SUMMARY

• Eight Years of Techno - functional experience as a Business Analyst; with expertise in Kronos with diversified clients.
• Highly knowledgeable in Kronos support, labor management, business analysis, documentation, software configuration, scenario testing and deployment (including change management) as well as implemented, upgraded, and maintained Kronos with vast experience in Kronos configuration and Support.
• Experience with end-user training/support of KRONOS Workforce Central/Ready, Timekeeper, Absence Management, Advanced Scheduler & Labor Analytics modules.
• Mid-level proficiency with all phases of Kronos applications, Kronos Workforce Manager 8.0, Kronos Mobility and working knowledge of access profiles, display profiles, organizational mapping.
• Familiar with Workforce Device Manager: Clock Configuration, Devices and Device groups, Data collection Manager.
• Expert with Kronos Workforce Central Versions 6.x, 7.x and 8.x.
• Strong experience on various Kronos modules like Workforce Timekeeper, Advanced Scheduler, forecasting, Accruals, Attendance, Kronos Workforce central (WFC), Connect/Workforce Integration Manager (WIM), Data Collection Manager/Workforce Device Manager (WDM), Kronos terminals, Workforce Absence Manager and Workforce Analytics (WFAN).
• Experience in designing and maintaining Interfaces between HRIS systems with Workforce Integration Management (XML API) required.
• Possess sound skills in Configuring and Testing Paycodes, Paycode Profiles, Payrules, Workrules, Combination Rules, Combined Paycodes, Paycode Distribution, Labor Levels, Labor Level Entries, Labor Level Sets, Wage Profiles, Hyperfinds, Query Manager, Navigator, GDAP's, Accrual and Accrual profiles, Holiday table, Time Cards, Schedule templates and much more.
• Extensively worked on data integration tools like Connect & WIM and also versed in integration of systems between HRMS and various Payroll systems.
• Extensive techno-functional experience in workforce management and partnering with other departments (HR, HRIS, etc.) specializing in Kronos application configuration, implementation, trouble-shooting, upgrades, and production support of large scale software and hardware distributed systems.
• Played a crucial role in developing scalable and efficient interfaces, custom reports, and other programs needed to solve business requirements.
• Strong experience in providing set up & maintenance, using set up data manager for migration between two instances using Workforce Record Manager (WRM).
• Vast experience in utilization of SDLC methodologies like Agile, Scrum, Rational Unified Process and Waterfall.
• Skilled in gathering and documenting Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS), Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
• Strong Experience with developing Process Models, and BPM tools including Unified Modeling Language (UML), Context, Sequence, ERD, State and Activity diagrams.
• Active Participation in Business Process design sessions, acted primarily in documentation,as a co-facilitator, facilitator and subject matter expert in sketch sessions.
• Identified, Defined and Documented business requirements for system enhancements and new functionality serving as the primary resource for such.
• Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis, Cost/Benefit analysis and Risk analysis, Base lining acceptance criteria.

TECHNICAL SKILLS

Domain expertise: Kronos Time and Attendance, Kronos Workforce Central, Workforce Forecasting, Scheduling, Time Capture, Workforce Timekeeper, Workforce Accruals, Workforce Attendance, Workforce Leave, Workforce Activities, Workforce Connect / Interface Designer, Workforce Device Manager, change management, calculated accruals, absence management, data collection manager, Kronos Labor Scheduling, HR/Payroll system, Workforce Device Manager(WDM), Workforce Integration Manager (WIM), Reporting tools, Attestation, Clocks, Tele Time etc.

Methodologies: Agile, Waterfall, Scrum, RUP, UML.

Database tools: SQL*Plus, SQL*Loader, MySQL, Toad

Business tools: MS Visio, MS Project, MS Access, MS Office Suite, Business Object, MicroStrategy.

Databases: IBM DB2 9, MS SQL Server, Oracle 10g/11g

PROFESSIONAL EXPERIENCE

Confidential, Dublin, OH

Sr. Kronos Analyst

Responsibilities:

