SUMMARY

• Over 7+ years of experience as Business Analyst/ Product Manager in diverse industries and cultures with proven experience in IT, Education, and Insurance.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of different methodologies including Waterfall, Agile (SCRUM, XP), Rational Unified Process (RUP), Lean (Six Sigma) and Rapid Application Development (RAD).
• Experience with eSig Live, DocuSign, or similar eSignature product
• Managed and prioritized user stories using JIRA. Worked with the development team to identify blockers and provide resolution.
• Sound functional knowledge in Oracle Apps Module - Purchasing, Inventory, Order Management Account Payables, Approval Management Engine
• Extensive experience in designing custom solution and implementing Oracle Purchasing Quotation, Purchase Order and Invoice Approval process
• Experience facilitating & participating in daily scrum, sprint planning meeting, backlog grooming, and retrospective meetings.
• Experience of managing and delivering marketing creative, including working with, and managing creative agencies
• Knowledge and experience in iOS Mobile
• Experience consuming RESTful web services and JSON. Have developed android applications utilizing the Android SDK for mobile and tablets.
• Experience with web analytics platforms, Face book Business Manager, Google Analytics
• Experience conducting business analysis in the Property and Casualty (P&C) Insurance industry.
• Adept at creating and transforming business requirements into business models using UML diagrams - Use Case, Sequence, Activity, Data Flow and Process flow diagrams using MS Visio.
• Extensive experience working closely with project Stakeholders, SMEs, and Users to understand requirements, analyze and create specifications for new applications along with re-engineering existing applications. Implemented Sales force Automation (SFA) for Campaign Management, Lead Management, Pipeline Management.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Pipeline Management, Account Management, Order Management (Quote to Cash), Case Management.
• Develop the customer lifecycle product adoption campaign strategy with key stakeholders
• Develop and manage customer-centric marketing strategies and experiences across channels (online, phone and direct mail) to drive and retain card preference and accelerate loan growth for high value card members
• Excellent facilitation skills in conducting walkthroughs, surveys, 1:1 interview, brainstorming, Joint Application Development (JAD) requirement workshop sessions.
• Highly skilled in writing Business Requirements Document (BRD), Functional Requirements Documents (FRD), Test cases, Test plans, root-cause analysis, and GAP analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Ability to design wire frames, screen mock-ups and participate in usability evaluations for the web and mobile applications.
• Used RESTful and SOAP Web Services to interact with different applications.
• Highly skilled in dealing with diverging perspectives and identifying risks for project mitigation.
• Experience in RDBMS and Data warehousing, experience in design, development, testing, implementation and support of enterprise data warehouse.
• Experience in Business and Technical Data Analysis, Data Profiling, Data Migration, Data Integration
• Experience developing source to target Data mappings, business rules and data definitions with strong understanding of Data Governance principles.
• Experience in building reports usingPower BI, Tableau and Business objects (BOB J) for data visualization.
• Experience in writing SQL Queries to extract data from database, perform Data Analysis and for reporting needs.
• Reporting using Google Analytics, Google Tag Manager, Data Studio, Search Console and other tools to diagnose and improve web performance results for our clients
• Collaborated in developing training materials for end-users to ensure successful delivery of project.
• Demonstrated capability in managing people and leading geographically dispersed teams on various complex projects.
• Strong business acumen, strategic thinking, verbal and written communication, interpersonal and presentation skills.

TECHNICAL SKILLS

Business Skills: Waterfall, Agile, Requirements Elicitation, User stories, Wireframes, Process Flows & Use-Case Diagrams, FRD, Root-cause analysis, Gap Analysis, Workflows, and data mapping documents, UAT, Power BI, Tableau, Work ethic, Time management, Problem solving, Enterprise resource planning, Data privacy, Research skills, Software proficiency, Search engine optimization, Data mining, Client relations, Strategic thinking, Verbal, Presentation skills, Project management, Collaboration, Critical thinking

Operating Systems: Windows, MacOS, Linux, Android, iOS

Languages: C/C#, Java Script, HTML, XML/XSD, SQL /PL SQL

Tools: MS Office Suite, MS Project, Requisite Pro, Clear Quest, MS Outlook, Clear Case, DOORS, MS Access, SAP Business Objects, HP ALM (QC), Jira, Confluence, Rally, SOAP UI, RESTFUL

Reporting Tools: TABLEAU Power BI, Crystal Reports, SAP

RDBMS: Confidential SQL Server 2008/2005/2000/7.0 , MS-Access 97/2000/2003, PL/SQL, MS SQL

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential, Chevy Chase, MD

Responsibilities:

• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Created business process workflow diagrams (Activity diagrams) in Confidential Visio.
• Setting up theeBSstructure for various Oracle modules
• Created workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• Introduced Agile methodologies to reflect liquid nature of front-office improving time-to-market
• Gathering business requirements from customer, preparing the technical design, and conveying the rqmts and design to the offshore (India) development team.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Worked with all aspects of Epicor ERP system. This includes sales, purchase orders, accounts payables, accounts receivable, MRP, quality control, shipping and receiving
• Experience with ETL, SQL and Data Mapping tools.
• Act as a Subject Matter Expert for Advanced DocuSign Features, such as our APIs, SDKs, DocuSign Connect, Power Forms, Templates, Embedding signing, DocuSignFor Salesforce.
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mockups using modeling tools.
• Worked closely with the Business to ensure the appropriate UAT scenarios were captured for all projects
• Performed end-to-end application testing on the Web and iOS mobile devices ensuring successful integration between the two
• Interacted with Oracle support team and technical support team to resolve application issues, bugs andTAR/SRmanagement
• Exposure to Medical and Graduate Admissions platforms, hands - on to the ERPs Banner, STARS (Student, Tuition, Admissions, and Records System) system which MCW used for Medical School Applicant Admissions. Exposure to modules Admissions, Registrar, Financial Aid, Tuition, Educational Services
• Worked on the financial area of ERP system, concentration withSupply Chain Management, GL, AP, Manufacturing SSB Project,Purchase and Invoicing.
• Implementation, Service, Support & Maintenancewith various domains with through Knowledge on IFS, SAP. Hands on Expertise in Document Management in Enterprise level (ERP: IFS) usingSharePoint.
• Acquired functional and technical expertise in material, production and various aspects of business process design, support, ERP development, resolving process issues, testing and implementation
• Replaced existing financial software with a new ERP system. The new system included Sage MAS500 for accounts payable and general ledger, and cieTrade for order processing, accounts receivable and inventory tracking.
• Have published an android app on Google Playstore - PopularMovies
• Developed a few android and web apps using Android SDK from scratch and hosted it on github
• Also pursued nano-degree (Course co-created by Google) in Android development and Web development.
• Involved in modules which provides robust monitoring and validation to ensure regulatory and NACHA processing compliance
• Involved in agile ceremonies, backlog grooming session, daily stand up, and retrospective meetings.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Conceptualized primary process flow diagrams using Confidential Visio and Case Wise tool sets.
• Documented functional specifications for multiple components for achieving the ability to send and receive currency or cash via various Electronic Funds Transfer System (EFT) such as CHIPS and ACH.
• Created test plan and test cases for user acceptance testing. Used Rational testing tools.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Performed Feasibility Analysis and Risk Analysis on vendor/third party tools.
• Assured that all Artifacts are following corporate AGILE Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing.
• Worked with REST & SOAP webservices.
• Used swagger to document the API’s and functional docs. Created API Specification documents, JSON Documents & API Data contracts.
• Involved in the postproduction support after the release and worked with the QA and development team to rectify user reported issues.
• Involved in Root Cause sessions to identify the postproduction bugs and include the relevant teams to brainstorm the solution.

Business Program Manager

Confidential

Responsibilities:

• Develop a regional pool of engineering volunteers. Represent TEALS at companies, conferences, and external events.
• Supervise volunteers within the region and ensure they have a great TEALS experience.
• Build relationships with school district administrators, principals, counselors, foundations, and in service teachers.
• Train and support volunteers and teachers throughout the TEALS partnership.
• Visit schools and observe TEALS classes to provide support and feedback to volunteer program management and perations.
• Plan end-to-end management and implementation of TEALS in the region per programmatic guidelines.
• Introduce regional CS education community among students, schools, volunteers, and partners.
• Manage relationships with key stakeholders from the regional educational community, corporate, government, and other organizations.

Business Analyst

Confidential, Worcester, MA

Responsibilities:

• Used agile software development methodology in defining the problem, gathering requirements, development iterations, business modeling and communication with the technical team for development of the system.
• Manage the Property & Casualty insurance procurement and administration for US and non-US operations as well as coordinate the policy renewal process
• Facilitated requirement workshops with stakeholders and Subject Matter Experts (SME) to identify business rules and requirements and document them in a format that can be reviewed and understood by both business and technical people.
• Implementing Syteline ERP to other sites and provide support to other sites
• Assisted in the configuration of Oracle Cloud Absence and Compensation modules
• Train new resources on data mapping, data validation and Oracle HCM
• Involved in converting existing business requirements into User Stories and created business process models from same documents.
• Participated in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
• Created Data/Process Flow Diagrams, Sequence Diagrams, and Use Cases Diagrams using UML methodologies for easy understanding.
• Participated in Product Backlog Grooming Sessions and assisted the PO in slicing epics into stories and then prioritizing the stories.
• Perform troubleshooting sessions with developers on API integrations and DocuSign connectors
• Support large enterprise customers as they develop customized uses for the core DocuSign products and services
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Worked with the ETL developer to create Source to stage and Stage to Target Data mapping documents indicating the source tables, columns, data types, transformations required and business rules and logic to be applied by developing and executing SQL queries.
• Facilitated meetings between development and technical team in deciding the batch processing method for extracting, transforming, and loading (ETL) the data into target database using MS SSRS.
• Wrote test plan and executed various levels of User Acceptance Test, Regression and Integration Testing using test cases to prove that the system conformed to specifications of business and quality requirements.
• Involved in the postproduction support after the release and worked with the QA and development team to rectify user reported issues.

