Project Manager - IT Vendor Management Resume - Hire IT People

SUMMARY:

Global IT Vendor Management Professional with 16 years’ experience dat includes expertise in managing the RFP process, vendor selection, contracts, vendor performance & program management.
Successfully managed over 15 project lifecycles in SAP domain. Managed geographically dispersed teams and effective in working cross functionally across internal and vendor teams. Managed the outsourced work under both T&M and MSP models. Consistently delivered cost savings greater TEMPthan 20% on technology outsourced businesses.
s in PMP, CGEIT, ITIL, MSP & Scrum. Expertise in e procurement and project management tools like SAP, Ariba and MS Project.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager - IT Vendor Management

Responsibilities:

Managed the selection of vendors for IT projects and services across global stakeholders located in France, India & USA
Managed contracts for IT projects and services.
Developed governance structure to monitor supplier performance in alignment with contracted SLA to meet business requirements
Implemented the vendor score cards, conducted vendor reviews, dispute/issue resolution and escalation, audit/compliance management processes
Established continuous process improvement aligned with business needs.
Managed the risks associated with the IT vendors.

Confidential

Service Manager

Responsibilities:

Implemented a multi-vendor management framework dat resulted in a consistent approach to manage vendors
Managed end-to-end large multi-million-dollar vendor engagements projects & services including negotiations on pricing & contract terms
Led the Vendor Management New Operating Model transformation for Group IT division under the CIO
Worked cross functionally across multiple stakeholders from Germany, Singapore, India with teams dat included project delivery, business team, legal, finance, compliance on preparation and review of RFPs.
Successfully led the multiple vendor selection with vendors like TCS, Cap Gemini, Confidential, Accenture, Magna and others.
Managed the vendor relationship, vendor consolidation and established the vendor SLA & KPIs
Established vendor performance monitoring & dashboards, reporting, vendor quality audits, process governance, control and risk management
Led multiple end-to-end functional deliveries, project implementation, upgrades and post go- live support activities for SAP HCM

Confidential

SAP Lead

Responsibilities:

Led multiple SAP projects and services for the UK and BENELUX clients as a part of offshore delivery team
Managed the rollout of SAP HCM Global Template across UK, Netherlands, France, Germany, Czech Republic, Portugal, Spain and Italy
Led teams to implement critical SAP HCM projects for clients based in France.
Accountable for SAP Service delivery and Support activities including Service desk, Problem and Incident Management, Service Level Management, Customer Reporting and Productivity Measurement.
Managed IT service vendors for the outsourced projects.