious transactions/AML conducted by customers
• Prepared suspicious activity reports for BSA/AML management.
• Understanding the Business requirement for Sailpoint and writing test plan accordingly.
• Involved in supporting existing Sailpoint IIQ implementation for the client.
• Provided recommendations for strategy, design, build, and implementation of ITSM solutions
• Corrected assumptions, finalized requirements and took signoff for requirement documents etc.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
• Developed Use cases, Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
• Responsible for Incident Management, Problem Management, Request Management & Access Management end-to-end processes under ITIL Framework.
• Coordinating functional requirements of application to technical lead & team.
• Designed and Implemented PL/SQL queries for QA testing report / data validation etc.
• Worked on Certifying Issuer & Acquirer Host systems. Certifying Clearing system of Issuers & Acquirers.
• Maintained the Certification Environment, establishing the connectivity with Member Banks and Credit Unions, validating and testing the client configuration set up for new and existing clients, certifying them for each network release by capturing and verifying the ISO 8583 messages flow to ensure transaction flows correctly Discover Network to/from each of different networks as per compliance rules.
• Performed connectivity test with the client, simulating the Transactions, Validating the Transactions logs based on the Authorization specifications, and reporting discrepancies.
• Reviewed and maintenance of Defects sheets, arranging daily Defects calls and sending Status updates.
• Involved in conducting meetings with stakeholders to collect business functionality, non-functionality and client stake requirements to enhance retail banking experience
• Configured Reports and associated them to Dashboard in Service Max of SFDC. Transform them from Service Center which company used to generate their report.
• Assisted in validating and verifying defects to help set aside the superficial problems and keep the project on schedule by performing Smoke testing and User Acceptance Testing (UAT).
• Handling queries of development and testing teams through scheduled discussion meetings.
• Coordinated work plan with project manager and client for Deployment timelines and managed Production migration process, developer fixes etc.
• Scheduled and Tracked progress for team members of project through completion, coordinating with Onshore resources.
• Prepared Monthly Status Reports for enhancement requests, Change Requests (CR's) to the project team that for efficient Tracking and Monitoring of Open issues of the project.
• Performed Post Production Validation (PPV) and arranged User Acceptance Testing (UAT) and Signoff from customer.

Environment: RUP Methodology, MS Visio, MS Project, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, AXURE, Calypso, Power designer, XML, JSON, Linux, putty, PL/SQL and MS SQL.

Confidential - Charlotte, NC

Business System Analyst

Responsibilities:

• Key components of project include integration of Dynamic Currency Conversion with Cash pro payment settlement module.
• Generating BRDs and Wireframes for the company’s Learning Management System (LMS) using the Agile methodology.
• Tested internal and external SWIFT and MQ messaging, corporate action processing and portfolio investment reporting.
• Conducted market research and analysis in Capital Markets consisting of Stock Market and Bond Market.
• Worked on COTS product GPP (Global Pay Plus) that interacted with Confidential internal applications CSR, IRIS, Delivery system, ODS, TCM, CPP, PEOPLESOFT, ACTIMIZE (Another cots product) and FED.
• Worked with Fundtech R&D team to finalize the Functional requirement specification (FRSD) & Interface requirement specification documents (IRSD).
• Worked with multiple projects team to co-ordinate the integration for Payment Services Hub services to other partner teams. Designed and documented the mapping for different service interface and ISO 20022 XML message types.
• Worked in SWIFT messages such as MT101, MT103, MT202, MT9XX series as per the derivative of the client
• Created Submission, Quote, Policy workflows and Processes to Duck Creek Platform for their Commercial Underwriting for North America Region.
• Acted as a liaison between system users, client managers and software development team to gather requirements.
• Handled the processing of SWIFT MT5xx and MT9xx messages.
• Conducted extensive data analysis of different Acquirer and Issuer, which were going to be part of the application to understand the attributes, Data elements etc.
• Developed credit card reconciliation solution by coordinating information from NetSuite POS, merchant service providers and the sales audit team
• Worked on Gathering requirements, conducting client meetings, fit-gap analysis, writing functional requirements.
• Used Murex to measure risk management, collateral management, and benchmarking and asset management modules.
• Supported the integration of Murex systems with other systems in the organization by specifying the requisite interface specifications.
• Organized weekly project status and task review meetings, created PowerPoint presentations and project updates using MS Project for management review.
• Coordinated various Agile Ceremonies such as Sprint planning, Sprint retrospective and Daily Scrum meeting.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, dimension modeling, data mapping etc.
• Used various SQL commands like create, delete, update, left joins, right joins and full joins to update the database and retrieve data for analysis.
• Created Data Mapping document for the application after finalizing the attributes and tables with business users.
• Moderated everyday scrum meetings along with the other senior business analysts to improve the efficiency and productivity of each sprint.
• Provided the detailed inputs to the Scrum Master about the tasks completed and assisted in the creation of the Sprint Burn-Down Chart Documented test plan, test cases, performed functional and regression testing and conducting UAT and recording the user feedback for future changes.
• Reviewed existing stored procedures, supported application developers by tuning SQL queries for better performance.
• Configured Reports and associated them to Dashboard in Service Max.
• Extensively involved in all the waves to make sure documented business requirements are met
• Assisted the QA team to develop the test plan and test cases to perform the testing and involved in User Acceptance Testing (UAT).
• Worked closely with Quality Analysts to create, validate and troubleshoot test cases and test scenarios.
• Created Presentations for the business-holders to give a brief synopsis of the application functionality.

