SUMMARY

• Overall 8+ years of diverse experience in Business Analysis and Project management. Proficient in delivering multiple implementation projects on time, on budget and on value. Playing a role of a liaison across all the teams, planning strategically to deliver success.
• Proficient with projects employing Agile (Scrum, Kanban, Extreme Programming), SDLC - Waterfall and Hybrid methodologies.
• Well versed in Requirement Elicitation techniques - JAD sessions, SCRUM meetings, Interviews, Document analysis, Requirements workshops and Review meetings.
• Responsible for grooming the backlog of defined MMFs, while applying prioritization that defines the order in which teams consume work
• Effective client communication skills with stakeholders involve throughout the Life cycle of the project (SDLC & Agile)
• Adept in standard and in-house documentation formats viz. Business Requirement Document BRD, Business Scenario Document BSD, Requirement Traceability matrix RTM and Screen mockups.
• Expertise in performing fit Gap analysis: As is vs. to be and build Proofs-of-concept (POC) for potential new solutions and technologies.
• Proficient in Requirement Management creating, refining, and prioritizing - Product backlog, Sprint backlog, PI Planning, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY, and HP ALM. Helped PM in preparing various artifacts related to the Planning phase.
• Flowcharts, use case and sequence diagrams using MS Visio and Mockups, Mural tools.
• Worked closely with System Architects, Development and QA teams to identify and mitigate risks & maintain transparency.
• Well versed with Product backlog grooming for defining MMFs (Moscow, Business Value, Kano, Total Effort: Value vs. Cost and Technical Risk) and estimation techniques (TShirt sizing, Planning Poker, Complexity buckets, value streaming and technical risk-based estimations).
• Experience in handling various sprint ceremonies.
• Experience managing the lifecycle of code development, from ideation, to sprints, to deployment until closure.
• Great learning skills to adapt the rapid changing technologies and implementing the same at work.
• Worked along with Development teams for Data mapping, logical data modeling, Software Design and development and supported SIT and UAT activities across Business users, Development and the QA teams.
• Sound Knowledge of HIPPA regulations, data privacy and confidentiality in healthcare environment.
• Good knowledge in Functional and Process Architectural solution design on variety of IT project life cycles viz. Product Implementation, Application Development, Data Management and Maintenance.
• Worked on end-to-end Project Management efforts for new projects and enhancements including Budget tracking, PMO status reporting and customer relationship management.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Skilled problem solver, negotiator, presenter and a liaison between the Business Clients, Management and IT teams.

TECHNICAL SKILLS

Business Skills: Business Analysis and Research, Requirements Gathering, Workshop Facilitation, Implementing User Acceptance Testing, Use Case Modeling & Analysis, GAP Analysis, Master data management, Data mapping, Project Leadership, Strategic planning, Budgeting, Training, Agile, Sprint Ceremonies, Product backlog, MMF, MVP

Db/Programming /ETL/Cloud tools: MS Access, SQL Server, MySQL, Java, ASP.Net, C#, SOQL, Informatica, Knowledge on Python, Appian.

Data bases: Microsoft SQL, Oracle

Data Warehouse: Data Modeling, DataMarts, OLTP, OLAP, Data Mining, Informatica Power Center

SDLC Methodology: WaterfallSDLC, Agile Scrum, Water Scrum fall Hybrid, Safe, XP

Retail tools: Veeva CRM, Salesforce

Reporting/Documentation Tools: Adobe Acrobat, MS Offic, MS Project, MS VISIO, SharePoint, Moqups, Teamworks, Jira, Mockaroo, Mockup Data, HP ALM (QC), Rally, Tableau, Axure RP Pro, Mural, Qlik sense

Modeling tools: MS VISIO, MOCKUP screens, Balsamiq, Draw.io

PROFESSIONAL EXPERIENCE

Confidential, Kenilworth, NJ

Sr. Business Analyst/Product Owner

Responsibilities:

