Professional Summary

• 8 yrs of IT industry experience with expertise in SalesForce.com, encompassing a wide range of skill set, roles and industry verticals.
• Excellent client interfacing skills, team management experience. Around three and half on onsite offshore model.
• Extensive experience with analysis, design, development, customizations and implementation of software applications including CRM SalesForce.com .
• Proficient in analyzing and translating business requirements to technical specification and architecture.
• Business Process modeling using UML tools Enterprise Architect, Visio and Rational Rose.
• Strong RDBMS design, modeling and SQL skills.
• Object Oriented Analysis and Design and development knowledge using Microsoft and Java Basic technologies.
• Worked on multiple roles as Team Lead, Subject Matters Expert, Business Analyst, Consultant and CRM Systems Administrator.
• Worked in several domains like E-Commerce, Pharmaceutical and Chemical, ERP, Product distribution, CRM, Aviation, Telecommunication industries, Travel Logistics.
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Technical Skills

Professional Experience

Confidential

Role: Business Analyst

Responsibilities:

• Manage Requirement elicitation, group discussion, scoping, gap analysis, business and IT signoff.
• Stakeholder analysis, Requirement Analysis, Validate , Scope and prioritize requirements.
• Study existing processes As Is and design future state To be Processes.
• Prepare Use case Scenarios, test strategy and test plan.
• Coordinate with offshore team and direct them towards immediate milestones.
• Raise risks and root cause analysis, provide mitigation.
• Report project status to onsite and offshore management.

Confidential

Role: Project Lead

Responsibilities:

• Manage Requirement elicitation, group discussion, scoping, gap analysis, business and IT signoff.
• Technical design and architecture.
• Manage Work Break Down structure and monitor project milestones and deliverables lines.
• Prepare test strategy and test plan.
• Provide day to day directions to offshore team.
• Raise risks and root cause analysis, provide mitigation.
• Report project status to onsite and offshore management.

Confidential

Role: Sr. .Net Consultant

Responsibilities:

• Responsible for consulting and providing end to end solution to optimize and streamline business processes by utilising IT experience and advanced technologies.

• Discover opportunities to remove redundant processes, legacy code and resource consuming components and enhance, replace or them.
• Provide GAP analysis, impact analysis report for Enterprise releases and Strategic initiatives of Business Unit.
• Minimize support and operation costs, increase resource utilisation by using process improvement techniques like Six Sigma and Lean thinking.
• Create work break down structure, assign and monitor progress of tasks for schedule adherence.

• Interact with project stake holders to understand new business requirements and provide technical feasibility report, estimation and sizing solution.

• Co-ordinate with QAs and end users to prepare test, validate test plan and help UAT.
• Interact with SMEs to understand business problems and issues and provide quick solutions for severity issues.
• Understand SME needs and pain areas and propose solutions, prepare mitigation, remediation plan to project manager.
• Prepare interim product release and deployment strategy, plan and ensure successful deployment.
• Prepare Knowledge transfer and handover plans for releasing or new team members.
• Provide project status, issues, risks report to offshore management.
• Find business and revenue growth opportunities for client and employing organization.

• Continuously improve and integrate the solution by using modern development methodologies like Agile, SCRUM.

Environment: ASP.Net, C , .Net 1.1/2.0/3.5, SQL Server 2000 2005, Classic ASP, VB 6.0, DCOM, Wise Installer.

Confidential

Role:consultant .Net Team Lead

Responsibilities:

• Responsible for leading an onsite-offshore project team of 5 people in delivering solution to our customer in the telecom sector.

• Deliver new and complex high quality solutions to client in response to varying business requirements.

• Responsible for managing scope, planning, tracking, change management and post production and maintenance phase of project.

• Responsible for effective communication between the project team, customer and onsite supervisor. Provide day to day direction to the onsite team and regular project status to the customer and onsite supervisor.

• Translate customer requirements into formal requirements and design documents, establish specific solutions and leading the efforts including programming and testing that culminate in client acceptance of the results.

• Added custom fields to Standard objects like Campaigns, Leads, Accounts, Contact, Opportunities, and Cases.
• Responsible for managing scope, planning, tracking, change control aspects of the project.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created various reports matrix reports, pie charts, dashboards and setup report folders to authenticate user based on their profiles permissions .
• Interfaced with senior management and produced all the reporting needed on a daily, weekly and monthly
• Developed Various Visualforce pages as per organization requirements.
• Developed Apex Classes, Apex Controllers, Triggers on Force.com Platform.
• Utilize in-depth knowledge of functional and technical experience in .Net MS-SQL Server Database.

• Designed UI and developed Database Model for application in ASP and .Net interfaces of Lassie.

• Establish timeframe and targets for the team and continuously monitored to ensure team meets quality goals.
• Utilize in-depth knowledge of technical experience in .Net web technology to deliver solutions to a customer.
• Responsible for effective communication between the project team and a customer. Provide day to day direction to the team and regular project status to a customer.
• Observe IBM's Quality Procedure, parameters for the team and continuously monitor delivery to ensure team meets quality goals.

Environment: Salesforce.com, APEX, Visualforce, ASP.Net, C , .Net 2005, SQL Server 2000 2005, Classic ASP, VSS.

Confidential

Role: Salesforce Consultant

Responsibilities:

• Requirement gathering, analysis and define work scope.
• Performed detailed class design, integration approach, change configuration management.
• Development of standalone application using java to implement inbound integration where data from a CSV was loaded on to the salesforce.com instance.
• Implemented an outbound integration where data from a Salesforce instance was transferred to an external application using background processes and SQL jobs.
• Design Salesforce user profile, org wide defaults, field level security and page layouts.
• Performed unit testing for the application and wrote test classes for apex classes.
• Overseeing Saleasforce developer, monitor project time line and ensure the quality of deliverables.
• Performed integration testing with coupling applications including writing test cases in the standard template based on functional specs.
• Prepared test data and co-ordinate with QA team to ensure, validate and execute critical test cases.
• Setup meetings and co-ordinate with onsite team and SMEs to manage project scope, QA defect review and change management.
• Post implementation support for the application.

Confidential

Role: .Net Developer SFDC Admin

Responsibilities:

• Responsible to elicit, analyze estimate Salesforce requirements.
• Manage integration of SFDC with .Net components and INFORM.
• Manage security, role and profiles of Salesforce users.
• Create custom objects, email templates, workflow rules, manage approval process.
• Design, Develop, enhance the S-Controls in Salesforce.
• Validate SFDC test cases, test plan and prepare test data.
• Manage SQL jobs, back end processes, DB migration and SQL Scripts.
• Manage Salesforce API integration with INFORM.
• Co ordinate SCRUM meetings and provide status to project manager.
• Create Stored Procedures, Tables, Views.

Environment: Salesforce.com, ASP.Net, SQL 2000, C .