Retail Operations/Project Manager Resume

Summary

Seeking a porject management role with focus on banking and financial services. Past experiences include;
Leadership, Project Management (Certified Scrum Master - CSM), Resource management, Strategic Planning & Execution, Change Management, Operational Management, Supply Chain, Customer Service, and Organizational Development.

Professional Experience

Retail Operations/Project Manager

Confidential

Responsibilities:

Performed all aspect of project management life cycles supporting strategic and new organizational work efforts.
Analyse reporting to develop/implement growth strategies in line with the company’s mission and goals.
Performed training, governance, and delivery of the achievement of credit card and loyalty program.
Perform monthly mock audits of operations, loss prevention, and quality control testing and improvement opportunities.
Meet or exceed goals related to total store sales, profitability, and operational excellence.
Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including store visits and audit results.
Identify underperforming metrics and develop strategies using tools and resources to improve and grow the business.
Build a team that embodies the brand by delivering exceptional service and growth that exceeds goals.
Perform candidate selection and recruitment, hiring, and talent planning for managers and associates.
Train, coach and develop managers and associates on daily operations, customer service, and inventory.
Promote a culture of teamwork and inclusive leadership across the various groups and organization.
Enforce enterprise standards workplace safety, inventory control, cash management, and loss prevention.