• Actively involved with Product Line Team to negotiate feature scope and contribute for creating and updating roadmaps (using Mural), features and release plans (Jira and Confluence).
• Influence decisions related to back-end deployments with a cross-functional and multi-disciplinary teams giving inputs into prioritized features and existing functionality, user experience, dependencies and risks.
• Proficient in building workflows, writing user stories and acceptance criteria to get stories to ‘Ready State’ along with continuous grooming and prioritizing Product and Sprint backlogs.
• Working closely with Agile dev team providing input, advice and clarifications, strategy and solutioning when required.
• Iteration planning: Reviewing and prioritizing the backlog for iteration planning including coordination efforts of planning dependencies with other related Product Owners.
• Experience in Agile System Engineering development lifecycle and managing complex projects as Agile Product Owner
• Experience concurrently working on multiple project teams
• Experience working within a Lean-agile software product development method, such as Scrum and Kanban.
• Coordinate with end-users, QA and Development during UAT and end-to-end testing to verify that application functionality adheres to requirements.
• Review sprint performance metrics of the Agile teams with sponsors and stakeholders. Responsible for Feature and Sprint Demo’s keeping them apprised of status and gathering feedback for the agile team.
• Accept user stories during a sprint reviews and demos, confirming implementation meets acceptance criteria
• Develop innovative customer facing application journeys which leveraging new technology infrastructure with the goal of increasing application complete and approval rates (UX/UI)
• Planned and estimated with Product Line Team and Product Teams for 2-week sprints and PI of 4 sprints in a realistic yet time-efficient manner that allowed the teams to deliver 94% of the MVP according to the company roadmap.
• Responsible for Feature work for Data visualization teams to build various reports and visual dashboards to analyze Sales, Forecast and Operational chart using Qlik sense.
• Created Experimentational Features to build POC with Advance analytical teams (using R and Python)
• Business Analyst for integration of in-house projects between different Appian systems and embedding analytical dashboards.
• Responsible for creation of Epic and Feature for Mashup projects using (Qlik sense)

Confidential, Mahwah, NJ

Sr. Business Analyst/Project Manager

Responsibilities:

• Gathered requirements for building proofs-of-concepts (POC) for new technical implementation.
• Prepared Object-Oriented Analysis and Design (OOAD) techniques with UML wireframes, flowcharts, use cases, class diagrams and sequence diagrams, activity diagrams and state transition diagrams using Axure RP Pro.
• Instrumental in building the solution design by writing the spec and working with the coding teams.
• SME for the Software Change Request Process (SCR) for effectively managing all change requests applying various prioritization techniques (Moscow, Kano etc.).
• Performing Data mapping on the extracted data, logical data modeling, creating class diagrams, ER diagrams, and filter data using SQL queries.
• Implementing the requirements for users and customers on Salesforce’s Force.com IDE Plugin using Eclipse.
• PreparedObject-Oriented Analysis and Design (OOAD) techniques with UMLwireframes, flowcharts, use cases, class diagrams and sequence diagrams, activity diagrams and state transition diagrams.
• Estimating and managing the development of new functionality and enhancements to existing ones. Coordinating with HSE and Veeva CRM development teams to develop roadmap of new features and it impacts.
• Instrumental in building the solution design by writing the spec and working with the developers.
• Validating resolutions of open items, defects, and change requests (CRs). Translate the client enhancement request to technical requirements for the .Net developers.
• Defining .Net developed application problems by conferring with clients; and evaluating Store procedures and integration Jobs using SQL Server and Informatica, to integrate the Veeva CRM Event Module and salesforce and MER360 and Core Products.
• Working with the development team to configure Veeva as per requirements.
• Working withInformatica ETLdevelopers to write scripts to improve efficiency of the integration process betweenVeeva CRM system Event planning moduleandMER360 Coreproduct.
• Performing Data mapping on the extracted data, logical data modeling, creating class diagrams, ER diagrams, and filter data using SQL queries.
• Analyzing testing impact of requirement changes and modifying test scenarios as needed, adhering to the system development life cycle and project management life cycle methodologies.
• Used Veeva CRM andForce.com Full environmentsfor testing and sign off before release.
• Managing deployment by coordinating between HSE and Veeva teams
• Created detailed deployment schedules based on all the development teams, business teams, and stakeholders.
• Validating test results and managing release cycles.
• Designed the Test Cases in API testing, Test Plans and tracked defects on JIRA, hence was part of Black Box Testing, and was part of Interface Testing, System Testing
• Lead the UAT efforts and training the end user.

