SUMMARY:

• Excellent interpersonal skills, written, verbal/non - verbal communication skills with analytical and problem-solving abilities.
• Proficient in time management, decision making, conflict resolution, teamwork and creativity.
• Ability to translate highly technical concepts to non-technical stakeholders.
• Quick learner, detail-oriented with strong negotiation skills and diverse experience in communicating and collaborating with local, international teams and stakeholders.
• Demonstrated aptitude to self-manage and collaborate with teams. Very flexible and easily adaptable to changing environment.
• Ability to multi-task management of different projects simultaneously, high priorities and tasks, with the ability to work under pressure to manage the completion of project deliverables within deadlines and per stakeholders' expectations.
• Solid technical background in various networking, software, hardware and virtualized environment technologies.
• Implement PMI and ITIL-based best practices for process improvement to expedite project delivery and increase stakeholders' support.
• Vast working knowledge of Agile, Scrum, Waterfall methodologies and software development life cycle (SDLC).
• Experience working with various security and federal compliance requirements
• Proven ability to manage project management plans, communicate progress and changes to all stakeholders, and complete projects within scope, time, and budget constraints.
• Identify key performance indicators, implement meaningful metrics, and manage and control project performance.
• Collaborate with project teams to perform risk mitigation strategies to resolve project risks.
• Identify trends/patterns; facilitate and/or conduct root cause analysis; recommend solution alternatives.
• Manage internal and external stakeholders' requirements and expectations. Provide periodic project performance updates.
• Vast experience in Project Management Office (PMO)-related tasks; supervise multiple enterprise-wide projects and cross-train other project managers.
• Working experience with process maturity assessments, and development and ongoing management of project documentation (scope, schedule, cost, quality, issues and risks, status reports, etc.
• Create various project documents to track tasks, deliverables, and create project status reports for senior leadership.

TECHNICAL SKILLS:

Operating Systems: All Microsoft Windows operating systems and MacOS.

Hardware: All laptop, PC, printer/scanner hardware.

Applications: Oracle PL/SQL, Microsoft Office suite of tools including MS Project, Excel, Word, Outlook, Access, PowerPoint, Project, Visio and SharePoint.

Ticketing Systems: I.T. Service Management, Remedy, Service Now, WEBIT.

Efficient in using various project management software and tools: Gantt chart, Smart Sheet, Kanban, Scrum boards, Burn down and Velocity charts, and JIRA for requirements gathering and workflow management.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Analyst

Responsibilities:

• PMO lead on three cyber security projects supporting the confidential.
• Collaborated with stakeholders to gather and analyze VA requirements. Documented key decisions and detailed requirements in knowledge repository.
• Facilitated meetings to define project scope and objectives to ensure all stakeholders’ requirements are met within the defined scope and known constraints. Documented risk and planned mitigations.
• Supported VA project managers by creating action reports and tracking project time, cost, and scope.
• Handled all meeting logistics between the client and business. Identified key objectives to ensure project requirements and deliverables are well understood and documented.
• Created variety of documentations for each Project Stage Gate (e.g. System Design Document (SDD), Requirement Specification Document (RSD), Business Requirement Document (BRD) Performance Work Statement (PWS), Project Charter).
• Reviewed effects of project outcome to current and future VA business activities and processes.
• Implemented PMI and ITIL methodologies for process improvement to increase service value for stakeholders.
• Facilitated in design and development activities to ensure project requirements and milestones were met and control scope creep.
• Led project team to consolidate methods to ensure project is completed on schedule and budget.
• Liaised with project management team and sponsor to resolve any project problems and make process changes.
• Participated in design analysis and pre-and post-implementation reviews to measure success criteria.
• Created project artifacts that allowed for detailed requirements gathering and constant stakeholders' feedback on project performance. This resulted in decreased variances, and improved deliverables and milestones that match stakeholders' expectations.
• Coordinated nation-wide teams, tracked progress against schedule, and project requirements and anticipated results.
• Created cost-benefit analysis and ROI assessments that were used as basis for decision-making on proposed IT projects.
• Managed resources and capacity planning for projects, along with developed weekly status reports for senior management.

Confidential

Sr. Consultant

Responsibilities:

• PMO lead on two projects within the HREG Registry Program.
• Supported VA’s VIP, including data management, project artifacts creation, and status reporting to stakeholders and management.
• Created and maintained comprehensive project documentations for the HREG project, and produced lessons learned for each project.
• Communicated frequently with project teams and stakeholders about project vision, goals, and provide guidance to adhere to project baseline, project management plans, and security compliance requirements.
• Managed the projects from cross-functional and matrix teams, including vendor engagement and management.
• Collaborated with project management team to create project artifacts, such as WBS, scope, time and cost estimates, resource allocations, and risk management.
• Authored various project management documentations, SOPs, process flows, procedures, and best practices.
• Worked with technical teams to assess project risks and provide alternative solutions to ensure minimum business impact.
• Performed routine quality audits and phase gate reviews to ensure project tasks and deliverables are acceptable by the clients.
• Organized materials and support for end users to comprehend the solution, as a product of project completion.
• Used hybrid approach of Agile, Scrum and traditional methodologies to execute all phases of the project lifecycle.
• Managed stakeholders' expectations by providing project status reports and performance updates.
• Ensured work performed is within scope, consistent with requirements, and delivered on time and budget.
• Assisted PMO to manage group of projects, with project status and performance reports against time, cost, and scope.
• Collaborated with stakeholders to solicit feedback, resolve issues, and provide frequent updates.
• Monitored and controlled any deviations from project baselines of scope, time and cost by proactively managing project risks and constraints.