Research Assistance

Confidential, Worcester, MA

Responsibilities:

• Came up with the initiative of creating Confidential own Data Science team to analyze the enrollment data and how it can be further improved based on insights obtained from university data.
• Based on the initial proposal, our team of two members created detailed project plan, tangible deliverable and effort required to implement the initiative at Clark School of Business level. This resulted in quick sanctioning of funds for the project.
• Was involved with the School of Business data management team to identify the right type of data to be shared for our analysis.
• Based on previous five years of data created time series forecasting models for a) Number of students that will be enrolled in subsequent Spring 2019 and Fall 2018 semester. b) Number of students who will apply for the Master’s in Business Analytics program.
• The above figures were subsequently used for forecasting of revenue for Clark Business Analytics program.
• Identified the key drivers that were responsible for international students selecting Clark Business Analytics program.
• This was done by scrapping data from various online platforms and forums and analyzing it using the technique of Topic modeling under Natural Language Processing.
• This gave us an idea about the topics dominating the different discussion forums while selecting the Business Analytics program.
• It helped us in improving in the areas where we lagged and resulted in an increase of 15% in terms of number of applicants for Spring 2018 admissions.
• Compared student growth rate in electives with class size, year wise thus identifying 3 least popular electives.

Environment: Python, MySQL, SQL, R Studio, NLP, Oracle Database, SQL, AWS, HDFS, Git, Excel, PySpark-ML

Business Analyst

Confidential

Responsibilities:

• Collaborated with Product Owner / Stakeholder, SME, developers, and quality assurance team assurance by conducting requirement workshop sessions and 1:1 interview to gather requirements.
• Reported using Google Analytics, Google Tag Manager, Data Studio, Search Console, and other tools to diagnose and improve web performance results for our clients
• Created B2C (business to consumer) or B2B (business to business) integrated marketing campaigns with the aim of acquiring and retaining customer
• Prepared project vision and project scope document along with the scrum master and other team members.
• Examined key Performance Indicators KPI for Property and Casualty such as Loss Ratio, General Operating Expense Ratio.
• Managed Digital Marketing Campaigns for high profile hospitality clients and hotel groups at an enterprise level
• Google Tag Manager advanced knowledge
• Knowledge or experience with DocuSign competitor products desirable
• Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
• Complete project management from kick-off to delivery of assigned creative requests - including multi-touch email campaigns/nurture streams, online banners, print/pdf collateral, tradeshow support, videos, etc.
• Coordinated marketing programs, distribution strategy, work cross-functionally with field marketing, product, sales, events, and others
• Scheduled and conducted interviews with business users, reviewed systems environment, and functionality, researched and analyzed business processes and obtained signoffs.
• Designed and developed project document templates based on Scrum to manage deliverables and expedite product release.
• Formulated the ER diagrams of Property and Casualty data and data flow diagrams to interact with database developers.
• Worked with the MDM consultant, stake holders and SME to gather requirements and provide solutions.
• Support large enterprise customers as they develop customized uses for the core DocuSign products and services
• Managed and prioritized user stories using JIRA. Worked with the development team to identify blockers and provide resolution.
• Created Use Case diagrams and documents, Workflows to explain the functionality of the system.
• Conducted requirement workshop sessions withbusinessusers and Subject matter expert and stakeholders to define project scope, to identify thebusinessworkflows and determine whether any current or proposed systems are impacted by the new development efforts.
• Used MS Visio and Lucid Charts for Use Case Flow Diagram and Design Documentation.
• Interacted with the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Troubleshoot DocuSign API - REST and SOAP
• Having experience with development of interactive web applications (HTML, JavaScript.
• Analyzed API (SOAP and REST API's); validated XML, identified enhancement features.
• Used Swagger to document the API and functional documentation.
• Provided management support to the off-shore End to End integration/ Regression Test Team.
• Performed Data Analysis, Data Integrity and Data validation tests by writing SQL queries and responsible for downstream impact to the data warehouse.
• Created data flow diagrams, data mapping from Source to stage and Stage to Target mapping documents indicating the source tables, columns, data types, transformations rules required, data definitions and business rules to be applied.
• Developed views, functions, stored procedures, and packages using T-SQL to transform data between source staging area to target staging area.
• Performed SQL queries for data validation and data manipulation operations.
• Work closely with the reporting team to support the design, development, and QA to build Reports and Dashboards, while working with the business to understand requirements and assist with the roll out of new and enhanced reports.
• Coordinated UAT with the business and QA Team for testing activities across multiple systems and managed Conversion test execution.
• Managed the QA and development team and helped them understand the requirement and to follow the agile methodologies.
• Involved in “root cause” identification sessions to identify the user reported bugs and rectify them as soon as possible.