Environment: Scrum Methodology, MS Visio, MS Project, HP Quality Center, Bugzilla, Oracle, Toad, DB2, Just in Mind, Murex, Enterprise architect, Test Foundation Server.

Confidential, Leawood, KS

Business System Analyst

Responsibilities:

• Travelled to Hong Kong to participate in stakeholder meeting with business users from SCB, Subject matter experts (SME) from various offices across Euronet and bank team Hogan team.
• Arranged Joint Application Development (JAD) session with SMEs, Business Users, Developers and Test Managers to Understand BAU functionality.
• Involved in creating business requirements document (BRD), Functional Requirements Document (FRD), and translating them to detailed technical specifications.
• Tracked and monitored the progress of each sprint in JIRA to ensure the off-shore team completed their deliveries in time.
• Traced requirement traceability matrices (RTMs) and managed all components of the business requirements.
• Developed detailed User interface documents (UID) on ATM machines for Chip & Pin transactions such as Cash withdrawal, bill payment and funds transfer.
• Applied Unified Modeling Language (UML) to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Microsoft Visio.
• Created and reviewed Detailed Design Specification (DDS) and Functional System Design (FSD) documents based on the information provided by the various development team and Subject Matter Experts.
• Conducted walk through sessions for Business Requirement Document (BRD), Functional Requirements Document (FRD) and Use Cases to discuss certain issues with stakeholders, Architecture & Development teams.
• Worked closely with the development team to create an Entity Relation Model (ERM) and conducted tests and analysis using SQL queries.
• Daily involvement with the software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Involved with certification team to complete certification for VISA, MasterCard, CUP and JETCO effectively.
• Conducted weekly and monthly meetings to review the business processes and update the team on project progress.
• Defined Test Cases, Test Scripts, analyzed bugs in concert with QA/Development teams to fix errors and verify User Acceptance Testing (UAT).

Environment: RUP Methodology, MS Project, IBM AS/400, Integrated Transaction Management (ITM), DB2, MS EXCEL, MS WORD, Win Core ATM, CEN/XFS, XML, MS SQL Server.

Confidential

Junior Business Analyst

Responsibilities:

• Interviewed Stakeholders to get a better understanding of the current business process.
• Performed Gap Analysis on the AS IS and TO BE systems in order the elaborate on the project scope and identify the business and functional requirements.
• Generated requirements for Capital Markets - Fixed Income Investment Management Business, Portfolio Management, Hedge funds, corporate actions, Brokerage and Trading Model within the scope of the Front office, Middle office and Back Office operations.
• Prioritize development based upon market needs, client feedback and workflow demands
• Designed and developed Data mapping document, Process flow diagrams, and Use Cases model using Rational Rose, Activity Diagrams, Dataflow diagram, and Sequence Diagrams using UML.
• Wrote and Executed PL/SQL queries/Procedures for Data analysis, completeness and accuracy.
• Worked in Data Analysis and Reporting Tools such as Excel, Microsoft Access, and PL/SQL Querying.
• Conducted weekly project status meeting and meeting minutes are send to team and upper management
• Designed and wrote IT DR (Disaster Recovery) Policy and Standards documents.
• Do have experience working in change control process and release management.
• Created Test Plans, Test Cases and assisted QA team in System testing to ensure the new system satisfy all User requirements.
• Hands-on testing in PRE-SIT, SIT, UAT, Regression, PPR (Pre-Production Run) testing for payments systems.
• Involved in Integration testing and BV (Business Verification) testing, created defects in QC (Quality Center), followed up the defects with developers, and conducted daily status call with developers and testers.

Environment: RUP Methodology, MS Project, Bugzilla, Rational Rose, Oracle 10g, PL/SQL.DBX