SUMMARY

• Committed and result oriented professional with around 7 years of experience as a Business Analyst in Information Technology with focus on Business Analysis, Business Modeling, Requirement Gathering,BusinessProcess Model and Notation (BPMN), Technical Documentation and Software Validation.
• Worked closely with project stakeholders, SMEs, and development team to understand the requirements and specifications for new applications.
• Experience in all phases of the iterative Software Development Life Cycle (SDLC). Possess excellent analytical skills and strong communication skills, capable of interacting with both internal and external stakeholders.
• Have 4 years of experience in Application Development and Lifecycle Management (ADLM).
• Proven excellence in analyzing business processes, eliciting requirements, defining business needs, and translating to business and technical specifications documents.
• Extensively operated withITSM/ITILprocess teams to ensure that planned design meets requirements and enterprise quality standards.
• Had experience in collaborating and working with PM for more than 2 years.
• Extensive working experience with Business Users, Senior Management, and Technical teams.
• Adept with different Software Development Life Cycle (SDLC) methodologies which including Agile and Waterfall.
• Experienced in performing Impact Analysis, Gap Analysis (as is - to be), SWOT Analysis and Risk Analysis.
• Facilitated Joint Application Development (JAD) Interviews, Workshops and Requirement facilitation sessions with end-user/clients/stake holders and the IT group.
• Proficiency in documenting Business Process Design, authoring Business Requirements Document (BRD), Use case Specifications, Functional/Systems Design/Software Requirements Specification (SRS), Detailed Design Specifications (DDS), User Interface Specification (UIS) and analyzing them.
• Extensive design experiences in UML, using MS Visio and Rational Rose focuses on Activity Diagram, Class Diagram, Use Case diagrams.
• Knowledge of health care services regulatory environment including Medicaid/Medicare, and EDI.
• Project Planning and Data Flow Diagramming
• Proficiency in writing SQL queries for testing and data validation.
• Worked closely with Business Users, Web services team, EDW (Enterprise Data Warehouse) team and web developers to define the dependencies within the requirements.
• Experience as Oracle SQL Server (2012, 2008, 2005) in Production, Development and Staging.
• Coordinated with teams in projected and planned and verified monthly release changes usingJIRAtool
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Projects are in Compliance with the Business Requirements.

TECHNICAL SKILLS

Software Modeling Tools: Microsoft Office Suite, MS Visio, MS

SharePoint, MS Project, Requisite-Pro, SnagIt: Rational Clear Case, MS Excel, MS Access, Balsamiq

Operating System: Microsoft Windows/Mac

BA Methodologies: Waterfall, and Agile(Scrum)

Databases: MS-SQL Server, SQL, DBA

Languages: HTML, CSS

Software Packages: MS Office, Visio, Photoshop, Xcelys, Papyrus Desktop

Reporting Tools: Business Objects, JIRA, TFS, HP ALM

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Business Analyst/Papyrus Designer, Agile (Scrum)

Responsibilities:

• Played a key role as a Business Analyst and as a Scrum Master to track the project progress.
• Worked extensively on writing the Business/System requirements and making the user requirement documentation.
• Translated the Business requirements to the Business Functional Requirements 16are utilized by the development team for Design Document.
• Involved in Annual Enrollment Period (AEP) in analyzing the new requirements by the state and updating the scope for project for the current year.
• Helped the PM with Project coordination using MS Project.
• Worked on project timeline with stakeholders to schedule dates for Development, Testing and deployment.
• Conducted quantitative and quality analysis to ensure that whether business requirements executed properly and high-profile projects analyzed.
• Managed role of Scrum Master and leveraged expertise while conducting product backlog refinement, daily standups, scrum, sprint planning and retrospective meetings, target setting, and defined the Sprint backlog and burn-down chart
• Proficiently organized and facilitated, Daily Scrums, Backlog Grooming, Sprint Planning, Sprint Backlog, Sprint Reviews and Sprint Retrospectives,
• Organize and led Release Planning for a delivery group of multiple scrum teams assigned to a product or product feature group resulting in the creation of a product roadmap and Utilize Jira to track progress.
• Expertise in working with Complex JIRA Workflows, and Managing third party Plugins.
• Reviewed and approved quality system documents to determine compliance with regulatory regulations and standards.
• Manage appropriate Scrum of Scrums sessions across agile teams to establish interdependencies and eliminate significant roadblocks.
• Familiar with Federal/ State Medicaid and Medicare regulations and guidance.
• Reviewed CMS (Center for Medicare/Medicaid service) Federal and state documents (Policies, Companion Guides, manuals, business processes, systems documents, banners, and bulletins).
• Extensively evaluated the Acceptance Criteria, which was used by developers, testing team and by Product Owner to ensure that the intent is effectively captured.
• Assisting Product Owner to author User stories in JIRA and create a backlog of the stories to be used for the Release Planning and Sprint Planning.
• Created Work Break down structure (user stories) and corresponding activities (tasks).
• Used JIRA and Confluence to manage sprints, documentation and product road map.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Also involved in designing the correspondence layout for letters more than 300 including Enrollments, Claims, Finance and Billing projects with various requirements as per the CMS guidance.
• Worked on priority tickets to resolve data discrepancy, System issues resolutions of critical problems/tickets through data analysis and root-cause analysis.
• Participated in Unit testing as I was assigned to develop the correspondence.
• Train teams in Agile Development including the use of Project Management Tools like JIRA and Confluence
• Worked with the business users in UAT for final testing of the application in the user environment.
• Performed in various activities in understanding the new updates from stakeholders about the scope.

