SUMMARY

• Manage high volume company sensitive client by monitoring all aspects contracted within the Service Level Agreement (SLA) which are to be met on a monthly, quarterly and yearly basis
• Created and implemented a client dashboard which is presented to upper management within Cartus and the clients organization on a monthly, quarterly and yearly basis
• Create and present quarterly reviews showing year over year costs along with global trends, forecasts and recommendations to upper management
• My primary clients SLA was 57% satisfaction upon my transition to the team. Within one year of my transition me improved the SLA to 99% client satisfaction due to meeting and exceeding deadlines, process improvements, along with various checks and balances me implemented upon my move to this role
• Scrub data and recognize all contracted services and benefits are provided accordingly and billed within the SLA guidelines
• Run various reports and analyze/interpret data ensuring the company is meeting all targets contracted within the SLA
• Analyze global expenditures, service, exception, and costs data. Report all figures on a monthly basis encompassed within the client’s monthly dashboard and quarterly reviews
• Implemented a router box to be used by the client to send any ad - hoc report requests which resulted in a faster turnaround time and accurate delivery and report tracking
• Manage a list of monthly deliverables ensuring all data is correct and submitted to client within agreed upon date and format
• Participate in global call on a weekly basis with management discussing and addressing any concerns or changes within either the company or client
• Manage and address all invoicing discrepancies, process voids or write-off’s and submit to upper management for approval
• Embraced an increased workload per upper managements request to accommodate a company sensitive client requiring 21 reporting deliverables a month opposed to the original 13 deliverables upon my transition to the team
• Responsible for various special projects and ad-hoc work on a daily basis

PROFESSIONAL EXPERIENCE

Confidential, GL

Cash Applications Analyst

Responsibilities:

• Maximize the company’s cash flow and revenue through the timely deposit and application of funds received through lockboxes, BNY Mellon or directly from the remitter
• Required to pass highly sensitive background checks clearing me to oversee highly sensitive and confidential information in accordance with our contracted government agencies, clients, and third party policies
• Prepare journal entries to ensure proper cash recognition of receipts, ensure all transactions are applied to the appropriate accounts
• Created, implemented, and manage various Microsoft Access databases and templates utilizing Excel, Visual Basic, Macros, and Queries for various departmental use
• Research and respond to various accounting and finance inquiries submitted by all departments within the organization worldwide. Provide customer service to various 3rd party brokers/vendors and DSP’s (Destinations Service Providers)
• Balance batches daily using various software applications (Microsoft Access, HEM, Oracle, and Excel) ensuring all transactions have been applied accordingly and accounted for within given deadlines
• Research and resolve accounting variances should any arise by communicating with various departments within Cartus (Client Services, Moving Services, Billing, Policy & Contracts, IT, Reporting, Supply Chain Management, Broker Services, Real Estate/Equity Services) along with various third parties (Brokers, Title Companies, Government Organizations, Vendors, Lenders and Credit Unions)
• Audit and format client submitted reports by creating and utilizing various software capabilities, some of which include pivot tables, v-lookup, charts, and graphs simplifying data for upper management review and interpretation
• Journal payments in Oracle after receiving the appropriate approval signatures (Team Leader - CFO) along with ensuring all transactions correspond to SOX compliance
• Supply documentation and explanations to AR/AP Analysts, General Ledger Team, and various Cartus management personnel as requested, resolving any cash application discrepancies or inquiries
• Developed and implemented an automated Batch Proof Sheet to perform all calculations encompassing SOX compliance along with increasing accuracy and a reduction in processing times
• Assigned high volume time sensitive clients consisting of crucial deadlines which are critical to quality

Confidential

Accountant

Responsibilities:

• Created and implemented a process and work flow manual to be used as a reference and departmental training aid
• Prepare batches, print/send invoices via EDI transmission, or mail for a portfolio of clients with strict deadlines and minimal supervision
• Accountable for monitoring various control reports to meet company and client needs
• Partner with appropriate resource groups to troubleshoot and meet customer requests & deadlines
• Serve as a technical resource for Senior Accountants, Analyst’s and assists Quality Control Seniors as needed
• Audit and process receivable’s, journal entries, expenses, collections, voids and write-offs through various financial applications (Oracle, BNY Mellon, Data Warehouse, Atlas)
• Maintain the departments finance records and archive according to Cartus, SOX, and 3rd party guidelines
• Audit expense history when requested ensuring transactional backup is included and provide to client(s)
• Required to pass the company Real Estate Settlement Procedures Act(RESPA) test annually
• Utilize IBM Cognos Reporting system and implemented various enhancements to generate company reports for various finance departmental needs
• Process journal entries and ADI uploads
• Ensure all month end responsibilities are completed along with assisting team members should any issues arise

Confidential

Client Policy Specialist

Responsibilities:

• Assigned a high priority time sensitive company project with a handpicked team by upper management to upgrade our company software which is utilized by all employees within the organization
• Analyze and input all client specific contracts and policies into the new software which will be utilized and interpreted by all levels of the organization
• Assigned high volume customer account with a completion of updating all client policies before given deadline
• Analyze and input approved client profiles, contracts and billing terms into the Atlas system
• Successfully resolve discrepancies between Contracts, Account Management, Operations Accounting, Property Management, Finance, and company clients
• Facilitate strategy and resolution meetings via Cisco WebEx for offices abroad along with face to face meetings with Account Executives, Directors, International Compensation Analysts and International Language Specialists to assure accuracy and completion of all client profiles
• Assist as a technical support resource for the newly implemented software along with providing user training for all levels within the organization
• Assist in training of new hires
• Build and maintain relationships with internal departments (Client Services, Contracts & Policy, Moving Services, Account Management)
• Manage and maintain coding matrices
• Fulfill daily quota with minimal supervision and input errors
• Subject Matter Expert for client requirements and portfolio
• Assist with data integrity reporting and projects
• Track and record files into company database
• Identify and communicate potential gaps in coding matrices

Confidential,Ridgefield, CT

Source Administrative Assistant Operations

Responsibilities:

• Utilize SAP FI to enter and track company financials (Accounts Receivable, Accounts Payable, General Ledger)
• Create and manage invoicing within SAP
• Update/manage inventory utilizing SAP
• Export various reports from SAP to excel upon upper management requests
• Create journal entries and ensure all backup is obtainable
• Responsible for closing the office; activating alarm and assuring Security staff in place
• Purchasing office supplies, arranging meeting planners of senior staff
• Data Entry of national and international movie ratings Various assigned ad hoc duties

TECHNICAL SKILLS

• Linux Windows (XP, Vista, 7, 8),
• Software:- Oracle- PNC Pinacle - QuickBooks
• SAP FI- PowerPoint- Excel
• Adobe Acrobat Reader/Writer- MS Project- Log Me In Pro
• Visio- Yardi PAYscan- SharePoint
• Billing Workbench- Atlas- Home Express
• Cognos Reporting- FileNet- Cisco Meeting Place/WebEx
• FASTRIEVE- RAS- BNYMellon
• Terminal Server - HEM- Broker Center
• Rumba- MS Word- Hyperion
• Languages:
• SQL (2yr experience)
• COBOL (1yr experience)
• ERP Systems & Databases