SUMMARY

• Highly accomplished leader capable of delivering large - scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multi-diverse teams.
• With 7 years of work experience in developing and managing software projects covering all phases of development lifecycle including business requirements analysis, software design, development, testing, and maintenance affiliated to multiple domains like Finance, Retail and Healthcare Industry. Dedicated, focused, and excels at prioritizing tasks with a strong technological forte.
• Highly Proficient in developing User Stories and Acceptance Criteria. Strong experience in Backlog Grooming, Scrum Ceremonies such as Sprint Planning, Sprint Review, Sprint retrospective and Daily Scrum Meetings.
• Highly adept in analyzing and creating Use Case Diagrams, Business Flow Diagrams and Sequence diagrams using tools such as MS Visio and Lucid Charts.
• Strong experience in eliciting and analyzing business and functional requirements through interviews, workshops, and survey methods.
• Spearheaded Business Process Management (BPM) efforts towards making the existing system architecture more efficient using high performance metrics.
• Used tools such as Atlassian JIRA and Rally (SAFe) for Project Management, Bug Tracking, creating other issues in JIRA Agile like user stories and epics, JIRA Kanban and managing workflow of various issues.
• Expert in documenting Business Requirement Documents (BRDs), Functional Requirement Documents, Non-functional Requirement Document, Functional Specifications Documents (FSDs) and System Requirement Documents (SRD).
• Dexterous in writing user stories, creating Use Cases, Collaboration Diagrams, and Class Diagrams by adhering BPMN 2.0 Specificationsand Gherkin Syntax.
• Experienced in organizing many Joint Application developments (JAD), and Rapid Application Development (RAD) sessions with IT Groups and Conflict Management with Project team members.
• Managed UI/UX teams while working on developing User-Interface Mockups and Prototypes for an efficient customer experience.
• Experienced in writing SQL queries to retrieve and manipulate data in relational databases.
• Strong leadership skills: able to prioritize, delegate tasks, and make decisions quickly while maintaining a focus on the bottom line. Co-ordinate with the team leads to ensure smooth delivery of project
• Experience creating Data mapping documents listing the information, integrated data between different databases by cleaning the data after identifying the source database and destination database.
• Strong customer orientation to help solve problems by providing powerful insights through Data Analytics & Visualization
• Excellent skills in communication & collaboration, interest & ability to learn new technologies in short time
• Highly adept in reviewing Test Procedures, defining Test Cases, reviewing, and maintaining Test scripts, analyzing bugs, and interacting with team members in fixing errors and hands-on knowledge in using JIRA and Team Foundation Server (TFS) for defect management

TECHNICAL SKILLS

Methodologies: Agile Scrum, SAFe, Traditional Waterfall, Kanban, XP, Hybrid (Waterfall-Agile).

Frameworks: SAFe, Kanban, Scrum, Scrumban.

Modeling Tools: MS Visio, Balsamiq, Adobe Photoshop, Lucid chart, Wireframes, Mockup Screens.

Web Technologies: XML, JSON, HTML & CSS, SOAP, RESTful.

Databases: MYSQL, Microsoft SQL server, Oracle.

ETL: SSIS, Informatica PowerCenter, Talend.

BI Tools: Tableau, Power BI, Crystal Report, XSL-FO, Canned Reports, Ad-hoc report.

Environment: s: CI-CD, Dev Ops, TDD, ATDD, BDD, FDD

Testing Tools: HP Load Runner, SoapUI, POSTMAN, Selenium, Swagger.

Documentation Tools: MS Office Suite, SharePoint, Confluence, MS Access, MS Excel, Google Drive.

Project Management Tools: JIRA, Rally, MS Project Professional, Azure DevOps, SharePoint.