Confidential, Mahwah

Sr. Business Analyst/Project manager

Responsibilities:

• Interacted closely with the Business users along with the senior management to gather business requirements and analyze the functionalities to be incorporated into the system.
• Led discussions with senior leaders and external partners in ways that support strategic planning and decision-making in the context of multiple, complex inter-related situations.
• Created acceptance criteria for stories in JIRA and Participated in all Scrum Ceremonies Leading Sprint Planning session
• Knowledge in BI tools like Tableau, as coordinated efforts for reporting and analyzing information regarding the events, missed payments and contracting.
• Worked with data warehousing team analyzing the data flowing through Informatica Jobs into the Core MER Product.
• Worked with Operations and technical team closely to help find bugs, data issues and helped resolve quickly.
• Reviewed the Processes, Tools, Techniques used by various Development & QA Teams along with Scrum Master to provide leadership and guidance for improvement with the goal to deliver high quality Product.
• Worked with integrating Salesforce with 3rd party systems using web services and App exchange for greater usability
• Created Mockups as per the requirements for the end users and presented to the users and management.
• Responsible for creating business case development requirement (Traceability Matrix) to track the progress.
• Drove resolution of open items, defects, and change requests (CRs)
• Worked with development and deployment of code through change sets from sandbox to production environments.

Confidential, Mahwah, NJ

Sr. Business Analyst/Project Manager

Responsibilities:

• Gathered requirements and conducted analysis of the systems using various techniques JAD sessions, conducted Interviews.
• Analyzed ETL jobs and mappings to document the existing transformation logic and understand ETL strategies used.
• Assisted in developing different dimensions such as slowly changing, rapidly changing, and conformed dimensions and fact tables with facts and measures as per business requirement.
• Coordinated with Team member’s system architects and developers to convert business requirements into system requirements for both Veeva CRM systems and MER360 product integrations.
• Conducted Risk Analysis to identify the risks associated with developing the patches and formulated a Mitigation Plan to eliminate or reduce risks of high severity and any major effects for both systems of MER360 and Veeva.
• Supporting the Sales cloud implementation, Service cloud modules, Client interfacing, Chatter when converting leads and dealing with cases for companywide discussions.
• Created and maintained Product Backlog and wrote user stories and Acceptance criteria.
• Tested the new system changes in the salesforce Full environment to confirm the migration from the old system of HSE MER Rep portal to Veeva CRM Event module Front end portal.
• Participated in the planning and executing the Testing phases.
• Developed user test cases for SIT (system integration testing) and validated test results during testing.

Confidential, Iselin, NJ

Business Analyst/Data analyst

Responsibilities:

• Conducted Review sessions with Senior Management and Business users for better understanding of the requirements.
• Prepared ADD (Application Design Document) and Mapping specification design documents of the project.
• Experience in working with developers to map data and columns, include validation rules, and match rules of the system application.
• Worked closely with developers and helped review the Master Data Workbooks to communicate the better understanding of business logic.
• Conductedmanualtesting using the standards, guidelines and structured methodology in testing the application.
• Worked with Database Administrators, Business Analysts and Content Developers to conduct design reviews and validate the developed models.
• Co-ordinated the efforts of implementation with developers and testers for MDM HUB implementation.
• Reviewing the contract and business proposals for Confidential and client provider hospitals. Outlined schedules with business and development teams to ensure smooth transitions.
• Analyzed documentation available and interacted with the current system performed Gap Analysis, to transfer to new EDI translator, assessing risks in the systems due to dependencies managing various functionalities.
• Create and execute test cases and report the identified defects.
• Keep track of the reported defects and work with development teams to resolve defects.
• Experience working on Informatica MDM to help coordinate the efforts of design, develop and test.