Environment: MS Office, HP ALM, JIRA, Agile (Scrum), Blueprint System requirements, Papyrus Desktop Eye, Xcelys Customer Service, Oracle SQL developer, MS SharePoint.

Confidential, Tampa, FL

Business Analyst/Agile (Scrum)

Responsibilities:

• Expertise in engaging closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
• Expert in elicitation of with business requirements with enterprise wide cross-functional business units.
• Responsible for motivating and mentoringAgilebest practices for multiple Scrum teams,product owners and stakeholders within the Development organization.
• Worked on the entire life cycle for requirements management - identifying, defining and delivering the requirements.
• Assisting in creating Project Plan, Road Map and participating in Feasibility and Estimation meetings along with business owners and architects.
• Facilitate all Scrum ceremonies.
• Identify and remove impediments for development teams. Protect teams from both internal and external distractions.
• Support and educate the Product Owner on scrum best practices, especially with respect to grooming and maintaining the product backlog.
• Gathered requirements by conducting interviews with end users, identified, defined and mapped the business rules to business requirements.
• Metrics tracked are Velocity, daily burned hours, committed vs Delivered velocity, Story and task progress status, Impediments & Defects/Bugs Raised per Sprint.
• Scheduled and facilitated Sprint Planning, Daily Stand-Up, managed Kanban story board, Sprint Demo & Sprint Retrospective meetings
• Performed Gap Analysis of Business rules, Business and system Flow.
• Prepared Use Cases, functional & system requirement specifications along with other supportive documents like process models, data flow diagrams, screen mock ups and UML diagrams.
• Conducted Joint application development (JAD) sessions with stakeholders throughout System Development Life Cycle (SDLC) to resolve any open Issues.
• Identifying subject-matter experts from business users’ end and driving the product backlog meetings. Generating user stories with the business users.
• Creating user stories with detailed acceptance criteria (Customer satisfaction criteria) to elicit clear and deliverable business needs as an Agile Business Analyst
• Conducting Sprint planning meetings with technical team and business users, to prioritize the user stories for stories for the Sprint.
• Contributing to the product refinement sessions by assessing the business points and story points to prioritize the user stories.
• Participating in the sprint retrospective meetings to analyze the team’s capacity.
• Expert in breaking down the epics, categorizing the themes and story mapping of user stories.
• Mapping system requirements with Test Cases, manually executed test cases in QC, ensured traceability of Test Cases back to the Business Requirements
• Built out a state of the art data front end trading system and data warehouse, bond pricing, and analytic engine for Fixed Income and credit derivatives.
• Prepared user guides and performed UAT with Business Users as and when deliverables were deployed by technical team and uncover the latent defects in the system.
• Implemented data access, storage and validation routines on the database server using SQL.
• Involving programmers and quality assurance team in conducting stress test and load test.
• Effectively handling sign off process with stakeholders at different levels and executing good conflict resolution approaches.
• Reporting status, milestones, and project plan tracking to project management on a weekly basis.

Environment: MS Office, JAD, Oracle SQL Server, MS Project, Clear Quest, Agile (Scrum), ALM, MS Visio.

