SUMMARY

• Over 6 years of IT and Management experience in Software Development Life Cycle SDLC and Project Life Cycle and 5 years of Business System Analyst experience.
• Experience in working with Microsoft Office suite word, excel, Access, Visio, Power Point and Outlook for documentation, analysis and presentation.
• Used Microsoft Visio for Business Process Modelling and Data flow diagrams.
• Extensive experience in working with a variety of projects involving Financial Institutions.
• Coordinated quarterly best execution committee reviews, Operational/Compliance meetings, Investor Relations and Marketing
• Extensive experience in gathering Business and Functional Requirements, Business Scope Vision Document, developing Business Requirement document, Functional specification document, communication plan, Use Cases, conducting Gap Analysis and Risk Analysis.
• Worked with Software Development Life Cycle SDLC including Feasibility Study/Gathering Requirements, Analysis, Design, Development, Testing, User Acceptance Testing UAT , Implementation and Post-Implementation Validation.
• Highly creative and illustrated positive and productive team environments with integrative thinking skills which was used to problem solving and making sound decisions.
• Experience with Confluence and JIRA
• Excellent meetings facilitator with excellent inter-personal and conflict resolving skills.
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Strong knowledge of software development life cycle SDLC , waterfall and Agile/Scrum
• FACETS experience in the areas of Enrollment, Enrollment Pre-processing 834 proprietary enrollment file mapping, Business rules design Enrollment Keyword creation MMS Batch processing, Provider, and Claims.
• Understanding of test plans, test cases, test scripts and defects tracking/reporting

• Well versed with ICD9, CPT, claim adjustments, claim processing claim review, identifying claims processing problems, their source and providing alternative solutions.

TECHNICAL SKILLS

WORK EXPERIENCE

Confidential

Responsibilities:

• State Street merged Global Markets Risk IT with Corporate Risk and Regulatory Compliance Technology to establish an Enterprise Risk Regulatory Technology Team. Collaborated with stakeholders to define Reporting requirements, refine and transform business requirements into functional and non-functional technical requirements.
• Communicated with all the key stakeholders, business teams, contributors, operations and technical experts to ensure help and involvement in completing the assigned task.
• In-depth knowledge of functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Developed project document templates, analyzed functionality to support SDLC methodologies.
• Extensive experience with data mapping, data flow modeling and data validations relating to all phases of the reporting process.
• Collaborate with Business Owners and Developers to execute unit testing and user acceptance testing scenarios.
• Experience using JIRA as a bug tracking and project tracking for software development.

Confidential

Business Analyst

Responsibilities:

• Implemented over a dozen of Web and System Projects such as for Fidelity.co.uk
• Liaise with project management to provide scope estimates.
• Use best BA practices for planning, elicitation, requirement analysis and tracking, solution assessment and requirements communication.
• Advising best solutions, identifying technological bottlenecks and workarounds to business based on the existing solution architecture review to build a robust solution.
• Highlighting risks and proposing proactive measures to ensure mitigation.
• Owning and maintaining BA artifacts - SRA, WRS, PRL, Stories, and Process models AS IS and TO BE diagrams using MS Visio and assist project manager in time boxing requirements.
• Review test cases for SIT, UAT, and Regression and ensure closure of defects that need functional clarifications.
• Conducting business demos at different stages of development SIT, UAT. Conduct training sessions for support teams to ensure stable postproduction maintenance.
• Providing analysis on major incidents postproduction and user specific technical issues to the technical team and business heads.
• Liaise with multiple teams to prioritize enhancements/business requirements on the basis of ageing, potential benefits, feedback, impacted users etc.
• Produce Management Information reports KPIs , which highlight past performances, key issues and potential risks, to facilitate strategy planning.
• Third Party Relation Management - Ensure that agreed upon SLA's are being fulfilled and uninterrupted service is being provided.

Confidential

Business Analyst

Responsibilities:

• Launched the business requirement collection approach based on the project scope and SDLC Methodology.
• Assisting all phases of the project in all phases to review project deliverables for completeness, quality and compliance.
• Worked on Electronic health record system as a web based application.
• Analyzed and synthesized results from Joint Application Development JAD session.
• Analyzed As-Is system and gathered user and business requirements through interviews, surveys and prototyping to create the process flows and designs for the To-Be system.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promoted, MS Excel, MS Access, MS Visio, technical assessment tools, Data Modeling and Design
• Understand and articulated business requirements from user interviews, and workshops and then convert requirements into technical specifications.
• Assigned work to team based on the client requirements.
• Functioned as the primary liaison between the business line, operations and the technical areas throughout the project cycle.
• Applied MS Visio to design Use Cases and Business Process Flow diagrams.
• Developed Business Requirement document and Functional requirement document and maintained the Requirement Traceability Matrix RTM .
• Developed test cases and scripts based on business requirements for the GUI, functional, User Acceptance System Back-end testing.
• Worked closely with the architects, database administrators and technical team during Data Mapping and Data Integration.

Environment: Microsoft Office Suite, Java, .Net, SQL Server, Windows.

Confidential

Business/Systems Analyst

Responsibilities:

• Worked on changes for HIPAA Transaction and proposed changes to be made in the current system for an easy transition from version 4010 to 5010.
• Conducted Joint Application Development JAD process with Stakeholders to analyze deliverables and system constraints.
• Responsible for the HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for processing of Medicare/Medicaid Claims.
• Performed Gap analysis for better understanding of transition from HIPAA 4010 to HIPAA 5010.
• Performed End to End testing for the member, provider and claims modules as per the MITA business process
• Involved in the claims adjudication process of Facets.
• Worked on Facets extensions mapping attributes.
• Documented the detailed business as well as technical requirements to upgrade the current system to 5010 transactions. Tested the changes for the front end screens in FACETS related to following modules, test the FACETS batches membership, Billing, Provider, etc .
• Perform Gap Analysis of the processes to identify and validate requirements.
• Designed High level design, for New process, integrating with legacy and Facets
• Responsible for integrating with Facets .Designing test scripts for testing of Claims in Development, Integration and production environment.
• Worked with Source system Subject Matter Experts SMEs to ensure that the extracts are properly mapped.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix RTM .
• Document BRD , Technical Requirement Specification and Functional Requirement Specification FRS using Requisite Pro, Rational Rose and MS Visio.
• Completed a review of existing documentation for orders, referrals and reports and compared it to the clinical details needed for HIPPA 5010.
• Worked with technical experts to prepare test case scenarios for unit testing, integration testing, user acceptance testing and compliance testing.
• Assisted with user testing of systems and maintained quality procedures and ensured appropriate documentation is in place.

Environment: SQL Server, .NET, Windows XP, Informatica, Facets 4.51/4.71, Java, MS Visio, MS Project, MS Office MS Word, MS Excel, MS PowerPoint , MS Access, XML

Confidential

SEO Analyst

Responsibilities:

• Worked across several niches like Finance, Health, Technology, Travel, Christmas, Halloween, Gifts etc.
• Implemented and trained teams on SEO best practices and tools to improve SERPs.
• Implemented social media optimization SMO for several in-house and client projects.
• Used insights from rankings and traffic to target popular, competitive, and highly converting keywords.
• Responsible for creating, updating and optimizing landing pages for head terms.