PROFESSIONAL SUMMARY:

• Confidential is a career IT professional who brings a wealth of leadership experience and business - technology know-how spanning over 20 years in grounds-up technology development and implementation of leading edge information systems and business solutions with focus on strategic requirements management, process optimization, multi-dimensional channel delivery of products and services, and QA testing.
• His IT background is anchored on 7 prior years of solid advance banking business area exposure.
• In his career, he has helped Confidential 500 in banking and financial services, healthcare, manufacturing, federal government, and global providers of software and IT services execute strategic transformational programs.
• He has been in the forefront of multiple large-scale builds of online and mobile banking platforms, core banking systems, consumer banking applications, commercial lending and credit risk management systems, credit card programs, brokerage, ERP infrastructure, data warehousing architecture, business intelligence platforms and reporting solutions including call center and stock trading analytics.
• He leverages his experience in project management, SDLC and hybrid best practices methodology, requirements planning and execution, multi-faceted business analysis work, quality management, and cross-matrix operations management in all his engagements.
• He has assumed leadership positions, technical and cross-functional roles such as IT director, project manager, IT manager, BA requirements lead, senior business analyst, QA testing lead, migration architect, planning manager, and operations group head, to mention a few. He has led teams with sizes ranging from 5 to 35 strong.
• Managed a large team of onsite and offshore business analysts, information architects and IxD resources to deliver functional requirements artifacts, and wire frames and prototypes for multiple major platforms of an internet channel digital transformation of a large US bank. Helped formulate solutions, participated in scope triage, identified functional requirements and executed requirements to meet program goals and objectives. Authored requirements documentation to meet target delivery schedules, and conducted QA tollgate reviews of team deliverables.
• Project Manager for six (6) digital portal implementation projects as part of a large-scale core conversion program for a leading commercial bank. Responsible for timely, on-budget project deliveries of artifacts ranging from business cases, solution selection matrices, project charters, project plans, scope and requirements documents, product definition and data conversion workbooks, interface specification documents, operational analysis, and QA and readiness reviews, to mention a few deliverables. Works closely with the C-level executives, program manager, project sponsors, enterprise solution architect, technical and cross-functional teams, and vendors’ consultants.
• Deployment of new core banking platforms in modernization of the existing legacy platforms for major Middle East banks - Misys Equation and Worldwide Indosuez Global System WINGS and various technology solutions supporting commercial banking ranging from retail, mortgage and corporate banking, commercial lending, trade finance, local stock trading and international brokerage, credit risk management, and insurance banking. Also designed products and services including processes and accounting sets.
• Project-managed a multi-stage Online and Mobile Banking program from planning through live implementation for a global bank in the Middle East. Also functioned as lead business analyst developing requirements deliverables for this initiative. The engagement included creating the business case for the online platform, selecting the right technology partners, defining requirements, and supporting the development effort, testing, and rollout of employee pilot releases and client launches.
• Project-managed AMEX Gold Card Program for a large bank, leading efforts to conceptualize, plan, implement, launch this and manage its operations.
• Project-managed and anchored the requirements management and planning to develop Call Center Analytics for a leading Call Center Service provider
• As Senior BA, provided requirements analysis and QA initiative for the global SAP ERP implementation of a Confidential 500 biotechnology outfit; this included execution and testing of its government pricing systems, interfaces and data hubs.
• Led requirements planning and execution for a major European apparel and footwear manufacturer and retailer supporting its SAP ERP implementation (Accounting legacy ACCS to SAP FI)
• Business Analyst for 4 Data Warehousing and Business Intelligence initiatives, a project each for a manufacturing company, a call center, an applications/software provider, and a bank. These supported data integration and reporting solutions for various activities such as financial analysis and planning, order management, inventory management, performance management, stock analytics, sales analysis, turnover statistics, deposit, lending, and investment operations, and HR payroll and benefit services, among others.
• As Group Operations Manager, organized, planned and controlled the elaborate and complex heavy computing activities and support functions of 3 bank head office departments involving bank-wide full-spectrum lending and deposit operations, international syndications, account administration, and central reconciliation.
• Conducted data analysis work and developed reporting solutions for the US Census 2010 Project
• Project processes relevant to the implementation of vendor software packages and in-house solutions, and enhancements from artifact development and delivery, customization, configuration, user training and development, change management, system rollout, and data conversion, system maintenance, management of service level agreements, and client area business and technical support.
• Preparation of business cases, project charters, project plans, business requirements (Consolidated Requirements Document CRD / System Requirements Specifications SRS / Functional System Design documents FSD ) for internally developed systems and inversely, analysis and evaluation of FSDs of vendor applications.
• UML: Business Process Development / Improvement, Business Process Diagramming, Activity Diagramming, Use Case Development, Use Case Modeling utilized for CRD / SRS / FSD documentation.
• Proficiency in the use of structured methodologies (PMLC, SDLC, Agile, Unified Software Development Process UP, Rapid Deployment) and development of in-house hybrid methodologies predicated on the application of PM practices from past successful projects and generally recognized good practices on most projects most of the time using PMI’s Project Management Body of Knowledge (PMBOK) as base methodology.
• Development of policy and procedure manuals, and system user guides.
• Hands-on bank operations management - Group Head for 3 departments - loan operations, account administration and central reconciliation with 30 officers and staff.
• Vendor relations management, contract analysis and negotiation, analysis & maintenance of legal documentation (SOW, PSA, SLA, system maintenance agreements, licensing agreements, etc.).

TECHNICAL SKILLS:

QA: System Validation Processes (CSV), Testing Strategy & Validation, User Acceptance Testing (UAT), Planning, Documentation (Development of test cases, scripts, data, expected results), Execution, Defect Reporting, Tracking, and Resolution.

Well versed with various systems and project tools: Lotus Notes, Microsoft Exchange, JDE, SAP R/3, Misys Equation, Misys Opics Plus, FSS Spectrum, Credit Agricole’s WINGS (Worldwide Indosuez Global System), Fidelity Information Services FIS - Business eBanking (BeB), Conusmer eBanking (CeB), FIS Mobile Banking (FMB), Integrated Banking System (IBS), Visio, Enterprise Architect, UML, Business Objects Reporter/Explorer/ Supervisor/Designer, MySQL Oracle SQL, SQL Navigator, Toad for MySQL, Embarcadero ER/Studio, Data Warehousing, IBM Rational Requisite Pro, Mercury Quality Center (powered by TestDirector 8.2, TestDirector 7.6), IBM Rational ClearQuest, QuickTest Professional 6.5, WinRunner, LoadRunner, MS Office Suite

EXPERIENCE:

IT Director - Senior Business Analyst

Confidential

Responsibilities:

• Partners with the CEO, Finance Manager, and HR Manager in formulating new policies and re-aligning existing ones to current objectives.
• Manages the company’s initiatives in business process improvement and policy development, and ad hoc projects.
• Participates in Management Committee (Man-Com) meetings.
• Conducts reviews of existing enterprise-wide processes and reporting that affect sales and financials, and supply chain from order management and fulfillment through distribution, HR services, and security and loss prevention, re-engineering work packages and output to suit appropriate best practices.
• Reviews QA operations process manuals and re-designed workflows as appropriate
• Responsible for the deployment and configuration of the plant-wide CCD surveillance system including the set-up related monitoring, file storage and retention processes
• Sampling of policies and reporting developed include: (1)Product time and motion capacity review, (2)Weekly Accounts Payable flash reporting and A/P payment prioritization policy, (3)Weekly Un-Served Purchased Order Report, (4)Corrective and Preventive Action Reporting (CPAR), (5)‘Employee Relationships in the Organization’ policy to govern existing employee relationships and bar nepotism, and (6)standardization of employee titles and compensation, among others.

Project Manager

Confidential, Rosemead, CA

Responsibilities:

• Managed projects involving the transformation of the bank’s digital channels - personal online banking and business online banking platforms, mobile banking, foreign exchange and online portal conversion, website redesign (cathaybank.com), call center voice response unit, and FX interface implementation.
• These projects supported the Bank’s Confidential Program which aims to provide customers with the highest level of banking convenience leveraging today’s leading edge technology.
• Responsible for bringing together project team members, business executives and SMEs, technical teams, and vendor resources to deliver project artifacts on time and within budget.
• Developed typical project management documentation like implementation strategy, project charters, project plans, issues and decisions trackers, risk and mitigation plans, and 4-blocker status reports.
• Partnered with the Program Manager, Enterprise Solution Architect and business executives to secure and validate direction and decisions for solutions and functional design, and manage escalations and oversights
• Completes project artifacts such as business case, requirements and product definition workbooks, data conversion and mapping documents, process flows, and testing documentation, and communication plans.
• Makes sure that project activities run unimpeded by identifying issues and resolution steps to overcome challenges
• Collaborates with vendors in resolving issues regarding scope, requirements, training, and functional and technical development issues
• Ensures processes, activities and documentation comply with all bank internal methodologies and policies
• Manages the daily work activities of assigned business analysts and contractors.

Requirements Lead

Confidential, Minneapolis, MN

Responsibilities:

• As Requirements Lead for this program that ran on a dual shore development model, managed a team of over 15 business analysts, information architects, UX and IxD resources to refresh and build out the bank’s internet channels, including the integration of mobile banking, lead management, and web analytics capabilities. Through this initiative, significant headway continue to be achieved in turning the bank’s Internet and Mobile platforms into a primary hub for its customers to manage their financial needs and act as key channels for new and existing customers to establish and deepen relationships.
• Identified functional requirements and solutions, led scope triage, and executed requirements to meet program goals
• Responsible for the quality assurance, completeness of business value-driven requirements artifacts across the various sales and services platforms, and its timely delivery every scheduled release
• Authored project artifacts to help the team complete deliverables on time
• Ensured the free-flow of requirements work cycles
• Made sure processes, activities and documentation comply with all program board-approved methodologies
• Mitigated risks to delivery of requirements
• Assured the traceability and consistency of requirements including data elements within and across various platforms
• Collaborated with client platform management, internal BA, QA, and technology teams, and vendor-developer partners
• Managed the daily work activities of the requirements team - business analysts, information architects, UX / IxD designers
• Extended extensive BA support through the various development and testing phases for all releases (test case development and execution, test result validation, defect resolution, etc.)
• Partnered with key client executives and manager counterparts, and managed escalations and oversights
• Performed multiple roles focused on quality assurance, compliance, and reporting through the various phases of the US Census 2010 program.
• Run census-related reports and performed quality control on EQ document and binder assembly line for compliance with standards prior to distribution to all 7 districts of the LA regional area.
• Responsible for daily QAC site operations providing support by way of responses and solutions to respondents’ queries and issues. Conducts conditions-based data analysis of respondent information, and provides accurate and factual information and guidance to ensure the integrity and high quality of respondent data.
• Conducts quality assurance re-interviews, field enumeration and verification processes on non-response follow-up cases including many items categorized as outright refusals and hard failure cases.

Senior Business Analyst

Confidential, Los Angeles, California

Responsibilities:

• Manufacturer and wholesale exporter of natural food products and supplements, cosmetics and toiletries with manufacturing operations in Asia and distribution in the United States
• Provided various types of business analysis work to successfully implement IT projects in support of the company’s thrust into new product lines and its business expansion plans.
• Developed various reports to support sales and marketing efforts
• Provided operations technical support across client areas.

Senior Business Systems Analyst

Confidential, Thousand Oaks, California

Responsibilities:

• As Senior Business Systems Analyst of the Global Commercial Operations IS Team for the SAP Global ERP Project and the Expanded Government Pricing Testing initiative, performed extensive system validation processes (CSV) to ensure the integrity and accuracy of data, and pricing calculations across all systems from SAP, databases of various sub-systems and interfaces through the Model N revenue management system and the centralized electronic data hub.
• Authored test cases for various types of tests such as system integration testing, component-level testing, edge case scenario testing, boundary condition load testing, and end-to-end process testing. Conducted tests in Mercury Quality Center - Test Director.
• Developed a reusable data migration testing proof of concept for the governance committee-mandated SAP and JDE output comparison test. Prepared and deployed 3 iterations of master test data to undergo simulated order, invoicing, and delivery process. Executed the relevant test cases, analyzed and reconciled to the last penny all 3 monthly runs of test data totaling $1.5B in combined sales, credits, and returns.
• Developed and ran queries and reports using relevant target source systems to track and verify test data loads with every sequential ETL process, recorded defects, assigned resolution of defects to resources, evaluated fixes, re-tested cases for revalidation, and proposed refinements of requirements specifications, business process and system configuration based on test results.