• Involved deeply with Configuration of Navigators and modules to execute upgrade from Kronos v7 to v8.
• Performed Kronos data maintenance including setups for new profiles, pay codes, pay rules and queries.
• As part of this project, I gathered payroll, timekeeping, and attendance requirements for multiple locations, extracted data from a variety of sources (payroll, HRIS, timekeeping and attendance, and provided data conversion as needed.
• Added new data elements to HR load process to decrease the hire process in Kronos.
• Strong Functional knowledge with Workforce Management including Labor Forecasting, Scheduling and Time & Attendance.
• Responsible for support, analysis, change management, and implementation across the core WFC, calculated accruals, absence management, device manager, data collection manager, SDM, and WIM modules of Kronos v8.
• Led the testing in the areas of functionality and reporting of new upgrades, enhancements or newly implemented functionality including test plan development, testing scripts, working with end-users as testers.
• Involved in impact analysis of HIPAA 5010 835 and 837P transaction sets on different systems.
• Involved in Building a desired end state solution that provided automation and elimination of paper processes, created a single centralized Workforce Time and Labor Management system integrated with other major company business systems such as the Human Resource Systems, Payroll Systems and ERP/Manufacturing Systems.
• Installed, Configured, and Tested Kronos Workforce Central which include expertise in Workforce Forecasting, Scheduling, & Time Capture, Workforce Timekeeper, Accruals in Kronos v8.
• Analyzed Data Gathering tools, Configuration specifications and Design of Kronos Timekeeper, Kronos Scheduling, Kronos Forecasting and Kronos Integration Manager for testing related defects and process issues.
• Involved in Configuration and Deployment of Kronos 4500 Biometric & InTouch 9000 clocks.
• Configured Leave of absence, reasons, eligibility, documents, and leave rules from HR practices, making recommendations for Kronos system best practices.
• Configured moderate to complex Kronos Pay rules, Work rules, Access profiles, Self Service, Widgets, Delegation, Hyper-finds, and basic Workforce Accruals in client's current Kronos application.
• Conducted Business Process Modeling (BPM) to visually represent and analyze requirements by using different techniques like BPMN, UML diagrams, workflow diagrams, process flow charts, Activity diagrams, Swim-Lane Diagrams, Simulation model using MS visio.
• Implemented Kronos applications on various mobile platforms; worked with Work Force Device Manager (WDM).
• Developed Activity Diagrams and Sequence Diagrams to depict the flow of HIPAA EDI transactions.
• Deployed different versions of interfaces through the Workforce Integration Manager (WIM) Tool.
• Performed integration of application environment and source code management to enhance error free processing of BizTalk server.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle; Used Agile methodology in implementing the necessary change in the Kronos Work Force Central (WFC).
• Created staging tables and SQL scripts to implement Business logic loaded data from sources such as Relational tables, Flat files, MS SQL Server and DB2 tables to Data Warehouse and target tables.
• Worked as SME for Time and Attendance policies and configuration of best practices within Kronos Workforce Central (WFC), advised on technical issues and contributed to team's successful implementation.
• Conducted daily Scrum meetings to coach and mentor the self-organized, cross-functional Agile Project team on key principles of Scaled Agile (SAFe) competencies & practices including team ownership, commitment, effective user stories, agile estimation, and transparency.
• Responsible for Creation/Maintenance of Test Scripts and Scenarios and provided Triage Support for System Integration Testing (SIT), Functional Testing and User Acceptance Testing (UAT).
• Conducted JAD sessions with stakeholders, business users at various phases of software Development Life Cycle (SDLC) to discuss and resolve issues.
• Managed payroll processing for the client and provided set-up of new user access in Kronos Timekeeping system.

Confidential, Lisle, IL

Kronos Business Analyst

Responsibilities:

• My responsibilities here included support, analysis, change management, and implementation across the core WFC, calculated Accruals, Absence management, Device manager, Data collection manager, SDM, and WIM modules in both the WFC 6.3 and 7.0 environments.
• Performed Kronos administration duties including troubleshooting and maintenance of the Kronos System.
• Continuously looked for areas to improve the Kronos processes, configuration and user experience for a more efficient and accurate timekeeping solution.
• Responsible for maintenance of scheduled pay codes, policies and work rules set up. Documented and tested Kronos-Payroll policy / procedures.
• Supported Payroll, HR, and IT with meeting their SLA goals within a small support group.
• Worked with internal SQL developers to migrate new configuration in a mass download to Kronos application systems.
• Analyzed work of Workforce Device Manager (timeclocks), WIM interfaces inbound (employee data) and outbound (payroll hours/wage), pay rules, accruals, reports, wage profiles, etc.
• Configured, maintained and provided troubleshoot for labor scheduling and pay rules functionality in Timekeeper.
• Performed fit gap analysis with the client to gain understanding of the current business process and recommended applicable Kronos solutions based on decisions and discussions with upper management.
• Associated with developing solution design specifications; developed unit test cases and scripts and worked directly with multiple client groups to implement, test, and deploy time and attendance function of the Kronos WFC software suite for approximately several associates across the Corporate Office, Distribution Centers.
• Trained many Managers in the proper use of Kronos Workforce Modules including WFC and WFSO enabling client to earn more revenue for company in a more efficient manner.
• Worked on environment configurations necessary to successfully develop, deploy and maintain Kronos interfaces integrating HRMS (PeopleSoft), and Clocks like Kronos 4500.
• Collaborated with internal teams as an Analyst for HR payroll policy, HRIS system configuration, and Kronos v7 set-up.
• Involved in support for WDM device configuration based on customer requests and resolution of issues associated with over 200 time clocks.
• Worked in the environment involving Agile PLM(Product lifecycle management) Administration and configuration and customization, which included the discussion and understanding the customer issues and defining the Agile Users/ Workflows/ Roles and Privileges.
• Responsible for moving all new codes from the Test environment to Kronos Production environment utilizing Kronos tool SDM.
• Created and/or modified many Kronos WFC / Kronos WIM interfaces.
• Involved in generation and execution of SQL queries with the Payroll coordinators to gather the requirements and implement them in the Kronos.
• Developed all Processes and Procedure Manuals for each level of Kronos user from employees, managers and IT Systems configuration user Manuals for all Kronos modules.
• Organized many Joint Application developments (JAD), Interviews, workshops and requirement elicitation sessions with end-user/clients/stake holders, testing teams and development teams.
• Responsible for establishing, maintaining and building customer relationships with mid-level client contacts to ensure customer satisfaction with Kronos Workforce Acquisition System.
• Conducted User Acceptance Testing (UAT) and collaborated with the client stakeholders and QA team to develop the test plans, use cases and test data to be used in testing.
• Collaborated with ETL developers and data modelers to implement change requests.
• Created DTS Packages for migration of data between MS SQL Server database and other databases like MS Access, MS Excel and Flat Files.
• Trained managers and other users as the SME of Kronos reporting and data output. Wrote process documentation and report training documentation while conducting testing.