Confidential

Sr. Project Analyst

Responsibilities:

• Supported VA’s Project Management Accountability System (PMAS), ProPath and now VIP, including data management, project artifacts creation, and status reporting to stakeholders and management.
• Effectively managed more than three projects simultaneously with the Preparedness Program, Product Development (PD), Office of Information Technology (OIT) and U.S. Department of Veteran Affairs (VA).
• Created variety of project documentations for the PIV Only Authentication (POA) project and others.
• Conducted meetings to define project scope and objectives to ensure all stakeholders’ requirements are met within the defined scope and known constraints.
• Led numerous process improvement initiatives to expedite and streamline project delivery.
• Developed WBS, schedules, critical path, milestone roadmaps, communication plans, test plans, change control plans, and overall project plans. Instilled accountability and requirements traceability for all stakeholders.
• Followed detailed project schedule and requirements. Collaborated with teams to manage variances and work-around options.
• Risk Management: identified, tracked, and reported all issues to appropriate stakeholders in a timely manner.
• Conducted routine QA to ensure team activities and project deliverables are aligned to business requirements.

Confidential

Sr. Functional Analyst

Responsibilities:

• Collaborated with stakeholders and technical teams to identify all associated systems and services affected by the project to ensure all project requirements are gathered and scoped.
• Providedconsultation on all projects and served as a project specialist in all phases of project.
• Evaluated new and existing software products for VA and created and modified procedures to meet VA project deliverables and stakeholder satisfaction.
• Supported project planning, scheduling, service integration with consumer applications, monitoring, and reporting activities.
• Integrated and used project management Waterfall and Agile methodologies to support multiple projects.
• Assisted project managers to formulate project scope, objectives, and resources planning.
• Managed all project documentation, and implemented process improvement for VA's PMAS using ITIL and PMI methodologies.
• Coordinated with project sponsors and team to resolve any project constraints by following industry best practices.
• Collaborated with clients to present alternatives, solution, or strategies, to meet their requirements and expectations.
• Supportedproject stakeholders in risk management by developing risk mitigation strategies.
• Trackedand reportedproject status, monitored progress and key milestones, and provided detailed information to senior management so they can make informed decisions.
• Prepared detailed specifications for programs and assisted in all phases of software systems and programming applications, including design, development, testing, implementation, and documentation.

Confidential

Business Analyst

Responsibilities:

• Provided technical support to the Camber Corporation’s team performing PMO solutions under the HSPD-12 PMO contract supporting more than three projects with the Preparedness Program, Product Development (PD), Office of Information Technology (OIT) and U.S. Department of Veteran Affairs (VA).
• Identified organizational and industry standards regarding purpose and goal of client meetings.
• Coordinated with project leadership and team to document project goals and solicit requirements. Assisted project manager in creation of several project artifacts relevant to various project state gates.
• Handled all meeting logistics between the client and business. Identified key objectives to ensure project requirements and deliverables are well understood and documented.
• Created project status reports and maintained master schedule.
• Played a key role in design and development activities to ensure project requirements were met.
• Liaised with client and vendors to resolve day-to-day problems and make process changes.
• Participated in design analysis and pre-and post-installation reviews.
• Excelled in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions.
• Held weekly project status meetings with teams and management to solicit feedback on project performance and tasks.
• Negotiated roles and responsibilities, SOWs, and product delivery schedules with vendors.

Confidential

Sr. Business Analyst

Responsibilities:

• Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.
• Recommended business priorities and advised business on options, and conducted cost benefits analysis of various solutions.
• Created BRD’s and functional specification to assess business needs.
• Performed stakeholder analysis and created stakeholder requirements, and their roles and responsibilities.
• Participated in creation of project charter and ensuring project scope was agreed-upon between project team and stakeholders.
• Wrote business cases from scratch, making sure their validation, workflow and sequencing are aligned to business requirements.
• Managed and documented all project change requests.
• Handled system testing and assisted teams of developers and testers to understand and complete SDLC process and objectives.
• Documented and performed different types of test cases, specific to the project’s technical requirements.
• Coordinated and communicated with central office and remote teams (both oral and written) to resolve issues and to successfully close the project.
• Thoroughly analyzed and tested the project deliverables to ensure it is functioning and delivering on all platforms.
• Created user manuals and SOPs to help users comprehend system functions.

Confidential

Business Analyst

Responsibilities:

• Collaborated with functional managers for resource allocation and estimate Level of Effort (LOE) per resource.
• Gathered and documented stakeholders' requirements, and making sure they are met at each project phase.
• Created project artifacts, such as project charter, Requirements Traceability Matrix (RTM), and roles and responsibilities.
• Set and continually managed project expectations with team members and project stakeholders.
• Developed and managed scope within the project through effective communications, change control, and budget.
• Helped establish a SharePoint repository to serve as a central source for all agency-wide projects' information.
• Assisted with business development activities, such as creating proposals, contracts and driving business strategy.