PROFESSIONAL EXPERIENCE

Confidential - SFO, CA

Business Analyst

Responsibilities:

• Demonstrated knowledge of HIPAA Privacy and Security Rules for appropriately handling and sharing PHI.
• Experience working with Facets and health plan data Experience with EDI X12 processing.
• Proficiency in Healthcare and Health Plan terminology, medical coding (e.g., CPT, HCPCS, ICD10, CDT, Revenue, DRG and other relevant medical and industry-standard codes)
• Strong self-organization and self-management skills with emphasis over self-initiation and follow through.
• Tracking project dependencies outside of the project team's control and escalating the issues as necessary.
• Facilitated, coached, and guided the organization and teams on values and principles of Agile and Scrum.
• Managed the Requirement churn by incorporating the changes to product backlog items from time to time.
• Assisted team with making appropriate commitments through story selection, sizing and task definition.
• Helped the product owner and team to effectively estimate and prioritize various tasks and sub-tasks associated with each user stories using Planning Poker technique to avoid problems during sprint.
• Played a vital role in setting up User Acceptance Criteria for user stories to be accepted by the business.
• Responsible for resolving various impediments affecting the progress of the project with the help of product owner for improving the velocity of the project and help team members work in a faster manner.
• Met goal of addressing and resolving issues within 24 hours and track and communicate team velocity.
• Worked in Agile environment and Proficient in Scrum ceremonies, proactively identifying and removing impediments, Grooming User stories, maintained backlog, incorporating agile methodologies like TDD, ATDD, XP within Scrum and handling requirement churn.
• Collaborated with the Product Owner to create technical user stories and assisted in breaking down functional user stories.
• Utilized techniques like MoSCoW method to aid in effective prioritization of user stories. Worked closely with Product Owner during Backlog refinement sessions and maintained product backlog in JIRA.
• Coordinate and manage code releases and shared APIs with other IT groups and Sharing and maintaining contracts with third-party vendors.
• Involved in multiple projects and handling teams that develop and support the UI and Backend processes.
• Participated in Pre-PI planning, PI planning, various releases and ART events that apply cadence
• Coordinated with the Release Train Engineer (RTE) for dependency mapping and Architectural Runway maintenance.
• Explored the existing system, performed Reverse Engineering to understand the As-Is status, extracted important functionalities, analyzed possible enhancements, and documented them.
• Conducted Gap analysis to assess the strengths and weaknesses of the system (To-be state) as compared to the AS-IS state, documented in terms of various components.
• Facilitated Focus Group meetings, Stakeholder Interviews, and JAD Sessions with business users, developers, architects, and database development team in order to elicit the base level requirements.
• Created business process workflow diagrams usingBusiness Process Modeling Notation(BPMN)
• Designed and developed UML Diagrams including use cases, activity diagrams, and sequence diagrams usingVISIO.
• Created Dynamic Wireframes using Fluid UI for better understanding of the GUI and flow of the application.
• Responsible for creating the Functional Requirement Document and the Business Requirement Document.
• Created various types of reports, sub-reports, and drilldowns like standard and cross tab reports with bar chart, pie chart and line-chart graph representation reports using XSL-FO.
• Involved in identifying and implementation of SOAP, XML based webservices and web methods.
• Acted as the point of contact for clarifying business and functional requirements to the development team.
• Proficient in data Warehouse concept and Performed Data Mapping to identify and standardize the data from various distributed systems.
• Facilitate the Data warehouse data onboarding, which include business capabilities, functions and processes and design (collaboratively Working with process owners and subject matter experts)
• Collaborated with Data Warehouse implementation partners to elicit, analyze, translate technical requirements (including non-functional requirements such as scalability and performance), pain points or opportunities into actionable tasks to meet agreed upon deliverables.
• Experienced in cloud data implementation from organizational database.
• Performed Extract, Transform and Load (ETL) operations (RDBMS) to perform data cleansing and standardization for reporting.
• Acted as the gatekeeper for all the defects in the testing phase, logged and prioritize defects in JIRA and also tracked the overall progress of testing by maintaining a Requirement Traceability Matrix.
• Actively involved in setting up the orchestration processes within the application using XSL-FO incorporating Restful and SOAP Webservices/ APIs using the WSDL and UDDI and integrating Webservices in the application
• Assisted Testers to effectively translate the functional specifications in to test scenarios and test cases.
• Conducted Triage Calls to analyze the status of defects and helped to prioritize them.
• Worked with technical development team to ensure the defects are resolved in testing phase.
• Documented APIs using Swagger and been part of API testing using Postman, SOAP UI (JSON).
• Extensively usedXML in SOAP UI tool to test web services datain development phase.
• Worked withSQL queriesto extract application data to perform application validations.
• Develop and test reports and reporting solutions using SQL and Power BI.
• Modify tables/master files, make additions and changes as required.
• Strong Experience in creating USE cases, Test Plan, Test cases, SIT, UAT Testing.
• Facilitated UAT (User Acceptance Testing) and created Walkthrough Documents for UAT

Environment: Confluence, JIRA, UML, Power BI, BPMN, VISIO, SQL Server, Excel, Windows 10, SoapUI, Web Services, MS-Office, XSL-FO, Altova XML spy, SharePoint, JSON.

Confidential - Boston, MA

Business Analyst

Responsibilities:

• Experience in project management, planning, scheduling, managing dashboards, change requests, resolutions and mitigations and delivering the best quality product managing the triple constraints.
• Gathered requirements using various elicitation techniques including Brainstorming, one-on-one interviews, surveys, document analysis, interface analysis, workshops and focus groups.
• Conducted Joint Application Development (JAD) sessions with development teams, technical teams and SMEs for driving both functional and non-functional requirements into technical requirements.
• Extensive experience in creating UML diagrams like Use case diagrams, Activity diagrams, Sequence diagrams, Data Models, Business Process Model and Notation (BPMN), Data Mapping, Documentation for ETL processes and web orchestration processes, mock-up screens and wireframes and dynamic prototypes using MS Visio and Axure RP
• Worked in Agile environment and Proficient in Scrum ceremonies, proactively identifying and removing impediments, Grooming User stories, maintained backlog, incorporating agile methodologies like TDD, ATDD, XP within Scrum and handling requirement churn.
• Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
• Consult with the business and product owners to priorities and shape the product backlog, using Agile practices for prioritization around business value.
• Collaborated with the Product Owner to create technical user stories and assisted in breaking down functional user stories.
• Utilized techniques like MoSCoW method to aid in effective prioritization of user stories. Worked closely with Product Owner during Backlog refinement sessions and maintained product backlog in JIRA.
• Engage with end users and subject matter experts to identify, develop, document, validate and endorse the requirements of their unit, demonstrating Agile behaviors that emphasizes collaboration, delivery, reflection and improvement.
• Works closely with both technical and business staff to maintain a high performing optimized technology environment that drives process improvement.
• Configuring functions and workflow to facilitate integration with other applications and Develops and executes savings opportunities, efficiencies, and process improvements.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Ad hoc Reporting and analysis and Created data mapping documents.
• Created and managed project templates use case project templates, requirement types and traceability relationships and Orchestrated webservices in the SOA framework.
• Documented APIs using Swagger and been part of API testing using Postman, SOAP UI.
• Extensively usedXML in SOAP UI tool to test web services datain development phase.
• Involvement in (RDBMS) Data Mining/dimensional Modeling, Data Extraction/ Transformation/ Loading (ETL), OLAP operations like rollup, drill down, slicing/dicing, pivoting using BI tools and Business Intelligence Reporting using Tableau.
• Facilitated Functionality, Integration, GUI, Regression, Usability and System testing.
• Facilitated UAT sessions for end users and collaborated with business team to get UAT sign offs for every sprint release
• Facilitated triage calls between development team and QA team for resolving issues.
• Developed timelines for project delivery, and managed projects and resources to successful completion

Environment: Confluence, JIRA, UML, Power BI, BPMN, VISIO, SQL Server, Excel, Windows 10, SoapUI, Web Services, MS-Office, XSL-FO, Altova XML spy, SharePoint, JSON.

Confidential, Boston

Business Analyst

Responsibilities:

• Primary point of contact working with stakeholders to understand their systems, AS-IS process and business needs.
• Performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Performed in-depth analysis of the systems organizational structure, services and processes and createdAs-Is and To-Be process models.
• Conducted several requirements gathering sessions like one-on-one interviews, Focus Group, Observation.
• Facilitated JAD sessions by inviting SME’s, tech leads and Architects to make sure that gathered requirements are feasible in doing.
• Assisted in designing User Interface by creating Static and Dynamic Prototypes.
• Derived functional and non-functional requirements to create a Functional Requirements Document.
• Prepared Business Requirement Documents (BRD), Mapping Document based on the gathered requirements.
• Created UML diagrams such as Activity Diagram, Sequence Diagram and Use Case Diagram to depict the various processes flow using MS VISIO
• Responsible for identifying and documenting business rules and created use cases.
• Acted as a Liaison between business and technical teams and ensured all the communication is seamless
• Created product documentation including online help as user manual as training material.
• Scheduled meetings with developers, system analysts and testers to identify resource allocation and project completion using MS Project.
• Created Requirement Traceability Matrix (RTM) to make sure all the requirements are covered with test cases.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Ad hoc Reporting and analysis and Created data mapping documents.
• Created and managed project templates use case project templates, requirement types and traceability relationships and Orchestrated webservices in the SOA framework.
• Facilitated Functionality, Integration, GUI, Regression, Usability and System testing.
• Facilitated UAT sessions for end users and collaborated with business team to get UAT sign offs for every sprint release
• Facilitated triage calls between development team and QA team for resolving issues.
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Owned and led Just-in-time documentation including Backlogs, Customer Journeys, User Story Maps, Epics, User Stories, and Acceptance Criteria etc.
• Formulated the go-to-market strategy, marketing plan, budgeting pricing and sales strategy along with the product sponsor to launch the service offering in the market.
• Provided week-to-week tactical objectives to scrum team and provided quick JIT decisions to system level questions and defect triage.
• Wrote SQL queries to determine the relationship of data within systems, Manage SQL tables and queries, mapping data points to the existing retail Point of Sale System (POS) and API Architecture for clients.
• Provided support for User Acceptance Testing (UAT) and addressing any requirements related issues.
• Performed activities like writing Test plans & Test Cases during the Validation phase with the QA team.

Environment: MS Word, MS Project, MS Excel, MS Visio, XML, SOAP UI, HTML, UML, HP-Quality Center, MS PowerPoint, SQL, SharePoint.

Confidential

Business Analyst

Responsibilities:

• Facilitated interview, one on one and brainstorming sessions with SME's User's in understanding the requirements.
• Gathered business requirements through interviews, surveys, prototyping and observing from account managers, finance manager, and independent advisors and got an accurate understanding of their needs.
• Created UML-based feasibility studies and Use Case Models to communicate those ideas to the developers by following the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams.
• Collaborated with SME’S from hospitals and clinics around the Region and initiated campaigns for starting blood-banks and blood transfusion drives for patients in need of Blood platelets and related equipment.
• Led GAP analysis to identify the AS-IS or current state of the Blood Bank of these hospitals and devised performed Enterprise Analysis to extrapolate metrics to device to reach the TO-BE state.
• Responsible for documenting business rules that supports the IT requirements as it relates to the Meta data for the company’s sales efforts.
• Participated in the development and implementation of identifying the business and technical stewards for the Data Governance program of partner hospitals.
• Initiated JAD sessions with Baxter and other ongoing potential vendors to discuss business requirements and functionality of the Stakeholder requirements.
• Assisted in creating training materials for hospital employees to get them familiarized with the new technological advancements to be incorporated by the Accounts and Receivables department of the Hospital.
• Created Business Analyst Governance for Dashboards, Project Tracking, and Traceability Matrixes (RTM).

Environment: Scrum, JIRA, UML, MS Project, MS SharePoint, HP Quality Center, MS SQL, Power BI.