Confidential, Oshkosh, WI

Kronos Business Analyst

Responsibilities:

• Managed application project across multi-disciplinary functions of HR within allotted timeframes and budgets.
• Responsible for helping in the implementation of various new applications of Kronos Workforce Central application with the use of technical, analytical and functional skills.
• Performed analysis for developing Time Attendance/Payroll system, subsequent migration from MS Excel to automated system.
• Effectively designed, configured, tested, debugged, documented and maintained complex Kronos applications to satisfy requirements for version 6.0 to 6.2.
• Communicated with clients and employees, understood their payroll related issues and offered easy payroll solutions.
• Worked closely with HR and Payroll Department on resolving HR and Payroll issues concerning Kronos Interface Manager and outbound Payroll file issues.
• Supported ERP Applications, custom applications for payroll module in addition to developing programs for new requirements and enhancements.
• Worked cross-functionally with Payroll and Benefits processing vendor data, while gathering new business requirements for file aggregation.
• Oversaw the day-to-day SQL database maintenance and security as well as Kronos web servers, Kronos report Servers, Kronos Data Collection Managers and background processors.
• Accountable for gathering new Kronos business requirements, developing and testing Kronos pay rules, pay codes, work rules, Function Access Profiles (FAP), Data Access Profiles, Labor Level Sets, Shift Guarantee's Holiday Rules and much more.
• Worked on UAT testing to all foreign entity implementation launches as well as created test scripts, training guides, and scenarios.
• Analyzed and documented all business needs, work and pay policies for Kronos WFC software suite and played main role in subsequent configuration and testing.
• Designed custom reports using stored procedures and interfaces as add-ons to the existing Kronos reports.
• Collaborated with business subject matter expert to create technical documentation application processes.
• Responsible to create and deliver overview and company specific presentation of Kronos application provided thorough knowledge transfer of Labor Scheduling module.
• Responsible for supporting WIM go live activities, moving lookup tables, Interfaces and links to Production.
• Performed gap analysis and structured walkthrough of workflow with Business Users to identify and fill the gap after the As-IS and To Be process.
• Automated employee's time capture and pay calculations, apply pay policies consistently without manual intervention.
• Worked with the complete SDLC, elicited, analyzed and defined requirements.

Confidential, Brunswick, GA

Kronos Consultant

Responsibilities:

• Provided solutions and analysis for the improvement of application and system performances.
• Analyzed business requirements and developed various custom and standard reports using WIM.
• Tracked testing defects, and reported metrics to internal business leaders, owners, information technology, and the core project team.
• Worked actively in the preparation of Business Requirement Documents (BRD), Functional Requirement Specification (FRS) to manage the documents and requirements.
• Conducted quality assessments, developed operational procedures, and ensured that change management procedures are met.
• Helped in troubleshooting and pending upgrade to the Kronos Workforce Manager application.
• Supported and maintained external interfaces that fed supplementary information to Kronos application, HR, Job, activities information.
• Involved in implementing the order status and payment records as change data captures on the data warehouse DB.
• Effectively communicated with operations leadership, payroll, human resources, and Kronos end users to resolve Kronos timekeeping and scheduling problems.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Participated in technical discussions and business presentations on weekly basis for shared labor implementation project.
• Evaluated the work effort to complete requirements and UAT testing to provide project estimates, project plans, business impact analysis and project charters.
• Performed Gap analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation.