TECHNICAL SKILLS:

Technologies / Methodologies / Roles: EA (Enterprise Architect), ERP (Multiple platforms and industries), ITIL, PMI, AGILE, SDLC (Multiple industries), SAP, CMMI, ISO 9000, Six Sigma Black Belt (Multiple industries), SCRUM, Org. Change Manager / Agent, Project Manager, Business Analysis, Quality Control, Risk Management. Flexible to perform in any role needed by the client to meet or exceed organizational goals

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Cloud Hosting Process Engineer; Business Analyst / Automation

Responsibilities:

• Performed as meeting facilitator with team of SME’s to create new process to engage business and I.T. units in the identification, analysis, and implementation of business and I.T. process automation opportunities.
• Created Use Cases to capture business requirements, created business requirement document BRD and worked with technical team to create functional capability based on business requirements.
• Assisted with creation of QC test cases and assisted with QC testing for new process capability.
• Facilitated WBS and Change Management plan creation.
• Utilizing Rackspace SME expertise, created process model to capture current state trouble ticket resolution process.
• Created future state To Be process to include process improvements to improve ticket resolution turn - around time, provide real-time remote access for ticket resolution monitoring for Rackspace clientele, and to automate ticket priority escalation based on documented service level agreement (SLA).
• New process ensured / reinforced adherence to established SLA guidelines.

Confidential, Orlando, FL

Cerner Process Architect

Responsibilities:

• Captured As-Is business process flows and I.T. (MIS) systems flows.
• Led multiple teams of subject matter expert teams to identify process improvements and design new To-Be process flows to include newly identified improvements.
• Presented recommendations to senior management for approval and implementation.
• Enhanced Ecommerce, Confidential, Informatics, and Payment Processing capability.
• Enhanced Claims process capability with new strategic partner, New Business Development process improvement,
• Patient Case Management process improvement / automation, Patient Pre-Cert / Eligibility process improvement / automation, Provider Configuration process improvement.
• Utilized To-Be flows to facilitate business and I.T. requirement identification.
• Created Process Management Library to enhance (ERP) capability for all Confidential As-Is and newly redesigned To-Be processes to include technology utilized in each process, process turn-around times, and enhanced focus and attention to critical process steps.
• Facilitated WBS creation, Change Management plan creation, training needs assessment and plan.

Confidential, Orlando, FL

Senior Business Analyst / I.T. Process Improvement

Responsibilities:

• Captured As-Is business process models and captured business requirements associated with Confidential I.T. system upgrade and process consolidation initiative.
• Created process management library for all As-Is and newly redesigned To-Be processes captured to include HR roles, technology utilized, and captured process efficiency levels.
• Utilizing Confidential ’s process improvement strategy, captured process improvement ideas with team of SME’s and presented to senior management for approval.
• With team of Confidential SME’s, created best practice business processes and procedures related to POS system for all Confidential companies to include Confidential .
• Utilized To-Be models to facilitate business and I.T. requirement identification.

Confidential, Charlotte, NC

Organizational Change Agent, Business / I.T. Process Modeler (Enterprise Architect)

Responsibilities:

• Introduced process modeling techniques and Meta Data capture (ie. technology needed within process, roles, turnaround times for process. etc.).
• Assisted with the identification of overall strategy/structure for new Enterprise Architecture / Business Process Management (BPMN) capability. Enhanced Mobile Apps capability, created Data Warehouse analytics capability.
• Developed Change Management plan with senior management to include Communication Plan, identification of needed training, and the integration of best practice To-Be processes.
• Led multiple teams of subject matter experts to capture current Finance process models for Payment Processing, Accounts Payable, Accounts Receivables, GL, Vendor MGT, and Billing models and identify improvement opportunities related to implementation of PeopleSoft upgrade.

Confidential, Tallahassee, FL

BPM Software Architect / Senior Business Analyst

Responsibilities:

• Designed software architecture and business process models per customer specifications.
• Captured business / technical requirements for new Enforcement Integration Tracking (EIT) workflow enterprise application.
• Utilized SAP Manager to organize and deploy new software capability.
• Led team of programmers in the timely completion of several critical system enhancements / improvements.
• Engaged client to identify required system changes and assisted with testing, trouble shooting, and issue resolution.

Confidential, Jacksonville, FL

ITIL Systems Analyst / Scrum / Six Sigma

Responsibilities:

• Designed business and technical process per customer specifications for policy premium re-rating system capability for Actuarial division.
• New capability provided automated updates for policy premium calculations based on specified criteria.
• Led team of application developers to map existing application development process and identify and implement improvement opportunities, which dramatically reduced turnaround time for systems changes.
• Utilized ITIL, Scrum, and Six Sigma methodologies to ensure efficient application development process.

Confidential, Orlando, FL

CRM Systems Consultant

Responsibilities:

• Performed GAP analysis and assisted with the identification of business and technical requirements for implementation of new CRM software (replacing Seibel CRM) for Confidential ’ clients.
• Developed Use Cases, As-Is and To-Be process flows in coordination with subject matter experts to identify all requirements for call center area and sales areas.

Confidential, Charleston, WV

Data Warehouse Analyst / Consultant

Responsibilities:

• Captured business / I.T. requirements to enhance data warehouse infrastructure for workers compensation loss reporting for clients.
• Mapped As-Is processes and developed customer specific To - Be systems process models to include new data warehouse system capability.
• Led teams of business and technical subject matter experts in the identification and implementation of numerous process improvements.
• Led projects to improve operating efficiency of Seibel CRM, and I.T. legacy systems for call center, bank operations, and Insurance division.
• Enhanced Ecommerce capability.
• Led programmers and business analysts in I.T. area to implement quick fixes identified related to effective data management
• Improved Code Development, logical purging of data and electronic document storage.
• Projected efficiency improvement annual savings realized at $5 Million dollars.
• Led several projects utilizing Six Sigma methodology with primary focus to improve branch and on-line fraud detection, Credit Card payment processing, and Mortgage process improvement. Trained Greenbelts on Six Sigma methodology.
• Also utilized ITIL methodology to ensure project efficiency.

Confidential, Orlando, FL

Project Manager / Process Modeler

Responsibilities:

• Managed project to identify processes and internal applications effected by Confidential - 13-system conversion.
• Created Work Breakdown Structure, Project plan, Change Management, Risk Management, and Communication Management plan to ensure timely accomplishment of project deliverables. Captured As-Is and new post conversion To-Be processes.

Confidential, Jacksonville, FL

Enterprise Resource Planning (ERP) Consultant

Responsibilities:

• Led team of HR Enterprise Resource Planning subject matter experts to design efficient process for redeployment of employees within healthcare division as business strategy changed.
• Also assisted in the development of ERP Strategic Workforce Planning process.
• Led capture of business and I.T. requirements for implementation of the PeopleSoft Enterprise HCM, e-Development and e-Performance modules.
• Utilized SAP Manager to deploy new ERP capability.

Confidential, Columbia, SC

Healthcare HIPAA Web Design Analyst

Responsibilities:

• Led requirement gathering sessions to develop HIPAA compliant web screen design for federally mandated transactions to include eligibility, enrollment, and healthcare coverage with strict compliance to web standards.
• Presented completed HIPAA compliant web GUI dashboards to managers, subject matter experts, and executive level management for approval and sign-off prior to development and testing.

Confidential, Tallahassee, FL

Healthcare EDI Analyst / I.T. Systems Process Modeler

Responsibilities:

• Led several JAD sessions with senior staff and developed complex systems flow diagrams outlining the Confidential Medicare Claims Clearinghouse technical architecture.
• Created new Customer Implementation EDI process to enable processing of Medicaid and Medicare electronic claims.

Confidential, Jacksonville, FL

Project Manager / Change Management Consultant

Responsibilities:

• Trained Confidential FL personnel on all aspects of Project Management Institute (PMI) methodology.
• Led numerous JAD sessions to identify project scope, project budget, project approval, WBS development, Risk MGT Plan, Communication MGT Plan, etc.
• Managed Care and Medicare Claims improvement initiatives related to eligibility, managed care products, claims.
• Led numerous project teams to consolidate operations and mainframe legacy systems and to create best practice business and I.T. processes.
• Served as member of Confidential Technology Acquisition Steering Committee to identify new Legacy, CRM, Underwriting, Confidential, Telephony, Mobile technology, ERP capability.
• Led numerous Six Sigma projects with focus on efficiency improvement, cost reduction, process modeling, root cause analysis and implementation of process improvements for GE companies. Trained and mentored Green Belts and Yellow Belts on Six Sigma Methodology.