Confidential

Business/Qualification Analyst

Responsibilities:

• Conducted ICD 10 Impact Assessment of the various streams such as Health Care Management (UM, DM, CM, QM) including HEDIS Specs, Benefits, Mandates and Medical Policy, Claim Processing (NASCO & ITS) & Data Storage, Provider Contracting and Reimbursement
• Documented the Current State, Future state and performed Gap Analysis.
• Prepared Vendor communication strategy and plans for the ICD-10 awareness and readiness.
• Prepared Enterprise level ICD-10 Training curriculum for the coders, claim processor and related staff.
• Created Mapping Document for ICD-9 Codes to ICD-10 Clinical Modifications and Procedural Codes.
• Created Prototypes for Internet and Intranet application, worked with UI team in designing of WebPages and Micro site for portal application.
• Created Gap/Impact Analysis Document for changes of the EDI Transactions taking place in the PM system. (837, 835, 276/277, 270/271)
• Documented BRD (Business Requirements Document), RTMs and getting them sign-off from all the stakeholders.
• Reviewed TRDs with stakeholders and commented on them to get them updated from the Implementation Vendor the requirements to reflect the business need of the stakeholders.
• Reviewed and raised defects on test cases from SDG team.
• Documented Future state Project Definition Documents (PDD) and that were signed off from stakeholders.
• Reviewed SIT test cases and created defects to add and update the test cases.
• Worked as a UAT Testing Lead and coordinated with SMEs in defining, designing, conducting and evaluating results.
• Defined Transition and Postproduction Operational Support Plan.

Confidential

Business analyst

Responsibilities:

• Acted as a liaison between regional executives, direct users, Client managers and software development team to gather requirements and doing gap analysis.
• Gathered user requirements for mapping event flow process analysis.
• Created mapping document in the iteration for performing outlier analysis and provided developers knowledge on the business requirements and use cases.
• Created Use Case diagrams for process documentations to assist stakeholders.
• Documented and maintained the artifacts in required formats (Business Requirement Document (BRD), Functional Requirement Document (FRD)) and created and update Product Backlogs.
• Tested flow of data in the transactional system using SQL queries. Conductedmanualtesting using the standards, guidelines and structured methodology in testing the application.
• Prepared effective Test scenarios, Test case for functional and Regression testing.
• Worked as a main point of contact for Production support data setup and analyze postproduction issues.
• Analyzed Data sources, requirements, and business rules to perform logical and physical Data modeling.
• Defined the key columns for the Dimension and Fact tables of both the Warehouse and Data Mart.
• Logged defects on deviated expected result in Project Management tool.
• Developed User Acceptance Testing (UAT) test case and participate in UAT testing and response.
• Provided support for production data setup and postproduction issues.

Confidential

Business Analyst

Responsibilities:

• Analyze enormous amounts of data for a wide range of analysis activities including resource investments, business results, gross margin, geo/customer segment trends, etc. and suggest recommendations to solve complex problems and to identify efficient ways to do business.
• Conducted manual testing using the Standards, guidelines and structured methodology in testing the application.
• Maintain defect report, test closure and RTM.
• Prepare effective Test scenarios, Test case for functional and Regression testing.
• Involved with data profiling for multiple sources and answered complex business questions by providing data to business users.
• Evaluated and developed functional specification document, flow charts, uses cases for solutions and business scenarios that follow project guidelines.
• Worked in all phases testing like GUI, Integration, System, Business Functionality and Regression Testing of the applications.
• Served as a liaison between all business units, vendors and development cycle to ensure the timely meeting of regulatory deliverables, until the project is successfully implemented.
• Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
• Used Quality Center for executing test sets, collecting test results, and analyzing the data.