Confidential, Eagan, MN

Business Analyst (Scrum)

Responsibilities:

• Involved with the project from its inception phase to transition and production rollout phase.
• Project was implemented using the Agile (SCRUM) Methodology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC).
• Involved in daily scrum meeting for daily status updates of the project and the issues.
• Analyzed and identified gaps in the existing system with the help of comparing and contrasting documented business requirements and worked on creating a design for a new revised improved system.
• Facilitate JAD sessions and meetings with end users, Stakeholders, SME’s, and project manager to gather requirements.
• Installation, configuration, administration, and maintenance of applications (MS-SQL, VISIO, SharePoint, Visual Studio)
• Prepared necessary business use cases after analyzing the gathered requirements, and created UML diagrams including process models, use case diagrams, activity diagrams, and sequence diagrams using Microsoft Visio.
• Extensively interacted with the user group and the development team for their inputs on preparing structured charts, class diagrams, activity diagrams and sequence diagrams.
• Development of project work plans throughout System Development Life Cycle (SDLC) while adhering to extensive methodology requirements set by HIPAA.
• Analyzed system requirements in assistance from technical teams for transition of data sources from Legacy to Facets systems.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Closely interacted with technical team and development team to ensure they understood the application’s functionality and navigational flow and ensured smooth transition.
• Updated and modified progress and resources allocation in MS project for the team.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted Impact Analysis to determine the systems and areas that would be affected due to changes made on our project.
• Interacted extensively with the end users to successfully and swiftly identify and resolve problems and integrate system enhancements.

Environment: MS Office, SQL, UML, MS Visio, MS SharePoint, MS Project, MS Access, Window 7.

Confidential, Columbus, OH

Business Systems Analyst

Responsibilities:

• Closely involved in defining project scope and identifying discrete enhancement efforts as individual tasks or sub-projects and prioritizing them.
• Gathered requirement for various finance teams, dealer's representatives and the IT development team to define and work on the upgrades.
• Followed Iterative AGILE approach and have documented User Stories, Product Backlog's, Sprint Backlog's
• Participated in Sprint Sessions and have extensively tested the User Stories by writing Acceptance Tests
• Acted as a liaison between stakeholders: Business Users and managers, from business side, and software development team to gather requirements.
• Developed Prototypes and conducted requirement walkthroughs with technical team to communicate requirements to them.
• Participated in Sprint Review Sessions to ensure the estimation is in line with the expected results.
• Deliverables included wireframes, workflow diagrams, interactive mockups, development assets and prototypes.
• Create reports for business analysis purposes using Visio and Microsoft Excel.
• Participated in usability testing meetings, created a tracker to document users’ feedbacks, provide solutions, and presented those to the project team.
• Involve in post-implementation training and support.
• Conducting gap analysis and audience analysis to recognize the end users of the product.
• Experience in creating user manuals and other training documents.
• Interact with clients and help write User Stories for the development teams
• Helped the PM with Project coordination using MS Project
• Co-ordinated usability workgroups for the re-designed site prototypes, conducted feasibility study and performed impact analysis for proposed enhancements.
• Documented Requirement Traceability Matrix in Excel sheet for traceability of requirements through test cases. Work closely with the UI team to model the screens, which met user, defined requirements and company standards.
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Created User Acceptance Test Plan and coordinated UAT for the site redesign project
• Worked closely with developers for analysis of the application.

Environment: MS Word, Excel, PowerPoint, UML, MS Visio, Rational ClearQuest, SQL Server, Visual Studio

Confidential

Business Analyst

Responsibilities:

• Used Rational Unified Process (RUP) methodologies and Unified Modeling Language (UML).
• Used Rational Rose for creating the Use Cases Diagrams, Activity Diagrams, Class Diagrams, and Sequence Diagrams.
• Used MS Visio for creating Use Cases, and Supplementary Specification Documents.
• Facilitated and managed Joint Application Development (JAD) sessions with committee of SME’s (Subject Matter Experts) from various business areas.
• Conducted interviews with key business users to collect requirement and business process information.
• Documented Functional Requirements for business level components, user interface, and system security.
• Defined Core Business Rules and Core Business Validations for the entire application.
• Analyzed the technical specifications and business requirements.
• Developed business requirement specification documents, business process models in RUP to document existing and future business processes.
• Wrote Use Cases, Business Flows and Work Flows Diagrams for effective plans.
• Documented and delivered Functional Specification Document to the project team.
• Involved in benchmarking activities to identify best practices.

Environment: RUP, UML, Windows 2000/NT, MS Word, MS Excel, Oracle

Confidential

Business Analyst/QA

Responsibilities:

• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client's needs are met.
• Communicate client's business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Planned, facilitated and reported on quality assurance testing efforts.

Environment: MS Office, Windows, Use cases, MS project, Business process module.